Megan Palmer 316 E. 4th St., Apt. 3, Maryville MO 64468 | s517001@mail.nwmissouri.edu | 402.215.9248

PROFILE ______ Four years of progressive experience in the customer service field with positions ranging from supervising a team of

employees in order to maximize an experience to interacting with customers and guests as the main communication line in a shopping store.

Quickly recognize problems that others may not detect; seek input from others in order to address these issues.

EDUCATION ___________________________________________

Bachelor of Science | Public Accounting May 2017Northwest Missouri State University (NWMSU), Maryville, MO GPA: 3.7Honors: Presidents’ Honor Roll, Fall 2013, Spring 2014

Academic Honor Roll, Fall 2014, Spring 2015

Selected to participate in honors program that is reserved for high-ability, motivated students who take their education seriously.

Program requires additional research opportunities, more extensive reading and challenging educational experiences that allow for application of material to a global society.

RELATED EXPERIENCE _

Kids Activities Supervisor | Life Time Fitness | Omaha, NE March 2015 – Present

Promoted in less than one year to a leadership position managing 10-12 team members who are supervising up to 160 kids, ages 3 months to 11 years old in the kid’s activity center.

Promote Life Time Kids programs, products and services, such as parent’s night out, birthday parties and holiday events.

Delegate tasks and monitor performance of staff; provide constructive feedback when needed. Maintain a safe and healthy environment with respect to other children, equipment and surroundings. Continued tasks as a team member.

Kids Activities Team Member | Life Time Fitness | Omaha, NE June 2014 – March 2015

Articulated knowledge of kids activities programs and services while promoting life time kids programs. Engaged children in interactive activities that included storytelling, organized arts and crafts, singing and games

while maintaining a safe and healthy environment.

Sales Associate | Gordmans, Inc. | Omaha, NE May 2011 – Feb. 2012, Nov. 2013 – Feb. 2014

Provided excellent service by responding to customer requests and processing their sales in an accurate, friendly, and timely manner.

Accurately completed administrative tasks including merchandise counts, price changes, transfers, returns, and damages.

Maintained positive image of store through regular upkeep when customers weren’t ready to check out.

LEADERSHIP/ACTIVITIES __ Delta Mu Delta Honor Society Involved in teaching Junior Achievement at Horace

Mann Elementary, Spring 2015

Northwest MO State University Orchestra Perform three concerts each year, rehearse two

times per week, Other performances as scheduled

Computer Skills

Microsoft (Word, Publisher, Excel, PowerPoint, Access, Outlook)

Microsoft Windows '98, '00, XP, Vista