To Support and promote our local commerce through communication, advocacy and partnerships! 1

To Support and promote our local commerce through communication, advocacy and partnerships! February 2016

Member FocusPregnancy Care CenterEpic is a sexual health program promoting abstinence and is one of........

Josephine County ProfileLarry Graves currently lives in south-ern Oregon where he manages both the Grants Pass and Illinois Valley.......Pg. 4 Pg. 12

12 Steps to a Customer-Focused Cultureby Bill Hogg

More and more organizations are rec-ognizing just how important a deliber-ate and intentional customer-focused culture is, but few companies do it well.

Here are 12 simple steps to ensure your organization is maximizing this impor-tant competitive advantage:

1. Lead By Example: Leaders set the tone and direction. Make customer service a key priority. Make sure your own behav-iours are ones you want modeled by your team.

2. Involve Your Customers: No one knows what your customers want bet-ter than your customers. If you ask them with genuine interest, they will tell you.

3. Engage Your Team: Your team un-derstands your customers and how to deliver the service they want. Include them in gathering customer informa-tion, setting standards and designing processes.

4. Set Expectations: Publish your ser-vice standards so your team and cus-tomers are clear on expectations. You can never exceed expectations if you don’t set them.

5. Solicit Feedback: Be a good listener. Make it easy for customers and your team to provide ongoing feedback about how to improve the service ex-perience—both good and bad. Follow up and ask open-ended questions.

6. Be Customer-Focused: Put your customer needs ahead of your own. Design your processes and procedures with your customer in mind.

7. Provide Tools: Develop tools and processes that help your team under-stand the customer and equip them to deliver a consistent customer experi-ence.

8. Empower Your Team: No one turns an unhappy customer into a fan faster or better than a team member empowered to instantly fix the situation. Provide training and guidelines —then trust them to make the right decision.

9. Measure What You Want Done: Cre-ate a balanced performance scorecard that measures financial, productivity and cus-tomer experience. What gets measured gets done.

10. Recognize Performance: Establish a program to nurture and recognize out-standing performance. Make sure both customers and team members are encour-aged to participate. Continuous improve-ment needs reinforcement. An ongoing recognition program keeps customer ser-vice in focus.

11. Say Thank You: Thank your team for their hard work. Thank your customers for their business, their feedback and their complaints. Remember, without them you have no business.

12. Have Fun: Remember—you chose to be in a customer service business. Choose your attitude and enjoy the opportunity to make a positive impact on someone’s day. Your attitude will rub off on your team and your customers.

One of the key findings in the Grants Pass and Josephine County Chamber of Commerce Busi-ness Retention and Expansion 2014 Survey showed that businesses want customer service skills improved. We are excited to present Peerspectives this year in a unique way targeting Customer Service Training. We have invited four local business leaders to answer your questions about cus-tomer service. Our panelists have all experienced challenges in making their business successful.

We hope you can be there. Better yet, send your management team and staff. See Page 14 for Peerspectives information.

Colene Martin

Grants Pass & Josephine County Chamber of Commerce - www.grantspasschamber.org2

Every Thursday Morning at 10:30am Chamber Chatter is Sponsored by Rogue Credit Union to showcase what is happening in Josephine County.

Chamber Chatter is Fun and Informative while discussions with the Morning Hosts of KAJO and KLDR keep it lively and interesting.

Join us at 10:30am each Thursday Morning to Lis-ten to Chamber Chatter and find out what is Hap-pening in our Community for the Weekend.

Keep your radio dialed to 99.6 FM or 1270AM 10:30-11:00 am on Thursdays.

