Methodology A.1A.2A.3 HOME B.1B.2B.3 B.4B.5B.6 C.1C.2C.3 C.4C.5 D.1D.2D.3 D.4D.5D.6 E.1E.2E.3 E.4E.5...
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Transcript of Methodology A.1A.2A.3 HOME B.1B.2B.3 B.4B.5B.6 C.1C.2C.3 C.4C.5 D.1D.2D.3 D.4D.5D.6 E.1E.2E.3 E.4E.5...
Chart Report 2004 1
Methodology
A.1 A.2 A.3
HOME
B.1 B.2 B.3
B.4 B.5 B.6
C.1 C.2 C.3
C.4 C.5
D.1 D.2 D.3
D.4 D.5 D.6
E.1 E.2 E.3
E.4 E.5
e-Business W@tch
Summary
A. Infrastructure
B. Internal Processes
C. Procurement and SCM
D. Marketing and Sales
E. Impacts
Online Link to the e-Business W@tch
INTRODUCTION TO E-BUSINESS W@TCH
Chart Report: The e-Business Survey
2004
European CommissionEnterprise Directorate-General
Chart Report 2004 2
Methodology
A.1 A.2 A.3
HOME
B.1 B.2 B.3
B.4 B.5 B.6
C.1 C.2 C.3
C.4 C.5
D.1 D.2 D.3
D.4 D.5 D.6
E.1 E.2 E.3
E.4 E.5
e-Business W@tch
Summary
A. Infrastructure
B. Internal Processes
C. Procurement and SCM
D. Marketing and Sales
E. Impacts
Online Link to the e-Business W@tch
The European Commission, Enterprise Directorate General, launched the e-Business W@tch in late 2001 to monitor the growing maturity of electronic business across different sectors of the EU economy. In 2003/04, the e-Business W@tch covers 10 sectors, five of which are from manufacturing and five from the services part. The analysis is based on annual, representative enterprise surveys. Results are published in the form of sector impact studies and synthesis reports. This Chart Report summarises the results of the survey 2003 which included interviews with decision-makers from than 10,000 companies from the EU and EEA States.
All publications of the e-Business W@tch, including this booklet, the statistical database and plenty of other relevant information are available in electronic format at www.ebusiness-watch.org or via the Europa server (www.europa.eu.int/comm/enterprise/ict/policy/watch/index.htm).
Further information
e-Business W@tch European Commission c/o empirica GmbH Enterprise Directorate-General Oxfordstr. 2, D-53111 Bonn B-1049 Brussels Fax: (49-228) 98530-12 Fax: (32-2) 2967019 Mail: [email protected] Mail: [email protected]
The e-Business W@tch
Chart Report 2004 3
Methodology
A.1 A.2 A.3
HOME
B.1 B.2 B.3
B.4 B.5 B.6
C.1 C.2 C.3
C.4 C.5
D.1 D.2 D.3
D.4 D.5 D.6
E.1 E.2 E.3
E.4 E.5
e-Business W@tch
Summary
A. Infrastructure
B. Internal Processes
C. Procurement and SCM
D. Marketing and Sales
E. Impacts
Online Link to the e-Business W@tch
Regional digital divide in business is smaller than expected
The digital divide between enterprises from the 10 new EU Member States and their counterparts in the former EU-15 is smaller than might be expected. Slovenia and Estonia in particular, but also the Czech Republic, emerge as "e-leaders" among the new members of the European Union.
This finding may come as a surprise. Household surveys normally report a different situation and show that there is still a significant digital divide between most of the new Member States and the EU average.
Differences in online procurement and supply chain integration
Basic connectivity in terms of internet access is in place in most of the companies from all Member States. Even broadband access is well deployed. Some differences, though, become evident when looking at more sophisticated and higher level e-business applications, particularly with respect to online procurement activities and supply chain integration.
For example, only 19% of companies (in terms of their share of employment) in Poland say they order at least some of their supply goods online, while 46% of companies from the current Member States do.
Summary: E-Business in the Enlarged European Union
Chart Report 2004 4
Methodology
A.1 A.2 A.3
HOME
B.1 B.2 B.3
B.4 B.5 B.6
C.1 C.2 C.3
C.4 C.5
D.1 D.2 D.3
D.4 D.5 D.6
E.1 E.2 E.3
E.4 E.5
e-Business W@tch
Summary
A. Infrastructure
B. Internal Processes
C. Procurement and SCM
D. Marketing and Sales
E. Impacts
Online Link to the e-Business W@tch
Focus of application differs between manufacturing and service sectors
Survey results confirm that the size of a company and the kind of business activity are more important factors for the use of e-business than its location. Manufacturing companies have different application priorities than those in service sectors, and small enterprises need other solutions than large ones.
For example, companies from the automotive or the electronics and electrical machinery sectors have a strong focus on improving the efficiency of their supply chain processes. Enterprises in consumer-oriented service sectors such as tourism or retail are focusing more on customer facing business functions. Tourism, for instance, is a leading sector in marketing and selling online, while internal and supplier-oriented solutions are less diffused in these service-oriented sectors.
E-Champions and Late E-Adopters from a sectoral perspective
The ICT services sector, the manufacture of electronics and electrical machinery and the automotive industries are the most e-business intensive sectors. The chemical industries and business services are also among the e-intensive sectors. Tourism and retail are very specific in their use of ICT, while the textile industries (among the manufacturing sectors) and the health & social services sector are late e-adopters.
Summary: Size and sector are major determinants of e-business
Chart Report 2004 5
Methodology
A.1 A.2 A.3
HOME
B.1 B.2 B.3
B.4 B.5 B.6
C.1 C.2 C.3
C.4 C.5
D.1 D.2 D.3
D.4 D.5 D.6
E.1 E.2 E.3
E.4 E.5
e-Business W@tch
Summary
A. Infrastructure
B. Internal Processes
C. Procurement and SCM
D. Marketing and Sales
E. Impacts
Online Link to the e-Business W@tch
The E-Business Index (based on the eEurope 2005 Benchmarking Index)
Summary: The e-Maturity of Sectors (eEurope 2005 Index)
Source: e-Business W@tch: e-Business Survey 2003
0
20
40
60
80
0 20 40 60 80 100
(A) ICT Infrastructure
(B)
e-B
us
ine
ss
Ac
tiv
ity
Health
Textile
Tourism
Business services
Chemical
ICT services
Automotive
ElectronicsRetail
Chart Report 2004 6
Methodology
A.1 A.2 A.3
HOME
B.1 B.2 B.3
B.4 B.5 B.6
C.1 C.2 C.3
C.4 C.5
D.1 D.2 D.3
D.4 D.5 D.6
E.1 E.2 E.3
E.4 E.5
e-Business W@tch
Summary
A. Infrastructure
B. Internal Processes
C. Procurement and SCM
D. Marketing and Sales
E. Impacts
Online Link to the e-Business W@tch
Sectoral e-Business Profiles
Textile industries
-1,5
-0,5
0,5
1,5A
B
C
D
Max Average Textile
Chemical industries
-1,5
-0,5
0,5
1,5A
B
C
D
Max Average Chemicals
Electronics
-1,5
-0,5
0,5
1,5A
B
C
D
Max Average Electronics
Transport equipment
-1,5
-0,5
0,5
1,5A
B
C
D
Max Average Transport
Retail
-1,5
-0,5
0,5
1,5A
B
C
D
Max Average Retail
Tourism
-1,5
-0,5
0,5
1,5A
B
C
D
Max Average Tourism
ICT services
-1,5
-0,5
0,5
1,5A
B
C
D
Max Average ICT srv
Business services
-1,5
-0,5
0,5
1,5A
B
C
D
Max Average Business srv.
