MEETINGS MEETINGS SCHEDULE – each group 15 min 14. 3. 8.30 a.m.Clerks 21. 3. 8.30 a.m....

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MEETINGS MEETINGS SCHEDULE – each group 15 min 14. 3. 8.30 a.m. Clerks 21. 3. 8.30 a.m. Transformers 28. 3. 8.30 a.m. Economists + 1.30 p.m. - 3 new teams 4. 4. 8.30 a.m. Outlaws 11. 4. 8.30 a.m. Sophomores 18. 4. 8.30 a.m. Investors 25. 4. 8.30 a.m. Industrialists 2. 5. 8.30 a.m. Legend: Bold = teams formed = teams have received the assignment (instant agenda) Not bold = teams need to be confirmed More teams to be formed. All teams will receive instant agendas on 21 March.

Transcript of MEETINGS MEETINGS SCHEDULE – each group 15 min 14. 3. 8.30 a.m.Clerks 21. 3. 8.30 a.m....

Page 1: MEETINGS MEETINGS SCHEDULE – each group 15 min 14. 3. 8.30 a.m.Clerks 21. 3. 8.30 a.m. Transformers 28. 3. 8.30 a.m. Economists + 1.30 p.m. - 3 new teams.

MEETINGS

MEETINGS SCHEDULE – each group 15 min 14. 3. 8.30 a.m. Clerks 21. 3. 8.30 a.m. Transformers 28. 3. 8.30 a.m. Economists + 1.30 p.m. - 3 new teams 4. 4. 8.30 a.m. Outlaws 11. 4. 8.30 a.m. Sophomores 18. 4. 8.30 a.m. Investors 25. 4. 8.30 a.m. Industrialists 2. 5. 8.30 a.m.

Legend:Bold = teams formed = teams have received the assignment (instant agenda)Not bold = teams need to be confirmed

More teams to be formed.All teams will receive instant agendas on 21 March.

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HW check

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Hw

RB 2 – read and do exercises on pp 5-11 Handout: Alternative types of meetings• Match types with reasons and get ready to explain which

is your favourite type

Memo handout: rewrite the memo Optional: read the text on p 12 (RB)

Use the following slides to learn faster

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HW checkMEETINGS – vocabulary exercises (R p 6)

2 chairperson 1 agenda 6 item 4 AOB

3 minutes 5 venue 7 consensus

1. a list of subjects to be discussed at a meeting2. a person who is in charge of a meeting3. an official written record of what is said and

decided at a meeting4. an abbreviation for “any other business”5. a place where a meeting is held6. one of the subjects to be discussed at a meeting,

written on the agenda7. agreement between all the people at a meeting

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Match the nouns to the verbs to get collocations (R p 6)

agenda meeting minute-taker minutes consensus

circulate an/the minutes reach a/--- consensusdraw up agenda

appoint a/the minute-takerscheduleput off take the/--- minutescancel a/the meetingattendchair

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A: Hi, John. Do you know that Louise wants to sazvati sastanak for tomorrow?

B: Really? What’s on the dnevni red?A: Staff lateness again, I’m afraid. And the

second točka je razno, of course.B: What about the mjesto održavanja

sastanka?A: Your office, I checked. 9 a.m.B: Oops. Will she predsjedati sastankom?A: Yes, as usual. But she told me you would be

the zapisničar.B: Me? Voditi zapisnik?

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A: Hi, John. Do you know that Louise wants to call a meeting for tomorrow?

B: Really? What’s on the agenda?A: Staff lateness again, I’m afraid. And the

second item is AOB, of course.B: What about the venue?A: Your office, I checked. 9 a.m.B: Oops. Will she chair the meeting?A: Yes, as usual. But she told me you would be

the minute-taker.B: Me? Taking minutes?

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A: Yes, Sandy is on a sick leave, so she had to odrediti novog zapisničara.

B: All right then. I just hope there will be a konsenzus on what needs to be done.