Coming this month on Chamber Chatter:Greeter of The Month - Karen Raskin

Events - Art Auction, Soup for the Soul, First Crush

Individual Focus - New Board Member David KinyonDavid joined Asante in 1987, start-ing his career as an imaging tech-nologist. Since that time, he has held several leadership positions at Asante and currently serves as vice president of operations for Asante Three Rivers Medical Center. David received his Bachelor’s Degree in Imaging Tech-nology from the Oregon Institute of Technology and his Master of Science Degree in business administration from Marylhurst University. David’s duties include collaboratively devel-oping and executing the Asante outpa-tient strategic plan and providing lead-ership for the ancillary, support and volunteer services at ATRMC. David has served on many local boards and advisory committees.

David said “at Asante, our top priority is our patients. We believe each per-son must be treated with compassion, dignity, honesty, and skill. Our more

than 5,000 employees work together to make this ideal a reality, supported by new technology, modern facilities, and a common purpose of healing and hope. As the largest healthcare provider in nine counties, Asante pro-vides comprehensive medical care to more than 580,000 people throughout southern Oregon and northern Cali-fornia. Our facilities include Asante Ashland Community Hospital in Ash-land, Asante Rogue Regional Medical Center in Medford, Asante Three Riv-ers Medical Center in Grants Pass, As-ante Physician Partners and additional healthcare partnerships throughout the region.

Asante Three Rivers Medical Center has been a member of the Grants Pass and Josephine County Chamber since 1980, I joined the hospital that would later become Asante in 1987. I started my term on the Chamber Board in 2016.”

David KinyonAsante Three Rivers Medical Center

To Support and promote our local commerce through communication, advocacy and partnerships! 3

Special thanks to these individuals who arededicated to promoting and networking their

business every week.

Greeter of the Month

Misty King - Rebel Bricks | Karen Raskin - Accounting Consultants | Ryan Hess - Brookdale Senior Living

January 2016 Greeter of the Month was:

Karen RaskinKaren Raskin is the Marketing Director for David Raskin and his business Accounting Consultant, Inc.

Accounting Consultant, Inc. is a CPA firm doing all types of tax returns, tax planning, bookkeeping and payroll cal-culating and reporting.

He has been in practice in Grants Pass since 1979.

Starting this year he is also offering simple tax prepara-tion starting at $100. His business philosophy is to make the process as easy and painless for the client as possible.

The Initial consultation is free. Call for an appointment at (541) 476-7268

Chamber of Commerce Has New OfficersBy Edith Decker of the Daily Courier

The Grants Pass & Josephine County Chamber of Commerce board is get-ting a fresh start in 2016 with new officers and six new members on its 15-member board.

“We’re going to have a brand new board coming in to play and a lot of new tal-

ent,” said new board chairman Doug Bradley. “So I think our first goal is to put the new tal-ent we have into improving the business climate in Grants Pass and Josephine County.”The first meet-ing of the new

board will be next week, said Bradley, who was previously the board’s trea-surer. He is the general manager of the Holiday Inn Express in Grants Pass.“We will probably be sitting down and doing some strategic planning that would map out a number of years, not just 2016,” Bradley said about his goals for the board.

To a large extent, he said, the cham-ber’s main goal is always the same — “building a positive community for lo-cal business and establishing a healthy commerce in both Josephine County and Grants Pass.”

The other officers for this year’s board are:

• Brandon Bretl, Rogue Community College, chair elect;• Kelsy Ausland, Ausland Group, secretary/treasurer;• Nelson Maler, Morgan Stanley Wealth Management, past chairman.The six new members at-large are:

• Josh Balloch, AllCare Health;• David Kinyon, Asante Three Rivers Medical Center;• Christina Kruger, Pacific Power;• Suz Montemayer, Barrett Business Services;• Brad Niva, Rogue Wilderness;• Nancy Venuti, The Venuti Group.

Members at-large remaining on the board are:

• Jeff Hyde, Evergreen Federal Bank;• Dave Kelly, Kelly’s Automotive;• Steve Roe, Roe Motors;• Jason VanDusen, VanDusen Design;• JR Wheeler, Wells Fargo Bank.

Colene Martin, the president and CEO of the chamber, says the organization’s board is a diverse mix of professionals from different business sectors.