European E-Business Scoreboard 2004. Index for the e-business intensity in four categories:A = Connectivity of the enterprise. B = ICT use for internal business process automation. C= E-procurement and supply chain integration. D = E-marketing and sales.
Chart Report 2004 7
Methodology
A.1 A.2 A.3
HOME
B.1 B.2 B.3
B.4 B.5 B.6
C.1 C.2 C.3
C.4 C.5
D.1 D.2 D.3
D.4 D.5 D.6
E.1 E.2 E.3
E.4 E.5
e-Business W@tch
Summary
A. Infrastructure
B. Internal Processes
C. Procurement and SCM
D. Marketing and Sales
E. Impacts
Online Link to the e-Business W@tch
Trends from 2002 to 2003
• Internet access: migration towards broadband internet connections
• Companies are improving their internet connections, typically upgrading from ISDN to DSL (or other broadband connections).
• The percentage of firms with an internet connection of at least 2 Mbit/s has increased from 24% in 2002 to 28% in 2003 (in % of employment).
• Online procurement: Increase in B2B online trading
• The share of companies that make online purchases has increased since 2002, as well as the relative volume of online purchases (in % of total purchases).
• On the other hand, the share of firms using special SCM (supply chain management) software for co-ordinating their supply processes has not increased.
• E-commerce growth is restricted to specific markets – firms focus on system integration
• The share of companies that sell goods or services online is stagnating at about 16-17% of firms (2002, 2003).
• The frequently reported e-commerce boom in the business-to-consumer (B2C) market takes place in specific sectors and markets, mainly in some retail markets and in tourism.
Chart Report 2004 8
Methodology
A.1 A.2 A.3
HOME
B.1 B.2 B.3
B.4 B.5 B.6
C.1 C.2 C.3
C.4 C.5
D.1 D.2 D.3
D.4 D.5 D.6
E.1 E.2 E.3
E.4 E.5
e-Business W@tch
Summary
A. Infrastructure
B. Internal Processes
C. Procurement and SCM
D. Marketing and Sales
E. Impacts
Online Link to the e-Business W@tch
A.1: Companies connecting their computers with a LAN
A Local Area Network (LAN) is the most common way of connecting computers for sharing files and software applications within a small area, typically inside a building, company or organisation.
Base: all enterprises, EU-5 (DE, ES, FR, IT, UK). N=4516 for all sector total.Weighting: Totals, sectors and countries in % of employment. Size-bands in % of enterprises.Source: e-Business W@tch (2004)
By regionand firm size
By sector
61
30
42
68
87
49
51
88
89
83
50
0 25 50 75 100
All sectors
Crafts & trade
Health services
Business services
ICT services
Tourism
Retail
Transport
Electronics
Chemicals
Textile
61
30
56
77
88
36
70
64
54
60
58
65
0 25 50 75 100
Total (EU-5)
250+ empl.
50-249 empl.
10-49 empl.
0-9 empl.
PL
EE
UK
IT
FR
ES
DE
Chart Report 2004 9
Methodology
A.1 A.2 A.3
HOME
B.1 B.2 B.3
B.4 B.5 B.6
C.1 C.2 C.3
C.4 C.5
D.1 D.2 D.3
D.4 D.5 D.6
E.1 E.2 E.3
E.4 E.5
e-Business W@tch
Summary
A. Infrastructure
B. Internal Processes
C. Procurement and SCM
D. Marketing and Sales
E. Impacts
Online Link to the e-Business W@tch
A.2: Companies with Internet accessBasic internet access has become a standard across the economy. Broadband access is increasing, with many companies migrating from ISDN towards DSL connections.
Base: all enterprises, EU-5 (DE, ES, FR, IT, UK). N=4516 for all sector total.Weighting: Totals, sectors and countries in % of employment. Size-bands in % of enterprises.Source: e-Business W@tch (2004)
By regionand firm size
By sector
70
57
62
47
69
59
56
62
68
64
35
51
21
21
43
36
29
18
61 27
15
7
0 25 50 75 100
All sectors
Crafts & trade
Health services
Business services
ICT services
Tourism
Retail
Transport
Electronics
Chemicals
Textile
Bandwidth: < 2 Mbit/sBandwidth: >2 Mbit/s
50
68
73
65
18
10
10
30
31
20
27
24
29
67
65
57
70
55
63
62
61 27
28
47
0 25 50 75 100
Total (EU-5)
250+ empl.
50-249 empl.
10-49 empl.
0-9 empl.
PL
EE
UK
IT
FR
ES
DE
Bandwidth: < 2 Mbit/sBandwidth: >2 Mbit/s
Chart Report 2004 10
Methodology
A.1 A.2 A.3
HOME
B.1 B.2 B.3
B.4 B.5 B.6
C.1 C.2 C.3
C.4 C.5
D.1 D.2 D.3
D.4 D.5 D.6
E.1 E.2 E.3
E.4 E.5
e-Business W@tch
Summary
A. Infrastructure
B. Internal Processes
C. Procurement and SCM
D. Marketing and Sales
E. Impacts
Online Link to the e-Business W@tch
A.3: Remote access to company networkBusiness process efficiency can be enhanced if staff at branch offices, teleworkers and travelling staff (managers, field service) can remotely access data from the company's network.
