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INSIDESHOPKEEP PICKS PORTLAND

BULLISH ON BUSINESS

HILLSBORO WOOS JAPAN

FRIENDLY LOCAL GAME STORE

MERGER STRENGTHENS PORTLAND’S

MANUFACTURING SECTOR

BY JOHN M. VINCENT

VIGOR INDUSTRIAL’S SWAN ISLAND FACILITY

2 BUSINESS TRIBUNE Tuesday, June 24, 2014

Tuesday, June 24, 2014 BUSINESS TRIBUNE 3

Few Portlanders recognize the size of the re-gion’s manufacturing segment and its infl uence on the economy. When they think of manufac-turing, they only think of Intel.

But the Portland region is an important player in heavy industrial manufacturing — especially in the production and repair of transportation equipment in-cluding ships, barges, railcars, trucks and components for the aerospace industry. The Oregon Employment Department counted 88,900 durable goods manufactur-ing jobs in the Portland/Vancouver area in April, a fi g-ure that includes everything from Intel’s microchips to Leatherman Tools and Gunderson railcars.

Since reaching a low in 2010, employment in Port-land’s metal manufacturing segments alone has in-creased by 3,400 jobs and is outpacing the growth of the general economy, according to the employment department.

With the merger of two major players in the seg-ment, heavy industry in experiencing a renaissance of sorts, and is positioning itself for signifi cant growth, with greater product diversity and far more stability than it has seen in the past. That diversity will “smooth out a chunky business” says Brian Mannion, a spokes-man for Vigor Industrial.

Announced in May, Oregon Iron Works of Clackamas

will become a wholly-owned subsidiary of Portland’s Vigor Industrial, employing 2,300 employees across Or-egon, Washington and Alaska. It’s not the fi rst time that they’ve joined forces, creating a partnership in 2006 to produce barges. Vigor reported sales of $500 million in 2012, while Oregon Iron Works produces about $100 million in annual sales.

“We’re doing everything we can to build and sustain family-wage jobs,” says Vigor owner and CEO Frank Foti. The company plans to hire at least 100 and as ma-ny as 300 more workers as additional project contracts are signed, according to director of manufacturing op-erations Kale Kramer.

For Vigor, it means greatly expanding production ca-pabilities and facilities, including OSW’s precision test-ing lab, with measurement capabilities down to 7 mi-crons. OSWs Clackamas and Vancouver facilities pro-duce a wide product portfolio that includes streetcars, vessels for America’s military Special Forces, and com-ponents for the mining, dam and the nuclear industries.

Nearing completion at their Clackamas facility are two of their most visible products. Final touches are going on the last streetcars to fulfi ll an order for the District of Columbia. After experiencing signifi cant

The merger of Oregon Iron Works and Vigor Industrial promises big things for Portland’s heavy industrial business

See CONTINUED / Page 4

BY JOHN M. VINCENT

Vigor’s director of manufacturing operations Kale Kramer looks forward to the synergies from the merger. “We’re using the goods of both companies to be a better one.”PAMPLIN MEDIA GROUP: JOHN M. VINCENT

MERGER STRENGTHENS PORTLAND’S

MANUFACTURING SECTOR

4 BUSINESS TRIBUNE Tuesday, June 24, 2014

Business Tribune

PRESIDENTJ. Mark Garber

EDITOR AND ASSOCIATE PUB LISHERVance W. Tong

VICE PRESIDENTBrian Monihan

ADVERTISING DIRECTORChristine Moore

CIRCULATION MANAGERKim Stephens

CREATIVE SERVICES MANAGERCheryl DuVal

REPORTERJoseph Gallivan

DESIGNPete Vogel

PHOTOGRAPHERSJonathan House, Jaime Valdez

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growing pains in developing their all-new U.S. Streetcar subsidiary, they feel that their processes are mature, and they’re ex-pecting a wave of additional orders.

Nearby, two fast-response fi reboats are under construction for the city of Portland. The twin 55-foot vessels will have a top speed of 45 knots, can pump 8,000 gallons of water per minute and carry advanced com-munications equipment so that on-site com-manders can work directly from the boats. The boats are equipped with hydrants to draw water from the river and supply land-based fi re equipment if normal water mains have been compromised by a disaster. Both boats are scheduled for delivery later this year.

Out of public view is construction of the Combatant Craft Medium Mark One for the U.S. Special Operations Command. That’s a long name for a fast, agile boat that will take special operations forces into battle. The $400 million contract signed earlier this year is expected to run through 2021.

Vigor’s strengths have traditionally been in massive projects including ferry con-struction, barge building and ship repairs. Projects will get even bigger in late 2014 when the largest fl oating dry dock in the United States arrives at their Swan Island shipyard. The $40 million 960-foot dry dock will have the capacity to service the U.S. Na-vy’s largest supply ships as well as cruise

Vigor builds barges in pieces, later j oining the modules into blocks, and then into full v essels. That allows more than one team to work on the proj ect at the same time, and keeps the maj ority of the work out of the elements.PAMPLIIN MEDIA GROUP PHOTOS: JOHN M. VINCENT

Vigor Industrial’s Swan Island facility cov ers 6 0 acres at the northern tip of Swan Island. It was originally the site of the Portland Municipal airport, becoming a Kaiser shipyard during WWII.

■ From page 3

Clayton Kinder Jr. welds on a part of an 8 3, 0 0 0 - barrel tank barge for Harley Marine Serv ices. The company prov ides liv ing- wage j obs for employees in the trades. CONTINUED / Page 5

Tuesday, June 24, 2014 BUSINESS TRIBUNE 5

B y JOHN W. VINCENTFor Pamplin Media Group

“We need technicians,” says Tom Hick-man, Vice President of Oregon Iron Works. “We need fi tters, and welders, inspectors and machinists.”

