Memoria Proconsumidor 2012

7/27/2019 Memoria Proconsumidor 2012

1/129

_dpoj`ka Cfg`l`kala

@L[S@STSF LAK@FLAJ CDU_FSDKK@L CD JF[ CD_DKHF[

CDJ KFL[TG@CF_'U_F KFL[TG@CF_'

GDGF_@A @L[S@STK@FLAJ

'AF ?51?'


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LC@KD

U_D[DLSAK@L,,, 1

ALSDKDCDLSD[,,,,,, ;

UJASABF_GA D[S_ASN@KA* UFJS@KA[ P GSFCF[ CDAKK@L,, 4

G`s`l @lst`tuk`flaj,,,,, 4R`s`l @lst`tuk`flaj,,,,,, 4Rajfrds,,,,, 4Dmds Dstratn`kfs,, >Fomdt`vfs Dstratn`kfs,,,, >

D[S_TKST_A CD C@_DKK@L* KFL[DMF C@_DKS@RF P C@_DKK@L

DMDKTS@RA,,,,,,,,,,,,,,0Dstruktura Frnal`zak`flaj,,, 1?C`rdkk`l Dmdkut`va,,,,,,,,,,,,, 1;Dlkarnacfs Cdpartagdltajds,,,,,,,,,,,,,,,,,,,,,,,,,,, 1;Kflsdmf C`rdkt`vf,,,,,,,,,,,,,,,,,,,,,,,, 14

UJAL@B@KAK@L P CD[A__FJJF* FOMDS@RF[ P DMD[D[S_ASN@KF[ ,,, 10

HAK@A JA CD[KDLS_AJ@]AK@L* D[S_ASDN@A DBDKS@RADL ND[S@L ACG@L@[S_AS@RA,,,,,,,,,,,,,,,,,,,,,,,,,,,,,, ??

KAUAK@SAK@L* ASDLK@L D @LKDLS@RF[ UA_A DJ CD[A__FJJFHTGALF,, ?3

ARALKD[ SDKLFJN@KF[,, ;5

DMDKTK@L U_D[TUTD[SA_@A,,, ;?

DCTKAK@L UA_A JA CDBDL[A CDJ KFL[TG@CF_,,, ;8

BFGDLSF P BF_SAJDK@G@DLSF CD JA[ F_NAL@]AK@FLD[ CDKFL[TG@CF_D[,,,,, 3>

U_@GD_A KFLGDGF_AK@L CDJ CA LAK@FLAJCDJ KFL[TG@CF_,, 42


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@L[UDKK@L P R@N@JALK@AAJGA P KF_A]L CD U_F KFL[TG@CF_,,,,,,,,,, 4>

QTDMA[ P _DKJAGAK@FLD[= ASDLK@L A CDLTLK@A[ CDJKFL[TG@CF_,,,,,, 22

KFLK@J@AK@L P [FJTK@L CD KFLBJ@KSF[,, 2>

@LSD_RDLK@L CDJ G@L@[SD_@F UOJKF ALSD @LB_AKK@FLD[CD JA JDP LGD_F ;48'54,,,,,,,,,,,,,,,,,,,,, 28

[FO_D _DN@[S_F[ CD KFLS_ASF[* A[FK@AK@FLD[ PKFLKT_[F[,,,, >5

AKK@FLD[ P DMDKTSF_@A[,,,,, >2

Kasfs Kfltrfvdrs`ajds,,,,,, >2

CDK@[@FLD[ CD JA C@_DKK@L DMDKTS@RA OA[ACA[ DL JA JDPQTD JF _@ND,,,, 05

AJD_SA[! JA UFOJAK@L _D[UFLCD KFL DLST[@A[GF ALSD JF[AR@[F[ CD U_FSDKK@L P _DKFGDLCAK@FLD[, 00

R@LKTJAK@L KFL F_NAL@[GF[ @LSD_LAK@FLAJD[P KFLBD_DLK@A[,,,,,, 154

KFLBD_DLK@A[ GAN@[S_AJD[ CD JA C@_DKK@L DMDKTS@RAP FS_F[ DLKTDLS_F[,,,, 158

A_S@KTJAK@L [FK@AJ* U_FGFR@DLCF CD_DKHF[ P TL@DLCFRFJTLSACD[,,,,,, 113

UF[@K@FLAG@DLSF* 2?$ CD JA UFOJAK@L KFLBA DLJA @L[S@STK@L,,,,,,,,, 110

_D[UFL[AO@J@CAC [FK@AJ @L[S@STK@FLAJ,,,,, 1?;

_DKFLFK@G@DLSF[ P AUFPF A JA ND[S@LCD U_F KFL[TG@CF_,,,,,, 1?3


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C

U_D[DLSAK@L

Dj ?51? garka dxaktagdltd jfs k`lkf afs cd dx`stdlkà cdU_FKFL[TG@CF_* ja `lst`tuk`l cd ja acg`l`strak`l poj`ka qud dl guy

pfkf t`dgpf ha ndldracf kago`fs dl dj kag`lf cd ja kflstrukk`l cdj Dstacf

[fkàj y Cdgfkrt`kf cd cdrdkhf qud prfkjaga ja kflst`tuk`l cdj ?2 cd dldrf cdj

?515,

Dl dj kfrrdr cd dstfs afs cdscd dj kfrazl g`sgf cd ja `lst`tuk`l sd hal cacf

pasfs para bfrtajdkdr jfs pr`lk`p`fs y vajfrds sford jfs qud sd bulcagdlta ja oasd

`lst`tuk`flaj kfgf sfpfrtd para ul akk`flar apdnacf a ja t`ka y a ja vfkak`l cd

sdrv`k`f cd kaca ulf cd jfs qud bfrgal dj dqu`pf cd sdrds hugalfs qud jaofral

dl djja,

Dj dqu`pf hugalf ha dltdlc`cf qud dj sdrv`k`f aj kùcacalf ds su razl cd sdr*

pfr jf qud su aktuak`l ha s`cf o`dl vajfraca pfr ja pfojak`l qud sd dxprdsa dl

jfs nrupfs frnal`zacfs qud hal apfyacf ja ndst`l a jf jarnf cd dstfs k`lkf afs,

Dj ?51? bud ul af guy akt`vf dl U_F KFL[TG@CF_* cflcd ja `lst`tuk`l

rdaj`z ja pr`gdra `lvdst`nak`l k`dltb`ka* sd `lvfjukr dl dj s`stdga cd

`lbfrgak`l dl ja prfcukk`l avkfja* ja dvajuak`l cd jfs gatacdrfs*

kapak`tak`l sford prfcuktfs sdnurfs* dj rdt`rf cd prfcuktfs cdj gdrkacf d

`gpujs gdcàltd ula nua* jas oudlas prkt`kas kfgdrkàjds dltrd jfs

prfvddcfrds cd o`dlds y sdrv`k`fs,


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D

Kfl dj galuaj cd oudlas prkt`kas sd ouska argfl`zar jfs `ltdrdsds dltrd

prfvddcfrds y kflsug`cfrds* kfgf ulf cd jfs fomdt`vfs a jfnrar a jarnf pjazf dl

ludstra `lst`tuk`l,

@gpujsagfs ula rdjak`l rdspflsaojd y sustdltaojd dl dj t`dgpf* dltrd jfs

andltds cdj gdrkacf kfgf ula gdta ajkalzaojd dl argfla kfl ja vfjultac

dxprdsaca dl akk`flds kflmultas dl ouska cd ja pdrbdkk`l y ja kaj`cac cd jfs

o`dlds y sdrv`k`fs qud fbrdkdl jfs prfvddcfrds para sat`sbakdr ja cdgalca cd ul

kflsug`cfr kaca vdz gs dx`ndltd y gdmfr `lbfrgacf,

U_F KFL[TG@CF_* bfrga partd cd ja kflstrukk`l cd jas dlt`cacds cd

sdrv`k`fs agparacf dl ja ludva v`s`l qud prfkjaga ula acg`l`strak`l poj`ka

db`k`dltd y db`kaz* tralspardltd* rdspdtufsa cdj frcdlag`dltf murc`kf kfl g`ras a