For more about the chamber, contact Martin at 541-956-4100.Doug Bradley

Board ChairChamber of Commerce

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Member FocusPregnancy Care CenterInspiring Teens to Live An Epic Life! by Stacy Lange

Epic is a sexual health program promot-ing abstinence and is one of the programs of your local Pregnancy Care Center. Your Pregnancy Care Center is a faith based organization, founded over 27 years ago by a group of citizens concerned about teen pregnancy and people facing unex-pected pregnancies in Josephine County. Their goal was to prevent both in the most compassionate way possible through in-dividual care. For the last three years, I have been part of the team, privileged to present Epic to area students.

Epic is a 3-5 day interactive presentation that empowers students at local middle and high schools to use critical thinking strategies to make healthy choices about sex, relationships, and abstinence. Epic meets standards set by the state of Ore-gon for human sexuality curriculum.

Epic is designed to inspire a shift in per-

spective and empowering students with strategies for success. Epic means heroic, lasting, meaningful, and im-pactful; and the goal is for students to leave our presentation with hearts set on an epic life and a plan to achieve it. That plan includes valuing their lives and the lives of those around them, an understanding of how early sexual activity can get in the way of reaching their dreams, and tools to maintain boundaries.

Three key elements of Epic are: Goal Setting, Critical Thinking, and Char-acter Development. Epic is a series of seven sections. For example, ‘Dreams, Hopes, Goals’ inspires students to take an active role in their lives and short and long term goals. Our licensed nurs-ing staff presents the medically accu-rate information on the physical risks of sexual activity, transmission, and prevention, promoting sexual absti-nence as the safest method of preven-tion of STDs and pregnancy, affirming the Center for Disease Control. Other sections examine influences, assess the realistic benefits and risks of sexual ac-tivity, including physical, social, and emotional factors, positive self-image, healthy and unhealthy relationship dy-namics, and characteristics of a healthy marriage. Additionally, students are equipped with refusal skills they can transfer to other potentially risky ac-tivities.

“I was impacted most by risks of sexual

activity because it can ruin your life goals.” Student IVHS

“It is never too late. I’ve had a lot taken from me and I’m ready for a change.” Stu-dent GPHS

“Some of my friends were thinking of hav-ing sex, but I think they decided to wait be-cause of you guys.” Student North Middle School

Epic is provided free of charge to all area public and private schools, who in recent years have been struggling with budget cuts. The program is supported by dona-tions made to the Pregnancy Care Cen-ter and costs nearly $45,000 each year. To make a donation, call 541-479-6264 or visit gppregnancy.com.

To Support and promote our local commerce through communication, advocacy and partnerships! 5

teamworkis critical Shane and Jenna Oakley

Montague, California

For three years running, Asante has been named one of the nation’s 15 Top Health Systems by Truven Health Analytics, a leading provider of information and solutions to improve the cost and quality of health care.

Watch Shane’s story atasantemoments.org

Shane and Jenna are a husband and wife who enjoy team roping. When they learned Shane had a leaking heart valve that needed immediate replacement, they relied on the experienced care team at Asante Rogue Regional Medical Center.

“It’s not just one doctor, it’s a whole team. The doctors, nurses—everybody went above and beyond our expectations. I haven’t met one I wouldn’t trust with my life.” —Shane

15ASAN032_GPCN

Grants Pass & Josephine County Chamber of Commerce - www.grantspasschamber.org6

The Optimistic Workplace: Creating an Environment That Energizes EveryoneBy Shawn Murphy

Learn to influence the workplace cli-mate and create meaningful and lasting change from author Shawn Murphy. Shawn is an independent consultant with 20 years of experience working with organizations to create workplace optimism.

These resources were curated by the Collection Development Librarian for Josephine Community Libraries.

For more information visit:www.josephinelibrary.org

Or email us at:info@josephinelibrary.org

With the lengthening days which distinguish the third month of winter from its prede-

cessor, come ardent desires for spring, and longings for the time of birds and flowers.

