Meeting today’s demands is not easydownload.microsoft.com/download/2/3/5/2359228A-633... · 2015...
Transcript of Meeting today’s demands is not easydownload.microsoft.com/download/2/3/5/2359228A-633... · 2015...
Embrace social
2.3Bactive social media users worldwide2
Support mobility
7.3Bworldwide mobile subscriptions1
Ensure security
169Mpersonal records exposed in 2015 (US)3
Control costs
62%of leaders list budget as a
top barrier to technology
adoption (US)4
Demands on public services are growing
GOVERNMENT APP
1Ericsson Mobility Report, Feb 20162We Are Social: 2016 Digital Yearbook, Jan 20163ITRC Data Breach Reports – 2015 Year-End Totals, Dec 20154National Academy of Public Administration & ICF International: Federal Leaders Digital Insight Study, Feb 2016
Meeting today’s demands is not easy
CRM ERP
Next Generation Intelligent Business Applications
Microsoft Dynamics 365
*Brought to you by Adobe Marketing Cloud
A dynamic platform for government scenarios
A comprehensive solutions that provides easy-to-use, cost-effective tools that work with everyday productivity applications from virtually any device
Donor and Volunteer Management
Grants Management
License, Permit, & Code Enforcement
Inspection Management
Public Safety Management
Healthcare Coordination
Analytics &
Modelling
Security
Model
Business
Integration
Workflow
Orchestration
Social
Listening
Data & IoT
Management
Mobility &
Remote
Access
Relational
Searching &
Reporting
Microsoft
Dynamics365
platform
Engage and serve citizens more effectively to increase trust, engagement and participation
Give today’s mobile citizens secure, easy ways to connect with governmentwith on-demand access to information and services through mobile devices and other channels
Provide citizens excellent citizen serviceby equipping government employees with more efficient tools and seamless access to the right information
Enable faster response times and quicker issue resolutionby empowering employees with comprehensive, step-by-step workflows and connecting IoT-enabled assets
WORK
ORDER
SERVICE REQUEST
COMPLETE
PERMITREQUEST
APPROVED
City of Barcelona
“We will collaborate closely with Microsoft to consolidate Barcelona’s
position as one of the leading smart cities in the world.”
Xavier TriasMayor of Barcelona
ObjectivesThe City of Barcelona has a global reputation for innovation. The City Council is reinventing Barcelona, using new technologies as pillars of future growth and sustainability
TacticsMicrosoft cloud services and devices support several initiatives, from data center management solutions that increase city employee productivity, to hosting and analyzing public data
Results• Personalized citizen services foster
engagement
• Citizens access information in the cloud
• Open data enables economic growth
• Big data provides usable insight
Barcelona realizes vision of innovative city
governance with cloud, devices and apps
Empower employees to deliver more effective and efficient service
Enable cross-organization collaboration to streamline case managementby providing a unified user experience with real-time updates and secure access to citizen data and case information
Increase agility and equip employees to stay connected from anywherewith secure access on any device and cloud applications that offer the information and insight needed
Simplify compliance and auditing needsthrough a full regulatory framework to meet varied requirements, with access to dashboards, reports and other tools
CASE: 3572
VISIT REQUIRED
CASE#: 3572
Dallas County, Texas
“It used to take five systems and a ton of paperwork for a citation to pass
from the courts through the jail and court system. Today, that process is handled
with Microsoft technology, saving us thousands of dollars on paper alone.”
Keff JohnsonDallas County Software Manager
ObjectivesFacing numerous requests from county departments, the Dallas County, Texas, IT team needed a way to quickly and cost-effectively deliver a range of applications that would support departmental business processes
TacticsTo address this need, the team adopted a Microsoft solution as a development platform to rapidly build and deliver innovative solutions
Results• Achieved a rapid time-to-market
for new applications while reducing IT costs
• Improved cross-department collaboration
County government improves communication
and empowers citizens with Microsoft technology
Supreme Court of the United Kingdom
“Our experience shows how the cloud-based model can transform the way
a public sector organization operates, reducing costs while maintaining the
right levels of security.”
Paul BriglandHead of ICT, Supreme Court of the United Kingdom
ObjectivesThe existing technology infrastructure of the Supreme Court was failing to meet its specific needs-thus increasing costs, decreasing productivity and leading to user dissatisfaction
TacticsThe Supreme Court moved to a cloud-based model and a case management system based on Microsoft technology
Results• Increased control
• Greater efficiency
• Higher user satisfaction
• Future-proofed infrastructure
• IT budget on track to be reduced
UK’s highest court transforms operations
Optimize government operations and make the most of limited resources
Automate manual, time-intensive processesby adopting new tools that quickly integrate with existing infrastructure, enhance usability and provide insight into current systems
Find ways to operate more efficientlywith visibility into spending impact against desired outcomes and inefficiencies in the way organizations work
Support increased service demandby taking advantage of the speed, scale, flexibility and economics of the cloud to deliver always-on digital services
PERMIT APPROVED
PERMITREQUEST
“What we’re able to do…for the first time is to start to join up
all of the pieces…within that public service supply chain.”
Tom BakerCIO, Norfolk City Council
Norfolk City CouncilCloud-based information hub transforms
the delivery of integrated public services
ObjectivesNorfolk’s large geographic size adds to the challenge of providing government services. Norfolk City Council (NCC) needed a way to unify disparate government organizations and become more efficient in delivering services to its citizens
TacticsThe City Council created an information hub that brings together information from lots of different public sector organizations into one place. They also brought in standardized productivity tools across organizations
Results• Information hub provides decision
makers with a single view of citizens and their needs
• Productivity tools to improve cross-organization collaboration
• Bringing together disparate data from multiple agencies improves decisions making