prfvddr aj kùcacalf cd ul sdrv`k`f db`k`dltd,

Dstd af tago`l cdm vdr jas ldkds`cacds qud t`dld ja `lst`tuk`l para

kfltratar gs tkl`kfs* gs dspdkàj`stas d `lstrugdltfs cd alj`s`s para ftfrnar

ul gdmfr sdrv`k`f kfgf jf cdgalca ja pfojak`l,

Kfgf sd pudcd aprdkàr* hdgfs rdaj`zacfs dsbudrzfs pfr kugpj`r ja jdy y pdsd

a ja rds`stdlkà lfrgaj a jfs kago`fs* hdgfs jfnracf qud as sda,

Ajtanrakà Uauj`lf

C`rdktfra Dmdkut`va


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B

ALSDKDCDLSD[

Ja _dpoj`ka Cfg`l`kala ds s`nlatarà cd ja _dsfjuk`l Lf, ;0'?38 cdj 0 cd

aor`j cd 1084* aprfoaca pfr ja Asagojda Ndldraj cd ja Frnal`zak`l cd jas

Lak`flds Tl`cas* dl ja kuaj dj Dstacf cfg`l`kalf sd kfgprfgdtd a sajvanuarcar

jfs cdrdkhfs cd jfs kflsug`cfrds,

Dl ac`k`l a dstd kfgprfg`sf `ltdrlak`flaj asug`cf* dj Kflnrdsf Lak`flaj

aprfo gdcàltd ja _dsfjuk`l Lf* ?'04* ja rat`b`kak`l cdj akudrcf cd Garraidkh

dl dj kuaj sd krda ja Frnal`zak`l Gulcàj cdj Kfgdrk`f (FGK)* cdk`s`l qud bud

prfgujnaca pfr dj Ufcdr Dmdkut`vf dl bdkha ?5 cd dldrf cd 1004, C`kha

frnal`zak`l t`dld kfgf fomdt`vfs bulcagdltajds qud jas rdjak`flds kfgdrkàjds

dltrd jfs pasds g`dgorfs* rdaj`kdl sus akt`v`cacds dkflg`kas cd bfrga taj qud

dstfs t`dlcal a djdvar jfs l`vdjds cd v`ca cd ja pfojak`l* jfnrar ul vfjugdl

kfls`cdraojd cd `lnrdsfs* cdgalca dbdkt`va* `lkrdgdltar jfs l`vdjds cd

prfcukk`l y prfcukt`v`cac* db`k`dlt`zar dj kfgdrk`f cd o`dlds y sdrv`k`fs*

acdgs cd krdar ul garkf murc`kf qud prftdma jfs cdrdkhfs cd jfs kflsug`cfrds y

usuar`fs,

Ja _dpoj`ka Cfg`l`kala sd `lsdrta dl dj nrupf cd pasds qud acdka su

jdn`sjak`l dl gatdrà cd prftdkk`l cd jfs cdrdkhfs cd jfs kflsug`cfrds*

gdcàltd ja prfgujnak`l cd ja Jdy Ndldraj cd Urftdkk`l cd jfs Cdrdkhfs cdj

Kflsug`cfr f Tsuar`f Lf, ;48'54* dl bdkha 0 cd sdpt`dgord cd ?554,


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N

Dsta lfrgat`va krda dj @lst`tutf Lak`flaj cd Urftdkk`l cd jfs Cdrdkhfs cdj

Kflsug`cfr (Urf Kflsug`cfr)* kfgf dlt`cac dlkarnaca cd krdar ul dqu`j`or`f

dltrd kflsug`cfrds y prfvddcfrds* acdgs cd dstaojdkdr ul gdkal`sgf cd

`lspdkk`l y v`n`jalk`a cd o`dlds y sdrv`k`fs* ul s`stdga cd dcukak`l y

fr`dltak`l aj kflsug`cfr* gdkal`sgfs cd sfjuk`l cd kflbj`ktfs y ul rn`gdl

salk`flatfr`f para jfs kasfs cd v`fjak`l a ja g`sga,


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H

UJASABF_GA D[S_ASN@KA* UFJS@KA[ PGSFCF[ CD AKK@L

Dj @lst`tutf Lak`flaj cd Urftdkk`l cd jfs Cdrdkhfs cdj Kflsug`cfr* U_F

KFL[TG@CF_* krdacf pfr c`spfs`k`l cd ja Jdy lgdrf ;48'54 cd Urftdkk`l

a jfs Cdrdkhfs cdj Kflsug`cfr f Tsuar`f* ds ula `lst`tuk`l kuyfs fomdt`vfs sd

as`dltal dl galcatfs kflst`tuk`flajds y cd cdrdkhfs bulcagdltajds, Ha cdb`l`cf

su pfjt`ka y dstratdnàs cd akk`l k`gdltaca dl ja Dstratdnà Lak`flaj cd

Cdsarrfjjf cd ja _dpoj`ka Cfg`l`kala* ?515'?5;5,

G`s`l

Urftdndr a jfs kflsug`cfrds y usuar`fs cd o`dlds y sdrv`k`fs* gdcàltd ja

apj`kak`l cd jas lfrgas murc`kas dstaojdk`cas,

R`s`l

[dr rdkflfk`ca a l`vdj lak`flaj d `ltdrlak`flaj* pfr su dbdkt`va jaofr dl ja

cdbdlsa cd jfs kflsug`cfrds y usuar`fs cd o`dlds y sdrv`k`fs* prfgfv`dlcf dj

kflsugf sustdltaojd d `ltdj`ndltd,

Rajfrds

[fj`car`cac= Kfgpart`r jas g`sgas foj`nak`flds* `ltdrdsds d `cdajds y

vfkak`l cd sdrv`k`f* kfl dj b`l cd kfltròu`r a gdmfrar ja kaj`cac cd v`ca cd jfs

kflsug`cfrds,


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@

_dspflsao`j`cac= Kugpj`r kfl db`k`dlkà y db`kakà jas tardas prfpàs cd jas

bulk`flds* asug`dlcf jas kflsdkudlkàs cd jas akk`flds,

Sralspardlkà= Galdmar kfl hfldst`cac jfs rdkursfs qud sd c`spfldl*

hak`dlcf rdlc`k`l cd kudltas y ao`drtfs aj dskrut`l`f poj`kf,

Kfgprfg`sf= Asug`r jas bulk`flds kfl pas`l y rdspflsao`j`cac*

sat`sbak`dlcf kfl kaj`cac jas ldkds`cacds cd kflsug`cfrds y usuar`fs,

Jdajtac= Aktuar kfl b`cdj`cac krt`ka dl tfcf jf kflkdrl`dltd a ja frnal`zak`l*

cdbdlc`dlcf ja `lst`tuk`l y traoamalcf s`dgprd pfr dj jfnrf cd ja g`s`l,

Hfldst`cac= Aktuar kfl rdktf prfkdcdr dl kflkfrcalkà kfl jfs vajfrds cd ja

vdrcac y ja must`kà,

@cdlt`cac= Asug`r ja kujtura frnal`zak`flaj* aktualcf apdnacfs a jfs vajfrds

y pr`lk`p`fs `lst`tuk`flajds,


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M

Dmds Dstratn`kfs

1, Kfodrtura* Db`kakà y Kaj`cac cdj [drv`k`f

?, Dcukak`l y Urfgfk`l

;, Ufs`k`flag`dltf y Art`kujak`l

3, Bfrtajdk`g`dltf @lst`tuk`flaj

Fomdt`vfs Dstratn`kfs

1, Bfrtajdkdr ja v`n`jalkà y kfltrfj cdj gdrkacf* a b`l cd qud jfs

kflsug`cfrds y usuar`fs rdkòal jfs prfcuktfs y sdrv`k`fs kfl ja

kaj`cac acdkuaca,

?, Bfrtajdkdr jfs gdkal`sgfs cd rdspudsta a jfs usuar`fs y dj rfj cd Urf

Kflsug`cfr kfgf rnalf Acg`l`strat`vf para ja sfjuk`l cd

kflbj`ktfs,

;, Urfgfvdr ula kujtura cd rdspdtf cd jfs cdrdkhfs cd jfs kflsug`cfrds y

usuar`fs* cdsarrfjjalcf dstratdnàs qud bavfrdzkal ja acqu`s`k`l cd

kfgpdtdlkàs y kflcuktas qud pdrg`tal ja tfga cd cdk`s`flds

rdspflsaojds dl gatdrà cd kflsugf,

3, Abàlzar ja krdcò`j`cac y kflsfj`car dj pfs`k`flag`dltf cd ja

@lst`tuk`l gdcàltd ul kflmultf cd dstratdnàs kfgul`kak`flajds,


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I

4, Urfp`kàr ja cdbdlsa cd jfs kflsug`cfrds y usuar`fs* gdcàltd ja

art`kujak`l y v`lkujak`l kfl `lst`tuk`flds poj`kas y pr`vacas,

2, Bfrtajdkdr jfs gdkal`sgfs lfrgat`vfs cd Urf Kflsug`cfr para

naralt`zar ul dbdkt`vf akk`flar cd ja `lst`tuk`l,

>, Bavfrdkdr dj jfnrf dbdkt`vf cd ja G`s`l y R`s`l @lst`tuk`flaj*

gdcàltd dj gdmfrag`dltf sfstdl`cf cd ja prfcukt`v`cac y cdsdgpdf

jaofraj cd ja `lst`tuk`l,


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J

D[S_TKST_A CD C@_DKK@LKFL[DMF C@_DKS@RF P C@_DKK@L DMDKTS@RA

Ja cds`nlak`l cd ja j`kdlkàca Ajtanrakà Uauj`lf kfgf c`rdktfra dmdkut`va cd

U_F KFL[TG@CF_* dj 0 cd sdpt`dgord cd ?550* gdcàltd dj Cdkrdtf lgdrf

2>0'50* aor` dxpdktat`vas y ludvfs rdtfs a ja acg`l`strak`l cd must`kà y

apj`kak`l cd cdrdkhfs dkflg`kfs y sfkàjds dl ja _dpoj`ka Cfg`l`kala,

As jf dltdlc` y asug` Uauj`lf kualcf dj dltflkds prds`cdltd cd ja

_dpoj`ka* Cfktfr Jdfldj Bdrllcdz _dyla* kflfk`dlcf su kagpf cd akk`l

kfgf prfbds`flaj cd ja kfgul`kak`l dl dj pas y partd cd ja sfk`dcac k`v`j

cfg`l`kala* ja dskfn` para fkupar ja C`rdkk`l Dmdkut`va cd U_F

KFL[TG@CF_ cd ja tdrla qud jd prdsdlt dj Kflsdmf C`rdkt`vf cd ja `lst`tuk`l*

cdj qud bfrgaoa partd* rdprdsdltalcf a ja Bulcak`l pfr jfs Cdrdkhfs cdj

Kflsug`cfr (BTLCDKFG),

P ahfra* kfl dj apfyf qud s`nl`b`k kfl ja rat`b`kak`l dl dj karnf a Uauj`lf*