An adventurous swallow too early flying from the south, a vision of snowdrops in the

snow, a day of April warmth lit by a slant February sun, are all hailed with pleasure as

harbingers of a more gracious season on its northland way. ~Oscar Fay Adams

The Optimistic Workplace: Creating an Environment That Energizes Everyone

By Shawn MurphyLearn to influence theworkplace climate and create meaningful andlasting change fromauthor Shawn Murphy. Shawn is an independentconsultant with 20 years of experience working withorganizations to createworkplace optimism.

Investing ToImprove ServiceTo ensure customers have the safe, reli-able electricity they need, Pacific Power continues to make targeted long-term investments in its system. The system investments work to ensure capacity, improve equipment performance and maintain or restore service when elec-tricity needs to be rerouted.

In 2015, transformer capacity was added to the Pacific Power substation near Boardman. This important proj-ect provides for additional irrigation pumps and enhances the overall reli-ability of the regional transmission grid that delivers electricity to homes and businesses.

Construction will begin this year to in-stall an additional 230-kilovolt circuit

breaker at the utility’s Pilot Butte substa-tion near Bend. The new equipment im-proves reliability and operational flex-ibility in the area and is expected to be in service by late 2016.

For more information, visit pacificpow-er.net/reliability.

To Support and promote our local commerce through communication, advocacy and partnerships! 7

Become a Bike Friendly Business and Enhance your Marketing Exposure to BicyclistsWhat is the Bike Friendly Program

Oregon loves bicyclists. That’s why we’re the first state in the nation to create a Bike Friendly Business program geared toward travelers. It serves as a recogni-tion and training program aimed to:

• Help tourism-related businesses un-derstand the importance of Oregon’s growing bicycle tourism industry

• Provide tips and tools for how busi-nesses can be Bike Friendly

• Highlight businesses who commit to enhancing the Oregon biking experi-ence for visitors and OregoniansWhy Your Business Should Participate

• Bicycle travelers in Oregon spend $400 million annually – approximately $1.1 million per day. By becoming Bike Friendly, your business will be primed to tap into this growing segment of our economy.

• This free program will give tour-ism-focused businesses special rec-ognition through Travel Oregon’s marketing channels including RideOregonRide.com, TravelOre-gon.com, and the official state Visitor Guide, which is produced each year.

• Businesses also receive a welcome packet with a Bike Friendly toolkit, stickers, window clings and the op-tion to purchase a customized Bike Friendly sign.

Who can participate

Tourism-related businesses that have a physical location in Oregon, which are open to the general public and have hours of operation posted at the location and/or online. Tourism-related businesses shall fall in line with Travel Oregon’s Business Listing Guidelines in order to participate in the Bike Friendly Business program.

How to Get Recognized as Bike Friendly

Businesses need to follow these four simple steps:

• Step 1: Know the program require-ments and recommendations. Depend-ing on the services or amenities your business provides, there may be require-ments that we request you adhere to. We also list recommendations that are help-ful for any business looking to maximize their bike-friendliness.

• Step 2: Get inspired and informed! Watch the 3-part video/tutorial series. Please watch all three videos in full be-fore completing Step 3. You will be tested on them in the application.

• Step 3: Submit your application.

• Step 4: Obtain your Bike Friendly sign and take advantage of your welcome packet materials.

Grants Pass & Josephine County Chamber of Commerce - www.grantspasschamber.org8

To Support and promote our local commerce through communication, advocacy and partnerships! 9

Mid Rogue Imaging Center is an independent facility giving you superior images and service in a caring, safe, and convenient outpatient setting. Since 2001, we have performed a wide range of diagnostic services that play an important role in the prevention and early detection of diseases.

Save money.You’ll only pay a fraction of what you would pay at a hospital, drastically reducing your out-of-pocket expenses.