Base: all enterprises, EU-5 (DE, ES, FR, IT, UK). N= 4516 for all sector total.Weighting: Totals, sectors and countries in % of employment. Size-bands in % of enterprises.Source: e-Business W@tch (2004)
By regionand firm size
By sector
7
15
31
47
19
14
61
36
45
21
12
26
10
9
9
25
12
6
26
3
3
10
0 25 50 75 100
All sectors
Crafts & trade
Health services
Business services
ICT services
Tourism
Retail
Transport
Electronics
Chemicals
Textile
Wired remote accessWireless remote access
42
33
19
11
8
4
5
18
13
7
4
13
1231
17
23
20
31
13
18
26 10
11
17
0 25 50 75
Total (EU-5)
250+ empl.
50-249 empl.
10-49 empl.
0-9 empl.
PL
EE
UK
IT
FR
ES
DE
Wired remote accessWireless remote access
Chart Report 2004 11
Methodology
A.1 A.2 A.3
HOME
B.1 B.2 B.3
B.4 B.5 B.6
C.1 C.2 C.3
C.4 C.5
D.1 D.2 D.3
D.4 D.5 D.6
E.1 E.2 E.3
E.4 E.5
e-Business W@tch
Summary
A. Infrastructure
B. Internal Processes
C. Procurement and SCM
D. Marketing and Sales
E. Impacts
Online Link to the e-Business W@tch
B.1: Companies using an intranet
An intranet facilitates the knowledge exchange within the enterprise. As its value increases by company size, sectors in which large firms dominate are more intensive users of intranets.
Base: all enterprises, EU-5 (DE, ES, FR, IT, UK). N= 4516 for all sector total.Weighting: Totals, sectors and countries in % of employment. Size-bands in % of enterprises.Source: e-Business W@tch (2004)
By regionand firm size
By sector
45
16
25
49
77
34
37
81
77
62
32
0 25 50 75 100
All sectors
Crafts & trade
Health services
Business services
ICT services
Tourism
Retail
Transport
Electronics
Chemicals
Textile
45
42
39
50
41
51
37
37
72
55
31
20
0 25 50 75 100
Total (EU-5)
250+ empl.
50-249 empl.
10-49 empl.
0-9 empl.
PL
EE
UK
IT
FR
ES
DE
Chart Report 2004 12
Methodology
A.1 A.2 A.3
HOME
B.1 B.2 B.3
B.4 B.5 B.6
C.1 C.2 C.3
C.4 C.5
D.1 D.2 D.3
D.4 D.5 D.6
E.1 E.2 E.3
E.4 E.5
e-Business W@tch
Summary
A. Infrastructure
B. Internal Processes
C. Procurement and SCM
D. Marketing and Sales
E. Impacts
Online Link to the e-Business W@tch
B.2: Use of online technologies for e-learningE-learning has been defined here as learning material for employees made available on the Intranet or the Internet. This application is mostly used in high-tech sectors and large companies.
Base: all enterprises, EU-5 (DE, ES, FR, IT, UK). N= 4516 for all sector total.Weighting: Totals, sectors and countries in % of employment. Size-bands in % of enterprises.Source: e-Business W@tch (2004)
By regionand firm size
By sector
13
14
10
33
12
10
19
26
8
3
2
0 10 20 30 40 50
All sectors
Crafts & trade
Health services
Business services
ICT services
Tourism
Retail
Transport
Electronics
Chemicals
Textile
13
5
9
10
20
4
18
21
7
5
10
15
0 5 10 15 20 25
Total (EU-5)
250+ empl.
50-249 empl.
10-49 empl.
0-9 empl.
PL
EE
UK
IT
FR
ES
DE
Chart Report 2004 13
Methodology
A.1 A.2 A.3
HOME
B.1 B.2 B.3
B.4 B.5 B.6
C.1 C.2 C.3
C.4 C.5
D.1 D.2 D.3
D.4 D.5 D.6
E.1 E.2 E.3
E.4 E.5
e-Business W@tch
Summary
A. Infrastructure
B. Internal Processes
C. Procurement and SCM
D. Marketing and Sales
E. Impacts
Online Link to the e-Business W@tch
B.3: Use of online technologies to track working hours and production timeE-controlling: Online technologies can support controlling and project management, for instance by tracking working hours and/or production time in collaborative projects.
Base: all enterprises, EU-5 (DE, ES, FR, IT, UK). N= 4516 for all sector total.Weighting: Totals, sectors and countries in % of employment. Size-bands in % of enterprises.Source: e-Business W@tch (2004)
By regionand firm size
By sector
20
8
9
25
43
10
11
42
36
33
15
0 10 20 30 40 50
All sectors
Crafts & trade
Health services
Business services
ICT services
Tourism
Retail
Transport
Electronics
Chemicals
Textile
20
20
17
19
14
25
34
5
36
26
12
4
0 10 20 30 40 50
Total (EU-5)
250+ empl.
50-249 empl.
10-49 empl.
0-9 empl.
PL
EE
UK
IT
FR
ES
DE
Chart Report 2004 14
Methodology
A.1 A.2 A.3
HOME
B.1 B.2 B.3
B.4 B.5 B.6
C.1 C.2 C.3
C.4 C.5
D.1 D.2 D.3
D.4 D.5 D.6
E.1 E.2 E.3
E.4 E.5
e-Business W@tch
Summary
A. Infrastructure
B. Internal Processes
C. Procurement and SCM
D. Marketing and Sales
E. Impacts
Online Link to the e-Business W@tch
B.4: Use of online technologies to support the HR managementCompanies can use online services to support their human resources management, for instance for recruiting by posting vacancies on special online exchanges.
Base: all enterprises, EU-5 (DE, ES, FR, IT, UK). N= 4516 for all sector total.Weighting: Totals, sectors and countries in % of employment. Size-bands in % of enterprises.Source: e-Business W@tch (2004)
By regionand firm size
By sector
21
5
16
25
42
14
13
33
35
28
13
0 10 20 30 40 50
All sectors
Crafts & trade
Health services
Business services
ICT services
Tourism
Retail
Transport
Electronics
Chemicals
Textile
21
4
11
23
40
9
21
32
14
22
20
14
0 10 20 30 40 50
Total (EU-5)
250+ empl.
50-249 empl.
10-49 empl.
0-9 empl.
PL
EE
UK
IT
FR
ES
DE
Chart Report 2004 15
Methodology
A.1 A.2 A.3
HOME
B.1 B.2 B.3
B.4 B.5 B.6
C.1 C.2 C.3
C.4 C.5
D.1 D.2 D.3
D.4 D.5 D.6
E.1 E.2 E.3
E.4 E.5
e-Business W@tch
Summary
A. Infrastructure
B. Internal Processes
C. Procurement and SCM
D. Marketing and Sales
E. Impacts
Online Link to the e-Business W@tch
B.5: Use of ERP systems
An Enterprise Resource Planning (ERP) system is a multi-module application usually including (and linking) product planning, parts purchasing, inventory management, order tracking and finance.