It’s a common refrain amongst Oregon’s in-dustrial employers. Blue-collar tradespeople are hard to fi nd. While there are plenty of ap-plicants, very few are qualifi ed and certifi ed. If there’s a cap on the growth of heavy indus-try in our region, it’s likely going to be from a lack of a properly-trained workforce.

The jobs can provide wages suffi cient to support a family from almost day one on the job.

“If you want to work here, you can make a good living,” says Hickman. Starting pay for a welder is about $16 hour, but it can quickly rise depending on experience and certifi cations.

“This is not a glamour job, but it is very re-warding work,” Hickman says. “People go home with a sense of pride with what they’ve done and what they’ve built and it’s a fabu-lous feeling to see something come to comple-tion.” For many employees of Oregon Iron Works, they can enjoy that feeling by simply stepping onto a Clackamas-built Portland Streetcar.

“The trades build the infrastructure,” says

PCC welding instructor Mike Rasmussen. Rasmussen operates PCC’s Swan Island Training Center, which is located in Vigor In-dustrial’s Portland shipyard. Vigor is one of several Portland manufacturers to link up with a training program in an attempt to cre-ate a qualifi ed workforce.

For four days each week, two shifts of stu-dents fi ll the center learning welding, indus-trial safety, and fabrication skills. For stu-dents such as 46-year old Sherrie Winkler, the dream is to open their own business, for oth-ers a job in the adjacent shipyard is the goal.

“Students come to me never having done anything remotely like this,” says Rasmussen. “They leave with the opportunity to make $16 an hour starting pay,” adding “this is a job you can take anywhere in the world.”

Many cite the elimination of public school education in the trades as the root cause of the worker scarcity.

“I think the schools are doing a disservice to students by not offering trades education” says Rasmussen.

Oregon Iron Works has been working with groups including the Manufacturing 21 coali-tion and Portland’s ADX Center to promote the trades, and Hickman has one fi nal pitch for careers in the trades: “Earn a living, a good living, and you get to go home without a whole lot to worry about.”

“This is not a glamour j ob, but it is v ery rewarding work. People go home with a sense of pride with what they’v e done and what they’v e built and it’s a fabulous feeling to see something come to completion.”

— Mike Rasmussen, PCC Swan Island Training Center

Industrial manufacturers struggle to fi nd workers

ships and post-panamax cargo vessels.The new dry-dock will be similar to the

Port of Portland’s former dry dock #4, which was sold and towed to the Bahamas soon af-ter the Portland Ship Repair Yard was sold in 2000. In the 14 years since the sale, the ship repair industry has shifted to the point that Vigor believes that a large, Portland-based dry dock is commercially viable. More than half a dozen large dry docks in the Pa-cifi c region have gone out of service in the past decade.

Since 1945, all of the vessels produced at what is now the 60-acre Vigor Industrial Portland Facility at the tip of Swan Island have been unpowered vessels, such as the 83,000-barrel tank barges currently under

construction for Harley Marine Services. That’s set to change with the upcoming con-struction of a 102-foot tug boat for Tidewa-ter Barge Lines.

The integration of the merged companies will allow more of the work to be done in-house, leveraging the experience of each team.

“We’re getting very good as a company at transferring knowledge where it needs to go,” says Vigor’s Mannion.

A top competency of the company stems from their in-depth project planning, ac-cording to Kramer.

“We know exactly what’s going to happen each day,” he says.

In an industry known for its ups and downs, that kind of certainty — and an 18-month backlog of work — is a boon for employee morale.

Using torches to cut metal is one of the skills taught at PCC’s Swan Island Training Center. The school is located in the Vigor Industrial PortlandPAMPLIIN MEDIA GROUP: JOHN M. VINCENT

■ From page 4

The last of three streetcars ordered for a new streetcar system in Washington D.C. undergoes fi nal assembly in United Streetcar’s Clackamas facility. The company is a subsidiary of Oregon Iron Works.

6 BUSINESS TRIBUNE Tuesday, June 24, 2014

B y JOSEPH GALLIVANPamplin Media Group

ShopKeep CEO Jason Richelson is in the trenches doing what he does best: customer service.

The boss of ShopKeep, a pro-vider point-of-sales technology for retailers, is at Súpa!, a soup and sandwich place in the Pearl District. He’s making sure Súpa!’s owner-operator, Jae Larsen, is happy with the system which she bought in August 2013. Larsen paid $1,300 for the hardware: an iPad, iPad stand, cash drawer and kitchen printer. For $49 a month she gets use of the ShopKeep mobile app and customer care. Súpa! has eight employees, most part time. Larsen is opening a second loca-tion in the US Bank Corp building, so she’s busy.

“We turn iPads into cash resisters,” is Richelson’s tag line. “It’s two button clicks, swipe the card, turn it around and the custom-er signs.”

But New Yorker Richelson is really in Port-land because in February he vis-ited for the fi rst time and decided to open up ShopKeep’s west coast offi ce here. He quickly hired 14 locals as customer care special-ists and hopes to add 10 more by the end of the year. ShopKeep also added a co-CEO, Norm Mer-

ritt, and based him here. What made the company pick Portland? “Honestly, Portlandia didn’t hurt, because it

gives you an image of what Portland is,” says Richelson. It was a combination of needing a Pacifi c Time Zone base for fi elding customer service calls, and taxes, rents and salaries be-

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EDITIONTERRY BOYD’SWORLD

TechTonicNEWS ABOUT THE TECH INDUSTRY

PAMPLIN MEDIA GROUP PHOTOS: JOSEPH GALLIVAN

Soup and sandwich shop owner Jae Larsen listens as ShopKeep CEO Jason Richelson ex plains his company’s point- of- sale system. ShopKeep j ust opened its West Coast offi ce in Portland.

