MENTAL HEALTH EMR SOFTWARE - · PDF fileNOVEMER 2017 4 INTRODUCTION This FrontRunners analysis...

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MENTAL HEALTH EMR SOFTWARENovember 2017

CONTENTS46

Introduction

Defining Mental Health EMR Software

The Quadrant

Mental Health EMR FrontRunners Index

Runners Up

Methodology Basics

89

3336

FRONTRUNNERS10 AdvancedMD

11 Intergy

12 NextGenAmbulatoryEHR

13 EpicCareEMR

14 KareoClinical

15 PracticeFusion

16 IntelligentMedicalSoftware

17 NueMD

18 Compulink

19 MediTouchEHR

20 drchrono

21 AntWorksHealthcare

22 PrognoCIS

23 DrCloudEMR

24 SevocityEHR

25 RxNTSuite

26 CureMDBehavioralHealthEHR

27 BlueEHS

28 ReLiMed

29 Epitomax

30 MEDITECHEHR

31 ValantBehavioralHealthEHR

32 eCR

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INTRODUCTION

This FrontRunners analysis is a data-driven assessment identifying products in the Mental

Health EMR software market that offer the best capability and value for small businesses. For a given market, products are evaluated and given a score for the capability (x-axis) and value (y-axis) they bring to users. FrontRunners then plots the top 25-30 products in a quadrant format.

In the Mental Health EMR FrontRunners infographic, the Capability axis starts at 3.00 and ends at 4.30, while the Value axis starts at 3.20 and ends at 4.40. To be considered for the Mental Health EMR FrontRunners, a product needed a minimum of 10 user reviews, a minimum capability user rating score of 2.0 and a minimum value user rating score of 2.0. In most cases, we evaluate hundreds of products and feature 20-25 as FrontRunners; all products that qualify as FrontRunners are top performing products in their market.

https://www.softwareadvice.com/medical/mental-health-emr-billing-software-comparison/#top-products







I N T R O D U C T I O N

5N O V E M B E R 2 0 1 7

Each product falls within a designated quadrant based on their axis scores. Dependent on the specific needs of the software buyer, a product placed in any quadrant category could be a good fit.

QUADRANT CATEGORIES:

» UpperRight=Leaders:Leaders are all-around strong products. They offer the highest value and capability in that market.

» UpperLeft=Masters: Masters may have fewer capabilities, but end users value those capabilities highly. Depending on the functionality needed, a product positioned in the Masters quadrant might be a better option to consider than products positioned in other quadrants.

» LowerRight=Pacesetters: Pacesetters may offer a strong set of capabilities, but are not rated as high on value. For example, a Pacesetter might have a breadth of functionality at a higher price point.

» LowerLeft=Contenders: Contenders are strong-performing products that have not yet achieved the value and capability of the products in the other quadrants. For example, products in this quadrant may be more suited for companies that need more specialized functionality that comes at a price.

6N O V E M B E R 2 0 1 7

MentalHealthElectronicMedicalRecords(EMR) software automates the clinical

operations of mental and behavioral health providers, allowing them to create, store and update digital patient notes, demographics, histories, medications, assessments and more. Software Advice’s FrontRunners quadrant is focused on the North American Mental Health EMR software market. We identify the following set of core capabilities for the Mental Health EMR software category. The software must cater specifically to mental/behavioral health practices and offer charting/patientrecords/notes,orderentry,decisionsupport,automatedcodingassistance and ONC-ATCBcertification, as well as at least one of the following: clinicalinteroperability,patientportal and/ore-prescribing.

In addition, we identify several related features that organizations purchasing Mental Health EMR software may also need or wish to consider: patient scheduling, medical billing, claims scrubbing, claims management, handwriting recognition,

DEFINING MENTAL HEALTH EMR SOFTWARE

DEFINING MENTAL HEALTH EMR SOFTWARE

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patient eligibility checks, statements and collections, voice recognition, global assessment of functioning (GAF) chart integration and group scheduling/notes.

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THE QUADRANT

All products that qualify as FrontRunners are top performing

products in their market.

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MENTAL HEALTH EMR FRONTRUNNERS INDEX

10 AdvancedMD

11 Intergy

12 NextGenAmbulatoryEHR

13 EpicCareEMR

14 KareoClinical

15 PracticeFusion

16 IntelligentMedicalSoftware

17 NueMD

18 Compulink

19 MediTouchEHR

20 drchrono

21 AntWorksHealthcare

22 PrognoCIS

23 DrCloudEMR

24 SevocityEHR

25 RxNTSuite

26 CureMDBehavioralHealthEHR

27 BlueEHS

28 ReLiMed

29 Epitomax

30 MEDITECHEHR

31 ValantBehavioralHealthEHR

32 eCR

10

The scores below are based on numeric value between 1 and 5.