Base: all enterprises, EU-5 (DE, ES, FR, IT, UK). N= 4516 for all sector total.Weighting: Totals, sectors and countries in % of employment. Size-bands in % of enterprises.Source: e-Business W@tch (2004)
By regionand firm size
By sector
19
5
9
12
21
7
13
72
45
48
18
0 25 50 75
All sectors
Crafts & trade
Health services
Business services
ICT services
Tourism
Retail
Transport
Electronics
Chemicals
Textile
19
4
12
21
35
5
14
10
17
23
10
30
0 10 20 30 40 50
Total (EU-5)
250+ empl.
50-249 empl.
10-49 empl.
0-9 empl.
PL
EE
UK
IT
FR
ES
DE
Chart Report 2004 16
Methodology
A.1 A.2 A.3
HOME
B.1 B.2 B.3
B.4 B.5 B.6
C.1 C.2 C.3
C.4 C.5
D.1 D.2 D.3
D.4 D.5 D.6
E.1 E.2 E.3
E.4 E.5
e-Business W@tch
Summary
A. Infrastructure
B. Internal Processes
C. Procurement and SCM
D. Marketing and Sales
E. Impacts
Online Link to the e-Business W@tch
B.6: Collaborative product design (online)Companies can use special online applications for co-operative product design with business partners and suppliers. They are mostly used in the automotive industries and by ICT service firms.
Base: all enterprises, EU-5 (DE, ES, FR, IT, UK). N= 4516 for all sector total.Weighting: Totals, sectors and countries in % of employment. Size-bands in % of enterprises.Source: e-Business W@tch (2004)
By regionand firm size
By sector
15
5
7
14
40
11
11
44
20
15
11
0 10 20 30 40 50
All sectors
Crafts & trade
Health services
Business services
ICT services
Tourism
Retail
Transport
Electronics
Chemicals
Textile
15
9
10
17
21
18
12
18
13
16
12
14
0 5 10 15 20 25
Total (EU-5)
250+ empl.
50-249 empl.
10-49 empl.
0-9 empl.
PL
EE
UK
IT
FR
ES
DE
Chart Report 2004 17
Methodology
A.1 A.2 A.3
HOME
B.1 B.2 B.3
B.4 B.5 B.6
C.1 C.2 C.3
C.4 C.5
D.1 D.2 D.3
D.4 D.5 D.6
E.1 E.2 E.3
E.4 E.5
e-Business W@tch
Summary
A. Infrastructure
B. Internal Processes
C. Procurement and SCM
D. Marketing and Sales
E. Impacts
Online Link to the e-Business W@tch
C.1: Online purchasing intensity
A significant share of enterprises from most sectors has started to purchase supply goods electronically. However, in many cases this is still a sideline, accounting for less than 5% of total purchases.
Base: all enterprises, EU-5 (DE, ES, FR, IT, UK). N= 4516 for all sector total.Weighting: Totals, sectors and countries in % of employment. Size-bands in % of enterprises.Source: e-Business W@tch (2004)
By regionand firm size
By sector
13
15
27
20
19
23
34
29
28
17
9
18
13
8
17
13
10
6
9
13
7
9
10
10
6
23
7
7
6
7
23
4
6
13
11
4
5
0 25 50 75 100
All sectors
Crafts & trade
Health services
Business services
ICT services
Tourism
Retail
Transport
Electronics
Chemicals
Textile
< 5% 5-10%11 to 25% > 25%
31
28
19
12
11
24
29
14
21
13
26
13
8
13
6
10
6
14
6
8
8
6
8
6
8
23
4
11
10
12
4
5
4
8
6
7
4
4
7
7
7
5
0 25 50 75
Total (EU-5)
250+ empl.
50-249 empl.
10-49 empl.
0-9 empl.
PL
EE
UK
IT
FR
ES
DE
< 5% 5-10%11 to 25% > 25%
Chart Report 2004 18
Methodology
A.1 A.2 A.3
HOME
B.1 B.2 B.3
B.4 B.5 B.6
C.1 C.2 C.3
C.4 C.5
D.1 D.2 D.3
D.4 D.5 D.6
E.1 E.2 E.3
E.4 E.5
e-Business W@tch
Summary
A. Infrastructure
B. Internal Processes
C. Procurement and SCM
D. Marketing and Sales
E. Impacts
Online Link to the e-Business W@tch
C.2: Types of goods / services purchased onlineCompanies purchase direct production goods (components of their own products) online, but also goods for maintenance, repair and operations (MRO), such as office supplies.
Base: enterprises purchasing online, EU-5 (DE, ES, FR, IT, UK). N=1916 for all sector total.Weighting: Totals, sectors and countries in % of employment. Size-bands in % of enterprises.Source: e-Business W@tch (2004)
By regionand firm size
By sector
60
63
59
70
60
55
68
72
59
62
41
59
49
55
54
60
50
40
6249
43
59
0 25 50 75 100
All sectors
Crafts & trade
Health services
Business services
ICT services
Tourism
Retail
Transport
Electronics
Chemicals
Textile
Direct producion goodsMRO goods
61
68
64
6058
53
75
47
45
50
53
42
54
48
34
51
57
70
45
76
6249
45
47
0 25 50 75 100
Total (EU-5)
250+ empl.
50-249 empl.
10-49 empl.
0-9 empl.
PL
EE
UK
IT
FR
ES
DE
Direct producion goodsMRO goods
Chart Report 2004 19
Methodology
A.1 A.2 A.3
HOME
B.1 B.2 B.3
B.4 B.5 B.6
C.1 C.2 C.3
C.4 C.5
D.1 D.2 D.3
D.4 D.5 D.6
E.1 E.2 E.3
E.4 E.5
e-Business W@tch
Summary
A. Infrastructure
B. Internal Processes
C. Procurement and SCM
D. Marketing and Sales
E. Impacts
Online Link to the e-Business W@tch
C.3: Make online purchases on electronic B2B marketplacesThe vast majority of companies that make online purchases buys from the website of suppliers. Special marketplaces on the Internet, operated by third parties, are also used, but to a lesser extent.