New York based tech startup ShopKeep picks Portland for its niceness, not its weirdness

Tap. Swipe. Ka-ching. Repeat.

Tuesday, June 24, 2014 BUSINESS TRIBUNE 7ing higher in California and Seattle. “We looked at Las Vegas too, but Zappos gets all the good people.”

He is a big fan of Zappos, the e-tailer known for its indulgent customer service, as detailed in founder Tony Hsieh’s book “Delivering Happiness.”

Richelson started ShopKeep in the pre-iPad era because he was frustrated with the choices of point-of-sales systems for small businesses. At the time he ran three wine and fi ne food stores in Brooklyn and Man-hattan which had complex inventory.

“That black box you see in every small store, everywhere, that box is running Win-dows XP. We had one. Sooner or later it gets a virus or crashes. And there was very bad customer service.”

The big POS companies, Micros and NCR, service giant chains and restaurants where you order at the beginning and pay at the end. Richelson wanted to serve small businesses where you order and pay all at once.

It was the iPad that made it all possible, however, by providing a simpler interface and an array of apps. People still need some hand holding, however. This is where the Portland staff comes in. Nice trumps weird in this case.

With ShopKeep, the staff can print order tickets to the kitchen (cooks prefer paper because the ticket moves along with the meal), build mailing lists from people who opt for e-mail receipts and get marketing suggestions based on widely gathered data.

For example, the app can inform the owner when the busiest times are, how much simi-lar businesses are charging for their bottle of Perrier/can of Monster, or show how to

optimize pairings of items. It can also track sales and inventory in real time, re-motely.

“I don’t have to be here all the time,” says Larsen with some relief.

“As an owner, there are times you want to be out of the store, expanding, open-ing another store,” says Richelson. “I know from

working in a store, your staff don’t really tell you what items are selling best unless you really stay on them,”

ShopKeep, with 120 employees, just raised $25 million in capital from Thayer Street Partners in New York. Square, the iPad POS system founded by Twitter alum Jack Dorsey, has raised $370 million and has 900 people.

Richelson is playing David to multiple Goliaths. ShopKeep lets store owners stick with their credit card processors in contrast to Square who do that job themselves. He

hopes that will be work in ShopKeep’s favor. “Portland is a small business town, you don’t

like Walmarts here,” he says approvingly. Business owners want to keep track of

their staff without standing over them. He recalls some of the headaches of running a small business.

“In the wine shop, people were drinking too much,” he says with a laugh. “We’d open bottles for tasting and they’d just drink them.” Another tip for real time till-watch-ing? “If you see three cash returns in an hour it usually means someone is stealing cash. You might want to keep an eye on them.”

ShopKeep’s new offi ce is in the famous Commonwealth Building at SW 6th Avenue and Washington.

“People in Portland really get our culture, which is open and free. We want good peo-ple, and we want good ideas from them,” says Richelson.

For example, someone in New York sug-gested the customer care team have its own Amazon account so they can just send things to customers without any red tape or delay.

“I want to make sure everyone gets off the phone happy,” he says.

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“If you see three cash returns in an hour it usually means someone is stealing cash. Y ou might want to keep an eye on them.”

— Jason Richelson , ShopKeep CEO

ShopKeep’s POS system caters to smaller businesses like many of those found in Portland.

RICHELSON

8 BUSINESS TRIBUNE Tuesday, June 24, 2014

By JIM REDDENPamplin Media Group

Portland’s economy is fi nally recovering from the Great Recession, but several chal-lenges must be overcome before it will grow as fast as the economy in Seattle — or even Washington and Clark counties.

Signs of the recovery include the resump-tion of work on the Park Avenue West Tower and the redevelopment of the Southwest Sec-ond and Taylor Building, both in downtown. Both projects have helped generate thou-sands of new construction jobs in recent months.

Challenges include a shortage of available land for large new employers and the slow-moving Portland Harbor Superfund cleanup that is delaying the redevelopment of many important industrial sites along the Willa-mette River.

That was the consensus of a panel of three commercial real estate experts who spoke at the June 18 breakfast forum held by the Port-land Business Alliance at the downtown Sen-tinel Hotel. The experts included: Scott An-drews, president of Melvin Mark Properties; Jeremy Vermilyea, a shareholder with the Schwabe, Williamson & Wyatt law fi rm; and Corey Lohman, president of the Emerick Con-struction Company.

Of the three, Anderson was the most bull-ish on Portland, something he admitted was

no surprise because he also chairs the board of the Portland Development Commission.

“The tide has turned, in my opinion, and traditional suburban companies are moving downtown, even into buildings they don’t nec-essarily like because of limited availabilities,” said Anderson.

Vermiliyea and Lohman were more enthu-siastic about the short-term possibilities in Washington and Clark counties, however, in part because they both have large tracts of land ready for development. Vermiliyea said the real estate market is currently hotter in Washington County and Southwest Washing-ton state, while Lohman chose Vancouver and South Puget Sound.

All three agreed that three projects could help boost the regional economy, however. They are the Columbia River Crossing and the development of West Hayden Island by the Port of Portland — both of which appear dead for now. The third is the Headquarters Hotel proposed by Metro next to the Oregon Convention Center, which the three agreed would create additional construction jobs and boost tourism.

“The Headquarters Hotel has always been part of the plan for the convention center,” said Anderson. Metro is currently scheduled to vote on the development and fi nance agree-ments for the project on Thursday, June 26. A group of existing local hotel owners have gone to court to stop the project.

The three also agreed that additional gov-ernment-funded infrastructure investments are necessary to improve the economy even more. The panel was split on whether Port-land will have a street fee in a year. Anderson guessed no, while Vermiliyea said probably and Lohman offered “fl ip a coin.”