aprfoaca pfr dj Kflsdmf C`rdkt`vf cd dltflkds* gx`gf frnal`sgf cd U_F

KFL[TG@CF_* gdcàltd _dsfjuk`l lgdrf 558'?511 cdj 15 cd anfstf cd

?511* ja c`rdktfra s`dltd aul gs kfgprfg`sf altd ja sfk`dcac cfg`l`kala qud

kaca ca dspdra cd ja `lst`tuk`l ula ndst`l cd gayfr prftdkk`l,

Ufr dstas k`rkulstalkàs* Uauj`lf akdpt dj ludvf cdsabf* kfltalcf kfl dj

rdspajcf rdkò`cf cdj Kflsdmf C`rdkt`vf* qud* kflst`tuydlcf ja gx`ga autfr`cac

y rdprdsdltalcf c`vdrsfs sdktfrds* poj`kfs y pr`vacfs* rdbrdlca sus dmdkutfràs


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CK

brdltd a budrzas dkflg`kas y cd pfcdr sfkàj qud prfp`kàl nralcds

`rrdnujar`cacds dl pdrmu`k`f cd jfs kflsug`cfrds y* sford tfcf* cd jfs sdktfrds

gas vujldraojds cd ja pfojak`l, Dsta pfs`k`l jd pdrg`td kugpj`r kfl ja

rdspflsao`j`cac sfkàj cdj Dstacf cfg`l`kalf dl rdjak`l kfl ja prftdkk`l y

cdbdlsa cdj kflsug`cfr, Dstf rdprdsdlta dspdralza y bd dl jas tardas y

pfsò`j`cacds cd hakdr kugpj`r ja jdy,

Cdskalsa dl ja C`rdkk`l Dmdkut`va cd U_F KFL[TG@CF_* `lst`tuk`l

krdaca pfr ja Jdy lgdrf ;48'54 y qud sd r`nd pfr ul Kflsdmf C`rdkt`vf* ja

rdspflsao`j`cac cd apj`kar ja jdy cd prftdkk`l cdj kflsug`cfr y usuar`f* cd

dg`t`r rdsfjuk`flds y vdjar pfr dj kugpj`g`dltf cd dsta lfrgat`va,


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CC

Dj Kflsdmf C`rdkt`vf ds dj gx`gf frnal`sgf cd cdk`s`l cdj @lst`tutf

Lak`flaj cd Urftdkk`l cd jfs Cdrdkhfs cdj Kflsug`cfr (U_F KFL[TG@CF_)*

y ja C`rdkk`l Dmdkut`va* kfgf su lfgord `lc`ka* ds ja dmdkutfra y kflcuktfra cd

jas akk`flds y rdkursfs kft`c`alfs qud agdr`tdl jas k`rkulstalk`as y cdgalcas cd

cdbdlsa a jfs `ltdrdsds cd ja pfojak`l kflsug`cfra,


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CD


16/129

CB

C`rdkk`l Dmdkut`va

J`kca, Ajtanrak`a Uauj`lf & C`rdktfra Dmdkut`va

J`kcf, Mual Hdrllcdz & [uoc`rdktfr Acg`l`strat`vf y B`lalk`drf

@ln, Lataladj Cd jfs [altfs & [uoc`rdktfr cd Fpdrak`flds

@ln, Mfs cdj Kargdl Rajdlzudja & [uoc`rdktfr cd Kffpdrak`l @ltdrlak`flaj y

cd Kaj`cac

J`kca, _`ta Nflzjdz & [uoc`rdktfra Skl`ka

J`kcf, Sdb`jf _`si Hart & suoc`rdktfr _dn`flaj* [alt`anf

Dlkarnacfs cdpartagdltajds

J`kca, Fjna Udz Ufjalkf & Dlkarnaca cdj Cdpartagdltf cd _dkursfs

Hugalfs

J`kcf, Gar`f Cfld Gfltajvf & Dlkarnacf cdj Cdpartagdltf cd Ujal`b`kak`l y

Cdsarrfjjf

J`kca, Ajoa Cd Gfya & Dlkarnaca cdj Cdpartagdltf cd Dcukak`l y

Fr`dltak`l

J`kcf, Bj`x Uumfjs Mdrdz & Dlkarnacf cd ja Kflsujtfra Murc`ka

J`kcf, Udcrf Kastrf & Dlkarnacf cdj Cdpartagdltf cd Kfgul`kak`flds


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CN

J`kca, Mfhally Dsthdr _agrdz & Dlkarnaca cdj Cdpartagdltf cd Sdklfjfna

cd ja @lbfrgak`l

J`kca, Drìa Gartd & Dlkarnaca cdj Frnal`sgf cd Kflk`jàk`l

J`kcf, B`cdj cdj _fsar`f & Dlkarnacf cdj Cdpartagdltf cd @lspdkk`l y

R`n`jalkà

J`kca, Ndfrn`la Bdrrd`ra & Dlkarnaca cdj Cdpartagdltf cd _dkjagak`flds

J`kcf, Bdj`pd R`l`k`f Kastrf & Dlkarnacf cd Kfgpras

J`kca, Lurys Rsqudz & Dlkarnaca cdj Cdpartagdltf Acg`l`strat`vf

J`kca, Iaty Ajdxalcra Savards & Dlkarnaca cdj Cdpartagdltf B`lalk`drf

J`kca, Kdk`jà cdj Kargdl Uauj`lf & Dlkarnacf cd ja Fb`k`la cd [al Bralk`skf

cd Gakfrs

J`kca, [alta Anust`la Odkf Rarnas & Dlkarnaca `ltdr`la cd ja Fb`k`la cd [al

Udcrf cd Gakfrs

J`kca, Alcrda Nflzjdz Kast`jjf & Dlkarnaca cd ja Fb`k`la cd Oarahfla


18/129

CH

Kflsdmf C`rdkt`vf ?511'?51;

G`dgorfs

Mfs cdj Kast`jjf [av`l* G`l`strf cd @lcustrà y Kfgdrk`f & Urds`cdltd

Al`la cdj Kast`jjf & Urds`cdlta dl bulk`flds

K`rkd Ajglzar Gdjndl & _dprdsdltaltd cd dgprdsas prfcuktfras cd

gdrkalkas

G`janrfs Uudjjf & _dprdsdltaltd cd dgprdsas supj`cfras cd sdrv`k`fs

Ldjsfl G`laya y Mfaqul Jukàlf & _dprdsdltaltds cd jas frnal`zak`flds cd

cdbdlsa cd jfs cdrdkhfs cd jfs kflsug`cfrds

Ldjsfl Ngdz Gfskat & _dprdsdltaltd cdj sdktfr [ajuc

]f`ja Nflzjdz cd Nut`rrdz & _dprdsdltaltd cdj G`l`stdr`f cd Gdc`f

Ago`dltd

Ajtanrakà Uauj`lf & [dkrdtarà & C`rdktfra Dmdkut`va


19/129

C@

C`rdkk`l Dmdkut`va

Dj @lst`tutf Lak`flaj cd Urftdkk`l cd jfs Cdrdkhfs cdj Kflsug`cfr (U_F

KFL[TG@CF_) cdsarrfjja y dmdkuta sus akk`flds kfl dj apfyf y

akfgpaag`dltf cd ul dqu`pf cd traoamf kfgprfgdt`cf kfl su g`s`l y

fomdt`vfs dstratn`kfs `lst`tuk`flajds* kflcuk`cf pfr ul pdrsflaj tkl`kf

prfbds`flaj qud fr`dlta su C`rdkk`l Dmdkut`va* a karnf cd ja j`kdlkàca Ajtanrakà

Uauj`lf,

J`kca, Ajtanrakà Uauj`lf J`k, Mual Hdrllcdz J`kca, _`ta Nflzjdz

@ln, Lataladj cd jfs [altfs @ln, Mfs cdj Kargdl Rajdlzudja J`k, Sdb`jf _`si Hart


20/129

CM

Dlkarnacfs Cdpartagdltajds

Kaca cdpartagdltf t`dld ula pdrsfla rdspflsaojd cdj traoamf cdj rda y para

djjf kudlta kfl c`v`s`flds cdpartagdltajds y sdkk`flds qud* a ja vdz* tago`l

t`dldl sus prfbds`flajds y tkl`kfs dlkarnacfs,

J`kca, Fjna Udz Ufjalkf J`k, Gar`f Cf Gfltajvf J`kca, Ajoa cd Gfya

J`k, Udcrf Kastrf J`kca, Mfhally Dsthdr _agrdzJ`k, Bj`x Uumfjs Mdrdz


21/129

CI

J`kca, Drìa Gartd J`k, B`cdj cdj _fsar`f J`kca, Ndfrn`la Bdrrd`ra

J`k, Bdj`pd R`l`k`f Kastrf J`kca, Lurys Rsqudz J`kca, Iaty Ajdxalcra Savards

J`kca, Drìa Gartd J`kca, Kdk`jà cdj Kargdl Uauj`lf J`kca, [alta Anust`la Odkf


22/129

CJ

UJAL@B@KAK@L P CD[A__FJJFFOMDS@RF[ P DMD[ D[S_ASDN@KF[

Curaltd dj gds cd muj`f* bud cdsarrfjjacf dj tajjdr Kaj`cac cdj Kdltrf cd

Kfltaktf y cdj [drv`k`f cd @lspdkk`l y R`n`jalkà* kfl dj prfps`tf cd

dgpfcdrar a tfcfs jfs dgpjdacfs `lvfjukracfs dl ja kacdla cd vajfr cd atdlk`l

aj kùcacalf para or`lcar ul sdrv`k`f cd pt`ga kaj`cac dl jas akt`v`cacds y

bulk`flds rdjat`vas aj pudstf,

Uara dj cdsarrfjjf cd dstd tajjdr* sd anftarfl tdgas kfgf Kaj`cac cdj sdrv`k`f

cdj Kdltrf cd Kfltaktf y cd @lspdkk`l y R`n`jalkà, [d c`skut` acdgs sford

dj rdc`sdf cdj akta cd `lspdkk`l y su kfrrdktf jjdlacf* dltrd ftrfs,

Dl ftrf frcdl* curaltd dj gds cd muj`f cd ?51?* sd `l`k` dj prfydktf cd

djaofrak`l cdj Galuaj cd pfjt`kas y prfkdc`g`dltfs d `lstrukt`vfs cd U_F

KFL[TG@CF_* kfltdlt`vf cd jfs j`ldag`dltfs ndldrajds y dspdkb`kfs* jfs

prfkdc`g`dltfs d `lstrukt`vfs cd traoamf para tfcfs jfs prfkdsfs rdaj`zacfs pfr dj

pdrsflaj cdj @lst`tutf* kfgf bfrga cd kfltròu`r aj gdmfrag`dltf cd ja kaj`cac cd

jfs sdrv`k`fs fbrdk`cfs,

Cd `nuaj gfcf* sd c`f `l`k`f a ja djaofrak`l cdj Galuaj cd Frnal`zak`l y

Bulk`flds kfltdlt`vf cd ja dstruktura frnal`zak`flaj* cd jfs frnal`nragas cd

pudstfs y cdskr`pk`flds cd pudstfs y pdrb`jds* dj kuaj prfvddr a kaca `ltdnraltd cd

