Member News Winter 2014/15

8/10/2019 Member News Winter 2014/15

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The best

care in thecommunity

More

help athome

Could

you be avolunteer

Winter 2015


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WelcomeThank you supporting NHScommunity health and social

care services by being amember of the Staffordshireand Stoke on Trent PartnershipNHS Trust.

Made up of 9,000 people including patients,carers, our staff and residents; together weall value the care and services provided inhomes, community hospitals, health centres,schools and prisons across the countythat focus on keeping people well andindependent.

The Partnership Trust is the UKs largestintegrated health and social careorganisation. Our aim is to make sure moreNHS services are better co-ordinated makingit easier for you to get the right care, at theright time.

We believe in helping you to live your life,

your way, in your community.

In Member News 2014 we share how we aremaking sure the best quality treatment andsupport is available where you live. In thisedition we feature:

More help at home How local people are leading our newapproach to complaints

Young people making an impact in care Expanding skills in community nursing Leading the way to a more open NHS

Thank you for your continued support.Please get in touch to share your experienceof our services or to nd out [email protected] or visitwww.staffordshireandstokeontrent.nhs.uk

@

News in brief

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6Cs Focus for All

Partnership Staff Care, compassion, courage,competence, communications,commitment are at theheart of a national initiativethe Partnership Trust haschampioned this year to enhancefurther our culture of compassion .

Open to all our clinical and corporate teams the 6cs Challenge Awardinspires all staff to embed these key themes into everything they do.

Professional Head of Nursing Caroline Llewellyn said: We wantedto ensure that the idea of the 6Cs became part of the culturethroughout the entire Trust, clinical or otherwise, which is where theAward Challenge evolved from. Since it was introduced teams havereally embraced the concept and worked hard to evidence theircommitment.

The rst 6Cs Challenge Award being presented to the Physiotherapyand Orthopaedic Medicine Service based at Sir Robert Peel Hospital inTamworth, by former Director of Nursing & Quality Siobhan Heaeld.

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Patients Benet from District Nurses Enhanced Training Staffordshire patients are beneting fromenhanced skills and knowledge from ourdistrict nurses who have completed aspecialist course aimed to provide expertcare to people in their own homes.

The training means district nurses can care for more

patients living with multiple and complex conditions whilein the community.

Along with more practical experience the course offersopportuity to shadow senior staff including communitymatrons, senior nurses, and often the chief executive toincrease their understanding of leadership within the NHS.

School Nursing Champions Lead the WayYoung people in Stoke-on-Trent areamong the rst to become School NurseChampions as part of a national schemeto boost prole and raise awareness of theservices provided by school nurses.

The Partnership NHS Trust received bursaries from theBritish Youth Council and to train ten 11 to 16 year oldsto become School Nurse Champions in secondaryschools, acting as champions and advisors about servicesprovided by school nurses.

Sue Garland, team leader for school nursing in Stoke-on-Trent, said: Champions will signpost other pupils tothe nurses if they are worried about their health or needadvice. They will also know when and how to contact thenurse and will be on hand to help younger pupils if they

are worried about going to the nurses.She added, This is our rst step to working with youngpeople in Stoke-on-Trent to develop and improve our

services for them. Students recently visited Westminsterto share their experiences and explain about thequalication they champions pick up for their owndevelopment .

Rheumatology Centre Highlighted as National LeaderOur rheumatology centre at the HaywoodHospital in Stoke-on-Trent is being heldup as a national example in providingspecialist care outside of hospital.

A report by national think tank The Kings Fund saysspecialist knowledge is too concentrated in hospitalsand the increasingly complex needs of patients shouldbe treated closer to home and names the rheumatologycentre at Haywood Hospital as an example whereconsultants are acting beyond traditional boundaries.

The report found a pressing need to develop new roles for

hospital consultants who should spend more time

working outside hospitals in multidisciplinary teamswith primary, community and social care colleagues. Thisapproach is championedby the Haywood teamwhich can lead tobetter patientexperience, improvemanagement ofchronic conditionsand reduce waitingtimes .

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The Partnership Trust aims to make sure the rightsupport is available and works with local people, theirfamilies and carers to put together a package of care tolook after people at home and avoid unnecessary trips,or even admission, to hospital where possible.

Several schemes are in place in Stoke-on-Trent and

Staffordshire that can help bring just a little extrahelp at home or an extensive longer term package ofsupport.

Rapid Helps Supports Jim and JaniceJim Atwell from Stoke-on-Trent has multiple medicalconditions, including Parkinsons Disease, and recentlyexperienced a high number of falls leading to repeatedvisits to A&E for assessments, before then being

discharged home.

When Jim fell again, paramedics were able to refer himto a new community service The Hub, an enhancedclinical co-ordinated telephone service that takesreferrals from GPs and health professionals to helpmake sure patients receive the right care at the righttime and in the right place.

A community based Intermediate Care Team wasdispatched to visit Jim and his wife Janice at homewithin two hours of the paramedics referral.