Several times during the discussion, Lohm-an said the construction industry is being held back by a shortage of qualifi ed workers. Experienced baby boomers are retiring, Lohman said, and not enough younger work-ers are taking their places. He proposed al-lowing construction companies to pay a lower “training wage” for inexperienced workers until they acquire necessary job skills, but ad-mitted the idea was controversial.

Three loc al real estate ex perts talk about Portland’s future

BULLISH on PORTLAND BUSINESS

A crane is used for the construction of Park Avenue Tower building in downtown Portland.

Construction moves along at the building on the corner of SW 2nd and Taylor.PAMPLIJN MEDIA GROUP: JAIME VALDEZ

Signs of the recovery include the resumption of work on the Park Avenue West Tower and the redevelopment of the Southwest Second and Taylor Building, both in downtown.

Tuesday, June 24, 2014 BUSINESS TRIBUNE 9

B y DOUG B URKHARDTPamplin Media Group

Business offi cials from Japan visited Hillsboro on June 13, to learn about potential opportuni-ties to locate their manufactur-ing fi rms in the area.

Executives with 14 Japanese ad-vanced manufacturing fi rms were in the state for a three-day tour, in-cluding a stop for a tour of Tokai Carbon, Inc., on Northwest 235th Avenue, the group’s only Hillsboro stop.

Mark Clemons, director of Hills-boro’s Economic Development De-partment, said visits such as this one are critical to build bridges for future economic development.

“We’re trying to build relation-ships, and that takes time,” Clem-ons said. “This is their fi rst trip to the USA, and the visit has been in the works for about a year. It’s de-signed to help Japanese companies

look at direct foreign investment opportunities.”

Hillsboro Mayor Jerry Willey welcomed the Japanese offi cials to Hillsboro during a brief reception outside the Tokai Carbon facility.

“We hope you get a good under-standing of what it is like to do business in Hillsboro,” Willey told the group of businessmen through an interpreter. “Hillsboro is al-ready the home of 12 Japanese companies employing about 1,400 people. Many of these companies have been in Hillsboro more than 25 years. This is a very diverse community, and we welcome peo-ple from all around the world.”

Metals, chemicals, plastics and high tech companies were among the 14 Japanese companies send-ing representatives on last week’s tour of Oregon.

“They supply different materials to different segments of industry,” Clemons said. “The focus is to get

Offi cials build relationships; hope to attract foreign investmentHillsboro woos Japanese businesses

“We hope to see you in the near future, and ev entually welcome you to Oregon and Hillsboro as your new business address.”

— Mayor Jerry Willey

PAMPLIN MEDIA GROUP: DOUG B URKHARDT

A group of representativ es from adv anced manufacturing fi rms in Japan v isited Hillsboro Friday to learn about potential opportunities to locate their manufacturing fi rms in the area. The group’s only Hillsboro stop was to tour the Tokai Carbon, Inc., on Northwest 2 35 th Av enue.

them familiar with our area, and see the Portland area is a welcom-ing location for Japanese compa-nies and that a lot of Japanese companies are already here.”

Willey said the collective goal of the visit is to create and sustain long-term relationships with foreign companies and help them make successful investment decisions.

“We hope to see you in the near future, and eventually welcome you to Oregon and Hillsboro as your new business address,” Wil-ley told the business leaders from Japan.

The primary sponsor of the tour was the state of Oregon’s Business Development Depart-ment, which worked in conjunc-tion with the Nikkan Kogyo Shim-bun, a daily Japanese newspaper that focuses on technology and manufacturing issues.

“We are very excited to show

our friends from Japan how at-tractive and competitive our state’s business environment is for foreign direct investment,” ex-plained Sean Robbins, director of the Business Development De-partment.

In addition to Hillsboro, the group also visited Portland, Beaverton, Troutdale and Gresh-am during their three days in the state.

Clemons said there was noth-ing more valuable than showing the business leaders that other Japanese businesses that have lo-cated in Oregon are proving to be successful.

“We’re introducing them to a lot of Japanese companies al-ready here, and those companies talk about what it is like for them,” Clemons said. “Hillsboro has a future very much oriented toward economic development and jobs.”

10 BUSINESS TRIBUNE Tuesday, June 24, 2014

YOURBUSINESSEmail your business briefs to:business@portlandtribune.com

Harnish Properties joins Leverage Global Partners

Justin Harnish, Principal Broker at Harnish Properties and F. Ron Smith, President of Leverage Global

Partners, recently announced Harnish Properties as the Network’s exclusive member in Portland and Lake Oswego. Harnish described Leverage as “a unique alignment of the most presti-gious independent real estate Brokers

around the world; further establish-ing its members as key players in the international real estate arena.”

Smith stated, “We personally vet each real estate brokerage before of-fering them membership. Harnish Properties and Justin Harnish are market leaders, offering exceptional service to the communities of South-west Portland and Lake Oswego. We are thrilled to welcome them to Le-verage Global Partners.” Through this network, Harnish and the Bro-kers of Harnish Properties are of-fered introductions and provided ac-cess to their partners at member brokerages around the world, includ-ing Paris, Los Angeles, New York, London, Hong Kong, Shanghai, Van-couver, Tokyo and Bangkok.

Carmax hiring for two new Portland-area stores

CarMax, Inc. is currently hiring approximately 175 positions for the company’s two new stores opening in Clackamas and Beaverton, Ore-gon. These are the fi rst locations in the state of Oregon.

