FEBRUARY 19, 2016 | VOLUME 16 | ISSUE 07

MERCY EXPERIENCE SESSIONS NOW UNDERWAY!

Mercy Experience sessions are in full swing! These sessions are designed to be a fun and engaging opportunity for all Mercy colleagues to learn more about creating a Remarkable Mercy Experience for everyone!

“This session takes us all to the next level and is a motivation to step it up,” said Dr. Valerie Stratt on, refl ecting the feelings of many of the att endees.

More than 2,000 Mercy colleagues have already participated in a Mercy Experience session, and it’s not over yet! By the fi rst week of March, more than 6,000 Mercy colleagues will have taken part in a session!

Ann Mabota, a receptionist with Mercy Ear, Nose and Throat Clinic, said the session was “very informative and helpful.” She hopes people will buy in and “take it to heart.”

Over the past four months, members of the Culture Design Committ ee have diligently worked to develop the program

Mercy staff show their spirit as they receive a Mercy Experience T-shirt at a recent session. To date, more than one-third of Mercy staff members have att ended a session. Mercy staff show their spirit as they receive a Mercy Experience T-shirt at a recent session.

introducing Mercy’s new culture initiatives to take our customer service to the next level.

“We are all Mercy, and we are what makes Mercy thrive,” said Cory Ohorilko, research team leader at Iowa Heart Center and member of the Culture Design Committ ee. “I am

honored to have been part of building this framework that will drive our culture.”

The tools learned in these sessions will help all of us to create a Remarkable Mercy Experience for everyone!

“We are all Mercy, and we are what makes Mercy thrive”

The Bulletin is published weekly for staff and friends of Mercy Medical Center, 1111 6th Ave., Des Moines, Iowa 50314-2611

If you are interested in submitt ing information to be printed in the Bulletin, send it to PR and Marketing or call 515-247-3050.

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WHAT’S UP?ANNOUNCEMENTS AND NEWS BRIEFS

Britt any Sanger, PA-C

STAFF RECRUITMENT EVENT MONDAY, FEB. 29

Mercy’s Human Resources department is hosting a special recruitment event on Monday, Feb. 29, from 4-7 p.m. in the East Tower Auditorium at Mercy central campus. This event will focus specifi cally on hiring nurses, surgical technicians and patient care technicians.

Tell your friends and family about this opportunity and encourage them to apply and work for Mercy to help us live up to our vision to provide a Remarkable Mercy Experience to everyone we are privileged to serve.

The evening event features:

• On-site interviews for all areas;

• Free child care and free valet parking;

• On-the-spot job offers and pre-employment screenings;

• Hiring managers available; and

• New unique pay programs and scheduling options.

A $50 Visa gift card will be given to the fi rst 25 applicants who provide a resume at the event. Applicants who are unable to attend the event are encouraged to call an HR recruiter at 247-3100, or visit our website at www.mercydesmoines.org/careers.

Physician assistant joins Mercy East Family Practice and Urgent Care

Britt any Sanger, PA-C, recently joined Mercy East Family Practice and Urgent Care, as a physician assistant. Sanger earned her master of sciences degree in physician assistant studies at Des Moines University in 2014. Prior to joining the clinic, Sanger worked as a physician assistant in family medicine at Central Iowa Healthcare in Marshalltown, and as physician assistant in emergency medicine at Skiff Medical Center in Newton.

Mercy East Family Practice and Urgent Care is located at 5900 E. University Ave., Ste. 100. To schedule an appointment, call (515) 643-2400.

Starting this spring, we’re putting Mike to work!

Starting this spring, Mike Wegner, chief operating offi cer, wants you to put him to work in your department or nursing unit! Mike is making himself available one day each month for three hours to job shadow in an area at Mercy – any location, any shift. And, to show his appreciation, he’ll even buy pizza to end the shift!

Talk to your manager if you are interested in showing Mike what you and your fellow staff members do each day. Share your challenges. Celebrate your accomplishments!

Have your manager contact Linda Hagerty by email at lhagerty@mercydesmoines.org if your team is interested in putt ing Mike to work!

Mercy colleagues Live Up!

We spent the day at Mercy East and Mercy Medical Center and couldn’t have had a bett er experience! Start to fi nish! Every single person, procedure and interaction was handled professionally, thoroughly and compassionately! Needing medical att ention is never something a person enjoys, but the staff , nurses and physicians made it all as pleasant as one could hope! Dr. Libby Naeve and the ED doctor who tended to my daughter were top notch!

– Deanna

On Saturday, Jan. 30, a medical emergency was called for the Wellness Center pool. A woman suff ered a seizure while swimming and was in signifi cant distress. Dr. Cameron Allen, internal medicine resident, was in the pool with his family enjoying a day off when this incident occurred. Dr. Allen responded and was able to keep the woman’s head above water, thus protecting her airway. Public safety offi cers Wade, Barb and Austin also responded and pulled the woman from the pool. The code team stabilized her and she was subsequently taken to the Emergency Department for evaluation. I wanted to share this with you, not because it is unusual or extraordinary, but because it is typical of Mercy employees to jump in whenever and wherever needed. We are fortunate to have such exceptional people and I wanted to recognize them. Thanks.

– Jill, house supervisor