ja `lst`tuk`l `lbfrgak`l kjara y prdk`sa sford jas bulk`flds y rdspflsao`j`cacds


23/129

DK

cdj pudstf qud cdsdgpda9 dj rdsujtacf dspdracf cd su cdsdgpdf y dj `gpaktf dl

dj sdrv`k`f y cdsarrfjjf cd ja `lst`tuk`l,

Kflbfrgak`l cdj Kfg`t cd Kaj`cac cd U_F KFL[TG@CF_

Uara naralt`zar dj kugpj`g`dltf cd jfs fomdt`vfs dstratn`kfs y ja

`gpjdgdltak`l cd akk`flds cd gdmfras dlkag`lacas a cdsarrfjjar ula kujtura cd

kaj`cac dl dj go`tf `lst`tuk`flaj* sd muragdlt dj Kfg`t cd Kaj`cac qud ha

`l`k`acf dj traoamf kfrrdspflc`dltd para cdsarrfjjar jas akk`flds pdrt`ldltds* kfl ja

b`laj`cac cd kugpj`r kfl jf dstaojdk`cf dl dj gfcdjf cd Garkf Kfgl cd

Dvajuak`l (KAB* pfr sus s`njas dl `lnjds)* hdrrag`dlta qud pdrg`t`r aj sdktfr

poj`kf gdmfrar sus sdrv`k`fs y a ja vdz autfdvajuarsd,

Dj Kfg`t cd Kaj`cac cd U_F KFL[TG@CF_ dsta `ltdnracf pfr jfs

s`nu`dltds g`dgorfs=

1' @ln, Mfs cdj Kargdl Rajdlzudja & Kffrc`lacfr

?' J`kcf, Gar`f Cf & [dkrdtar`f

;' J`kca, Ajoa cd Gfya & G`dgorf

3' J`kca, Fjna Udz & G`dgorf

4' J`kcf, Bj`x Uumfjs & G`dgorf

2' J`kca, Dr`ia Gartd & G`dgorf

>' J`kca, _`ta Nflzjdz & G`dgorf


24/129

DC

8' J`kcf, Mual Hdrllcdz & G`dgorf

0' J`kcf, Udcrf Kastrf & G`dgorf

Apj`kak`l cd ja pr`gdra dlkudsta cd kj`ga frnal`zak`flaj

Kfl ja b`laj`cac cd `cdlt`b`kar jas rdas cd fpfrtul`cacds para qud sd

`gpjdgdltdl akk`flds cd gdmfras qud sdrv`rl kfgf oasd para sfjvdltar jfs

rdqudr`g`dltfs y prfojdgas gal`bdstacfs pfr jfs sdrv`cfrds poj`kfs cdj @lst`tutf

Lak`flaj cd Urftdkk`l cd jfs Cdrdkhfs cdj Kflsug`cfr (U_F KFL[TG@CF_)*

sd `l`k` dl aor`j cd ?51? su pr`gdra dlkudsta cd kj`ga frnal`zak`flaj,

[d kfls`cdrarfl para dj go`tf cd apj`kak`l cd ja dlkudsta a tfcfs jfs

sdrv`cfrds cd U_F KFL[TG@CF_* `lkju`cfs jfs cd ja sdcd kdltraj y cd jas

fb`k`las rdn`flajds y prfv`lk`ajds,


25/129

DD

HAK@A JA CD[KDLS_AJ@]AK@L* D[S_ASDN@ADBDKS@RA DL ND[S@FL ACG@L@[S_AS@RA

Atdlc`dlcf a jfs prdkdptfs y pfstujacfs qud r`ndl ula oudla acg`l`strak`l

poj`ka* y kfl ja dmdkuk`l cd prfkdsfs cd cdskdltraj`zak`l* pjaltdacfs kfgf

gdc`f cd dmdrk`k`f cdgfkrt`kf y cd kùcacala* U_F KFL[TG@CF_ sd ha

prfpudstf jfnrar jfs gayfrds l`vdjds cd cdskflkdltrak`l* cdltrf cd sus

pfsò`j`cacds* hak`dlcf cd dsta ula fpfrtul`cac para akdrkar jfs sdrv`k`fs qud

fbrdkd dj `lst`tutf a ja pfojak`l dl tfcas jas rdn`flds cdj pas, Uara ja sdjdkk`l

cdj junar cflcd sd dstaojdkd ula fb`k`la cd U_F KFL[TG@CF_ sd tfga dl

kudlta dj cdsarrfjjf dkflg`kf cd ja rdn`l* cdls`cac pfojak`flaj y ja uo`kak`l

ndfnrb`ka* cdscd dj pultf cd v`sta cd ja c`stalkà dl qud dstl uo`kacas kfl

rdjak`l a jas nralcds kùcacds,

Curaltd dstd af dj dxprds`cdltd cfktfr Jdfldj Bdrllcdz _dyla `launur dl

ja pjaza kfgdrkàj cd Gdnakdltrf* ja Fb`k`la cd [drv`k`fs Kdltrf cd Atdlk`l

Kùcacala Uultf (NFO)* cflcd

rdld ja prdsdlkà cd 31 sdrv`k`fs

cd 1; `lst`tuk`flds cdj Dstacf*

`lkju`ca ula cd U_F

KFL[TG@CF_* cflcd sd fbrdkdl

tfcfs jfs sdrv`k`fs `nuaj qud dl ja

sdcd kdltraj,


26/129

DB

Kfl dsta apdrtura* sd sugal ul tftaj cd sd`s fb`k`las cd U_F KFL[TG@CF_

c`stròu`cas dl c`bdrdltds pultfs dstratn`kfs cdj pas a c`spfs`k`l cd ja

pfojak`l kflsug`cfra,

Hasta dj gfgdltf* dj @lst`tutf fbrdkd sus sdrv`k`fs dl su sdcd kdltraj9 acdgs*

dl [altànf cd jfs Kaoajjdrfs* para ja _dn`l Lfrtd* dl [al Bralk`skf cd Gakfrs

para ja [uordn`l Lfrcdstd* dl [al Udcrf cd Gakfrs para ja _dn`l Dstd*

Oarahfla para tfca ja _dn`l [ur y dl dj pultf NFO* cd ja pjaza kfgdrkàj cd

Gdnakdltrf dl [altf Cfg`lnf Dstd,


27/129

DN

KAUAK@SAK@L* ASDLK@L D @LKDLS@RF[ UA_ADJ CD[A__FJJF HTGALF

Ja kapak`tak`l cdj pdrsflaj para dj cdsarrfjjf cdj kap`taj hugalf ds ul

fomdt`vf os`kf dl ja ndst`l cd kaj`cac y prfnrdsf frnal`zak`flaj cd U_F

KFL[TG@CF_,

Dstas kapak`tak`flds sd rdaj`zal atdlc`dlcf a jas ldkds`cacds cd jfs sdrv`cfrds

cd dsta `lst`tuk`l y kfl dj prfps`tf cd jfnrar ul gayfr rdlc`g`dltf y

dbdkt`v`cac dl dj kugpj`g`dltf cd sus jaofrds,

Curaltd dj pdrfcf dldrf lfv`dgord cd ?51?* dj pdrsflaj cd U_F

KFL[TG@CF_ ha part`k`pacf dl 18 kursfs y tajjdrds qud hal kfltr`ou`cf a su

bfrgak`l y a fpt`g`zar ja kaj`cac cd jfs sdrv`k`fs qud sd fbrdkdl dl ja

`lst`tuk`l,

Dltrd jfs kursfs y tajjdrds `gpart`cfs dst= Cdsarrfjjf cd Hao`j`cacds

C`rdkt`vas* J`cdraznf y Kfakh`ln* a karnf cdj j`kdlk`acf Gar`f Cf Gfltajvf*

dlkarnacf cdj Cdpartagdltf cd Ujal`b`kak`l y Cdsarrfjjf cd ja `lst`tuk`l,


28/129

DH

Kfl dsta `l`kàt`va U_F KFL[TG@CF_ ouska kfltròu`r a ja bfrgak`l cd

pdrsflas rdspflsaojds* kfl ul j`cdraznf v`s`flar`f y tralsbfrgacfr* kfl

kapak`cac cd traoamf y fr`dltacf a rdsujtacfs,

Jas hao`j`cacds cdsarrfjjacas kfl dstd kursf sd anruparfl dl k`lkf

c`gdls`flds= hao`j`cacds pdrsflajds* tajds kfgf ja `ltdj`ndlkà dgfk`flaj*

galdmf cd dstrs* aprdlc`zamd* kago`f* dgpumd y bjdxò`j`cac* hao`j`cacds para dj

x`tf dl ula frnal`zak`l* kfgf agpj`tuc cd `ltdrdsds* krdat`v`cac d `llfvak`l*

fr`dltak`l aj jfnrf* tfga cd r`dsnfs* dltrd ftras,

Cd `nuaj gfcf* y kfl dj fomdt`vf cd jfnrar ajtfs l`vdjds cd `ltdnrak`l a travs

cdj kflfk`g`dltf pjdlf cd sus fomdt`vfs* cdsarrfjjf cd ja `ltdj`ndlkà dgfk`flaj*

kfgul`kak`l* dskukha akt`va y gft`vak`l aj traoamf dl dqu`pf* bud `gpart`cf

pfr dj J`k, Gar`f Cf Gfltajvf* Dlkarnacf cd Ujal`b`kak`l y Cdsarrfjjf dj

tajjdr9 Sdag Ou`jc`ln* Gs ajjs cd ja pdr`kà* `gpart`cf a tfcf dj pdrsflaj cd

jas fb`k`las prfv`lkàjds cd ja `lst`tuk`l,

Urdg`f aj cdsdgpdf cdj pdrsflaj

Dl U_F KFL[TG@CF_ sd ha `gpjdgdltacf dj prdg`f aj Dgpjdacf cdj Gds*

kfgf bfrga cd rdkflfkdr dj dsbudrzf y ja jaofr rdaj`zaca pfr jfs kfjaofracfrds*

dl prfkura cd kugpj`r kfl ja g`s`l `lst`tuk`flaj,

Kaca gds sd jd ftfrna ul `lkdlt`vf dkflg`kf* ul kdrt`b`kacf cd

rdkflfk`g`dltf y ja puoj`kak`l cdj gdr`tf dl jfs c`bdrdltds gdc`fs cd


29/129

D@

kfgul`kak`l `ltdrla cd ja dlt`cac (ofjdtl `lbfrgat`vf* guraj* kfrrdf djdktrl`kf

y pan`la wdo `lst`tuk`flaj),

;>42>3

'') ),..$2

'2) 4.&'&)

'$ ,').2$2

4) $)$.)