Base: all enterprises, EU-5 (DE, ES, FR, IT, UK). N= 4516 for all sector total.Weighting: Totals, sectors and countries in % of employment. Size-bands in % of enterprises.Source: e-Business W@tch (2004)
By regionand firm size
By sector
11
5
5
7
22
10
9
32
28
12
4
0 10 20 30 40 50
All sectors
Crafts & trade
Health services
Business services
ICT services
Tourism
Retail
Transport
Electronics
Chemicals
Textile
11
6
11
11
14
4
3
8
6
7
9
20
0 5 10 15 20 25
Total (EU-5)
250+ empl.
50-249 empl.
10-49 empl.
0-9 empl.
PL
EE
UK
IT
FR
ES
DE
Chart Report 2004 20
Methodology
A.1 A.2 A.3
HOME
B.1 B.2 B.3
B.4 B.5 B.6
C.1 C.2 C.3
C.4 C.5
D.1 D.2 D.3
D.4 D.5 D.6
E.1 E.2 E.3
E.4 E.5
e-Business W@tch
Summary
A. Infrastructure
B. Internal Processes
C. Procurement and SCM
D. Marketing and Sales
E. Impacts
Online Link to the e-Business W@tch
C.4: IT system integration with suppliersProcurement related inter-firm connectivity is highest among manufacturers, sectors with a comparatively long tradition of using EDI (retail) and in ICT services sectors.
Base: all enterprises, EU-5 (DE, ES, FR, IT, UK). N= 4516 for all sector total.Weighting: Totals, sectors and countries in % of employment. Size-bands in % of enterprises.Source: e-Business W@tch (2004)
By regionand firm size
By sector
8
6
3
6
19
7
11
14
12
6
2
0 5 10 15 20 25
All sectors
Crafts & trade
Health services
Business services
ICT services
Tourism
Retail
Transport
Electronics
Chemicals
Textile
8
5
6
6
12
3
12
9
8
7
8
8
0 5 10 15 20 25
Total (EU-5)
250+ empl.
50-249 empl.
10-49 empl.
0-9 empl.
PL
EE
UK
IT
FR
ES
DE
Chart Report 2004 21
Methodology
A.1 A.2 A.3
HOME
B.1 B.2 B.3
B.4 B.5 B.6
C.1 C.2 C.3
C.4 C.5
D.1 D.2 D.3
D.4 D.5 D.6
E.1 E.2 E.3
E.4 E.5
e-Business W@tch
Summary
A. Infrastructure
B. Internal Processes
C. Procurement and SCM
D. Marketing and Sales
E. Impacts
Online Link to the e-Business W@tch
C.5: Use of SCM systems
Supply chain management (SCM) solutions promise to give firms an intergrated view of their supply processes, including the movement of materials, related information (ordering status) and finances.
Base: all enterprises, EU-5 (DE, ES, FR, IT, UK). N= 4516 for all sector total.Weighting: Totals, sectors and countries in % of employment. Size-bands in % of enterprises.Source: e-Business W@tch (2004)
By regionand firm size
By sector
6
2
3
7
13
2
4
5
3
4
13
7
0 5 10 15 20 25
Total (EU-5)
250+ empl.
50-249 empl.
10-49 empl.
0-9 empl.
PL
EE
UK
IT
FR
ES
DE
6
3
6
11
3
5
19
10
13
7
1
0 5 10 15 20 25
All sectors
Crafts & trade
Health services
Business services
ICT services
Tourism
Retail
Transport
Electronics
Chemicals
Textile
Chart Report 2004 22
Methodology
A.1 A.2 A.3
HOME
B.1 B.2 B.3
B.4 B.5 B.6
C.1 C.2 C.3
C.4 C.5
D.1 D.2 D.3
D.4 D.5 D.6
E.1 E.2 E.3
E.4 E.5
e-Business W@tch
Summary
A. Infrastructure
B. Internal Processes
C. Procurement and SCM
D. Marketing and Sales
E. Impacts
Online Link to the e-Business W@tch
D.1: Website and content managementExcept for micro enterprises, a vast majority of firms has some sort of a website. The use of a Content Management System (CMS) indicates that a site is regularly updated and has importance for a firm.
Base: all enterprises, EU-5 (DE, ES, FR, IT, UK). N= 4516 for all sector total.Weighting: Totals, sectors and countries in % of employment. Size-bands in % of enterprises.Source: e-Business W@tch (2004)
By regionand firm size
By sector
6
12
28
38
26
17
23
28
17
7
44
50
50
35
66
59
67
40
22 44
30
27
0 25 50 75 100
All sectors
Crafts & trade
Health services
Business services
ICT services
Tourism
Retail
Transport
Electronics
Chemicals
Textile
Website with CMSWebsite w/o CMS
37
19
14
9
52
24
46
38
44
32
44
30
57
16
30
28
19
19
25
17
22 44
59
54
0 25 50 75 100
Total (EU-5)
250+ empl.
50-249 empl.
10-49 empl.
0-9 empl.
PL
EE
UK
IT
FR
ES
DE
Website with CMSWebsite w/o CMS
Chart Report 2004 23
Methodology
A.1 A.2 A.3
HOME
B.1 B.2 B.3
B.4 B.5 B.6
C.1 C.2 C.3
C.4 C.5
D.1 D.2 D.3
D.4 D.5 D.6
E.1 E.2 E.3
E.4 E.5
e-Business W@tch
Summary
A. Infrastructure
B. Internal Processes
C. Procurement and SCM
D. Marketing and Sales
E. Impacts
Online Link to the e-Business W@tch
D.2: Use of CRM systems
Online interaction with customers can collect a wealth of data on customers' behaviour and needs. Customer relationship management (CRM) solutions promise the ability to synthesize this data.
Base: all enterprises, EU-5 (DE, ES, FR, IT, UK). N= 4516 for all sector total.Weighting: Totals, sectors and countries in % of employment. Size-bands in % of enterprises.Source: e-Business W@tch (2004)
By regionand firm size
By sector
13
3
6
13
36
14
7
26
23
16
7
0 10 20 30 40 50
All sectors
Crafts & trade
Health services
Business services
ICT services
Tourism
Retail
Transport
Electronics
Chemicals
Textile
13
3
9
17
21
6
15
17
8
12
7
15
0 5 10 15 20 25
Total (EU-5)
250+ empl.
50-249 empl.
10-49 empl.
0-9 empl.
PL
EE
UK
IT
FR
ES
DE
Chart Report 2004 24
Methodology
A.1 A.2 A.3
HOME
B.1 B.2 B.3
B.4 B.5 B.6
C.1 C.2 C.3
C.4 C.5
D.1 D.2 D.3
D.4 D.5 D.6
E.1 E.2 E.3
E.4 E.5
e-Business W@tch
Summary
A. Infrastructure
B. Internal Processes
C. Procurement and SCM
D. Marketing and Sales
E. Impacts
Online Link to the e-Business W@tch
D.3: Online sales intensity
The share of enterprises that sell their products online and the volume of goods traded online is still comparatively low. Tourism is outstanding in this respect, with more than 35% of firms selling online.