A: Me too. And I hope she won’t odgoditi sastanak again.

B: You never know. See you then.

A: See you.

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A: Yes, Sandy is on a sick leave, so she had appoint the new minute-taker.

B: All right then. I just hope there will be a consensus on what needs to be done.

A: Me too. And I hope she won’t postpone the meeting again.

B: You never know. See you then.

A: See you.

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HW cont.

Handout: Alternative types of meetings• Match types with reasons and get ready to

explain which is your favourite type

Memo handout: rewrite the memo Optional: read the text on p 12 (RB)

Use the following slides to learn faster

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Meetings - review → handout 1

Does it help?

→ HANDOUT, ex 1

agenda apologies casting vote

chairperson consensus items

minutes arising circulateconduct

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Asking for clarification...

Handout Queries and comments

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• b) Are you suggesting that we introduce price cuts?

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• b) Are you suggesting that we introduce price cuts?

• c) But surely, you are not saying it is time to phase them out!

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• b) Are you suggesting that we introduce price cuts?

• c) But surely, you are not saying it is time to phase them out!

• d) Does this mean that we should consider investing more into new technology?

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• b) Are you suggesting that we introduce price cuts?

• c) But surely, you are not saying it is time to phase them out!

• d) Does this mean that we should consider investing more into new technology?

• e) Are you telling us that there could be layoffs?

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• b) Are you suggesting that we introduce price cuts?

• c) But surely, you are not saying it is time to phase them out!

• d) Does this mean that we should consider investing more into new technology?

• e) Are you telling us that there could be layoffs?

• f) Do you mean some kind of job-share scheme?

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• g) So, you are saying that we should be spending more on research and development.

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• g) So, you are saying that we should be spending more on research and development.

• h) Does this mean that you think we should centralise distribution?

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• g) So, you are saying that we should be spending more on research and development.

• h) Does this mean that you think we should centralise distribution?

• i) I hope you are not suggesting that the situation is hopeless.

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Practice asking for repetition and clarification

• Teamwork:– write phrases/sentences asking for repetition

and clarification– write responses

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Practice asking for repetition/clarification

• Teamwork:– phrases/sentences asking for repetition / clarification– responses

• Eg.I didn’t catch that. Could you repeat that, please?Sorry, I missed that. Could you say it again,please?Sorry, could you explain what you mean by that?Could you elaborate on that?....

Sure... I said that...No problem. It is...Well, it means that...I am trying to say that.......

Work in pairs: A read from RB p 19B ask for repetition / clarificationA respond and repeat....

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MINUTES→ RB, p 14Identify and match the recorded details with

any of the following:

venue of next meeting date duration

place time participants

action points deadlines

issues discused time of next meeting

decisions made assignments

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UNJUMBLE AND ORDER:

rearteil

lersalhow

mercosnu

dropucer

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UNJUMBLE AND ORDER:

retailer

wholesaler

consumer

producer

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DISTRIBUTION CHANNEL

Producer

Wholesaler/distributor

Retailer

Consumer

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DISTRIBUTION CHANNEL

Producer

Wholesaler/distributor

Retailer

Consumer

→ MK, p 66

AgentOwn sales force

Online(Internet)or telephone ormail order sales

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Services provided by wholesalerA - For the producers B - For the retailers

1__ Advising them of current market trends

2__ Offering choice of products from many producers

3__ Finishing goods by grading, packing and branding

4__ Reducing transport costs

5__ Making mass production possible by ordering in large quantities → reducing production costs

6__ Supplying small quantities to suit their needs

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Services provided by wholesalerA - For the producers B - For the retailers

1_A_ Advising them of current market trends

2_B_ Offering choice of products from many producers

3_A_ Finishing goods by grading, packing and branding

4_A_ Reducing transport costs

5_A_ Making mass production possible by ordering in large quantities → reducing production costs

6_B_ Supplying small quantities to suit their needs

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Services provided by wholsaler

