Meeting the transformation challenge: leading people through change

Nexus Innovation Centre, Tierney Building, University of Limerick, Limerick, Ireland | T 00353 061 518408 | E [email protected]

Meeting the Transformation Challenge

Niall Tuite, LBSPartners


About Niall

Director & Principal Lean Consultant with LBSPartners

Certified Black Belt & Kaizen Leader

Lead Trainer on the UL Certified IMDA Lean Leadership programme

Currently supporting lean transformation clients in:– Meat Processing

– MDF Production

– Architectural Mouldings

– BioMedical Manufacturing


Lean Transformation

Capital Driven Knowledge Driven

Blame Culture Coaching Culture

Hiding Problems Solving Problems

Volume First Customer First

Work Harder Work Smarter

Command & Control Empowerment

Learning Organisation

FROM TO


Lean Nirvana

Toyota House of Quality

MÓR Model (IMDA)

Shingo Prize

Proprietary Model


Setbacks

Soul Searching

Stagnation

Complacency

Lean Transformation: A Long Journey

Quick Wins


Training Site VisitsChampion Programme Plan

Gathering Momentum


Changing Momentum to Inertia

Change / Sustainability?

Learning Organisation

Inertia

Momentum


Change and Sustainability

Recommended Reading: SWTICH: How to Change Things When Change is Hard.


SWITCH: Heart & Brian Working Together


SWITCH: Elephant & Rider Analogy

BUT!Who is the boss?

The rider (the brain/logical) attempts to

set the direction

The elephant (the heart/emotion) has the

strength to move


The Elephant Is In Charge

BUT!Who is the boss?

The rider attempts to set the direction

The elephant has the strength to move


3 Surprising Things About Change

Resistance may be lack of clarity

Laziness may be exhaustion of willpower & self control

People problems may actually be situation problems

1

2

3


SWITCH: 3 Phase Framework For Change


Direct the Rider• Follow the bright spot• Script the critical moves• Point of destination

Motivate the Elephant• Find the change• Shrink the change• Grow your people

Shape the path• Tweak the environment• Build Habits• Rally the Herd

Resistance may be lack of clarity

Laziness may be exhaustion

People problems may actually be situation problems

SWITCH: 3 Phase Framework For Change


Switch Framework

Component of Operational Excellence

6S PIT Problem Solving Gemba VSM Hoshin

Planning

Direct The Rider

Follow the Bright Spots ✔ ✔ ✔ ✔Script the Critical Moves

✔ ✔ ✔ ✔ ✔Point to the Destination ✔ ✔ ✔ ✔ ✔

Motivate the

Elephant

Find the Feeling ✔ ✔ ✔ ✔Shrink the Change ✔ ✔ ✔ ✔ ✔Grow the People ✔ ✔ ✔ ✔ ✔ ✔

Shape the Path

Tweak the Environment ✔ ✔ ✔Build Habits ✔ ✔ ✔ ✔ ✔Rally the Herd ✔ ✔ ✔ ✔ ✔ ✔

Lean Tools to Support Changes


Final Thoughts & Take Aways

Build inertia; have as many people as possible invested in the transformation.Motivation comes from feelings: “Think Feelings First”.Where you use Lean Tools, be clear on why you are using them and implement them properly.


For More Information

Meeting the transformation challenge: leading people through change

Business

Transcript of Meeting the transformation challenge: leading people through change