Both CarMax store locations are scheduled to open later this year, the fi rst being located at 13750 SE Johnson Road in Clackamas, with more than 110 open positions. The second store, located at 9405 SW Cascade Avenue in Beaverton, has approximately 60 open positions. Applications are now being accept-ed for the new positions on the re-tailer’s website at: www.carmax.com/portland

University of Portland offers new location for Pamplin School ofBusiness Westside Campus

The University of Portland’s Pam-plin School of Business has moved to a new location for its Westside

Campus, which begins its second year of classes this summer. Classes will be held in Bethany, off of the Sunset Highway and west of Beaver-ton. The second session is from June 23-July 31.

Students attending classes at the Westside Campus can earn a Mas-ter of Business Administration (MBA) degree, with concentrations in either Operations and Technolo-gy Management or in Finance.

The new campus features a group meeting area, Bloomberg terminals on site, and free parking. It is walk-ing distance to local restaurants and cafes, close to prominent Portland businesses and features a secure ac-cess for students.

“We are very excited about offer-ing graduate business programs in our new Westside campus site,” said Robin Anderson, dean of the Pamplin School of Business. “It of-fers the same quality, classroom ex-perience and committed faculty Uni-versity of Portland is known for, now with the convenience of being close to work and home.”

Windermere Foundation donates to the YMCA Family Resource Center

Windermere Stellar recently pre-sented a check at its Southwest Port-

land branch to the YMCA Family Re-source Center, a nonprofi t organiza-tion located in the Forrest Grove ar-ea that provides services to more than 7,000 community members.

Financial assistance is one of the many ways the YMCA Family Re-source Center supports low-income residents in the community. This can include payments for rent and utilities or basic items such as dia-pers and hygiene products. A por-tion of the $3,400 donation will sup-port these services. The donation will also be directed toward fi nan-cial literacy classes that the YMCA Family Resource Center offers to its clients.

Muscles in Motion opens second location

Muscles in Motion, a fi tness stu-dio opened in Lake Oswego by Matt and Diana Del Garbino in 2007, has opened a second location at 1300 SW 6th Ave. in downtown Portland. Clients will be able to use either lo-cation.

The Portland location will be open 6 a.m. to 6 p.m. Monday through Fri-day. Matt Del Garbino will be at the new location, along with trainers Mark Lane and Alex O’Farrill, who will work at both locations.

The Lake Oswego fi tness studio, lo-cated at 17437 SW Boones Ferry

Road, Suite 300, is open 6 a.m. to 7 p.m. Monday through Thursday, 6 a.m. to 6 p.m. Friday and 7 a.m. to 1 p.m. Saturday. Diana Del Garbino will be at this location, along with train-ers Greg Burnett and Patrick Long.

“We always wanted a second loca-tion,” Diana Del Garbino said. “We’ve grown by leaps and bounds in the last year and a half.”

Ball Janik named industry leader

Janik LLP has been recognized as an industry leader in Oregon by Chambers USA 2014. London-based Chambers & Partners, publisher of Chambers USA 2014, is a directory of select U.S. lawyers and law fi rms. Ball Janik LLP was recognized in the areas of general commercial liti-gation and real estate, and four indi-vidual Ball Janik partners were rec-ognized for their respective practic-es: Laura Craska Cooper, real estate; Stephen Janik, real estate and zon-ing/land use; James McDermott, liti-gation: general commercial; and Bradley Miller, real estate.

Chambers USA once again recog-nized co-founder Stephen Janik as receiving a “star ranking,” which is designated for lawyers with “excep-tional recommendations in their fi eld.”

KeyBank names new Market President

Dave Lofl and has been named Market President for KeyBank in Oregon.

He succeeds and reports to Brian Rice, who is becoming Regional President for Key’s newly formed Pacifi c Region comprising Oregon, Alaska and Washington. Rice has been acting in a regional capacity, as well as leading the Oregon mar-ket, for the past year.

Kevin Rask will support Rice in a newly-created re-gional leadership role, managing business leaders in Oregon, Alaska and Washington. The 10-year Key veteran currently leads the business banking team in Oregon.

The two new po-sitions, effective im-mediately, will en-able Key to expand the leadership roles of two talented Ore-gon executives while enabling Rice to focus on regional business development and collabo-ration with four Market Presidents. Creation of a single Pacifi c Region and tapping the two new leaders “supports Key’s move to simplify our interactions with clients, em-power our teams, reduce complexi-ty, and affi rm our commitment to lo-cal communities,” said Rice.

Entek Corporation wins marketing excellence award

The NW Ductless Heat Pump Project, an initiative of the North-west Energy Effi ciency Alliance, honored Entek Corporation with the Marketing Excellence award.

This award recognizes installers who demonstrate outstanding per-formance in customer education ef-forts to raise awareness of the bene-fi ts of ductless heating and cooling systems. Entek provides services to customers of Clark Public Utilities and Cowlitz PUD in Washington state; both utilities help support the NW Ductless Heat Pump Project.

“It is our pleasure to honor Entek for their impressive efforts in help-ing customers understand the many advantages of ductless systems,” said DuWayne Dunham, energy

RICE

LOFLAND

CONTRIBUTED PHOTO

Pictured from left are Muscles in Motion strength coaches and professional personal trainers Greg Burnett, Alex OFarrill, Patrick Long, Mark Lane and owners Diana Del Garbino and Matt Del Garbino.

HARNISH

Tuesday, June 24, 2014 BUSINESS TRIBUNE 11

YOURBUSINESSEmail your business briefs to:business@portlandtribune.com

counselor for Clark Public Utilities. “They are providing local home-owners with excellent service, in-creased comfort and decreased heating bills.”

Collaborativ e care clinic opens in Happy Valley

Sunnyside Collaborative Care has recently opened in the Happy Valley Town Center, near city hall.