• For the producer:

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Services provided by wholsaler

• For the producer: wholesaler

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Services provided by wholsaler

• For the producer: – Reducing transport costs

wholesaler

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Services provided by wholsaler

• For the producer: – Reducing transport costs– Advising producer of current market trends– Finishing goods by grading, packing and branding– Making mass production possible by ordering in

large quantities → reducing production costs• For the retailer:

– Offering choice of products from many producers– Supplying small quantities to suit retailers’ needs→ Handout: Ways of selling 2 & Retail outlets

wholesaler

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Types of retail outlets1 market stalls 2 vending machines3 mobile shop 4 independent retailers5 multiple (chain) stores6 department stores7 supermarkets, hypermarkets8 shopping malls9 discount stores10 convenience storesSayings: 1a, 2c, 3d, 4f, 5b, 6e

BREAK

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RetailingSTORM CLOUDS OVER THE MALL As consumer spending slows, rival strategies are being put to the test(RB, p 19)

Look at the title and subtitle – can you guess what the article is about – ANTICIPATING

Read topic sentences to inform your expectations – PREDICTING

Read paragraph by paragraph & write a one-sentence summary for each.

Underline words & expressions you find interesting

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SUPPLY THE RIGHT WORD: ___________ is the business of selling large

quantities of goods at low prices to other businesses, rather than to the general public.

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SUPPLY THE RIGHT WORD:

I can get the goods wholesale.

He sells bananas (by) wholesale.

He’s a wholesaler. It’s a wholesale price.

Robu mogu nabaviti u veleprodaji.

Prodaje banane u veleprodaji.

On je trgovac na veliko. To je veleprodajna cijena.

Wholesaling is the business of selling large quantities of goods at low prices to other businesses, rather than to the general public.

TRANSLATE

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Retailing FINISH THE LINE…

The retailer buys goods or products in large quantities from…

manufacturers or importers, either directly or through a …

wholesaler, and then sells individual items or small

quantities to …

the general public or end users, usually in..

a shop.

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TRANSLATE To je maloprodajna cijena. On prodaje olovke na

malo. Ovaj dućan bavi se

maloprodajom knjiga. Knjiga se prodaje po

maloprodajnoj cijeni od 50 c.

Njegovo iskustvo u maloprodaji uključuje upravljanje određenim brojem dućana.

Tijekom recesije maloprodaja trpi.

Lutka će se u maloprodaji prodavati za ca 5 EUR.

It’s a retail price. (adj.) He sells pencils retail.

(adv) This shop retails books.

(v.) The book retails at 50

cents. (v.) His experience in retail

includes managing a number of shops. (n.)

The retail trade is suffering during recession. (adj.)

The doll will retail for about EUR 5. (v.)

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Report Writing

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What is a report?

A written statement prepared for...

the benefit of others describing...

what has happened or a state of affairs, normally based on...

investigation / research or experience.

Briefly: factual, formal, not a letter→ RB, p 13 – Read about GENERAL FEATURES

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Example: REPORT ON UK RETAIL INDUSTRY

Study sample report, R p 14

Does it seem familiar?

Match the paragraphs of Storm clouds over the mall (p 19) to the sample report (p 14)!

Teamwork – share your impressions about layout - structure style language – phrases content

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Formal considerations

LANGUAGE (register & style) LAYOUT – STRUCTURE

USEFUL PHRASES

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THE REGISTER – level of formality Depends on the target reader Almost always FORMAL No colloquial phrases! No contractions (don't, haven't, 'cos..)! Avoid phrasal verbs (pick up, set up, etc.)

THE STYLE ACCURATE - true facts, precise, refer to sources CLEAR AND CONCISE – avoid repetition, long

sentences, unnecessary detail OBJECTIVE

NO: bias, emotional words, I,I,I

USE: passive, reporting structures & narrative tenses (Past Simple, Past Perfect, Past Continuous)

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THE LAYOUT

Start with a TITLE Use CLEAR HEADINGS Each SECTION its own PARAGRAPH. Use NUMBERS (1) or BULLETS (•)

CompaniesCompanies often have their own format of standard often have their own format of standard reports and do not completely follow the structure reports and do not completely follow the structure presented below.presented below.