Lightning fast results.Your images are sent to your referring health care provider within minutes. The radiologist’s report takes just a few minutes for an X-ray, a couple of hours for MRI and CT scans.

High tech.Our state-of-the-art technology is precise.

Custom imaging.Each image is customized for your physique and the expectations of your provider.

Convenience.Same-day appointments available. Medicare- accredited facility. All insurances accepted.

1619 NW Hawthorne Ave., Grants Pass Mon–Fri, 8–5 541.472.5154 www.midrogueimaging.com

X-Ray, MRI, CT, Ultrasound

Grants Pass & Josephine County Chamber of Commerce - www.grantspasschamber.org10

usbank.com

Equal Housing Lender. Member FDIC. ©2015 U.S. Bank 150942 9/15

Visit one of our Grants Pass locations:

Downtown, 400 SW Sixth Street, 541.474.1121

Redwood Haggen, 1690 Allen Creek Road,

541.955.4507

“Safer & Happier Driving” For

Precision Alignment & Brakes SuperSteer® Steering & Suspension Kits Roadmaster Suspension Kits Tow Braking Systems

417 SW Henderson Lane - Grants Pass, OR 97527 Ph: 541-479-2882 or 800-245-8309 www.hendersonslineup.com www.supersteersuperstop.com

Call us at the Chamber Visitors Center for more information on this program!

(541) 476-7717

To Support and promote our local commerce through communication, advocacy and partnerships! 11

AmbassadorsRibbon Cutting:Friday, January 15thOregon Mattress Authority(New Location)202 Mc Donald Lane(Next to Casa Amiga)

Health Insurance

That Makes Sense for

www.ATRIOhp.com

1867 Williams Hwy, Ste. 110Grants Pass

541-507-4050

UpcomingRibbon Cutting:Friday, February 12th10:00am

Subway1700 NE 6th StreetGrand Opening/ New Location

Grants Pass & Josephine County Chamber of Commerce - www.grantspasschamber.org12

Profile on Josephine County

Larry currently lives in southern Ore-gon where he manages both the Grants Pass and Illinois Valley Airport opera-tions for Josephine County. His duties include oversight of 135 private and commercial leases, applying for and managing FAA Airport Improvement Program Grants and supplemental grants from the state of Oregon, ad-vocating and facilitating commercial aviation activity and development, as-suring safe conditions at both airports, and helping to maximize the positive impact of each airport in the commu-nity for the people of Josephine County. Larry served as a volunteer on the Ashland Airport Commission from 2008-2011. Prior to mov-ing to southern Oregon in 2006 he was the founder/owner of two companies; a manufacturer’s rep business, and AirCrafters LLC (1998), a custom aircraft builder-assistance center which is still op-erating at Watsonville Airport in California.

Larry has been an active pilot since 1977 and has acquired an instrument-rating, and commercial, multi-engine and flight instructor cer-tificates. He also developed and taught weekend seminars for the Experimen-tal Aircraft Association (EAA) in com-posite aircraft fabrication techniques, and has delivered talks and seminars on various aspects of custom aircraft fabrication, certification and ownership for the EAA all over the country. Mr. Graves earned a BS in Aeronautics from San Jose State University in 1980.

Grants Pass Airport Day Saturday, September 3rdDay starts at 8am with a Pancake Breakfast plus events until 3pm

Hampshire Hollow Located at Grants Pass Airport, this designated area if for fly-in campers who stay overnight. Running water, hot showers, picnic tables, a fire ringare some of the features. During fire season, this area handles up to 15 USFS personnelAirport HoursEach airport is open 24/7 to the aviation public. The Administration Office hours are Monday through Friday from 9am – 5pm Tours given upon request.