Mayor Lori DeRemer opened the clinic with an inaugural ribbon cut-ting. Sunnyside Collaborative Care is an initiative by Dr. Satya Am-brose, who also co-founded the prestigious Oregon College of Ori-ental Medicine in 1983. Recently, Dr. Ambrose was listed as one of the top doctors in the Portland-met-ro area in the January 2014 Port-land Monthly magazine.

The practitioners at Sunnyside Collaborative Care provide natu-ropathy, acupuncture, chiropractic, massage, IV therapy, manipulation, and counseling in addition to con-ventional medicine. Uniting the most up-to-date evidence-based practices with clinical experience, a wide variety of therapeutic modali-ties are brought together to utilize the strengths of each in a collabora-tive effort. Conventional medicine’s superior crisis treatments are com-bined with natural medicine’s excel-lence at restoring health and pre-venting illness.

Rej uv enation launches partnership with Portland Flea to host Sunday Emporium

Rejuvenation, a general store for home improvement projects, has partnered with Portland Flea to host Sunday Emporium starting June 29 from 11 a.m. to 5 p.m.

Held at Rejuvenation’s 1100 SE Grand store, Sunday Emporium is a market for local handcrafted wares and vintage fi nds. It will showcase the best of Portland’s classically-in-spired vendors, craftsmen and de-signers for contemporary homes, including Revive Designs, The Good Mod and Caravan Pacifi c.

Sunday Emporium will take place on the last Sunday of each month, and exemplifi es the development of SE Portland’s design district.

Three Oaks Capital Management opens in Lake Oswego

Grant Bledsoe, president of

Three Oaks Capital Management, recently announced the opening of a new offi ce in Lake Oswego.

Three Oaks offers fi nancial plan-ning and investment management services to individ-uals, families, and small businesses. We believe in in-tegrity, transparen-cy, objectivity, and vigorously pursu-ing our clients’ in-vestment objec-tives

“After business school, I took a job at Charles Schwab on their institu-tional securities lending desk,” said Bledsoe. “I worked in securities lending for nearly seven years, which was a fantastic way to learn the business and “cut my teeth”.”

Bledsoe went on to say that help-ing people on an every day basis gives him a great deal of pride and he feels content when his clients are confi dent in their fi nancial plans and investment strategies.

Sarita Dua named 2 0 1 4 B roker of the Y ear

The Portland Metropolitan Asso-ciation of Realtors® (PMAR) Mas-ters Circle named Sarita Dua, Keller Williams Realty Profession-als, their 2014 Broker of the Year at the May 29th membership event.

Her commitment to the real es-tate industry is demonstrated

through her extensive involvement in the following local Realtor® as-sociation positions: 2012 Local Di-rector, 2011 Million Dollar Club (now known as “Masters Circle”) President Elect, 2010 Million Dollar Club (now known as “Masters Cir-cle”) VP, and 2008 Million Dollar Club (now known as “Masters Cir-cle”) Director at Large.

Dua has been a member of the Masters Circle for nine years. Sarita took an active role on the Leader-ship Team from 2008-2012, including Masters Circle President in 2012.

Kadel Auto B ody purchases Alpine Auto B ody

Don Braden, president and CEO of Kadel’s Auto Body, a locally owned collision repair business, has acquired Alpine Auto Body and its three collision repair shops in Vancouver. The shops offi cially became members of Kadel’s family of collision repair centers on May.

“During the past 38 years, Alpine has grown into Clark Coun-ty’s largest collision repair compa-ny as a result of our staff’s unwav-ering commitment to delivering quality repair and the loyalty of our customers,” Alpine founder Rod Cook said. “It has been an honor to serve our customers and a privilege to work with the best collision repair professionals in the industry.” Cook and his wife, Jane, plan to remain in the community.

“We are very excited to increase from one to four shops in Vancou-ver so that we can better serve our customers,” Braden said. “The Al-pine Body Shops have operated un-der a lean process model bringing added value to our organization.”

Health and rehab center earns national award

West Hills Health & Rehabilita-tion Center has been recognized as a 2014 recipient of the Bronze - Com-mitment to Quality National Quality Award for its outstanding perfor-mance in the health care profession.

The award, presented by the American Health Care Association and National Center for Assisted Living (AHCA/NCAL), highlights facilities across the nation that have demonstrated their intention to pursue a rigorous quality im-provement system.

“I applaud West Hills Health & Rehabilitation Center for its com-mitment to delivering quality care,” said Mark Parkinson, President and CEO of AHCA/NCAL. “This award represents the dedication that each Bronze recipient has given to im-prove quality in the long term and post-acute care profession.”

Implemented by AHCA/NCAL in 1996, the National Quality Award Program is centered on the core values and criteria of the Baldrige Performance Excellence Program. The program assists providers of long term and post-acute care ser-

vices in achieving their perfor-mance excellence goals.

Hydrofarm opens new facility in Portland

Hydrofarm, the oldest leading manufacturer and distributor of in-door gardening equipment in the U.S., is opening its seventh facility, to be located in Portland.

The wholesale-only distribution center is located in North East Port-land and features 75,000 square feet of inventory space. The site will of-fer Hydrofarm’s customers, retail-ers in Oregon, Washington, Idaho, Montana and Alaska accelerated shipping.

“We’re excited about this new facility and what it’s going to offer our customers in the Northwest as we grow with them. Shipping within the area will of course be expedited, and we want to encour-age our retailers to come by to pick up orders or to just say hello,” said Hydrofarm CEO Peter War-denburg.

The Portland operation is headed up by Northwest Sales Manager Aaron Hauck, formerly a senior Territory Manager for Hydrofarm. Hauck commented, “Portland’s a great city, and I know living and working here is going to be fantas-tic. I’m really happy to be able to work more closely with the awe-some retailers in the Northwest, and to take Hydrofarm to the next level in the market.”