Base: all enterprises, EU-5 (DE, ES, FR, IT, UK). N= 4516 for all sector total.Weighting: Totals, sectors and countries in % of employment. Size-bands in % of enterprises.Source: e-Business W@tch (2004)
By regionand firm size
By sector
4
5
13
13
9
4
6
7
4
11
6
5
5
4
6 7
11
7 4
0 10 20 30 40 50
All sectors
Crafts & trade
Health services
Business services
ICT services
Tourism
Retail
Transport
Electronics
Chemicals
Textile
< 5% 5-10%11 to 25% > 25%
9
9
6
4
5
4
4
5
6
4
5
8
4
7
6
9
3
7 4
4
6
0 5 10 15 20 25
Total (EU-5)
250+ empl.
50-249 empl.
10-49 empl.
0-9 empl.
PL
EE
UK
IT
FR
ES
DE
< 5% 5-10%11 to 25% > 25%
Chart Report 2004 25
Methodology
A.1 A.2 A.3
HOME
B.1 B.2 B.3
B.4 B.5 B.6
C.1 C.2 C.3
C.4 C.5
D.1 D.2 D.3
D.4 D.5 D.6
E.1 E.2 E.3
E.4 E.5
e-Business W@tch
Summary
A. Infrastructure
B. Internal Processes
C. Procurement and SCM
D. Marketing and Sales
E. Impacts
Online Link to the e-Business W@tch
D.4: Use of secure server capability Companies can use specific protocols to ensure privacy in transactions on the Internet, typically Secure Sockets Layer (SSL) or its successor, Transport Layer Security (TLS).
Base: all enterprises, EU-5 (DE, ES, FR, IT, UK). N= 4516 for all sector total.Weighting: Totals, sectors and countries in % of employment. Size-bands in % of enterprises.Source: e-Business W@tch (2004)
By regionand firm size
By sector
9
6
8
16
18
9
8
8
5
4
1
0 5 10 15 20 25
All sectors
Crafts & trade
Health services
Business services
ICT services
Tourism
Retail
Transport
Electronics
Chemicals
Textile
9
4
7
9
14
3
7
13
6
6
9
9
0 5 10 15 20 25
Total (EU-5)
250+ empl.
50-249 empl.
10-49 empl.
0-9 empl.
PL
EE
UK
IT
FR
ES
DE
Chart Report 2004 26
Methodology
A.1 A.2 A.3
HOME
B.1 B.2 B.3
B.4 B.5 B.6
C.1 C.2 C.3
C.4 C.5
D.1 D.2 D.3
D.4 D.5 D.6
E.1 E.2 E.3
E.4 E.5
e-Business W@tch
Summary
A. Infrastructure
B. Internal Processes
C. Procurement and SCM
D. Marketing and Sales
E. Impacts
Online Link to the e-Business W@tch
D.5: Business process automation of online sales In most cases, business processes related to e-commerce are not yet electronically integrated with the backend system. Large companies and firms from manufacturing sectors are forerunners.
Base: enterprises selling online, EU-5 (DE, ES, FR, IT, UK). N=598 for all sector total.Weighting: Totals, sectors and countries in % of employment. Size-bands in % of enterprises.Source: e-Business W@tch (2004)
By regionand firm size
By sector
48
18
12 64
79
50
63
50
74
35
70
51
22
9
7
8
8
12
5
38
13
41
12
39
13
19
33 53
64
42
5
4
6
5
9
7
8
5
4
4
4
6
10
7
6
0 25 50 75 100
Total (EU-5)
250+ empl.
50-249 empl.
10-49 empl.
0-9 empl.
PL
EE
UK
IT
FR
ES
DE
Back-end system E-mailFax Other forms
33
34
20
43
79
56
39
17
57
51
63
45
10
26
43
70
19
7
11
7
9
7
9
16
33 53
93
74
4
5
5
5
5
0 25 50 75 100
All sectors
Crafts & trade
Health services
Business services
ICT services
Tourism
Retail
Transport
Electronics
Chemicals
Textile
Back-end system E-mailFax Other forms
Chart Report 2004 27
Methodology
A.1 A.2 A.3
HOME
B.1 B.2 B.3
B.4 B.5 B.6
C.1 C.2 C.3
C.4 C.5
D.1 D.2 D.3
D.4 D.5 D.6
E.1 E.2 E.3
E.4 E.5
e-Business W@tch
Summary
A. Infrastructure
B. Internal Processes
C. Procurement and SCM
D. Marketing and Sales
E. Impacts
Online Link to the e-Business W@tch
D.6: IT system integration with customersOnly few companies have integrated their IT systems with that of a business customer for processing orders, for example by using EDI or through an extranet.
Base: all enterprises, EU-5 (DE, ES, FR, IT, UK). N= 4516 for all sector total.Weighting: Totals, sectors and countries in % of employment. Size-bands in % of enterprises.Source: e-Business W@tch (2004)
By regionand firm size
By sector
5
2
4
12
9
4
10
3
4
2
0 5 10 15 20 25
All sectors
Crafts & trade
Health services
Business services
ICT services
Tourism
Retail
Transport
Electronics
Chemicals
Textile
5
3
2
5
7
3
11
6
4
3
5
5
0 5 10 15 20 25
Total (EU-5)
250+ empl.
50-249 empl.
10-49 empl.
0-9 empl.
PL
EE
UK
IT
FR
ES
DE
Chart Report 2004 28
Methodology
A.1 A.2 A.3
HOME
B.1 B.2 B.3
B.4 B.5 B.6
C.1 C.2 C.3
C.4 C.5
D.1 D.2 D.3
D.4 D.5 D.6
E.1 E.2 E.3
E.4 E.5
e-Business W@tch
Summary
A. Infrastructure
B. Internal Processes
C. Procurement and SCM
D. Marketing and Sales
E. Impacts
Online Link to the e-Business W@tch
E.1: Impact on internal work processesThe e-Business W@tch asked companies to assess the impact of e-business on their internal work processes. About one in three companies says that these have changed due to e-business.
