(202)422-0726Melshi17@yahoo.com

Melanie ShieldsObjective To acquire a challenging career opportunity.

Experience

2015-Present IST Management Arlington, VACompany Support RepresentativeGreet and assist staff with all meetings by assigning individuals to their accurate location. Help make copies, fax, scans, and send emails with important information while answering phone calls. Help maintain and secure front desk.

2014-2015 Paul Bakery Washington, DCCashierGreet and handle customers’ orders while modeling excellent customer service. Help clean and maintain restaurant by restocking merchandise.

2013-2015 Entertainment Cruises Washington, DCHostess/Servers AssistantGreet and handle tickets before boarding cruise ship, while escorting customers to their assigned seating. Assist servers with customers’ orders for fast efficient service. Help prep during the cruise to prepare for the next tour; while making sure each customer is content.

2013-2013 Boloco Bethesda, MDCashier/ Line cookTook customers food orders and made sure all food was prepared in an orderly fashion. Help prepare and cook customer’s meals, and help stock and maintain the company’s merchandise.

2011-2013 Roti Mediterranean Grill Foggy Bottom, Washington DC/ Rosslyn VA

Cashier/ Certified Trainer Superior customer service – won Golden Envelope cash award for superior service to a secret shopper; Help prepare customer meals and orders with excellent customer service. Help maintain restaurant by cleaning and prepping food. Train new employees on how to prepare and prep food for customers; and how to clean and maintain restaurant. Count money in cash drawers at the beginning and end of shifts to ensure that amounts are correct and that there is adequate change.

2010-2011 Charming Charlie National Harbor, MDSales Associate/Cashier Ensure that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining solid product knowledge and all other aspects of customer service; Maintain an awareness of all promotions and advertisements; Assist in floor moves, merchandising, display maintenance, and housekeeping; Assist in processing and replenishing merchandise and monitoring floor stock; Aid customers in locating merchandise; Assist in completing price changes; Participate in year-end inventory counts; Assist in ringing up sales at registers and/or bagging merchandise; Any other tasks as assigned from time to time by any manager. 2009-2010 Metro Staffing Gaithersburg,

MDTeacher’s AideSupported the teacher to maximize her ability to educate and guide children in the classroom from ages 3 months to 4 years; maintained the classroom when the supervising teacher was not present; decorated bulletin boards, cleaned the classroom, and organized materials and books; provided non instructional activities including monitoring lunch and supervising recess.

2008 Avon Washington, DCSales RepresentativeSold products to interested buyers; addressed clients’ questions and concerns; demonstrated the products and advised clients on how to use them; maintained roster of clients; independently managed cash, check, and credit cards purchases.

2008 Greater Fellowship Church Washington, DCGroup LeaderProvided for the entertainment and safety of young campers; observed all camp policies; ensured that all campers and assistants understood and abided by camp rules and regulations. Also did some simple office work such as; answering phones, faxing papers, and preparing documents on Microsoft excel.

2007 Uno’s Pizzeria Washington, DCHostess/ CashierCoordinated activities of dining room personnel to provide fast and courteous service to patrons; scheduled dining reservations and arranges parties or special services for diners; coordinated carry out orders for customers

Education

2015-2016 University of the District of Columbia Washington, DC Certified electronic health records implementation specialist Certified medical office administrative assistant specialist

2010-2012 Prince George’s Community College Largo, MDMajored is Business Administration

2008-2009 Allegany college Cumberland, MD

Majored in Business Administration

2004-2007 Woodrow Wilson HS Washington, DCHigh School Diploma

References Marrina Banks 202-460-1157Karen Wingate 240-505-8271Rita Duncan r.duncan0407@gmail.com Abdul Green 240-286-6415