1 © KRONOS INCORPORATED December 4, 2015 © KRONOS INCORPORATED December 4, 2015

Metrics that Matter for Managing Employees

Laurie McCabe

Cofounder and Partner SMB Group

Product Marketing Manager Kronos Incorporated

Kristen Wylie

2 © KRONOS INCORPORATED December 4, 2015

Today’s Speakers

Laurie McCabe Cofounder and Partner SMB Group

Product Marketing Manager Kronos Incorporated

Kristen Wylie

Guest Speaker

© SMB Group

Top Business Challenges Shift As Companies Grow

12/4/2015

13%

14%

17%

19%

24%

28%

35%

37%

55%

57%

Obtaining financing

Meeting compliance/regulatoryrequirements

Improving employee productivity

Reacting quickly to changingmarket conditions

Attracting & retaining qualityemployees

Improving customer experienceand customer retention

Maintaining profitability

Improving cash flow

Growing revenue

Attracting new customers

6%

20%

21%

22%

32%

35%

35%

39%

41%

47%

Obtaining financing

Improving cash flow

Meeting compliance/regulatoryrequirements

Reacting quickly to changingmarket conditions

Improving employeeproductivity

Maintaining profitability

Attracting & retaining qualityemployees

Improving customer experienceand customer retention

Attracting new customers

Growing revenue

Small Business (1-99 employees) Medium Business (100-1,000 employees)

Source: SMB Group 2015 SMB Routes to Market Study

3

© SMB Group

Too Much Time, Too Many Errors

Poor Visibility Into Data for Decision-making

Everyone Has a Different Version of the “The Truth”

Signs That What You’re Doing Isn’t Good Enough Anymore

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Cutting Through The Hype of Buzzwords and Jargon

12/4/2015

Percentage of SMBs that

say that “figuring out which

technology solutions can

best help my business” is

one of their top 3

technology challenges

5 © SMB Group

© SMB Group

Focus First on Key Performance Indicators (KPIs)

12/4/2015

• Measures how effective a company is at achieving key business objectives

• Helps determine whether what you are doing is working or not

• Helps you more easily see what you need to change to improve performance

What are KPIs

for?

• Calculate payroll more quickly

• Track employee time more efficiently

• Track and manage employee time off and absences more accurately

• Improve compliance

Sample KPIs

6

© SMB Group

“With Workforce Ready, we’ve been able to reduce our payroll

processing time from seven to two days and we’re cutting fewer

duplicate paychecks.” − Ryan Baldwin, IT Director, Rehab Resources

KPIs: Reducing Labor Costs

*Source: SMB Group Study: Cloud-Based Workforce Management Powers Midsized Organizations

12/4/2015 7

© SMB Group

KPIs: Improving Employee Productivity

12/4/2015

*Source: SMB Group Study: Cloud-Based Workforce Management Powers Midsized Organizations

8

Getting Results: Blarney Castle Oil and Propane

12/4/2015

“Previously we saw 10 to

15 missed punches when

we ran payroll. Now it’s

rare to see even one

…open enrollment is now

online, and we expect it

to resolve 90 percent of

the paper issues.”

− Wayne Overla, HRIS

manager, Blarney Castle

The Situation

Family-owned business with 102 locations

Challenges

Struggling with manual time

and attendance, HR, and payroll

processes

Before

No centralized record of schedule changes

No visibility into employee

information

After

Real-time visibility

Paperless HR

9 © SMB Group

© SMB Group

KPIs: Increasing Compliance

“The Affordable Care Act is a huge concern for us. It could make or

break us. Workforce Ready gives us the tools to manage it properly.” − Wayne Overla, HRIS Administrator, Blarney Castle

12/4/2015

*Source: SMB Group Study: Cloud-Based Workforce Management Powers Midsized Organizations

10

© SMB Group

KPIs: Reducing IT Overhead

12/4/2015

“We don’t have all the IT support that some large organizations have. So not

having to manage software and servers for workforce management adds up

to big time and cost savings.” − Jeff Masters, Corporate Controller, Leedo Manufacturing

*Source: SMB Group Study: Cloud-Based Workforce Management Powers Midsized Organizations

11

© SMB Group

KPIs: Growing Business Value

“Our ability to get hours by cost center to see our efficiency helps us with cost

quotations. Seeing the hours helps us to determine manufacturing, packaging,

and other costs, which is important to staying competitive.” − Vicki Bergendal, IT Administrator, Wisconsin Cheese

12/4/2015

*Source: SMB Group Study: Cloud-Based Workforce Management Powers Midsized Organizations

12

© SMB Group

Upping Your Game

Integrated workflow =

One version of the truth

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Advantages of Integrated Solutions

Automates and integrates employee management processes

Better, more confident decision-making

Saves time, reduces errors Improves collaboration Helps you work smarter, not

harder Grows with your business

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Getting Unstuck

12/4/2015

Keep in mind…

The end goal is to integrate and streamline processes across the business

Automate the most critical/time consuming functions first

Turn on new capabilities as you’re ready for them

Look for a provider with relevant best practices and expertise

Build the business case with relevant metrics and KPIs Remember the high cost

of doing nothing!

14 © SMB Group

15 © KRONOS INCORPORATED December 4, 2015

Thank you for joining us!

16 © KRONOS INCORPORATED December 4, 2015

About Kronos

With tens of thousands of customers around the globe, Kronos is the

leader in workforce management solutions. We deliver industry-focused

time and attendance, scheduling, absence management, HR and payroll,

hiring, and labor analytics solutions and services — in our cloud and on

the go. Kronos: Workforce Innovation That Works™.

For more information contact your Kronos representative, call (800) 225-1561 or visit www.kronos.com.