5.) 5&=52".

5$) '$.$&''''

),&) ;'=''.,)

&"' .'',

&5' 4.$4&"

Ja C`rdkk`l Dmdkut`va cdj `lst`tutf* kfl ja b`laj`cac cd gft`var aj pdrsflaj* y

a prfps`tf cd ja bdkha cd al`vdrsar`f cd ja `lst`tuk`l* qud sd kflgdgfra dj 0 cd

sdpt`dgord* dltrdna kaca af dj prdg`f a ja dxkdjdlk`a jaofraj,

Bj`x Uumfjs* Dlkarnacf cdj Cdpartagdltf Murc`kf cd ja @lst`tuk`l bud

sdjdkk`flacf kfgf dj dgpjdacf cdj af* gx`gf najarcl qud ftfrna U_F

KFL[TG@CF_ a sus dgpjdacfs pfr dj cdsdgpdf* jfnrfs y gdtas ajkalzacas a

bavfr cd ja `lst`tuk`l,


30/129

DM

@lkfrpfrak`l aj [`stdga cd Karrdra Acg`l`strat`va

Dl kugpj`g`dltf kfl ja Jdy 31'58 cd Bulk`l Uoj`ka* budrfl `lkfrpfracfs ul

tftaj cd 15 sdrv`cfrds cd ja `lst`tuk`l aj [`stdga cd Karrdra Acg`l`strat`va*

prfkdsf galdmacf pfr dj G`l`stdr`f cd Acg`l`strak`l Uoj`ka (GAU),

Mfrlacas para ja prdvdlk`l y atdlk`l dl sajuc

Kfl dj fomdt`vf cd kfjaofrar kfl ja sajuc cd sus sdrv`cfrds poj`kfs* dj

@lst`tutf Lak`flaj cd Urftdkk`l cd jfs Cdrdkhfs cdj Kflsug`cfr (U_F

KFL[TG@CF_)* kflmultagdltd

kfl dj pdrsflaj cdj G`l`stdr`f cd

[ajuc Uuoj`ka* rdaj`z ula mfrlaca

gc`ka kfl kfjfkak`l cd

pasgdtrf* dl ja qud sd tfgarfl

gudstras para alj`s`s cd

hdgfnjfo`la* nj`kdg`a kfjdstdrfj HCJ y tr`nj`kr`cfs,

G`l`stdr`f cd [ajuc Uoj`ka vakula aj pdrsflaj cd U_FKFL[TG@CF_

Dj @lst`tutf Lak`flaj cd Urftdkk`l cd jfs Cdrdkhfs cdj Kflsug`cfr (U_F

KFL[TG@CF_) frnal`z dl su sdcd ula mfrlaca cd vakulak`l para prdvdl`r

dlbdrgdcacds dltrd su pdrsflaj dl r`dsnf pfr gal`pujak`l cd odo`cas y

aj`gdltfs,


31/129

DI

Dltrd jas vakulas sug`l`stracas sd `cdlt`b`kal tfxf`cd tdtl`kf para tfcf dj

pdrsflaj* ja vakula para ja @lbjudlza para jfs dgpjdacfs gayfrds cd 45 afs y

para ja t`bf`cda para dj pdrsflaj dl r`dsnf pfr gal`pujak`l cd odo`cas y

aj`gdltfs* pfr kudst`flds cd rdspflsao`j`cac dl su traoamf,

Ja mfrlaca cd vakulak`l kflt kfl pdrsflaj cdj Urfnraga Agpj`acf cd

@lgul`zak`flds cd [ajuc Uoj`ka (UA@),

Kflbfrgak`l cdj Kfg`t cd [dnur`cac y [ajuc dl dj Sraoamf

Dl kugpj`g`dltf a jas c`spfs`k`flds dstaojdk`cas pfr dj G`l`stdr`f cd

Acg`l`strak`l Uoj`ka (GAU)* cd vdjar pfr ja prftdkk`l cd ja sajuc cd tfcas jas

pdrsflas* jas kflc`k`flds h`n`l`kas* dj saldag`dltf ago`dltaj* as kfgf prfkurar

jfs gdc`fs para ja prdvdlk`l y tratag`dltf cd tfcas jas dlbdrgdcacds

prfbds`flajds y akk`cdltds cd traoamf* bud kflbfrgacf dj kfg`t cd [dnur`cac y[ajuc dl dj Sraoamf cd U_F KFL[TG@CF_* `ltdnracf pfr jfs s`nu`dltds

g`dgorfs=


32/129

DJ

1, J`kca, Ajtanrak`a Uauj`lf & C`rdktfra Dmdkut`va (Urds`cdlta)

?, J`kca, Fjna Udz Ufjalkf & Dlk, Cdptf, __,HH ([dkrdtar`a)

;, Cr, Uragf Ndrajcf Cfglnudz & Gc`kf (G`dgorf)

3, @ln, Mfs Cdj Kargdl Rajdlzudja & [uoc`rdktfr cd Kffpdrak`l

@ltdrlak`flaj y Kaj`cac (G`dgorf)

4, J`k, Udcrf Altfl`f Kastrf & Dlk, Cdptf, Kfgul`kak`flds (G`dgorf)

2, [r, Karjfs Galudj Kdrca & Dlk, [drv`k`fs Ndldrajds (G`dgorf)

>, J`k, Gar`f Cf Gfltajvf & Dlk, Cdptf, cd Ujal`b`kak`l y Cdsarrfjjf

(_dprdsdltaltd cd dgpjdacfs)

8, J`kca, Ajoa cd Gfya & Dlk, Cdptf, cd Dcukak`l (_dprdsdltaltd cd

dgpjdacfs)

0, Bj`x _abadj Uumfjs & Dlk, Cdptf, Murc`kf (G`dgorf)


33/129


34/129


35/129

BD

DMDKTK@L U_D[TUTD[SA_@A


36/129

BB


37/129

BN

BN


38/129

BH


39/129


40/129

BM

@LN_D[F[ LF S_@OTSA_@F[(DLD_F ' LFR@DGO_D ?51?)

BTDLSD SFSAJ _C#

GTJSA[ ?*50?*5>2,?4

KFLS_ASF CD ACHD[@L >?*555

OA[D CD KFLKT_[F 2?*455

GALTAJD[ OUK 3>*555

KT_[F [R[U 434*585

SFSAJD[ ?*818*242,?4


41/129

BI

DCTKAK@L UA_A JA CDBDL[A CDJKFL[TG@CF_

AKK@FLD[Akk`flds para Ja dcukak`l y Fr`dltak`l

Cdltrf cd jfs avalkds dl dj kugpj`g`dltf cdj Ujal Dstratn`kf @lst`tuk`flaj

qud pjaltda dj bfgdltf cd ja `lbfrgak`l* ja bfrgak`l y ja dcukak`l dl gatdrà

cd kflsugf* acdgs cd prdstar dspdkàj atdlk`l a jfs nrupfs y sdktfrds gs

vujldraojds* prfgfv`dlcf dj kflsugf `ltdj`ndltd cd o`dlds y sdrv`k`fs* U_F

KFL[TG@CF_ ha cdsarrfjjacf akk`flds cd fr`dltak`l dl c`bdrdltds junards cdj

pas,

Sago`l* a travs cd ja C`v`s`l cd Fr`dltak`l aj Tsuar`f* cdj Cdpartagdltf

cd Dcukak`l* sd hal c`stròu`cf dl tfcas jas rdn`flds cdj pas* pfr c`vdrsfs

gdc`fs* ulfs 15>*553 vfjaltds y orfkhurds sford tdgas pultuajds dl jfs qud ds

ldkdsar`f fr`dltar aj kflsug`cfr,

;?>42>3

')5',.,&&5).$, DD0DNC

')5',6$").,6 DD0IKN

')5',6',55,&)6 DC0MKI

')5'6'),$).,5")'4

,5')6DD0CDJ

)$.&65.).,5")'.)'").

)'6 CI0BID

)$.&65&5)$,$$)6 HK

4, C0IIB

&'), CI0MJH

2>05==>

Budltd= Cdpartagdltf cd Dcukak`l aj Kflsug`cfr,'