B LEDSOE

CONTRIB UTED PHOTO

Hydrofarm was founded 37 years ago in California’s Marin County. The company delv iers high- q uality, innov ativ e indoor gardening supplies and recently opened a new facility in Portland.

12 BUSINESS TRIBUNE Tuesday, June 24, 2014

By JOSEPH GALLIVANPamplin Media Group

Who would be a small business owner? In post-Great Recession America, quite a few people, actually.

F ilmmakers Trisha Dalton and John Sears took a 7 3 -day road trip, coast to coast, look-ing in on 186 businesses to see what makes them tick in 20 14 .

As they studied the point where the rubber hits the road in the U .S. economy and docu-mented their experiences at iamsmallbusinessproud.com, Dalton and Sears clearly got the warm and fuz z ies.

Capital One paid for the trip to promote the Spark Business credit card. They gave the fi lmmakers one of the cards and the in-structions to only patronize small business-es along the way. That meant lots of B’n’Bs and indie coffee shops, but no Motel 8s or Starbucks.

“So many of the small business owners we’ve met are heroes of their community,” said Dalton over a quick soda at the Thirsty Lion ( give them a pass, they didn’t know about Concept Entertainment) downtown. “They really care a lot about their custom-ers, neighbors, and employees, and treat them all as friends. Small businesses are the crux of their communities and of the economy.”

Dalton, who grew up in Vancouver B.C. be-fore moving to N ew Y ork City, is well-trav-elled. On this trip they winged it, crowd-

sourcing destinations on the fl y. Portlanders pointed them to Pok Pok, ergonomic chair store Ergo Depot, and SaySay, a women’s boutique.

Small business owners here told them there is a boom going on in Portland.

“The Ergo Depot owner said that you’d think his chairs would be more suited to the left coast, but he sells all over the coun-try, online, so he can be where he wants,” said Sears. “And he chose Portland.

“N o one has moved for a business, they’ve all moved for a lifestyle choice,” added Dalton.

They were looking for a wide variety of businesses. In Austin, Texas, there was a K ickstarter light dimmer app. In the center of Chata-nooga, Tennessee, a climbing gym with a wall that is like a public sculpture.

As a small business themselves, Dalton, Sears and their assistant Dayna Schutz, put plenty of sweat equity into the trip. Sears shot hours of video on a $ 15 ,0 0 0 Sony F 5 and took 20 0 still photos a day. They rough edit-ed and posted to social media ( # SmallBiz-Proud) as they drove. Days usually ended by schlepping all their gear out of the suburban and into their rooms, including a large, desktop Macintosh, and writing and editing into the night.

The takeaway line sounds like a F ord Su-

Documentary fi lmmakers witness America’s economy bouncing back,

one swipe at a time

IT’S THE ECONOMY’S

#Arewethereyet? MOMENT

KAHL

COURTESY OF DAYNA SHULTZ

John Sears and Trisha Dalton toured the United States interviewing small business owners.

Tuesday, June 24, 2014 BUSINESS TRIBUNE 13

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Small business surveyFolks at ShopKeep did a survey of small businesses to fi nd out what makes them tick. From the 1,100 respondents, here are some of the fi ndings: ■ Overwhelmingly, the factor that compels respondents to hire is unmet demand for what they sell. Not tax rates, not whatever the mini-mum wage might be, and certainly not the mere existence of job-seekers. Small business-es will not hire unless they need more people to fulfi ll excess demand for their products or services.■ Virtually all respondents say local govern-ments can do something to support small busi-nesses. This datapiont supports the notion that small-business owners think government can, in fact, help them.■ A majority of small businesses have either temporarily or permanently written off banks as a source of capital. They’re using other sources to get off the ground. ■ Hardly any small business owners care about Bitcoin. This conclusion runs counter to the massive amount of press coverage the digi-tal currency has enjoyed. ■ Small and Medium Size Buinesses don’t hire like big companies do. SMBs are looking to hire an attitude and a service-fi rst mentality, which can’t be taught, and they will train on skills that can be. Conversely, big companies look to references and professional experience.Courtesy ShopKeep.com. See story on Page 6.

PAMPLIN MEDIA GROUP: JOSEPH GALLIVAN

Ergo Depot owner David Kahl and Becky Wilborn under the watchful camera lens of John Sears.

perbowl commercial. “We saw a lot of people who survived nat-

ural disasters, such as the Jersey Shore community that was hit by Hurricane Sandy and then a boardwalk fi re a year later,” she says.

Another man opened a dry cleaning busi-ness in the recession, which suffered millions of dollars of damage in a fi re last year.

“He had 100 employees and no option but to keep going,” said Dalton. “There’s that stick-to-it-ness we keep seeing. When you have employees working for you it’s a lot of responsibilities. You can go without a pay-check, but others can’t.”

Some businesses look like museum piec-es, but they still run like clockwork. Con-nie’s Shoe Repair in Richmond Virginia, a third generation business, is run by a man in his 70s.

“I don’t think they had a website and no so-cial at all, but everyone in the community loves them,” said Sears. The old man once phoned a customer in New York City who was so touched, she now ships him all her shoes to mend. They talk on the phone a lot.”

Dalton says the analog world still asserts itself, despite the apparent ease of going digital.

“I go out of my way to go to place that knows my name, and when I want an accoun-tant or a lawyer, they’re all small businesses, I want someone I can meet face to face, I can trust. That’s still very much alive.”

1 4 BUSINESS TRIBUNE Tuesday, June 24, 2014

B y SHANNON O. WELLSPamplin Media Group

As smartphones, laptop com-puters and digital tablets become increasingly common gear for younger audiences, parents, teachers and child-rearing ex-perts vigorously debate the value and drawbacks of frequent video game playing.