JOSEPHINE COUNTY, OREGONSINCE 1856

PROUD TO BE THE BEST

Larry GravesManager, Josephine County Airports

Larry GravesManager

Josephine County Airports

Illinois Valley Airport, five miles south of Cave Junction on Hwy 199

To Support and promote our local commerce through communication, advocacy and partnerships! 13

Josephine County is very fortunate to have two excellent general aviation air-ports serving the Grants Pass and Cave Junction communities. Integral to every successful community in America is a vi-brant and healthy airport. Aviation acts as a magnet attracting businesses and busi-ness travelers, facilitating commerce and enabling efficient expansion into new ter-ritories.

Airports are home to many special events of interest to the general public, and the airports at Grants Pass and Illinois Val-ley are no exception. Every Labor Day Weekend there is an Airport Day Open House at the Grants Pass Airport, and in early June the Illinois Valley Airport is host to the Moon Tree Run and Fire-fighter Fair.

Dutch Bros, Rogue Valley Door, Pacific Aviation NW, PacJet Charter and a dozen other companies call Grants Pass Airport their aviation home-base. With almost 220 aircraft based at GP, and another 30 or more at the IV Airport, aviation plays an ever-increasing role in the successful business operations of Josephine County.

Profile on Josephine County

Firefighting helicopter at Grants Pass Airport (Kaman K-max)

American New Standard Biplane at the GP Airport Day Open House

Piper Cheyenne propjet operatedby PacJet Charter

Airport Campground builtby EAA Volunteers

Piaggio Avanti business jetprop parked at Grants Pass Airport

JOSEPHINE COUNTY, OREGONSINCE 1856

PROUD TO BE THE BEST

Airport Day Crowd at GP AirportLabor Day Weekend

Grants Pass & Josephine County Chamber of Commerce - www.grantspasschamber.org14

To Support and promote our local commerce through communication, advocacy and partnerships! 15

ARBONNE®

Candy MoraschIndependent Consultant

Area ManagerArbonne ID# 127-42-815

541-660-7209

candy@onceuponahorse.org

Carleen GallowayIndependent Consultant

District ManagerArbonne ID# 21224344

541-226-6914

carleengalloway.arbonne.com

ARBONNE®

Pure • Safe • Beneficial

The Oregon........Employment Department

offers Workforce Solutions: • Recruitment Services• Workforce & Economic Information• Largest Source of Job Seekers• Services Offered at No Charge

(541) 476-1187www.WorkingInOregon.org

1569 NE “F” Street Grants Pass, OR 97527

Lady CougarsSpread Some JoyFrom Illinois Valley News The IVHS girls soccer team munched on pizza and wrote over 200 Christmas cards in participa-tion of Project Joy. The Christmas cards were sent to retirement and assisted living facilities around Grants Pass.

Project Joy is a Grants Pass Cham-ber of Commerce event.

Assistant coach Carrie Boltz said, “What a heartwarming experience to be a part of; the young extend-ing their Christmas cheer to the elderly.”

Lily Cusomano (left), Jolene Steward Blonde and Sara Colee; head coach DickMattie (right), Ashlee Griffin, Aarika Brooks and Annika Swenson.

JEFF CLARK INSURANCE

OFFICE: 541-476-7715FAX: 541-479-0922

1-800-427-2981

620 S.W. SIXTH STREETGRANTS PASS, OR 97526

Email: jeff@clarksinsurance.comJEFF CLARK

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Feb 01 - Feb 07MTAS Photo Exhibit ~ Grants PassRogue Coffee Roasters610 SW K Street

Feb 03Young Master Gardeners ProgramIllinois Valley branch Library

Feb 04Art AuctionBear Hotel

Feb 04Rose Circle Youth Mentoring Circle04:30 PMWilliams Library

Feb 05First Friday Social ~ MTAS CampaignRogue Roasters610 SW K Street

Feb 05First Friday Live6:00 PM - 9:00 PMDowntown Grants Pass

Feb 06Winter Growers MarketJoCo Fairgrounds9:00 AM - 1:00 PMJosephine County FairgroundsCommercial Building