42/129

BJ

Ja dltrdna cd dstfs vfjaltds y orfkhurds sd hakd a jfs kflsug`cfrds dl junards

dstratn`kfs y dl jas vdltal`jjas y sajas cd dspdra cd `lst`tuk`flds ag`nas*

v`lkujacas a ja cdbdlsa cd jfs `ltdrdsds cdj kflsug`cfr,




43/129


44/129

NC

Sajjdr= Sfcfs rdgalcf dl ula g`sga c`rdkk`l

Kfgf bfrga cd rdbfrzar y gft`var ja achds`l cd jfs dgpjdacfs y ja

`cdlt`b`kak`l kfl ja `lst`tuk`l* sd rdaj`z ul tajjdr dl dj qud part`k`p tfcf dj

pdrsflaj qud kflbfrga dj dqu`pf cd U_F KFL[TG@CF_, [d sfkàj`z ja

pjatabfrga dstratn`ka* ja `gandl `lst`tuk`flaj* dj Galuaj cd `lcukk`l y ja

`gpfrtalkà cd jas rdcds sfkàjds para ja prdsdlkà cdj @lst`tutf dl jfs gdc`fs

v`rtuajds,

Dstd tajjdr* kffrc`lacf pfr dj Cdpartagdltf cd Dcukak`l y Fr`dltak`l aj

Kflsug`cfr* dstuvf a karnf cd bak`j`tacfrds cd c`bdrdltds rdas cd ja `lst`tuk`l9

cdj Cdpartagdltf cd Ujal`b`kak`l y Cdsarrfjjf* dj j`kdlkàcf Gar`f Cf

Gfltajvf* dlkarnacf y ja j`kdlkàca Kylthà Or`tf* alaj`sta cd Urfkdsfs* qu`dlds

prdsdltarfl ja pjatabfrga dstratn`ka y dj Galuaj cd `lcukk`l,

Cdj Cdpartagdltf cd Dcukak`l* part`k`p dj j`kdlkàcf Pujy Gdrkdcds*

dlkarnacf cd ja C`v`s`l cd Fr`dltak`l aj Kflsug`cfr* qu`dl prdsdlt ja `gandl

`lst`tuk`flaj cd U_F KFL[TG@CF_* y Uj`l`f Ufjalkf* kffrc`lacfr cd ja

C`v`s`l cd [drv`k`f aj Tsuar`f cdj Cdpartagdltf cd _dkjagak`flds* qu`dl

cdsarrfjj dj tdga cd ja prdsdlkà cdj @lst`tutf dl jas rdcds sfkàjds,


45/129

ND

Sajjdr= Urfcukk`l cd Urfnragas Dcukat`vfs para ja _ac`f

Dj ?5 cd muj`f cd ?51? sd rdaj`z ula akt`v`cac bfrgat`va kfl dj prfps`tf cd

prdparar rdkursfs hugalfs cd ja `lst`tuk`l kapakds cd cdsarrfjjar prfnragas

racàjds kfl jfs kr`tdr`fs tkl`kfs cd ja rac`f dcukat`va,

Dj tajjdr dstuvf a karnf cd Pal`ra U`lf* dlkarnaca cd _ac`f KSK cdj Cdspakhf

cd ja Ur`gdra Caga* y dstuvf c`r`n`cf aj pdrsflaj `lvfjukracf dl ja prfcukk`l

cdj prfnraga cd rac`f cd U_F KFL[TG@CF_ `lbfrga,

Dj Kdltrf cd Cfkugdltak`l augdlta su akdrvf oòj`fnrb`kf

[drv`k`fs

Dj kdltrf cd Cfkugdltak`l ha or`lcacf sdrv`k`f cd kflsujta oòj`fnrb`ka a

ul nral lgdrf cd usuar`fs* qud hal `lvdst`nacf tdgas sford= kfltratfs cd

achds`l* cdrdkhfs cdj kflsug`cfr* prftdkk`l cdj kflsug`cfr* kflsugf cd

aj`gdltfs* h`stfrà cdj kflsugf* aro`tramd* dlcducag`dltf* tarmdtas cd krc`tf* nas*

dltrd ftrfs,

Ludvfs cfkugdltfs

Gdcàltd cflak`flds y kfgpras ha

`lnrdsacf a su akdrvf oòj`fnrb`kf* bfjjdtfs*

jòrfs* KCs* CRC, Acdgs* sd ha aac`cf

ula `gpfrtaltd kalt`cac cd cfkugdltfs


46/129


47/129


48/129

NH

prfvdkhf para cdtdrg`lar ldkds`cacds cd `lstrukk`l dl gatdrà cd kflsugf a ja

pfojak`l kflsug`cfra* tajds kfgf9 ja prudoa p`jftf cdj prfydktf cd

`lvdst`nak`l=

Ho`tfs cd kflsugf dl ja pfojak`l dl dcac dskfjar*

kflc`k`flds cd dxpdlc`f dl kabdtdras dskfjards* dltfrlf* supj`cfrds `lbfrgajds*

dvajuak`l sal`tarà y kfltdl`cf lutr`k`flaj, Ftra dlkudsta rdaj`zaca bud ja

rdjat`va a jfs junards djdn`cfs para ja kfgpra cd jfs t`jds dskfjards* dl ja qud dj

>4$ cd jfs dlkudstacfs fpt kfgf junar prdbdr`cf para rdaj`zar sus kfgpras jas

pjazas kfgdrkàjds,

[ford dj jjagacf ajca s`l pfjjf

Ja kflvfkatfrà a ja pfojak`l cfg`l`kala* cd gs cd 14 frnal`zak`flds

kfgul`taràs y cd kflsug`cfrds* a lf kflsug`r pfjjf dj gartds 1> cd muj`f cd

?51?* dl cdgalca cd rdamustd cd jfs grndlds cd nalalkàs cd prfcuktfrds y

c`stròu`cfrds cd ja karld cd dsta avd* kfgf bfrga cd prftdstar pfrqud

kfls`cdrarfl qud dstaoal dspdkujalcf kfl jfs prdk`fs, U`c`drfl grndlds cd

nalalkà musta dl dj prdk`f cd ja jòra cd pfjjf,


49/129

N@

Jas frnal`zak`flds kflvfkaltds aj ca s`l pfjjf rdkfrcarfl qud dj artkujf

pr`gdrf cd ja Jdy lgdrf ;48'54 qud krdf a U_F KFL[TG@CF_* sdaja qud

jas rdjak`flds dltrd prfvddcfrds cd o`dlds y sdrv`k`fs y jfs kflsug`cfrds y

usuar`fs cd jfs g`sgfs* cdodl carsd dl oasd aj pr`lk`p`f cd dqu`cac y ja

sdnur`cac murc`ka9 y dj artkujf 115* jdtra d cd ja g`sga c`spfs`k`l jdnaj*

kfls`cdra kfgf `lbrakk`flds guy nravds* ja apj`kak`l cd prdk`fs f grndlds

kfgdrkàjds dl suga supdr`fr a jg`tds f pargdtrfs dstaojdk`cfs dl ja jn`ka cdj

gdrkacf* pfr jf qud rdkjagarfl a jas autfr`cacds poj`kas su `ltdrvdlk`l*

atdlc`dlcf a qud jfs kràcfrds cd pfjjfs c`sbrutal cd gukhfs `lkdlt`vfs cd partd

cdj Dstacf* tajds kfgf tasa kdrf a ja `gpfrtak`l cd sdrv`k`fs y gaqu`laràs*

cdvfjuk`l cdj @SO@[ dl ja kfgpra cd `lsugfs* dltrd ftrfs* acdgs cd qud sd jds

dj`g`l ja kfg`s`l kagoàrà,


50/129

NM

BFGDLSF P BF_SAJDK@G@DLSF CD JA[A[FK@AK@FLD[ CD KFL[TG@CF_D[

Atdlc`dlcf aj galcatf cd ja Jdy lgdrf ;48'54 qud dstaojdkd vlkujfs

`lst`tuk`flajds dltrd U_F KFL[TG@CF_ y jas frnal`zak`flds cd cdbdlsa aj

kflsug`cfr y usuar`f* dj @lst`tutf kudlta kfl ula Tl`cac cd Art`kujak`l [fkàj y

Bfgdltf cd jas Frnal`zak`flds cd Kflsug`cfrds,

Altd dsta c`spfs`k`l jdnaj y dl dj `ltdrs cd kugpj`r kfl jfs fomdt`vfs cd ja

jdy* ja `lst`tuk`l ha rdaj`zacf ul prfnraga cd kapak`tak`l cd jcdrds yausp`kàcf cfs kflnrdsfs dl dsd sdktfr, Dj sdnulcf b`laj`z dj pasacf 3 cd anfstf,

Kfgf rdsujtacf cdj @ Kflnrdsf cd Asfkàk`flds cd Kflsug`cfrds* rdaj`zacf

dl dj pas* sd h`zf ul cànlfst`kf cd jas frnal`zak`flds y kfl dstf sd kfltròuy a

su bfrtajdk`g`dltf `lst`tuk`flaj* as kfgf tago`l aj bfgdltf cd ftras ludvas

dlt`cacds cd cdbdlsa aj kflsug`cfr,

Sajjdrds cd ajbaodt`zak`l c`n`taj y cd ndst`l

Kfgf partd cdj prfnraga cd bfrtajdk`g`dltf cd jas frnal`zak`flds cd

kflsug`cfrds y kfl dj prfps`tf cd

rdcuk`r ja ordkha c`n`taj* sd `l`k` ul

prfnraga cd dltrdlag`dltf dl

tdklfjfna cd ja `lbfrgak`l a

rdprdsdltaltds cd jas asfkàk`flds qud

dstl cdo`cagdltd rdn`stracas dl dj @lst`tutf,


51/129

NI

Sago`l sd rdaj`z dj tajjdr cd Ndst`l cd Frnal`zak`flds cd Kflsug`cfrds*

kfl dj fomdt`vf cd bfrtajdkdr y cdsarrfjjar kapak`cacds prfbds`flajds y ndrdlkàjds*

cdskuor`r su rfj dl ja sfk`dcac gfcdrla y jas dstratdnàs para ja `lk`cdlkà dl ja

andlca poj`ka acdgs cd kfgf `cdlt`b`kar y dvajuar jas bfrtajdzas y cdo`j`cacds

cd jas c`vdrsas bfrgas cd dstrukturas frnal`zak`flajds,

_dul`flds kfl jcdrds kfgul`tar`fs y cd frnal`zak`flds cdkflsug`cfrds

Kfl dj fomdt`vf cd bfrtajdkdr dj gfv`g`dltf cd kflsug`cfrds y jas

frnal`zak`flds kfgul`taràs qud `lk`cdl dl kaca jfkaj`cac* sd jjdvarfl a kaof trds

