Metrics & Methods of Marhaba Expectation Economy Experience Economy Design Delivery Building...
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Transcript of Metrics & Methods of Marhaba Expectation Economy Experience Economy Design Delivery Building...
Metrics & Methods of Marhaba
Expectation Economy
Experience Economy Desig
n Delivery Building Contractor
Architecture
OMAN…has it all.
DEMAND
INTERNATIONAL STANDARDS
SUPPLY
NATURAL ASSETS
CULTURAL HERITAGE
CONVERT EXPECTATIONS INTO OPPORTUNITIES ?
ROI
Metrics Methods
THINGS HAVE CHANGED
4 P’s - Marketing Product Price Place Promotion
4 E’s - Marketing Experience Exchange Everywhere Passion
WORD OF–MOUTH
SOCIAL MEDIA
EXPECTATIONS SACRIFICE SATISFIED
++
DEFENCE
OFFENCE
THE BAR HIGHER
TRAINING METHODS TODAY
SELFIE
1. LEARNING BY DOING
2. LEARNING AS A GUEST
3. LEARNING ABOUT YOURSELF
4. MANAGING EXPECTATIONS
5. HIGH ROTI
SIMULATION
METRICS OF MARHABA
WHAT IS THE VALUE OF A TRIP ADVISOR BUBBLE ?
3 STAR PROPERTY 70% OF COMMENTS “ PERSONAL SERVICE STANDARDS”
HALF BUBBLE = 8 % OCCUPANCY
METRICS OF MARHABA
WHAT IS THE VALUE OF A TRIP ADVISOR BUBBLE ?
4 Star Keys 150Days 365Rooms Available 55,0008 % Occupancy 4,400Ave. Daily Rate 200 ROLoss/Gain 880,00070 % Service 615,000
METHODS OF MARHABA
DON’T KNOW WHAT YOU WANT
DON’T WANT TO
BLOCKED
DON’T KNOW HOW
STARNDARDS
UNBLOCK
MOTIVATION
TRAIN
50 % OF TRAINING IS WASTED?
TRAINING METHODS TODAY
SELFIE
1. LEARNING BY DOING
2. LEARNING AS A GUEST
3. LEARNING ABOUT YOURSELF
4. MANAGING EXPECTATIONS
5. HIGH ROTI
SIMULATION
STANDARDS
UNBLOCK
MOTIVATION
TRAIN
TRAINING METHODS TODAY
SELFIE
W.H.E.N. I MATTER
WE MATTER
MOMENTS THAT MATTER
(PASSIVE TO ACTIVE – SELF RESPONSIBILITY)
TRAINING METHODS TODAY
TOURISM ASSOCIATION
HOTEL ASSOCIATION
GOV’T. MANPOWER AGENCY
Metrics & Methods of MarhabaPeace through tourismImproving lives through learningCulture Sustainability