Mehul Patel-Resume

Mehul Patel #408, Asset Alcazar, Kallahalli, Valegere, Sarjapur Road, Bangalore - 562125 E: [email protected] , [email protected] M: +91 9741222998 Objective: To work with an organization that can provide me opportunities to further enhance my skills and utilize my language capabilities. EXECUTIVE SYNOPSIS Resourceful professional with 8+ years of rich experience in managing business processes and business analytics with reputed global companies in India. Skilled in applying tools like Oracle Business Analyzer to develop insightful reports and PowerPoint presentations on areas like retail markets, company & industry performance assuring accuracy and timeliness. Proficient in leading, motivating, grooming and developing teams and controlling attrition through effective people management. Well versed in developing processes and controls to ensure compliance with SLA requirements and drive performance. Experience in initiating, executing and managing high cost benefit projects for client Proactive dedicated professional delivering excellence through effective planning, coordination, problem solving and execution. PROFESSIONAL EXPERIENCE Genpact India Pvt. Ltd. Assistant Manager, (December 2007- Till date) 1* Team management Driving results through a team of 12 members Responsible for driving efficiency and productivity through team Ensuring quality timeliness targets are met and are above 99% 2* Client management Daily status calls discussing issues, challenges and prospective solutions in process AD-Hoc support as and when required, identifying resources and utilizing Sharing process/project health with all stake holders through deep dives and MBR's 3* Process management Working on projects which are undertaken to bring in efficiency Identify gaps or areas of opportunities which would facilitate process quality at 99% or improve Driving and sharing best practices across verticals 4* Project management Identify, initiate and deliver high efficiency projects resulting to significant productive gains Creating SOP and documentation from sustainability stand point Identify possible challenges and providing solution, making sure that projects are completed as per deadline Page of 2: Mehul Patel

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Mehul Patel#408, Asset Alcazar, Kallahalli, Valegere, Sarjapur Road, Bangalore - 562125E: [email protected] , [email protected] M: +91 9741222998

Objective: To work with an organization that can provide me opportunities to further enhance my skills and utilize my language capabilities.

EXECUTIVE SYNOPSIS

Resourceful professional with 8+ years of rich experience in managing business processes and business analytics with reputed global companies in India.

Skilled in applying tools like Oracle Business Analyzer to develop insightful reports and PowerPoint presentations on areas like retail markets, company & industry performance assuring accuracy and timeliness.

Proficient in leading, motivating, grooming and developing teams and controlling attrition through effective people management.

Well versed in developing processes and controls to ensure compliance with SLA requirements and drive performance.

Experience in initiating, executing and managing high cost benefit projects for client Proactive dedicated professional delivering excellence through effective planning, coordination,

problem solving and execution. PROFESSIONAL EXPERIENCE

Genpact India Pvt. Ltd.Assistant Manager, (December 2007- Till date)

1* Team management Driving results through a team of 12 members Responsible for driving efficiency and productivity through team Ensuring quality timeliness targets are met and are above 99%

2* Client management Daily status calls discussing issues, challenges and prospective solutions in process AD-Hoc support as and when required, identifying resources and utilizing Sharing process/project health with all stake holders through deep dives and MBR's

3* Process management Working on projects which are undertaken to bring in efficiency Identify gaps or areas of opportunities which would facilitate process quality at 99% or improve Driving and sharing best practices across verticals

4* Project management Identify, initiate and deliver high efficiency projects resulting to significant productive gains Creating SOP and documentation from sustainability stand point Identify possible challenges and providing solution, making sure that projects are completed as per

deadline Establishing process for new business wins

5* Ideas and innovation Sharing new ideas, layouts for dashboards/reports to capture new business Supporting RfP's for new business pitches

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Pyramid BPO Senior Customer Care Executive (July 2006 - December 2006)

Handling UK outbound sales for process -Toucan Managed a team of 3-4 people for process Toucan Was responsible for monitoring and supervising the team's login time and CTQs (quality parameters)

Continuum SystemsCustomer Care Executive, (June 2005 - May 2006)

Handling US inbound customer queries for WQN Handling UK outbound sales process -Toucan

EDUCATION B.Com. University of Delhi, 2007 German: Diploma in German Language from max Müller Bhavan, New Delhi

Completed G3 (Grundstuffe) Completed M1 Business level (Mittelstuffe) Was pursuing M2 and left due to job

TRAINING & COURSES

Lean trained and testedGreen belt trained and tested

TOOL KNOWLEDGE

MS OfficeQlik ViewSales analyzerPlus-suiteILD

PERSONAL PROFILE

Date of Birth: 18 January 1987 Languages: English, Hindi, German Interests : Music, Playing guitar and Cricket. Nationality: Indian

Page of 2: Mehul Patel