→ R, p 13 – STRUCTURE→ R, p 15-16 → Handout: structure + Staff lateness report

BREAK

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Report __ staff lateness

Terms of Reference

Procedure

____________ staff members were surveyed about:

1. Their ___________ of transport

2. _______ taken to get to work

3. ___________ encountered

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Report __ staff lateness

Terms of Reference

Procedure

Twenty-four staff members were surveyed about:

1. Their method of transport

2. Time taken to get to work

3. Problems encountered

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Findings1 All ______ are late at least ______ every two weeks.2 Fifteen members of staff use the __________, three use the

bus and ____ travel by car.3 ____________ time varies between 20 minutes and _____

hour.4 All staff members ____________ problems.

(i) Delays on the Underground are due to:a) ________ problemsb) __________ workc) Over _ _ _ _ _ ingd) Poor train ____________

(ii) Members of staff who use the bus experienced _______ due to ____________.(iii) Members of staff who travel by ______ experienced delays due to _______ jams and ________ problems.

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Conclusions

1

2

3

Recommendations

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Useful phrases, RB p 17

And more... copy those you find useful under the appropriate heading in your Reader, p 17

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This report aims to…/sets out to…This report aims to…/sets out to… The aim/purpose of this report is to…The aim/purpose of this report is to… The aim of this report is to recommend/analyse/give

feedback on... The purpose of this report is to analyse the results of... The report looks at some of the problems based on

information provided by... This report will consider/ examine/compare/comment

on/explain... The report is intended to assess/evaluate/outline ... This report is based upon…This report is based upon… The report was requested by XY.The report was requested by XY. The report is to be submitted by 9 January 2007.The report is to be submitted by 9 January 2007.

USEFUL PHRASES to present _________

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This report aims to…/sets out to…This report aims to…/sets out to… The aim/purpose of this report is to…The aim/purpose of this report is to… The aim of this report is to recommend/analyse/give

feedback on... The purpose of this report is to analyse the results of... The report looks at some of the problems based on

information provided by... This report will consider/ examine/compare/ comment on/explain... The report is intended to assess/evaluate/ outline ... This report is based upon…This report is based upon… The report was requested by XY.The report was requested by XY. The report is to be submitted by 9 January 2007.The report is to be submitted by 9 January 2007.

USEFUL PHRASES for Terms of reference

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Useful phrases to present __________

The data were collected/gathered from the The data were collected/gathered from the followingfollowing sources:sources:

1. 2. 3. The findings are based on a questionnaire that

was sent to... Most employees were in favour of...

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Useful phrases to present Procedure

The data were collected/gathered from the The data were collected/gathered from the followingfollowing sources:sources:

1. 2. 3. The findings are based on a questionnaire that

was sent to... Most employees were in favour of...

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Useful phrases to present _________

It was found that…It was found that… The following points summarize our key findings:The following points summarize our key findings: The key findings are outlined below:The key findings are outlined below:

Page 56: MEETINGS MEETINGS SCHEDULE – each group 15 min 14. 3. 8.30 a.m.Clerks 21. 3. 8.30 a.m. Transformers 28. 3. 8.30 a.m. Economists + 1.30 p.m. - 3 new teams.

Useful phrases to present Findings

It was found that…It was found that… The following points summarize our key findings:The following points summarize our key findings: The key findings are outlined below:The key findings are outlined below:

Page 57: MEETINGS MEETINGS SCHEDULE – each group 15 min 14. 3. 8.30 a.m.Clerks 21. 3. 8.30 a.m. Transformers 28. 3. 8.30 a.m. Economists + 1.30 p.m. - 3 new teams.