Feb 06Mardi Gras DanceFebruary 6, 201612:00 PMTakilma Community BuildingCave Junction

Feb 07JoCo Fairgrounds Bingo ~ WeeklyJosephine County FairgroundsArts & Craft Building1451 Fairgrounds Rd

Feb 10Home Buyer Seminar Location will be confirmed with RSVP.(541) 476-9616 email: Daniel@grantspasshomes.com

Feb 10Young Master Gardeners ProgramGrants Pass branch Library

Feb 12Second Friday Poetry ReadingsGP Museum of Art

Feb 12Valentine’s DinnerSchmidt Family Vineyards

Feb 12Siskiyou FilmFest ~ 14th Annual6:00 PM - 9:30 PMGPHS Performing Arts Center

Feb 13Piano Recital ~ Vernon SnyderNewman Methodist Church132 NE B Street

Feb 13Black, White & the Blues ~ 2016Art Auction and Dance Party.Wheeler Toyota

Feb 132016 Lincoln Day DinnerJosephine County FairgroundsPavilion Building1451 Fairground Rd

Feb 13Russian WinterfestFruitdale Grange

Feb 18KickStart Workshop08:00 AM - 09:30 AMChamber of Commerce, Boardroom

Feb 20VIDA Guitar Quartet JoCo Community ConcertsGPHS Performing Arts Center

Feb 20 - Feb 21Josephine County Sheriff ’s Posse Horse Show and GymkhanaJosephine County Fairgrounds

Feb 26 - Feb 28Oregon Shakespeare FestivalAshland Feb 27Girls RockGPHS

February Community EventsFeb 28Soup For The Soul ~ 2016Climate City Brewing Company509 SW G Street

Feb 28Masterworks ConcertRogue Valley Symphony3:00 PM - 5:00 PMGrants Pass High School Performing Arts Center

Call us at the Chamber Visitors Centerfor more information on this program!

(541) 476-7717Please visit our website www.grantspasschamber.org for additional details on these events.

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Our Newest MembersRiver Mist Ranch

257 Quail Lane, Grants PassContact: Diana Shultz – Co OwnerPhone: (541)218-1169Email: ddshultz@rivermistranch.comWebsite: www.RiverMistRanch.comCategory: AgricultureEstablished in 2004, River Mist Ranch is located approximately 12 miles northwest of Grants Pass at 257 Quail Lane. Owners, Diana and Dick Shultz raise alpacas and hay to sell. Alpacas are fleece animals and the Shultz’s have their fiber made into yarn, roving, and handmade products that are for sale in their Studio located on the ranch. They also offer fiber art supplies and host classes in the Studio. Ranch tours are available where visitors are intro-duced to the alpacas and learn how the fiber is harvested and prepared for processing. Tours for individuals or small groups may be arranged. Called for hay availability during the summer and fall months. The Studio’s hours are Wednesday and Saturday from 12:30 P.M. to 5:00 P.M. other times by appointment. Inquiries should be made at 541-218-1169.

Ferguson Fabrication, LLC

100 Galice Road, MerlinContact: Kerry Ferguson – OwnerPhone: (541)471-9220Email: fergusonfabrication@msn.comWebsite: www.fergusonfabrication@msn.comCategory: FabricationFerguson Fabrication is a custom wrought iron facility located in Southern Oregon, in the beautiful city of Grants Pass. Specializing in decorative iron & architectural metal work for residential homes & commercial buildings for customers throughout Josephine County. Owner, Bill Ferguson is a local artisan at heart, using metal as his medium to create beautiful iron concepts for beautiful homes in our area.

Established in 1995, since then we have expanded our company to offer powder coat & media blasting services. Powder coating today now offers a wide variety of colors, textures & finishes.

We fabricate a vast selection of custom products such as entry gates (includ-ing automatic gate openers A/C & solar powered), garden gates, courtyard gates, iron railing for interior & exteriors & more, all designed specifically for you. We also help bring your designs to fruition for the creative client that has something special in mind. We’ve built anything from fireplace screens to sculptures..