Base: all enterprises, EU-5 (DE, ES, FR, IT, UK). N= 4516 for all sector total.Weighting: Totals, sectors and countries in % of employment. Size-bands in % of enterprises.Source: e-Business W@tch (2004)
By regionand firm size
By sector
16
16
12
8
12
27
36
28
26
27
27
23
17
65
83
76
57
48
60
66
68
61
72
79
4
5
5
5
4
10 26
19
13
0 25 50 75 100
All sectors
Crafts & trade
Health services
Business services
ICT services
Tourism
Retail
Transport
Electronics
Chemicals
Textile
significant somewhat no
13
11
9
9
23
16
31
27
30
20
25
21
27
65
56
68
60
64
69
69
65
13
5
10
16
6
10
9
10 26
27
34 54
61
68
75
0 25 50 75 100
Total (EU-5)
250+ empl.
50-249 empl.
10-49 empl.
0-9 empl.
PL
EE
UK
IT
FR
ES
DE
significant somewhat no
Chart Report 2004 29
Methodology
A.1 A.2 A.3
HOME
B.1 B.2 B.3
B.4 B.5 B.6
C.1 C.2 C.3
C.4 C.5
D.1 D.2 D.3
D.4 D.5 D.6
E.1 E.2 E.3
E.4 E.5
e-Business W@tch
Summary
A. Infrastructure
B. Internal Processes
C. Procurement and SCM
D. Marketing and Sales
E. Impacts
Online Link to the e-Business W@tch
E.2: Impact on offers of products/ servicesThe perception that ICT and e-business have changed the offer of products and services is strongest in service sectors, particularly in tourism, business services and ICT services.
Base: all enterprises, EU-5 (DE, ES, FR, IT, UK). N= 4516 for all sector total.Weighting: Totals, sectors and countries in % of employment. Size-bands in % of enterprises.Source: e-Business W@tch (2004)
By regionand firm size
By sector
15
19
12
6
8
19
24
23
14
19
12
8
10
75
86
85
66
57
66
80
77
80
88
86
5
4
4
9 16
12
11
0 25 50 75 100
All sectors
Crafts & trade
Health services
Business services
ICT services
Tourism
Retail
Transport
Electronics
Chemicals
Textile
significant somewhat no
12
7
6
9
16
13
22
26
19
18
20
14
10
75
62
64
71
69
70
77
85
16
10
10
13
9
8
5
9 16
15
18 70
77
77
79
0 25 50 75 100
Total (EU-5)
250+ empl.
50-249 empl.
10-49 empl.
0-9 empl.
PL
EE
UK
IT
FR
ES
DE
significant somewhat no
Chart Report 2004 30
Methodology
A.1 A.2 A.3
HOME
B.1 B.2 B.3
B.4 B.5 B.6
C.1 C.2 C.3
C.4 C.5
D.1 D.2 D.3
D.4 D.5 D.6
E.1 E.2 E.3
E.4 E.5
e-Business W@tch
Summary
A. Infrastructure
B. Internal Processes
C. Procurement and SCM
D. Marketing and Sales
E. Impacts
Online Link to the e-Business W@tch
E.3: Satisfaction with the effects and success of e-BusinessOn the whole, companies are fairly satisfied with their e-business activities, but not enthusiastic. Only about 9% admit that they are fairly or very disappointed with the outcome.
Base: enterprises expressing that they do e-business, EU-5 (DE, ES, FR, IT, UK). N=2349 for all sector total.Weighting: Totals, sectors and countries in % of employment. Size-bands in % of enterprises.Source: e-Business W@tch (2004)
Byregionand firm size
By sector
13
16
19
21
22
14
10
13
10
9
74
68
71
75
80
76
78
81
9
11
8
7
10
6
11
9
11
12
9
16 75
76
76
0 25 50 75 100
All sectors
Crafts & trade
Health services
Business services
ICT services
Tourism
Retail
Transport
Electronics
Chemicals
Textile
very satisfied fairly satisfiedfairly disappointed very disappointed
17
12
13
19
78
73
70
87
73
71
73
71
79
9
26
11
20
19
15
25
10
16 75
78
74
7
10
11
10
5
4
8
9
9
8
0 25 50 75 100
Total (EU-5)
250+ empl.
50-249 empl.
10-49 empl.
0-9 empl.
PL
EE
UK
IT
FR
ES
DE
very satisfied fairly satisfiedfairly disappointed very disappointed
Chart Report 2004 31
Methodology
A.1 A.2 A.3
HOME
B.1 B.2 B.3
B.4 B.5 B.6
C.1 C.2 C.3
C.4 C.5
D.1 D.2 D.3
D.4 D.5 D.6
E.1 E.2 E.3
E.4 E.5
e-Business W@tch
Summary
A. Infrastructure
B. Internal Processes
C. Procurement and SCM
D. Marketing and Sales
E. Impacts
Online Link to the e-Business W@tch
E.4: Expenditure on e-business technologiesAbout a third of firms reports that they intend to increase their budgets for e-business technologies during the 12 months period ahead. Most of the rest say they will keep the current level of spending.
Base: all enterprises, EU-5 (DE, ES, FR, IT, UK). N= 4516 for all sector total.Weighting: Totals, sectors and countries in % of employment. Size-bands in % of enterprises.Source: e-Business W@tch (2004)
By regionand firm size
By sector
21
24
37
43
39
29
35
42
45
28
60
72
69
55
49
55
62
61
52
52
66
34
0 25 50 75 100
All sectors
Crafts & trade
Health services
Business services
ICT services
Tourism
Retail
Transport
Electronics
Chemicals
Textile
increasing decreasingcurrent level
41
36
32
28
60
45
64
52
53
64
51
72
35
30
41
39
30
40
34
23
65
63
59
51
0 25 50 75 100
Total (EU-5)
250+ empl.
50-249 empl.
10-49 empl.
0-9 empl.
PL
EE
UK
IT
FR
ES
DE
increasing decreasingcurrent level
Chart Report 2004 32
Methodology
A.1 A.2 A.3
HOME
B.1 B.2 B.3
B.4 B.5 B.6
C.1 C.2 C.3
C.4 C.5
D.1 D.2 D.3
D.4 D.5 D.6
E.1 E.2 E.3
E.4 E.5
e-Business W@tch
Summary
A. Infrastructure
B. Internal Processes
C. Procurement and SCM
D. Marketing and Sales
E. Impacts
Online Link to the e-Business W@tch
E.5: Significance of e-business todayCompanies representing about 60% of employment in the EU say that e-business has already at least some significance for their business activities. Even more than 50% of SMEs say so.