What often gets lost in the dis-cussion is that not all games are created equal.

As the owners of Beaverton’s new Friendly Local Game Store like to point out, board games provide ar-guably more mental stimulation than their electronic counterparts, and a healthy bonus of positive so-cialization to boot.

“Someone who is big into role-playing games, it helps build their social interaction and interactive skills in general,” says Ashley Karr, 29, chief operating offi cer for the business. “For children, they create a big boost in reading and math skills, and lead to greater problem-solving skills than kids who play video games instead. When they face problems (during a game), they have to come up with some-thing creative to solve it. It opens their imagination.”

Karr and her husband, Geoff, along with the couple’s friend Geoff Pement, opened the Friend-ly Local Game Store at 8364 S.W. Nimbus Ave., in early May across Hall Boulevard from Starbucks and Subway.

With a full line of table-top games both classic and cutting edge avail-able at retail prices — cards run $3 to $10, with board games ranging from $25 to $100 and more — the store caters to the full range of gamers, including table top war gamers, trading card players and old-school, role-player enthusiasts.

The store carries trading card fa-vorites such as Magic: the Gather-ing boosters and singles, Pokemon, Yu-Gi-Oh and Cardfi ght Vanguard, European favorites like Settlers of Catan and Carcassone as well as games such as Smallworld, Ticket to Ride, Battlestar Galactica and Star Wars X-wing minis.

In addition to sales and instruc-tion, the family-owned business serves as a gathering place for gamers, with three rooms with customized tables available for group games and theme-oriented event at lunchtime and again in the evenings.

To help create an environment that’s more than just a place to walk in, buy something and walk out, the owners have applied for a licenses to serve casual food such as salads and sandwiches as well as beer and wine.

“Our number one product is community,” Geoff Karr says in a statement on the store’s web page. “We want people that buy from us to be people that stay and hang out with us, so we are really open to hearing what our customers want to see at the store so that everyone

that plays here will feel as invested as we are.”

While some gaming events re-quire a starting fee, use of the gam-ing rooms is generally free for cus-tomers and their guests. The ar-rangement is similar to that of the nearby Interactive Museum of Gaming and Puzzlery, a nonprofi t game-appreciation center that opened in May 2013 at 8231 S.W. Cirrus Drive.

“There’s defi nitely a natural tie-in,” Pement says of the museum and gaming center. “We’d like to build a community here (around gaming).”

Pement, a Beaverton resident since 1998 and longtime friend of the Karrs, envisioned a Westside gaming store and gathering place that encouraged people to social-ize and make an evening out of gaming.

“As opposed to storefronts that throw up tables, we wanted more of a hangout spot,” he says.

Ashley, who grew up in Beaver-ton and Aloha, says the spot, locat-ed just off Highway 217 and the busy Hall Boulevard thoroughfare, suits their mission just fi ne.

“It’s an ideal location for us, for convenience, and its in our personal community,” she says, noting only a couple game stores west of Port-land. “There is a dearth in Beaver-ton of board game stores.”

The three partners wanted to go beyond a retail store with a couple of folding card tables.

“We looked around at game stores,” Pement says. “They’re all kind of the same place, where you go in and leave, and every Friday night they set up tables,” he says. “I wanted a place where people could again come out, so we could build a community, not just a cus-tomer base.”

Deciding to get into something a

little closer to his heart, Pement, who grew up in Kansas City, Mo., sold his share of a real estate and construction company back to his partners to reinvest in the Friend-ly store.

“This is way more fun,” he says. “Real estate focuses on property management. That’s too up and down for me. My family owned a True Value (hardware) store in Kansas City. I knew retail and I loved games, so that’s where I’m di-recting my energy.”

The Friendly store’s business partners have complex familial ties.

Ashley Karr met Geoff Pement, 38, when he married her sister 12 years ago. Geoff Karr, meanwhile, moved to Beaverton from Alabama about fi ve years ago and married Ashley.

“We wanted this to be family

friendly,” Ashley says. “Geoffrey and I have three girls, so we made a kids’ corner. We want parents to come in and take a look at stuff and let kids play with the stuff they’re allowed to touch.”

While the partners have gotten by so far without hiring outside em-ployees, they may have to reconsid-er based on some of the response the store’s received since it opened.

“Yesterday was the last day of school at Southridge High School,” Pement says. “That was our busi-est day so far. Twenty-three stu-dents descended on his us all at once. They stuck around and played Magic.

“We’ve got a little bit of a fan club. There’s this group of guys ex-cited about it and are spreading the word. They enjoy getting in on the ground fl oor.”

Friendly Local Game Store sells games, provides place to play, interact

Creating friendly business is all fun and games

Geoffrey Penent, co- owner of

Friendly Local Game Store, sits

at a custom-made game table with a

Descent board game. B esides selling popular

game board games, the store

features game rooms for

customers.PAMPLIN MEDIA

GROUP: JAIME VALDEZ

Friendly Local Game StoreA new retail board game outlet, pro-viding a wide range of titles, gaming rooms and regularly scheduled events and tournaments■ Where: 8364 S.W. Nimbus Ave., Building 1A just off Southwest Hall Boulevard, north of the complex with Subway and Starbucks■ Owners: Beaverton residents Geoffrey and Ashley Karr, and Geoffrey Pement■ Hours: Monday through Saturday, 11 a.m.-9 p.m.■ Website: thefriendlylocalgame store.com/beaverton/

“When ( kids) face problems, they hav e to come up with something creativ e to solv e it. It opens their imagination.”

— Ashley Karr, chief operating offi cer of Friendly Local Game Store

Tuesday, June 24, 2014 BUSINESS TRIBUNE 15

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16 BUSINESS TRIBUNE Tuesday, June 24, 2014

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