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

N O V E M B E R 2 0 1 7

FRONTRUNNERS SCORECARDADVANCEDMD

QUADRANT PLACEMENT: LEADERS

4.02 4.17

3.84 3.81

4.50 4.52

4.10 4.60

4.90 4.70

3.90 4.00

4.60 4.60

4.50

3.00

3.50

11


CAPABILITY VALUE







Employee Base

Customer Growth

Employee Growth

N O V E M B E R 2 0 1 7

FRONTRUNNERS SCORECARDINTERGY


4.23 3.87

4.63 4.59

3.85 3.15

3.00 3.60

4.70 3.10

3.83 1.20

3.60 3.70

4.70

2.40

4.60

12


CAPABILITY VALUE







Employee Base

Customer Growth

Employee Growth

N O V E M B E R 2 0 1 7

FRONTRUNNERS SCORECARDNEXTGEN AMBULATORY EHR


3.90 4.19

3.65 3.65

4.35 4.73

4.10 4.90

4.60 4.10

3.95 4.90

4.90 4.80

4.80

1.70

4.40

13


CAPABILITY VALUE







Employee Base

Customer Growth

Employee Growth

N O V E M B E R 2 0 1 7

FRONTRUNNERS SCORECARDEPICCARE EMR


3.75 4.23

3.97 4.13

3.00 4.33

1.00 4.70

5.00 3.00

4.05 3.80

4.70 4.90

5.00

2.40

4.10

14


CAPABILITY VALUE







Employee Base

Customer Growth

Employee Growth

N O V E M B E R 2 0 1 7

FRONTRUNNERS SCORECARDKAREO CLINICAL


3.83 4.09

3.81 3.74

3.75 4.43

3.00 4.50

4.50 4.90

3.95 3.90

4.50 4.40

4.60

3.50

3.20

15


CAPABILITY VALUE







Employee Base

Customer Growth

Employee Growth

N O V E M B E R 2 0 1 7

FRONTRUNNERS SCORECARDPRACTICE FUSION

QUADRANT PLACEMENT: MASTERS

3.51 4.36

3.80 3.98

2.40 4.73

2.00 4.80

2.80 4.40

4.03 5.00

4.80 4.70

4.00

3.00

4.30

16


CAPABILITY VALUE







Employee Base

Customer Growth

Employee Growth

N O V E M B E R 2 0 1 7

FRONTRUNNERS SCORECARD

INTELLIGENT MEDICAL SOFTWARE

QUADRANT PLACEMENT: PACESETTERS

3.99 3.75

4.43 4.38

4.25 3.12

4.10 3.00

4.40 2.30

2.85 4.40

3.00 3.00

4.30

2.10

2.00

17


CAPABILITY VALUE







Employee Base

Customer Growth

Employee Growth

N O V E M B E R 2 0 1 7

FRONTRUNNERS SCORECARDNUEMD


3.51 4.12

4.37 4.40

3.10 3.83

4.10 3.70

2.10 4.80

2.20 3.20

3.70 3.80

2.10

2.00

1.00

18


CAPABILITY VALUE







Employee Base

Customer Growth

Employee Growth

N O V E M B E R 2 0 1 7

FRONTRUNNERS SCORECARDCOMPULINK


3.71 3.80

3.94 3.86

4.40 3.73

4.10 3.80

4.70 4.00

2.58 3.60

3.80 3.60

2.80

2.70

1.00

19


CAPABILITY VALUE







Employee Base

Customer Growth

Employee Growth

N O V E M B E R 2 0 1 7

FRONTRUNNERS SCORECARDMEDITOUCH EHR


3.36 4.11

4.09 4.08

1.65 4.15

2.30 3.90

1.00 5.00

3.63 4.30

3.90 3.90

3.00

3.70

3.90

20


CAPABILITY VALUE







Employee Base

Customer Growth

Employee Growth

N O V E M B E R 2 0 1 7

FRONTRUNNERS SCORECARDDRCHRONO


3.97 3.43

4.12 4.17

3.80 2.68

4.10 2.80

3.50 4.50

3.83 1.20

2.80 2.40

3.50

4.50

4.50

21


CAPABILITY VALUE







Employee Base

Customer Growth

Employee Growth

N O V E M B E R 2 0 1 7

FRONTRUNNERS SCORECARDANTWORKS HEALTHCARE


3.73 3.59

4.70 4.77

2.00 2.42

3.00 2.20

1.00 4.30

3.50 1.20

2.20 2.30

2.50

4.60

4.70

22


CAPABILITY VALUE