Base: all enterprises, EU-5 (DE, ES, FR, IT, UK). N= 4516 for all sector total.Weighting: Totals, sectors and countries in % of employment. Size-bands in % of enterprises.Source: e-Business W@tch (2004)
Byregionand firm size
By sector
6
6
17
31
18
7
6
14
7
7
51
51
44
41
75
53
52
30
39
59
52
30
18
36
50
20
32
40
59
12 47
39
32
0 25 50 75 100
All sectors
Crafts & trade
Health services
Business services
ICT services
Tourism
Retail
Transport
Electronics
Chemicals
Textile
significant part some partdoes not play a role
14
14
12
12
45
32
36
44
52
36
42
31
57
39
34
46
36
41
51
46
33
28
9
10
20
7
18
10
12 47
47
58 27
37
41
52
0 25 50 75 100
Total (EU-5)
250+ empl.
50-249 empl.
10-49 empl.
0-9 empl.
PL
EE
UK
IT
FR
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DE
significant part some partdoes not play a role
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Methodology
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e-Business W@tch
Summary
A. Infrastructure
B. Internal Processes
C. Procurement and SCM
D. Marketing and Sales
E. Impacts
Online Link to the e-Business W@tch
Timing and Scope
The e-Business Survey 2003 was split into two parts. The first part consisted of 3,515 telephone interviews with decision-makers in enterprises from five EU countries which were conducted in March 2003. The second part had a scope of 4,570 interviews in the EU, 100 interviews in Norway and 2,632 interviews in the 10 new EU Member States (NMS) and was conducted in November 2003. The questionnaires used in the two parts of the survey were largely the same. A few new questions were added in the second part in order to cover issues of special topical interest for policy.
Fieldwork
The field work of the surveys in the EU-15 and in Norway was carried out by Ipsos Germany in co-operation with its partner organisations on behalf of the e-Business W@tch. Fieldwork in the 10 new Member States was carried out by NFO Aisa (Czech Republic) and its network.
Interview method
The fieldwork was carried out using mostly computer-aided telephone interview (CATI) technology. Face-to-face interviews were used in Lithuania, and a mixed approach in Malta. The decision-maker in the enterprise targeted by the survey was normally the person responsible for ICT within the company, typically the IT manager. Alternatively, particularly in small enterprises without a separate IT unit, the managing director or owner was interviewed.
Methodology of the e-Business Survey
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e-Business W@tch
Summary
A. Infrastructure
B. Internal Processes
C. Procurement and SCM
D. Marketing and Sales
E. Impacts
Online Link to the e-Business W@tch
Population coverage and sampling
The highest level of the population for the e-Business Survey was the set of all enterprises which are active at the national territory of one of the respective countries and which have their primary business activity in one of the sectors specified by NACE Rev. 1 categories. The selection and composition of sectors took into account their economic importance and the relevance of e-business activities.
Sectors covered by the e-Business Survey 2003
Methodology of the e-Business Survey
No. NACE Rev. 1 Sector Name
Section Division/Group
01 D 17, 18, 19 Manufacture of textiles and textile products, leather and leather products
02 D 24, 25 Manufacture of chemicals and chemical products 03 D 30, 31, 32 Manufacture of electrical machinery and electronics 04 D 34, 35 Manufacture of transport equipment 05 D Parts of 17-20, 30-
32, 34-36, 45 Crafts and trade
06 G 52 Retail 07 H / I / O 55, 62.1, 63.3, 92 Tourism 08 K 74 Business services 09 I / K 64.2, 72 Telecommunications and computer-related services 10 N 85 Health and social services
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e-Business W@tch
Summary
A. Infrastructure
B. Internal Processes
C. Procurement and SCM
D. Marketing and Sales
E. Impacts
Online Link to the e-Business W@tch
Weighting principles
Two weighting schemes were applied for the presentation of data:
(a) Values that are reported as weighted by employment should be read as "enterprises comprising x% of employees". To give an example: The indicator "percentage of companies selling online" – if weighted by employment – is defined as "companies comprising x% of employees sell online". The reason for using employment weighting is that there are very many more micro enterprises than non-micro enterprises. The unweighted figure would effectively represent mainly the smallest sizes of firm.
(b) Values that are reported in "% of enterprises" reflect the share of enterprises as legal entities but not their relative economic importance in terms of employment.
Weighting was based on the latest available universe figures by Eurostat. Missing or undisclosed universe data had to be imputed. The imputation procedures depended on auxiliary or proxy data availability, taking into account where available information about higher industry aggregations, nearest neighbour data, turnover-employment correlation and secondary sources other than Eurostat
Further background information
More information about the methodology, the full questionnaire and lists of the fieldwork organisations that carried out the survey in the various countries as well as of the directories used for sampling can be downloaded from the e-Business W@tch website (http://www.ebusiness-watch.org).
Methodology of the e-Business Survey
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e-Business W@tch
Summary
A. Infrastructure
B. Internal Processes
C. Procurement and SCM
D. Marketing and Sales
E. Impacts
Online Link to the e-Business W@tch
Acknowledgements
This Chart Report has been prepared on behalf of the European Commission, Enterprise Directorate General, by empirica Gesellschaft für Kommunikations- und Technologieforschung mbH.
It is a publication in the context of the "European e-Business W@tch", which is implemented by empirica GmbH in co-operation with Berlecon Research, DIW Berlin (German Institute for Economic Research), Databank Consulting, IDATE, PLS RAMBØLL Management and Saatchi & Saatchi Business Communications.
Editors: Hannes Selhofer, Alexander Mentrup (empirica GmbH)
Disclaimer
Neither the European Commission nor any person acting on behalf of the Commission is responsible for the use which might be made of the following information. Nothing in this report implies or expresses a warranty of any kind. Results from this report should only be used as guidelines as part of an overall strategy.
Copy-right notice
Material from this Chart-Report can be freely used but not commercially resold and, if used or quoted, the source must be clearly acknowledged.
© European Commission / e-Business W@tch (April 2004)
Acknowledgements
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Methodology
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e-Business W@tch
Summary
A. Infrastructure
B. Internal Processes
C. Procurement and SCM
D. Marketing and Sales
E. Impacts
Online Link to the e-Business W@tch
Publications
• The E-Business Report 2003 • E-Business Sector Impact Studies (2002 – 2004, for 17 sectors)• Statistical Pocketbooks (2003, 2004)• Proceedings of e-Business W@tch Workshops (presentations)
Database of e-Business Indicators
• Databases by sectors (2002, 2003) • Cross-sector and cross-country comparisons
All publications and databases can be downloaded for free from the e-Business W@tch website at
http://www.ebusiness-watch.org
The e-Business W@tch is an initiative of the
European CommissionEnterprise Directorate General
Other resources published by the e-Business W@tch