Decorating Den Interiors

5076 Leonard Rd # 100, Grants PassContact: Pam Carmichael – OwnerPhone: (541)210-8877Email: pam@decoratingden.comWebsite: www.PamCarmichel.DecoratingDen.com Category: Interior DesignInterior Design is my passion. I love working with my clients to help them make their home and lives more beautiful. When I come to your home, I bring an extensive array of products covering the home furnishings market covering all styles from classic traditional to modern contemporary.

I will show you samples of custom window treatments, bedding ensembles, floor covering, wall covering, accessories, lighting, upholstered furniture and case-goods so you don’t have to run around town!

Grants Pass & Josephine County Chamber of Commerce - www.grantspasschamber.org18

Best Western Grants Pass InnBrookdale at the Springs

Caveman Auto Parts & RecyclersCentury 21 J.C. Jones American DreamChapel of the Valley - L.B. Hall Funeral

Constance’s WRITE!Dutch Bros.

Fields Home CenterFox 26 Broadcasting Communications

General Credit Service, Inc.Grounds Guys Landscape ManagementHabitat for Humanity, Grants Pass Area

Home Comfort Hearth & PatioHome Instead Senior Care

Hong Kong RestaurantInterim Healthcare

Jim Sigel Automotive CenterJosephine Community Libraries, Inc.

Josephine CountyJosephine County Shrine Club

KOBI - TVPepsi Beverages Company

Renee OlmstedRogue Community College

Rogue Valley Humane SocietySears

Siskiyou Field InstituteSt. Paul’s Lutheran Church

Super 8The Human BeanWildlife Images

Thank you for Renewing Your Membership

Chamber of Commerce Contact InformationGrants Pass & Josephine CountyChamber of Commerce1995 NW Vine Street, Grants Pass OR 97526Phone: 541.476.7717 Fax: 541.476.9574gpcoc@grantspasschamber.orgwww.grantspasschamber.org

StaffColene MartinPresident/CEOcmartin@grantspasschamber.org

Sue BrownBusiness Directorsue@grantspasschamber.org

Linda BradleyMarketinglbradley@grantspasschamber.org

Art DyerCustomer Service Representativeadyer@grantspasschamber.org

Executive Board of DirectorsCHAIR/ Doug BradleyHoliday Inn Express

CHAIR-ELECT/ Brandon BretlRogue Community College

TREASURER/ Kelsy AuslandAusland Group

PAST-CHAIR/ Nelson Maler Morgan Stanley Wealth Management

Board of DirectorsJosh Ballach - AllCare HealthJeff Hyde - Evergreen Federal BankDave Kelly - Kelly’s AutomotiveDavid Kinyon - Asante Three Rivers Medical Center

Christina M Kruger - Pacific PowerValerie Wilson - BBSIBrad Niva - Wine Hopper ToursSteve Roe - Roe MotorsJason VanDusen - VanDusen DesignNancy Venuti - The Venuti GroupJ.R. Wheeler - Wells Fargo Bank

Foundation Board MembersSteve Ware - Chair Jo Co Sportsman AssociationJodi Wainwright, Jodi the AuthorDarlene Dart, People’s BankLowell Gibson, Recognition Specialties

Nancy VenutiOregon Principal Broker, CRS

nancy@grantspasshomes.com

GrantsPassHomes.com

Office: 541.476.9616 800.906.9616 Cell: 541.660.0612

1012 NW 6th St. • Grants Pass, OR 97526

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E Beacon Dr

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GRANTS PASS and JOSEPHINE COUNTYCHAMBER OF COMMERCEPO BOX 9701995 NW VINE STREETGRANTS PASS, OR 97526-0290

Chamber News To Support and promote our local commerce through communication, advocacy and partnerships!

February 2016

Grants Pass & Josephine CountyCHAMBER OF

COMMERCE