Employee Base

Customer Growth

Employee Growth

N O V E M B E R 2 0 1 7

FRONTRUNNERS SCORECARDPROGNOCIS


3.72 3.56

4.05 4.05

3.90 3.07

4.10 3.10

3.70 4.60

2.88 1.20

3.10 3.20

3.90

2.10

2.40

23


CAPABILITY VALUE







Employee Base

Customer Growth

Employee Growth

N O V E M B E R 2 0 1 7

FRONTRUNNERS SCORECARDDR CLOUD EMR


3.68 3.54

4.48 4.44

2.50 2.65

2.00 2.90

3.00 1.00

3.25 3.70

2.90 2.70

3.10

4.70

2.30

24


CAPABILITY VALUE







Employee Base

Customer Growth

Employee Growth

N O V E M B E R 2 0 1 7

FRONTRUNNERS SCORECARDSEVOCITY EHR


3.28 3.92

4.34 4.32

2.40 3.53

1.50 3.20

3.30 3.70

2.05 4.50

3.20 3.30

1.70

1.20

2.10

25


CAPABILITY VALUE







Employee Base

Customer Growth

Employee Growth

N O V E M B E R 2 0 1 7

FRONTRUNNERS SCORECARDRXNT SUITE

QUADRANT PLACEMENT: CONTENDERS

3.65 3.56

4.48 4.46

2.75 2.67

3.00 2.70

2.50 3.60

2.88 1.20

2.70 2.90

2.70

1.20

4.90

26


CAPABILITY VALUE







Employee Base

Customer Growth

Employee Growth

N O V E M B E R 2 0 1 7


CUREMD BEHAVIORAL HEALTH EHR


3.52 3.61

3.73 3.64

2.75 3.58

3.00 3.50

2.50 2.80

3.88 4.70

3.50 3.50

4.40

3.90

3.70

27


CAPABILITY VALUE







Employee Base

Customer Growth

Employee Growth

N O V E M B E R 2 0 1 7

FRONTRUNNERS SCORECARDBLUEEHS


3.47 3.54

4.74 4.62

1.25 2.47

1.50 3.30

1.00 1.00

3.13 1.00

3.30 3.10

3.70

4.00

1.50

28


CAPABILITY VALUE







Employee Base

Customer Growth

Employee Growth

N O V E M B E R 2 0 1 7

FRONTRUNNERS SCORECARDRELIMED


3.58 3.24

4.81 4.76

2.55 1.73

1.50 1.30

3.60 2.20

2.15 3.00

1.30 1.30

1.90

2.30

3.10

29


CAPABILITY VALUE







Employee Base

Customer Growth

Employee Growth

N O V E M B E R 2 0 1 7

FRONTRUNNERS SCORECARDEPITOMAX


3.59 3.21

4.45 4.53

2.70 1.88

2.30 2.00

3.10 2.10

2.78 1.20

2.00 2.00

1.40

2.90

4.80

30


CAPABILITY VALUE







Employee Base

Customer Growth

Employee Growth

N O V E M B E R 2 0 1 7

FRONTRUNNERS SCORECARDMEDITECH EHR


3.34 3.20

2.50 2.46

4.65 3.95

5.00 5.00

4.30 1.40

3.73 2.30

5.00 5.00

4.90

1.40

3.60

31


CAPABILITY VALUE







Employee Base

Customer Growth

Employee Growth

N O V E M B E R 2 0 1 7


VALANT BEHAVIORAL HEALTH EHR


3.15 3.21

4.02 3.86

1.20 2.57

1.40 2.40

1.00 3.90

3.35 2.30

2.40 2.20

3.30

4.80

2.90

32


CAPABILITY VALUE







Employee Base

Customer Growth

Employee Growth

N O V E M B E R 2 0 1 7

FRONTRUNNERS SCORECARDECR


3.08 3.21

4.03 4.03

1.25 2.38

1.50 2.10

1.00 1.90

3.00 4.00

2.10 2.10

2.00

4.10

3.80

33N O V E M B E R 2 0 1 7

ProviderslistedasRunnersUpwere considered for inclusion in the quadrant, but were ultimately

not included for one or more reasons: they did not have enough reviews; they did not meet the reviews score minimum; they did not meet the ultimate Value and Capability minimum scores; or they did not meet our functionality requirements for the market.