Useful phrases to present _________ It was decided/agreed that…It was decided/agreed that… It is clear that…It is clear that… No conclusions were reached regarding…No conclusions were reached regarding… In general/In short,... To sum up/All in all... Taking everything into account All things considered,...

Page 58: MEETINGS MEETINGS SCHEDULE – each group 15 min 14. 3. 8.30 a.m.Clerks 21. 3. 8.30 a.m. Transformers 28. 3. 8.30 a.m. Economists + 1.30 p.m. - 3 new teams.

Useful phrases to present Conclusions

It was decided/agreed that…It was decided/agreed that… It is clear that…It is clear that… No conclusions were reached regarding…No conclusions were reached regarding… In general/In short,... To sum up/All in all... Taking everything into account All things considered,...

Page 59: MEETINGS MEETINGS SCHEDULE – each group 15 min 14. 3. 8.30 a.m.Clerks 21. 3. 8.30 a.m. Transformers 28. 3. 8.30 a.m. Economists + 1.30 p.m. - 3 new teams.

Useful phrases to present __________

It is suggested /proposed/ recommended that…It is suggested /proposed/ recommended that… We (strongly) recommend that…We (strongly) recommend that… It is essential to…It is essential to… In view of this, I (would) recommend/suggest (that)... It could be recommended for the following reasons... Both ... and... would be most valuable/of utmost

importance for... Neither of the previously mentioned solutions are

recommendable/advisable...

Page 60: MEETINGS MEETINGS SCHEDULE – each group 15 min 14. 3. 8.30 a.m.Clerks 21. 3. 8.30 a.m. Transformers 28. 3. 8.30 a.m. Economists + 1.30 p.m. - 3 new teams.

Useful phrases to present Recommendations

It is suggested /proposed/ recommended that…It is suggested /proposed/ recommended that… We (strongly) recommend that…We (strongly) recommend that… It is essential to…It is essential to… In view of this, I (would) recommend/suggest (that)... It could be recommended for the following reasons... Both ... and... would be most valuable/of utmost

importance for... Neither of the previously mentioned solutions are

recommendable/advisable...

Page 61: MEETINGS MEETINGS SCHEDULE – each group 15 min 14. 3. 8.30 a.m.Clerks 21. 3. 8.30 a.m. Transformers 28. 3. 8.30 a.m. Economists + 1.30 p.m. - 3 new teams.

SIGNALLING

The following areas of concern have been The following areas of concern have been highlighted.highlighted.

There are a number of reasons for…There are a number of reasons for… There are several factors which affect…There are several factors which affect… A further factor is …A further factor is … This raises a number of issues…This raises a number of issues… As might have been expected,…As might have been expected,… Contrary to expectations,…Contrary to expectations,…

Page 62: MEETINGS MEETINGS SCHEDULE – each group 15 min 14. 3. 8.30 a.m.Clerks 21. 3. 8.30 a.m. Transformers 28. 3. 8.30 a.m. Economists + 1.30 p.m. - 3 new teams.

INTRODUCING OTHER PEOPLE'S OPINIONS

They were universally criticized as... It was felt/assumed that... Many people believe... Some people claim/argue/believe... It was unanimously agreed that... There was general agreement that...

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Close your resource banks and...

... complete a report!

→ Handout: Report on UK retail industry in 2005

HW: Write the full report on staff lateness using the outline from the handout “structure” and phrases from p 17

Page 64: MEETINGS MEETINGS SCHEDULE – each group 15 min 14. 3. 8.30 a.m.Clerks 21. 3. 8.30 a.m. Transformers 28. 3. 8.30 a.m. Economists + 1.30 p.m. - 3 new teams.

Before writing a report...ask yourself: What have I been asked to do?

give information evaluate something make suggestions or recommendations

Who is this report for? Who are target readers? What specific areas do I need to cover? What factual information do I need to present? What are my general opinions on the result? What particular recommendations do I wish to

make? (Am I in the position to make any?)