Mehul Shah

Cloud Solution Architect

“OUR GOAL IS TO DEMOCRATIZE A.I.

TO EMPOWER EVERY PERSON

AND EVERY ORGANIZATION

TO ACHIEVE MORE

”SATYA NADELLA

Microsoft AI

Agent Applications Services Infrastructure

For every person and every organization

Cortana

133 million users | 12 billion questions

Agent

Knows you | Knows your work + life | Knows the world

1,000+ skills and knowledge

DIGITAL

PERSONAL

ASSISTANTS

Applications

Office 365

Flow Keyboard

Pix

Customer Service and Support

Dynamics 365

Skype

Teams

Calendar.help

Focused Inbox

From:

To:

CC:

Subject:

Marcus

Carrie

Project Kickoff

Carrie,

Let’s have our project kickoff meeting

next week.

Cortana, can you find a time that works

for us?

Marcus

Cortana

Calendar.help

MicrosoftDynamics 365

Leads

Supportcase

Opportunities

Digitalmarketing

Projects

Servicerequests

Orders

Shipments

Forecast

Equipmentmaintenance

Cynthia Dellman was

recently promoted to VP of

Eastern Region at Contoso

Travel time to your next meeting

Your connections

Relevant News

Intelligence fromthe web graph

Your schedule & travel

Intelligence fromthe CRM graph

Monitor account activity

Close alert

Action

Services

Bot Framework

Cognitive Services

Cognitive Toolkit

Cortana Intelligence

Cortana Devices SDK

Cortana Skills Kit SDK

CORTANA

DEVICES

SDK

CORTANA

SKILLS

KIT

Intelligent Kiosk

QnA Maker

Enrich user experiences with contextual entity search results

Conversation as a platform

{ Your Code }

Direct Line Protocol

REST Endpoint

C#

Botpatterns

01Information RetrievalLookup, reference and information seeking, scenarios

backed by a data source

“What are the features of service plan A?”

“When are the trains leaving on Thursday?” 02TransactionalLook up info, make amendments, scenarios backed by

a data source

“Upgrade my account to plan B”

“book two tickets for film A on Monday using my credit card”

03Advisory RolePrescriptive guidance via ‘expert systems’ based on user

input.

“How much can I save if I switch to payment plan B?”

“Should I add an additional component to my service plan? ”

04Social ConversationsAbility to sense sentiment and engage in open-ended

conversation within the bots area of expertise.

“Your product is terrible, I would like a refund.”

“I have had a terrible experience, who can I talk to?”

C#

BOT BUILDER SDK

NodeJS

Cross platform emulator

BOT CONNECTOR

Routes Messages

Manages State

Bot registration/directory

Session Tracking

Per-user, per-bot storage

APIs

Bot Connector

Bot Channels

BotWeb Application

Skype

Web chat

Direct Line

Email O365

Facebook Messenger

GroupMe

Kik

Slack

SMS

Telegram

Microsoft Teams

Bots +

I would like the latest stock value of Microsoft.

Utterance

Intent Entity

The Microsoft AI platform

https://dev.botframework.com/

https://docs.microsoft.com/en-us/bot-framework/

https://github.com/Microsoft/BotBuilder

Microsoft Virtual Academy

https://docs.microsoft.com/en-us/python/cognitive-toolkit/tutorials?view=cntk-py-2.0

https://github.com/Microsoft/CNTK/tree/master/Examples

https://github.com/azure/ObjectDetectionUsingCntk

https://github.com/Azure/ImageSimilarityUsingCntk

https://github.com/Azure/ImageClassificationUsingCntk

https://github.com/Azure/cortana-intelligence-product-detection-from-images