RUNNERS UP

A.I.med

A+DELPHIPsychotherapyBillingSoftware

AbelMed

AbsoluteEMR

AccuMed

AccuPoint

AcuityScheduling

AllofMe

AlphaFlex

AppointmentsEverywhere

athenaClinicals

AWARDS

AzaleaHealth

AZZLY

BestNotes

BreezyNotesEHR

CareLogicEnterprise

CareRecords

CareVoyantOutpatient

CentralReach

CernerPracticeManagement

CGMClinical

CGMDAQbilling

CharityTracker

ChironHealth

ClientTrack

Clinician’sDesktop

ClinicMind

CliniCom

ClinicSource

ClinicTracker

CoCENTRIXccp

CollaborateMD

Counselog

CounSol.com

DELPHI32

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RUNNERS UP

DOCISSEMR

Doxy.me

EHR24/7

EHRYOURWAY

eMDs

Empathic

EncounterWorks

eNotes

eRecord

EssentiaEMR

eTHOMAS

eVisit

EZClaim

FreeDOMMD

HARMONYMedical

Healthpac

HelperbyNetsmart

ICANotes

iCouch

IMSforMentalHealthEMR

InfoFlo

InputHealth

InSyncEMR

IntakeQ

IntergyPracticeManagementSystem

iSALUSEHR

KaleidaCareSolutions7

KASAEMR

KipuEMR

MCISClinicals

MedClarity

MedEZ

MedicalMastermind

MedicsDocAssistantEHR

MedicsPremier

MedisoftClinical

MedLedger

Mend

MentegramNotes

MindLincEMR

MOSAIQ

MPMbyeMedicalSystems

MyClientsPlus

myEvolv

Navicure

NetsmartInsight

NetsmartmyAvatarSuite

NEXconnex

NextStep

NotationMatrix

nTreatment

NUBooking

OpenEMR

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RUNNERS UP

OptumPhysicianEMRSuite

OrchestraOne

OscarEMR

PatientClick

Penelope

PerfectCareEHR

PIMSYMentalHealthEHR

PracticeEHR

PracticeMate

PracticePerfectEMR

PracticeSuite

PrimeCare

Procentive

PsychConsultProvider

PsychReport

Psyquel

QuicDoc

QuickPractice

Radekal

Rcopia-MU

SHIFTbyAuraInteractiva

Shrinkrapt

SimplePractice

simplifyMD

SmartCarebyStreamline

SOAPware

Solutionreach

SOSSuite

SpeedyClaims

STEPnotes

T.O.V.A.

Therabill

TheraManager

TheraNest

TherapyAppointment

TherapyPartner

TherapyCharts

TherapyMate

TherapyNotes

TheraScribe

TherasoftOnline

ThinkHealth

TitaniumSchedule

TM3

TotalMD

uniwideHIMS

vCitaLiveSite

ViSolveMedicalBillingModule

WEBeDoctor

WeCounsel

WelligentEHR

WRSHealth

YellowSchedule

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The FrontRunnersmethodologyassessesandcalculates a score for products on two primary

dimensions: Capability on the x-axis and Value on the y-axis.

THE CAPABILITY SCORE IS AN OVERALL WEIGHTED AVERAGE OF SCORES INCLUDING:

» End-user ratings of one to five stars on the product’s functionality.

» End-user ratings of one to five stars on the product’s ease of use.

» End-user ratings of one to five stars on the product’s customer support.

» A score, relative to other products in the market, for the product’s inclusion of key functionality for the software category.

» A score, relative to other products in the market, representing the number of other products that integrate with it.

METHODOLOGY BASICS

http://www.softwareadvice.com/frontrunners-methodology/

M E T H O D O L O G Y B A S I C S

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THE VALUE SCORE IS AN OVERALL WEIGHTED AVERAGE OF SCORES INCLUDING:

» End-user ratings of one to five stars on overall satisfaction with the product.

» End-user ratings of one to five stars on how valuable users consider the product to be relative to its price.

» End-user ratings of one to five stars on how likely they are to recommend the product to others.

» A score, relative to other products in the market, for the size of the product’s customer base.

» A score, relative to other products in the market, for the number of professionals in the market who have experience with the product (e.g., users, developers, administrators).

» A score, relative to other products in the market, representing the total number of user reviews across the three Gartner web properties.

» A score, relative to other products in the market, representing the average number of times per month internet users search for the product on Google.

M E T H O D O L O G Y B A S I C S

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Markets are defined by a core set of functionality, and products considered for, and included in, FrontRunners must offer that core set of functionality. Additional related functionality can contribute to the capability score for a product. To qualify for consideration in a FrontRunners quadrant, a product must have a minimum number of unique, user-submitted product reviews across the three Gartner Digital Markets web properties: softwareadvice.com, capterra.com and getapp.com. The minimum number of reviews required per product may differ by category, but will generally be between 10 and 20 unique reviews.

https://www.softwareadvice.com/

https://www.softwareadvice.com/

https://www.capterra.com/

https://www.getapp.com/

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