Mrs Atwell explains: The intermediate care teamwere there so quickly, gave Jim a full assessment andarranged care overnight for us too. I was at rock bottom

at that point. You feel quite helpless. I didnt want himin hospital but we needed help too.

A two week care package began that night andincluded input from community nursing, occupationaltherapy, physiotherapy and the falls responder service,transforming the couples experience and supportingtheir independence.

It was wonderful, explained Janice . Things reallyimproved from the very rst time they visited. Iimmediately felt they were there for me too, as well asJim.

District nurses came and you could tell the staffloved their work. They were so professional, and thecommunication was very good. Now I know that helpat home is just a phone call away if we need it.

More Help At Home Providing more help where people need it, to help them stay

independent, is the main focus of care provided by NHS communityhealth and social care services in Staffordshir e .

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New lease of lifefor FlorenceNinety four year old Florence liveda busy life with her daughter inthe Staffordshire Moorlands butfollowing a short stay in hospitalfound it difficult to have thecondence to carry out everydaytasks for herself.

Leek Intermediate Care Team stepped in afterbeing referred by Florences GP and visited inthe mornings and evenings to give her a littlesupport to get back to walking independently,washing and dressing herself again andcondence to make snacks and drinks again athome.

Daughter Wendy says, I cant praise them

enough. We thought my mother would needto go into respite care as she really had lost allability to look after herself. Within just a weekof the team coming, mum had a renewed

condence. Now I think she is more full of lifethan before she was ill.

The staff were just wonderful, not intrusive atall and very gentle. I really feel they came in asfriends. Mum is a very private person and theywere great in letting her lead the way.

Now were out and about again all the time.Shes got the will to live again and thatswonderful.

I c an t pr aise t hem enough. W e t hought my mot her w ould need t o go int o r espit e c ar e as she r eally had lost all abilit y t o look af t er her self .

Quick Access to Care in CannockPartnership Trust community nurses havebeen leading a pilot of a new urgent careservice allowing patients from Cannockand surrounding areas to be treatedappropriately at home, preventingthem from an unnecessary admission tohospital.

GPs, West Midlands Ambulance Service, nursing andresidential homes and Partnership staff can refer tothe Urgent Care Service and speak to a clinician to

agree the type and timescale of response required.

An urgent care nurse then visits the patient; assessestheir needs and treats where possible, referring intoother community services if required.

Since launching in May this year, Urgent Care nurseshave seen 336 patients and been able to avoid 200admissions to hospital.

The process is supported by the introduction ofEmergency Care Plans which help any health or socialcare professional visiting the patient to make a safe

decision about a persons care.

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Summers quality of life hasimproved as shes able to playwith her friends and siblings, go tonursery and enjoy her childhood likeevery other little girl.

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Sign up to safetyProviding high quality, safe and effectiveservices is the rst priority of the Partnership Trust.

As a trail blazer organisation for Secretary forState for Health Jeremy Hunts initiative, SignUp to Safety campaign, the Partnership NHS Trust is at the forefront of the drive to build amore caring and compassionate culture in theNHS with the aims of reducing harm, saving livesand encouraging further openness.

We are focusing on four key areas to improve thesafety and quality of experience for people whouse our services. We are proud to report that:

Pressure Ulcers We have a zero tolerance approach toavoidable grade 3 and 4 pressure ulcers. Nonewere reported in our community hospitalsbetween April and December this year.

We reduced avoidable harm by a 46% incommunity settings from April to June 2014by strengthening training and improving ourinvestigations into incidents.

Falls in HospitalOur Fighting Falls Programme reduced thenumber of falls that resulted in a serious incidentby 54% between April and August this year; a 66%reduction on the same period last year.

Raising ConcernsAppointed UKs rst Ambassador for CulturalChange Helene Donnelly, is an independent routefor staff to raise concerns which are then escalateddirectly to the Chief Executive and Trust Board. Therole supports a broad programme of staff support,enhanced manager training and a helpline to givestaff greater condence.

Rose Goodwin, interim Director of Nursing andQuality said: We all recognise that health andsocial care carries some risk and while everyoneworking in the NHS works hard every day toreduce this risk, harm still happens.

Our ambition is to make it easier for peopleto raise safety concerns and develop ways ofsharing lessons learned from safety incidents withcolleagues across Staffordshire and Stoke-on-Trent,in partner NHS organisations as well as care homes,by having open discussions about how to provideharm free care.

The best care in

your community

46%

zero

54%TOLERANCEOur approach to

avoidable grade3 and 4 pressureulcers.

reducedavoidable harm by

reduced thenumber of falls

that resulted in a seriousincident by

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Public Panel NewCritical Friend onComplaintsFollowing the recommendations from Sir Robert Francis publicinquiry into the failings at Mid Staffordshire Hospital NHS Trust and Anne Clwyd MPs investigation of NHS complaintsprocedures, this summer the Partnership Trust set up a newindependent complaints panel to review and investigatecomplex complaints.

Described as critical friends to the Trust, panellists include peoplefrom voluntary sector organisations such as Healthwatch, AgeUK and the Carers Association as well as former complainants.