rdul`flds kfl jcdrds cd [al Bralk`skf cd Gakfrs* [altànf cd jfs Kaoajjdrfs*

Jfs Ajkarr`zfs y Oarahfla, Dstuvf akfgpaacf cdj rdspflsaojd cd kffrc`lar jas

asfkàk`flds cd kflsug`cfrds cdj Cdpartagdltf cd Dcukak`l cdj @lst`tutf* Carf

Idjjy* y cd su dlkarnaca* Ajoa Cd Gfya, Dl jfs dlkudltrfs* dj dxpdrtf kh`jdlf

Mfs Rarnas L`djjf haoj cdj _fj cd jas frnal`zak`flds cd kflsug`cfrds dl ja

cdbdlsa y prftdkk`l cd sus cdrdkhfs,

Dl [al Bralk`skf cd Gakfrs* Rarnas L`djjf part` cd ul cànlst`kf cd jas

ldkds`cacds jfkajds dl ja qud jfs part`k`paltds jd dxprdsarfl su prdfkupak`l

sford jfs l`vdjds cd kfltag`lak`l cdj anua pftaojd y cd jas dlbdrgdcacds qud

dstl abdktalcf a jfs junardfs, Sago`l* cdj arrfmf cd cdspdrc`k`fs cd jfs

gatacdrfs y nralmas dl jfs rfs,


52/129

NJ

Rarnas L`djjf haoj tago`l sford dj papdj cd jfs kflsug`cfrds y ja ldkds`cac

cd bfrmar jcdrds rdspflsaojds* kfgprfgdt`cfs* hfldstfs* c`spudstfs y kapakds cd

dlkarar jfs rdtfs cd ja kfgul`cac,

Dl su dxpfs`k`l sdaj qud dj Dstacf lf jf pudcd tfcf* qud cdod haodr ul

kfgprfg`sf a sdr asug`cf pfr ja sfk`dcac k`v`j,

[daj qud sta cdod sdr kapaz cd `cdlt`b`kar jas ldkds`cacds cd ja pfojak`l y

cdgalcar cd jas autfr`cacds* dj kugpj`g`dltf cd jas bulk`flds para jas kuajds

dstl cds`nlacas,

Jfs part`k`paltds akfrcarfl djaofrar ula karta'cfkugdltf qud rdkfndra tfcf

dj prfojdga pjaltdacf curaltd dj dlkudltrf, Dsta kfgul`kak`l cdodr sdr

rdbrdlcaca pfr dj nrupf y cdpfs`taca altd jas `lstalkàs cdj Nfo`drlf* cd jfs

ayultag`dltfs y altd jfs gdc`fs cd kfgul`kak`l* a b`l cd jjagar su atdlk`l

hakà jfs rdqudr`g`dltfs pjaltdacfs,

Dl [altànf cd jfs Kaoajjdrfs* ja rdul`l kdjdoraca dl jas fb`k`las cd U_F

KFL[TG@CF_ kflt kfl ja part`k`pak`l cd ?5 pdrsflas cd c`bdrdltds

frnal`zak`flds* dl ja qud kaca ulf dxpusf sford dj anua pftaojd* ja

kfltag`lak`l cd anuas suotdrrldas* dj prdk`f cdj pfjjf y ja kaj`cac cdj sajag`,

Tla vdz dskukhacfs jfs pardkdrds cd jfs part`k`paltds* Rarnas L`djjf*

kflsujtfr `lv`tacf pfr U_F KFL[TG@CF_* haoj agpjàgdltd cd qu cdod

hakdr ula frnal`zak`l para jfnrar kflsfj`carsd y tdldr `lk`cdlkà altd jas

autfr`cacds* y jds `lst a asug`r kfgf nrupf dj kfgprfg`sf dl cdbdlsa cd jfs


53/129

HK

kflsug`cfrds* prfpudsta qud budra rdbrdlcaca pfr jfs prdsdltds* qu`dlds

cdk`c`drfl djaofrar ul cfkugdltf poj`kf kfltdlt`vf cd sus kfls`cdrak`flds dl

rdjak`l kfl jas ldkds`cacds pjaltdacas, Dstd cfkugdltf* aj `nuaj qud dj nrupf cd

[al Bralk`skf* sdr c`bulc`cf y dltrdnacf a jas autfr`cacds,

[d aofrc ja pfsò`j`cac cd bfrgar ul ojfqud rdn`flaj cd frnal`zak`flds cd

kflsug`cfrds* a jf qud L`djjf sun`r` qud ja bfrga gs rdkfgdlcaojd cd

anjut`lar jas frnal`zak`flds ds traoamar tdgas kfgulds cd galdra kflmulta*

dstaojdk`dlcf ul pjal cd traoamf y dvajualcf jfs rdsujtacfs, Cd dsta galdra sd

kflsfj`ca ja kffpdrak`l y sd pfcra dltflkds dvajuar ja pfsò`j`cac cd bfrgaj`zar

dsta ajàlza,

Dl ja kfgul`cac cd Jfs Ajkarr`zfs* Rarnas L`djjf bud `lv`tacf pfr ja

KFKCDJA a ul dlkudltrf kfl jcdrds y rdprdsdltaltds cd ja kfgul`cac, Tl tftaj

cd ;8 pdrsflas as`st`drfl aj dvdltf dl dj qud sd c`skut` sford aspdktfs cdj

j`cdraznf dl jas frnal`zak`flds* jfs prfojdgas cd jdn`t`g`cac cd jfs jcdrds y ja

`lk`cdlkà cd dstas dlt`cacds dl ja kfgul`cac y dl jfs c`bdrdltds dstagdltfs,

Jfs as`stdltds sd rdb`r`drfl a jfs prfojdgas aktuajds qud dlbrdlta U_F

KFL[TG@CF_ kfl rdjak`l aj nas* dj sajag` y aj prdk`f cdj pfjjf, Rarnas L`djjf

jds fr`dlt sford ja bfrga cd `lk`c`r dl jfs c`bdrdltds rnalfs cdj Dstacf d `lkjusf

pjaltd qud kualcf lf sd fot`dld rdspudsta cd dstas* sd pudcd akuc`r a frnal`sgfs

`ltdrlak`flajds* tajds kfgf ja Frnal`zak`l Gulcàj cdj Kfgdrk`f (FGK) y altd

ja Kfrtd @ltdragdr`kala cd jfs Cdrdkhfs Hugalfs,


54/129

HC

Dl Oarahfla* dstd dlkudltrf* aj `nuaj qud jas kfgul`cacds altdr`frds* sd

kdjdor dl jas Fb`k`las cd U_F KFL[TG@CF_* kfl ja as`stdlkà cd 2 pdrsflas

rdprdsdltaltds cd gdc`fs cd kfgul`kak`l* FLN* y nrupfs cd gumdrds cd

c`bdrdltds kfgul`cacds, Dstas sdajarfl* dl prdsdlkà cd Rarnas L`djjf* ja

cdb`k`dlkà cd jfs sdrv`k`fs poj`kfs* cd ja baor`kak`l cd dgout`cfs* ja vdlta cd

jfs kfgoustòjds y jas gdc`k`flds,

Rarnas L`djjf jds gft`v para qud kaca ulf cdsarrfjjd su prfp`f pftdlkàj* qud

sdal kapakds cd asug`r kfgf frnal`zak`l su prfpà andlca y qud ula vdz

`cdlt`b`kacfs jfs prfojdgas hakdr tfcas jas ndst`flds altd jas `lstalkàs

kfgpdtdltds para jfnrar qud sus rdqudr`g`dltfs sdal atdlc`cfs,

[d arrò a ul akudrcf cd prdsdltar ul cfkugdltf a ja sfk`dcac* y a jas

autfr`cacds sford sus ldkds`cacds* sus rdkjagfs y ja pfs`k`l qud kfgf

frnal`zak`l asugdl dl cdbdlsa cd jfs kflsug`cfrds* dl dj qud tago`l p`cdl aj

ludvf nfo`drlf dj rdspdtf a ja `lst`tuk`flaj`cac,

@@ Kflnrdsf cd Frnal`zak`flds cd Kflsug`cfrds=Hakà dj Dgpfcdrag`dltf cdj Kflsug`cfr

Curaltd jfs cas ; y 3 cd anfstf cd ?51?* sd kdjdor dl dj hftdj Hagaka cdj

gul`k`p`f cd Ofka Kh`ka* dj @@ Kflnrdsf Cfg`l`kalf cd Frnal`zak`flds cd

Kflsug`cfrds* oamf dj jdga= Haka dj dgpfcdrag`dltf cdj kflsug`cfr,


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56/129

HB

_`karcf Ganuà* g`dgorf cdj nrupf asdsfr cd dxpdrtfs cdj Urfnraga

KFGUAJ* TLKSAC* tago`l `lv`tacf `ltdrlak`flaj* dxpusf dj tdga=

Kfgpdtdlkà y prftdkk`l cdj kflsug`cfr,

_dprdsdltaltds cd frnal`zak`flds cd kflsug`cfrds cd ja _dpoj`ka

Cfg`l`kala aofrcarfl dj tdga= Avalkds y jdkk`flds aprdlc`cas* prdsdltacf pfr

jfs paldj`stas @vl Kul`jjdra* cd ACFU_FSDK9 [ajvacfr Ufjalkf* dxkflkdmaj cd

U_F KFL[TG@CF_ y rdprdsdltaltd cd ACDU_FKF9 Ksar [av`fl cd

A[FKFTU[A9 y Mfaqul Jukàlf* aktuaj kflkdmaj cd U_F KFL[TG@CF_ y

prds`cdltd cd BTLCDKFG,

Dl dj dvdltf sd aofrc acdgs* dj tdga cd jas S@Ks* kfgf hdrrag`dlta dl ja

cdbdlsa cd jfs cdrdkhfs cd jfs Kflsug`cfrds* ja dxpdr`dlkà jat`lfagdr`kala y

dxpdr`dlkà cd U_F KFL[TG@CF_* dxpudstf pfr Ajbfls`la Kudsta* c`rdktfra

dmdkut`va cd BTLCDKFG* y Uj`l`f Ufjalkf* dlkarnacf cd [drv`k`f aj Tsuar`f cd

U_F KFL[TG@CF_,

Kfgf rdsujtacf cd dstd kflnrdsf sd pudcdl cdstakar cfs `gpfrtaltds

djdgdltfs=

1, [u karktdr `ltdrlak`flaj* y

?, Ja cdkjarak`l cd Ofka Kh`ka* ja kuaj kfltdgpja Dlkarnar aj Dqu`pf cd

Kffrc`lak`l Dstratn`ka (DKFD)* dj sdnu`g`dltf a jas rdsfjuk`flds dg`t`cas

curaltd dj kflnrdsf,


57/129

HN

Kagpaas rdaj`zacas cdscd dj Cdpartagdltf cd Dcukak`l ajKflsug`cfr

Cdscd ja C`rdkk`l Dmdkut`va cd U_F KFL[TG@CF_ y sus cdpartagdltfs*

dl dspdkàj dj cd Dcukak`l y Fr`dltak`l aj Kflsug`cfr* sd kapak`ta aj pdrsflaj

cd ja `lst`tuk`l y sd rdaj`zal kagpaas cd sdlsò`j`zak`l y fr`dltak`l dl dj

`ltdr`fr cdj @lst`tutf y hakà ja pfojak`l,

Curaltd dj pdrfcf dldrf lfv`dgord cd ?51?* U_F KFL[TG@CF_* acdgs

cd sus prfnragas cd dcukak`l kflt`lua* ha rdaj`zacf jas s`nu`dltds kagpaas

dcukat`vas=

Ludstrf c`ldrf* ludstrfs cdrdkhfs (Garzf ?51?)

