Megan A. McDermott 1630 West Balmoral Avenue #3B

Chicago, IL 60640Phone: (630) 200-0729 mam9673@yahoo.com

PROFESSIONAL EXPERIENCE

Binny’s Beverage Depot/Sam’s Wine and Spirits, Chicago, IL 6/2008-PresentEvent Planner/Customer Service Manager

• Manage Event Planning Department, develop standard operating procedure for custom bar package design, coordinate logistics with clients, multiple vendors and internal staff.

• Manage a team of ten to fifteen employees, perform opening and closing procedures, maintain financial and

human resource records including payroll. Complete daily, monthly and annual reports.

• Responsible for assisting customers with in-store, phone and web orders for will call, local delivery and shipping. Receive and process special orders and gift orders. Handle customer inquiries and complaints. Coordinate and plan event and wedding orders. Coordinate in-store and grand tastings and seminars. Sales assistance in Wine, Beer, Spirits and Gourmet food departments.

• Update product information on company website and store system. Research price and availability of new products.

• To enhance E-commerce, conduct research on new and current wine selections (varietal, growing region, reviews, etc.) and add descriptive information to the store website and in-store system.

• Coordinate Wine of the Month Program, including compiling the Program kits, developing an insert with information about food pairings and reviews of that month’s selection and processing monthly shipments.

The Good Food Store, Missoula, MT 1/2007-5/2008 Grocery Stocker

• Stocked grocery and bulk departments. Assisted customers with bulk foods. Organized back stock, assisted receiving. Maintained reusable container programs.

SCARCE Environmental Education Organization, Glen Ellyn, IL 12/2005-12/2006Team Member

• Responsible for scheduling appointments, arranging events, providing information to individuals, companies and schools on recycling options. Organized, edited and contributed to newsletters.

• Assisted teachers with organizing and gathering materials for workshops and seminars. Taught Vermiculture (worm composting) to community groups, students, teachers, and businesses.

• Coordinated rescue programs (gym shoe rescue, book rescue, tools for schools, super crayons) including staffing programs with volunteers and organizing the process.

Rosati’s Pizza, Lombard, IL 9/1998-12/2006

• Ran kitchen, directed prep cooks, took customer orders, assisted customers with catering needs, handled customer complaints, and opened/closed restaurant.

EDUCATIONUniversity of Illinois at Chicago, Bachelors of Arts in History, Gender and Women’s Studies, May 2010

University of Montana, Sustainable Food and Farming, Spanish, 2007-2008

College of DuPage, Associate in Arts, May 2006