Megan McKeever - Open Source

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  • 1. Open Source Usability Testing SoftwareMegan McKeeverSep. 23 2012

2. Infomaki is an open-source, lightweightusability tool developedfor and by the New YorkPublic Library. Launched in February2009 It presents respondentswith a single questionat a time from a pool ofactive questions. In its first seven monthsof use, it had fieldedover 100,000 responsesfrom over 10,000respondents. 3. Traditionally, the NYPL had used surveys to get customer feedback. It was a regular, please-answer-these-questions pitch with 19questions about web usage habits spread across 8 pages. Over 14 days, that survey received 7,341 individual answers toquestions from 520 respondents, just 60% of whom completedthe whole survey. But, in November of 2008 with a re-design launch looming,they wanted to look for new feedback tools. 4. December 2010January 2010Images via 5. NYPL learned about the Five Second Test (open source usability software), which allows users to upload two designs and polls users on preference, upload one design and ask participants to recall elements after initial sighting. ( 6. Designed to act as a one question survey, itpresents respondents with a randomly selectedquestions from a pool of active questions.Initially, two types of questions were supported:multiple choice and Where would you clickto? (attached to a screenshot or otherimage). Recently, they have added five-second tests forcomparing two designs and for testing recall ofa designs features. Response times for eachanswer are also recorded. All of the language used in the project isgeared towards lowering the cognitive load onthe respondent. The link from the main web site to the toolreads, Answer a single question and help usimprove our web site! The sales pitch makes itclear that even if you only answer one question,it will be welcomed. - Michael Lascarides,Code4Lib After answering a single question, participantsare taken to a thank you page where they areasked if theyd like to answer additionalquestions. 90% of respondents answer more than onequestion, and the average number of questionsanswered per respondent is nearly 11. - NYPL 7. The application stores allresults from varied types ofquestions in a single databasetable, which makes itextremely easy to analyzeresponse statistics and ensurethat no respondent sees thesame question more than once. Response data is displayed intables and histograms (formultiple choice-typequestions) and heat maps (forclick on this-stylequestions). Heat maps can show up as individual clicks or a percentage grid overlay, Infomaki sample Histogram results and colors are adjustable for contrast with different designs. 8. Infomaki Sample Heatmap 9. Released to public in May 2009 Can be downloaded at SourceForge Other options Chalkmark Free trial Usabila Free first month