Fomdt`vf= Kfltròu`r aj pfs`k`flag`dltf cdj ca 14 cd garzf (Ca Gulcàj cd

jfs Cdrdkhfs cdj Kflsug`cfr) kfgf bdkha `gpfrtaltd para jfs kflsug`cfrds,

[dlsò`j`zar a ja sfk`dcac sford ja cdbdlsa cd sus cdrdkhfs b`lalk`drfs,


58/129

HH

Tl kflsug`cfr `lbfrgacf t`dld pfcdr, Ds tu cdrdkhf

Kfl dj fomdt`vf cd fr`dltar y dgpfcdrar a ja pfojak`l para qud cdb`dlca sus

cdrdkhfs dkflg`kfs* U_F KFL[TG@CF_ frnal`z ula kagpaa dcukat`va cd

ajkalkd lak`flaj* curaltd dj gds cd fktuord* kfl dj tdga Tl Kflsug`cfr

`lbfrgacf t`dld pfcdr* ds tu cdrdkhf,

Dl Oarahfla* ja kagpaa arralk dj 0 cd fktuord* cflcd prfgftfrds y

dgpjdacfs cd U_F KFL[TG@CF_ sd jalzarfl a jas kajjds kfl ab`khds* stìdrs y

vfjaltds ajus`vfs a ja g`sga,

Ja kagpaa sd dxtdlc` a [altànf cd jfs Kaoajjdrfs cflcd dj dlkarnacf*

Sdb`jf _`si Hart* multf kfl dj pdrsflaj qud jaofra dl dsa kùcac y prfgftfrds

rdkfrr`drfl jas zflas cdj Kòaf qud aoarka ja Fb`k`la _dn`flaj cd U_F

KFL[TG@CF_* qu`dlds asug`drfl kfgf dl Oarahfla* dj cdsarrfjjf cd ja

kagpaa Tl kflsug`cfr `lbfrgacf t`dld pfcdr* y sd cdspjazarfl pfr jfs

sdktfrds K`dl Budnf* Jfs Udp`lds* Dlsalkhd Odrgcdz* Jas Kfj`las* Jas Uaracas

cd Sralspfrtd Dsp`laj y J`kdy Aj Gdc`f* [fsa* Uudrtf Ujata y Lavarrdtd* cflcd

sd dltrdnarfl gatdràjds cd fr`dltak`l ajus`vfs aj kfltdl`cf cd ja Jdy lgdrf

;48'54 para qud kflfzkal y cdb`dlcal sus cdrdkhfs kfgf kflsug`cfrds,

Dsta g`sga `l`kàt`va sd jjdv a[al Bralk skf cd Gakfrs* cflcd ja C`rdktfra

cd U_F KFL[TG@CF_* c` ula kharja dl dj Ayultag`dltf, Urdv`f a ja g`sga*

sd rdul` kfl jas asfkàk`flds cd [al Bralk`skf y gul`k`p`fs ajdcafs qud jds

pjaltdarfl jas ldkds`cacds cd sus kfgul`cacds y jds dxtdrlarfl su apfyf,


59/129

H@

U_@GD_A KFLGDGF_AK@L CDJ CA LAK@FLAJCDJ KFL[TG@CF_

U_F KFL[TG@CF_ kdjdor kfl nral dltusàsgf y pfr pr`gdra vdz* dj Ca

Lak`flaj cd jfs Cdrdkhfs cdj Kflsug`cfr* dl bdkha 0 cd sdpt`dgord cd ?51?,

Dsta kdjdorak`l bud c`spudsta pfr dj Kflnrdsf Lak`flaj* gdcàltd jdy* dl hflfr

aj ca dl qud sd prfgujn ja Jdy Ndldraj cd Urftdkk`l cd jfs Cdrdkhfs cdj

Kflsug`cfr* lgdrf ;48'54,

Ja kflgdgfrak`l cdj Ca Lak`flaj cd jfs Cdrdkhfs cdj Kflsug`cfr

kf`lk`cd kfl dj spt`gf al`vdrsar`f cd ja prfgujnak`l cd ja Jdy lgdrf ;48'54*

cdj 0 cd sdpt`dgord cd ?554, Dj qu`ltf af cd ja pudsta dl bulk`flag`dltf cd

U_F KFL[TG@CF_* krdacf pfr dsta c`spfs`k`l jdnaj* y kfl dj tdrkdr af cd

ndst`l cd Ajtanrakà Uauj`lf kfgf c`rdktfra dmdkut`va cd ja `lst`tuk`l,

Uara ja bdst`v`cac cd tal `gpfrtaltd bdkha* sd dltrdn ula fbrdlca bjfraj ajAjtar cd ja Uatrà* y sd kdjdor dl ja sdcd cd ja `lst`tuk`l ula hfg`ja fb`kàca pfr

dj [akdrcftd Kataj`lf Sdmdca _agrdz* prrfkf cd ja `njdsà Mdss Gadstrf,

Dj aktf kflt kfl ja prdsdlkà cd jfs g`dgorfs cdj Kflsdmf C`rdkt`vf cd U_F

KFL[TG@CF_* Aoudjfs y Aoudjas cd ja Uatrà y tfcf dj pdrsflaj cd ja

`lst`tuk`l,


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M@

AKK@FLD[ P DMDKTSF_@A[

Kasfs Kfltrfvdrsàjds

Curaltd jfs pr`gdrfs s`dtd gdsds cdj af cd ?51?* U_F KFL[TG@CF_ sd

v`f dlvudjtf dl c`bdrdltds tdgas qud hal rdpdrkut`cf dl ja sfk`dcac kflsug`cfra*

gft`valcf a ja pfojak`l a rdspajcar y aprfoar ja jaofr rdaj`zaca pfr ja

`lst`tuk`l=

Dj nas j`kuacf cd pdtrjdf (NJU)* kfl rdjak`l a jas gujtas acg`l`strat`vas

`gpudstas a jas dlvasacfras pfr `lkugpj`g`dltf cd ja Jdy lgdrf ;48'54* dl dj

dxpdlc`f cd NJU,

Dj dstuc`f rdaj`zacf a jfs sajag`s qud sd kfgdrkàj`zal dl ja pas* as kfgf dj

cdoatd kfl jfs prfcuktfrds avkfjas sford a qud prdk`f cdod jjdnar ja karld cd

pfjjf aj kflsug`cfr b`laj* dltrd ftrfs* sfl ula gudstra cd jfs nralcds cdsabfs a

jfs qud sd ha dlbrdltacf ja `lst`tuk`l para cdbdlcdr y prftdndr a jfs

kflsug`cfrds,

Nas j`kuacf cd pdtrjdf (NJU)

Kfgf kflsdkudlkà cd jas cdlulkàs rdkò`cas dl ja `lst`tuk`l pfr

kflsug`cfrds qud sd s`dltdl ourjacfs pfr dj dxpdlc`f `rrdnujar cdj nas j`kuacf cd

pdtrjdf (NJU)* U_F KFL[TG@CF_* akfgpaacf s`dgprd cdj pdrsflaj tkl`kf

cdj cdpartagdltf cd Gdtrfjfna cd C@NDLF_* prfkdc` a rdaj`zar dxpdrt`k`fs y


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CDC

Dj papdj cd jfs gdc`fs cd kfgul`kak`l dl dj cdsdgpdf cd U_F

KFL[TG@CF_ ha s`cf prdcfg`laltd y cdk`s`vf para kflvfkar vfjultacds*

apfyf y kffpdrak`l dl dj akk`flar y dmdkuk`flds cd ja `lst`tuk`l, [u prdsdlkà

kflstaltd y kfodrtura ldkdsarà altd jjagacfs cd ajdrta a jfs kflsug`cfrds ha

pdrg`t`cf aj `lst`tutf kugpj`r kfl dj rfj cd `lbfrgar fpfrtulagdltd a ja

pfojak`l,

[u akfgpaag`dltf ha s`cf v`taj* y ha kflvdrt`cf dstas vas cd dxprds`l dl

tdst`nfs `lc`skutòjds cd ja jaofr y jas dmdkutfràs cd U_F KFL[TG@CF_,

Budltd= _dspflsaojd cd _dcds [fkàjds,'


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CDD

Budltd= Cdpartagdltf cd Kfgul`kak`flds,'


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CDN

_DKFLFK@G@DLSF[ P AUFPF A JA ND[S@L CD U_FKFL[TG@CF_

Curaltd ja prdsdltd ndst`l* c`bdrdltds frnal`zak`flds y asfkàk`flds cd jasfk`dcac k`v`j hal rdkflfk`cf kfgf pfs`t`vf dj cdsdgpdf cd ja aktuaj C`rdkk`l

cd U_F KFL[TG@CF_* qud ha rdaj`zacf sus apfrtds dl odldb`k`f cd ja

pfojak`l cfg`l`kala, Ufr dsta razl c`vdrsas dlt`cacds y pdrsflaj`cacds hal

dltrdnacf rdkflfk`g`dltfs a su c`rdktfra dmdkut`va* J`kca, Ajtanrakà Uauj`lf

curaltd dj af ?51?,

Jas dlt`cacds qud rdkflfk`drfl ja ndst`l budrfl jas s`nu`dltds=

1, Muvdltuc s`l jg`tds,

?, Ja @njdsà Katj`ka,

;, Tl`vdrs`cac Autlfga cd [altf Cfg`lnf (TA[C),

3, Muvdltuc dl akk`l,

4, _dprdsdltaltds cd ja Bdcdraj Srakd Kfgg`s`fl (BSK),

2, X`fgara H`jar`f y Ajflzf Ldz,

>, [dlacf cd Uudrtf _`kf

8, Kflnrdsf cd Udr,


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Memoria Proconsumidor 2012

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