Proven Strategies for Transparent Collaborative Government Customer
MEMBERSHIP PROSPECTUS 2016-2017 · PROSPECTUS 2016-2017. A ABOUT THE NATIONAL LOCAL GOVERNMENT...
Transcript of MEMBERSHIP PROSPECTUS 2016-2017 · PROSPECTUS 2016-2017. A ABOUT THE NATIONAL LOCAL GOVERNMENT...
Professional support and development for customer service professionals
MEMBERSHIP PROSPECTUS
2016-2017
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ABOUT THE NATIONAL LOCAL GOVERNMENT CUSTOMER SERVICE NETWORK
The National Local Government Customer Service Network is the peak industry body for customer service professionals within the Australian Local Government sector. Our association celebrated 20 years of supporting our members in 2015.
Currently with over 150 Council members across the nation, we are expecting our membership to grow further in 2016/2017.
Currently 140 Councils across the nation are members and we are expecting our membership to grow in both Council members and individual membership in 2016/2017.
‘take your career to the next level with us’
Our members are comprised of people who are passionate about customer service and local government.
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ANNUAL MEMBERSHIP
TAKING IT TO THE NEXT LEVELMEMBERSHIP FEES 2016/2017
Membership of the Network provides numerous benefits to customer service professionals and their local council. It provides opportunity for information sharing, networking and learning.
The Benefits $450 + GST1 Council representative only
$650 + GST2 Council representatives only
$900 + GST4 Council representatives only
Additional officer not included under a membership
Annual Membership Yes Yes Yes NoAccess to membership database
Yes Yes Yes No
Worshops and seminars Member Pricing Member Pricing Member Pricing Non-Member Pricing
Network quarterly meetings - 4 per annum
Yes Yes Yes $50+GST per person
Participate in the Network Quarterly meeting online
Yes Yes Yes No
Online Workshops Member Pricing Member Pricing Member Pricing Non-Member Pricing
Online Training Programs Member Pricing Member Pricing Member Pricing Non-Member Pricing
Online Discussion Forums Yes Yes Yes NoAccess to Members’ Online Resource Centre:As a member you will have access to a library of infor-mation submitted by other members. This library is constantly updated and as a member you have the ability to share your knowledge with other Network members. Access our member database.
Yes Yes Yes No
Access to Sponsor Offers Yes Yes Yes NoNational Local Government Customer Service Conference fees
Member Pricing Member Pricing Member Pricing Non-Member Pricing
Eligible to enter the prestigious National Local Government Service Awards
Yes Yes Yes No
Eligible to participate in the annual Network Benchmarking Program
Yes Yes Yes No
Ability to post and view vacant positions on the online Jobs Board
Yes Yes Yes No
Opportunity to provide an article for the National Magazine
Yes Yes Yes No
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Meet some of the 2015/2016 Executive
Committee: From L-to-R: Donna,
Trevor, Pauline, Beth, Tenneale, Clare and
Damien
National Local Government Customer Service NetworkPresident: Pauline WebbManager - Customer ServicesCity of Canada Bay CouncilTel: 02 9911 6555Email: [email protected]: www.csnetwork.org.au
President/Treasurer Pauline Webb Manager Customer ServicesCity of Canada Bay Council
Vice President: Clare May Group Manager Customer & Information Services
Canterbury-Bankstown Council
Secretary: Damien Robinson Senior Customer Services Advisor
Blue Mountains City Council
Executive Members
Aravindh Mohan Customer Centric Business Manager
Shoalhaven City Council
Beth Langley Customer Service & Communications
Co-ordinatorMidCoast Council
Donna EvansTeam Leader Customer Service
Albury City Council
Naomi WilsonContact Centre Operations Leader
Lake Macquarie City Council
Nicole Merchant Team Leader Customer and Business
SupportBellingen Shire Council
Robbie ShafeCustomer Service Coordinator
Kingborough Council
Trevor MartinCustomer Service Supervisor
Cessnock City Council
2016/2017 Executive Committee