MEMBER SERVICESMEMBER EVALUATIONS

2011

CITY OF ANDERSONVILLE

Municipal Gas Authority of Georgia

Member Evaluations

General Information

Member: AndersonvilleMain Contact: Teresa OwensPipeline: Southern NaturalRegion: SouthernService Area: Sumter County

Member Evaluations

Vital Signs - Customers

• Total Customers: 76- Residential 61- Commercial 14- AG 0- Industrial 0- Transport 1

• Total Gas Services: 76• Total Inactive Services: -• Inactive Services / Active Services -• Gas Customers / Water Customers 23%

Member Evaluations

Vital Signs – Annual Throughput & Sales

• 2009 Annual Throughput: 443,006 Mcf / Yr.• 2009 Annual Sales: 442,990 Mcf / Yr.

- Residential 2,032 Mcf / Yr.- Commercial 375 Mcf / Yr.- AG & Industrial 0 Mcf / Yr.- Transport 440,599 Mcf / Yr.

• Residential (use per customer) – 33.3 Mcf• Commercial (use per customer) - 27 Mcf

Member Evaluations

Vital Signs – Financials

06 07 08 09 10

Annual margin(000’s) - $126 - - -

Return check(000’s) - - - - $2

Transfers (GF)(000’s) - - - - -

Member Evaluations

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$10.00

$20.00

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$40.00

$50.00

$60.00

$70.00

$80.00

$90.00

$100.00

$85.5

5$81.8

6$80.2

7$78.8

8$79.9

0$79.2

1$76.2

8$79.1

8$79.2

6$77.2

0$79.3

9$77.5

8$78.4

2$77.9

6$77.3

7$76.7

5$80.6

3$76.2

8$80.1

2$74.7

8$83.3

3$77.8

2$76.1

9$75.9

3$75.1

1$73.4

1 $88.0

4$86.7

3$93.2

4$91.8

4$94.0

5$91.8

3$91.5

0$91.4

5$91.3

1$88.5

3

12 Month Average BillMembers on Southern Natural

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Member Evaluations

Vital Signs – Rate of Lost and Unaccounted For Gas

2006 2007 2008 2009 20100.0%

1.0%

2.0%

3.0%

4.0%

5.0%

6.0%

7.0%

8.0%

Rate of L&U

Rate of L&U

Member Evaluations

Standard Services Delivery

Budget Forecast: YesRetail Tracker: YesIndustrial Billing Rate Notices (#): NoRate Study: YesMarketing Program: NoCommunication Services: No

Member Evaluations

Current Projects• No current projects

Member Evaluations

Future Opportunities

• 3 mile expansion to chicken houses west of town

• Mulcoa a gas supply customer of the city (?); currently receiving $0.21 per unit to transport

• First return check to be delivered - value of the Gas Authority

Member Evaluations

Issues / Concerns

• Very small system, one customer (transport) accounts for 90-95% of gas sales

Member Evaluations

Engagement Level Measurement

• Gas Authority Engagement Level- SRCS - PACE- Hedge Program - Regional Meetings- AMM - Budget Forecast- Rate Trackers - Communications

• Marketing & Sales Engagement Level- Financing Program (MS) - Rebate Program- Effective Network - Print Ads - Radio Advertising - TV Advertising- Website Advertising - Sales Champion

Member Evaluations

Gas Authority Engagement Level

• SRCS• PACE• Hedge Program• Regional Meetings• AMM• Budget Forecast• Rate Trackers (Retail / Industrial)• Communications

0%

10%20%30%40%50%60%70%80%90%

100%

25%

Gas Authority Engagement

Level

Member Evaluations

Marketing & Sales Engagement Level

• Main Street Financing Program• Rebate / Incentive Program• Effective Appliance / Sales Network• Print Ads – Brochures, Etc.• Radio Advertising• TV Advertising• Website Advertising• Sales Champion

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

0%

Marketing & Sales Engagement Level