Together with senior clinical leads, the panel ensure apologiesare given when necessary, simple and appropriate language isused and independent opinions are present throughout thecomplaint reviewing process.

Rose Goodwin, Interim Director of Nursing and Quality, isleading the new approach to complaint handling for the Trustand says: We want this to be a genuine challenge process sothat we can maximise how we can learn better, ensure weinvestigate in the best way and genuinely review how werespond to people who have felt the need to complain abouttheir experience of our services.

Elizabeth Jarrett, Community Engagement Lead in NorthStaffordshire for HealthWatch, was one of the rst panellists to join the independent complaints review panel and said: Thereview panel is a good example of the Partnership Trust usingHealthWatch Staffordshire as a critical friend and one way the Trust demonstrates its willingness to listen to user and carerrepresentatives and to make improvements to practises andservices.

We want this to bea genuine challengeprocess so that we can maximisehow we can learn betterRose Goodwin Interim Director of Nursing

Our ambitionis to makeit easier forpeople to raisesafety concernsand developways of sharing

lessons.Rose Goodwin Interim Director of Nursing

UKs rst Ambassadorfor Cultural ChangeHelene Donnelly1st

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Mystery User andCarer Programme Would you like to improve local health

and social care services?

Are you a patient, service user or carerand aged 18 or over?

Do you live in Staffordshire?

If so, this could be an ideal opportunity for you!

What is a Mystery User or Carer?Current patients, service users or carers complete ashort questionnaire, openly and honestly, about theirexperience each time they use a service. Feedback canrelate to an appointment, a letter or simply a telephonecall and is returned to our Experience Team to enable usto improve our services

What is expected?Time - Initial training takes around 1 hour. Eachquestionnaire will take around 15 minutes to complete.Mystery shoppers are also be invited to events to hearfeedback results and outcomes and improvements wehave made.

Could yoube an NHSvolunteer?

Please contact Mystery User and Carer Support OfficerTel: 0845 602 6772 orEmail: [email protected]

Interested?

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Are you good withpeople, looking for a wayto contribute to yourcommunity and want arewarding role? Why not

consider volunteeringfor your local NHScommunity services ?

Partnership Trust volunteers play animportant role in enhancing the qualityof care, supporting patients and staffand promoting understanding of healthand social care in the community. Wewelcome volunteers from all sections of our

communities who carry out a number ofdiverse roles.

Our volunteer co-ordinater can help identifythe right role for you and arrange trainingand welcome to the Partnership Trust.

Michelle Wills spends three days a weekvolunteering on community hospital wards.My main role is to keep patients companyand help out with different activities frompainting to signing and the regular teaparties. Many elderly patients like to tell oldstories from their past, which I enjoy hearingand they take pleasure in sharing.

South StaffordshireCommunity EngagementEvents The Partnership Trust would like your views on integrated health andsocial care community services. We are doing things differently andholding events to discuss with local people how we can:

Harness the potential of new technology

Prevent rather than treat illness Care for people closer to home, enabling them to live well at

home for longer Give more people more control of their own health and care

Join us in January to share your views 13 Jan Rising Brook Conference Centre, Stafford (2-4pm) 22 Jan Dove Room, Town Hall, Burton (2-4pm) 27 Jan Chase Park, Hatherton, Cannock (2-4pm)

Help Us MakeSure OurInformationis Right JoinOur Virtual

GroupIt is important that the information weprovide to patients and service users iseasy to understand, accurate and helpful.Could you help us make sure we get ourinformation right?

We are establishing a virtual group whowill review documents, leaets and lettertemplates online to give them a patientand service user seal of approval.

If youre on online and interestedin helping please [email protected]

Id certainly recommend volunteering. Its afantastic opportunity to get involved with thelocal community.

For more details [email protected] ortel: 0300 123 1161 ext 6519

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Did You Know?You can nd out lots of information about our widerange of community health and social services on ourwebsite www.staffordshireandstokeontrent.nhs.uk

Along with health and care advice, comprehensivedetails of services in your area are available. You canalso keep up to date with the latest news, when ourpublic meetings will be held and other developmentsvia our new pages.

Our popular website case studies and short lms ofpeople who use our services are a great way to learnmore about how we help people stay independentand healthy

Recommend aFriend!Help us increase our membership and the voice of thepublic in health and social care services by getting a friendor family member to sign up today.

People can join us online atwww.staffordshireandstokeontrent.nhs.uk

Or request a printed form from our membership office andreturn it free of charge to:Freepost Plus RSSS-GCBS-EKSB,Staffordshire and Stoke on Trent Partnership NHS Trust,Morston House, The Midway, Newcastle, ST5 1QG

Stay inTouchFor more information or to

offer your views on any of thecontent in this magazine, contactour membership office:

t: 0845 602 6772 ext 6519e: [email protected] w: staffordshireandstokeontrent.nhs.uk

Get involved - keep in touch

Follow us on Twitter too

@staffspartnersh

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Member News Winter 2014/15

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Transcript of Member News Winter 2014/15