Meeting Boeing pos-docs 13sept2012

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Junia AnacletoLIA – UFSCar - Brazil

Junia [email protected]

UNITYUsing Natural Interfaces to SupporT

empathY

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Transforming a Paper Based Process to a

Natural User Interfaces Process in a Chronic Care Hospital

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Observing a Paper Based Process to a




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Formalizing a Paper Based Process to a




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Context and Motivation• UNITY – Using Natural Interfaces To Support

EmpathY–Nomadic workflow– Tacit Knowledge–Means of Communication

• Personal• Informal• Oral

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GoalInvestigate using NUI based channels to support empathy amongst Health Professionals working on patients’ transition process

Transition step 1

Transition step 3

Transition step 2

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Design Process

Design

PrototypingEvaluation

Design Artifacts

Prototypes

AnalysedResults

Researchers and Health Professionals

ResearchersHealth Professional

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Design Process

Design

PrototypingEvaluation

Design Artifacts

Prototypes

AnalysedResults

Researchers and Health Professionals

ResearchersHealth Professional

ResearchersHealth

Professionals

ResearchersHelath

Professionals Evaluation

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BEGINDESIGN PROCESS

Artifacts 1

Research/ModellingUser identificationGeneration of ideiasColecting requeriments

V 1

Artifacts 2

Requeriments analisys Choose solutionsPrototyping

V 2

Artifacts 3

Usability InspectionTests with usersTests for interaction

V 3

Und

esta

ndin

g Sy

stem

Model Design Process

ENDDESIGN PROCESS

Design Completed

CYCLE 1CYCLE 2

CYCLE 3

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BEGINDESIGN PROCESS

Artifacts 1

Research/ModellingUser identificationGeneration of ideiasColecting requeriments

Artifacts 2

Requeriments analisys Choose solutionsPrototyping

V 2

Artifacts 3

Usability InspectionTests with usersTests for interaction

V 3

Und

esta

ndin

g Sy

stem

Model Design Process

ENDDESIGN PROCESS

Design Completed

CYCLE 1CYCLE 2

CYCLE 3

V 1

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ARTIFACTS: Meeting minutes; Drawings / schematics cardboard; Schemes represented digitally; Scenarios with technology; textual description of

scenarios; Responses to questionnaires, photos and videos, description / interpretation of photos and videos.

Research/ModelingUser identificationGeneration of ideasCollecting requirements

V1

– V

alid

ati

on

OF

C

ICLE

1

Requeriments formalization

Evaluation with Users

Participatory Design

Researchers

Healthcare professionals

Researchers and Healthcare Professionals

User profileDescription of user´s activities

Description of user´s needDefinitions of technologies

ACTIONS

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Used Approaches:Interviews;Questionnaires;Direct and indirect observation;Brain draw; Scenarios design;Participatory Design;Brainstorming.

AP

PR

OA

CH

- CY

CLE

1

User profileDescription of user´s activities

Description of user´s needDefinitions of technologies

ARTIFACTS

Requirements Formalization

Evaluation with Users and Designers

Participatory Design

Research/ModelingUser identificationGeneration of ideasCollecting requirements

ACTIONS

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CAIS Director

Send message

New Data Storage SERVICES

Video-conferencing

Collaborative Activities

Data Visualization and Analysis

DB

MEETING SUPPORT

Meeting RoomText note

Visualization

Director’s

Device Data

comment

New video added

Video annotation

new document added

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4

5

register intervention

intercurrence

Voice/text note to CAIS directors

Council Meeting.

16:00h – 16:30h.

At my room

About Intercurrence X

unity team

unity team

unity team

unity team

1

2

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Software Architecture

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Fala com os responsáveis por

pequenas compras para comprar um

colchão apropriado

ATENDIMENTO PROFISSIONAL DE ENFERMAGEM

Antônia - Enfermeira

hospital

chega 7:00h

sala de equipe

No corredor

Cleide - Assistente Social

Vai para...

Leito do paciente

Deola está com início de uma escária (ferida) nas

costas

Dr. Elídio – Médico

Chama o médico da unidade ou

plantonista para avaliar e

prescrever medicamentos

Pedido de compras

Agenda Eletrônica enfermeiras

Notifica por mensagem os

novos procedimentos

aos demais profissionais

Oi Antônia, a Cleide (A.S.) quer falar com vc.

Conecta-se a rede pelo smartphone,

conversa com a equipe de

profissionais, faz a passagem de

plantão, troca mensagens

envia uma mensagemConversa via chat

eletrônico ou msn

Via voz ou mensagem

Intercorrência

BD

Registra foto para acompanhamento

nova medicação

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Dynamics Emergency meeting call

– How people respond to technologies

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Press the red button

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30 minutes

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– How people respond to other people’s message

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– How people respond to other people’s message

Tell Dr. John there is anemergency meeting at

Silvias’ at 14:30

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– How people respond to other people’s messageTell Dr. John there is

anemergency meeting at Silvias’ at 14:30

Silvia’s calling for an emergency meeting at 14:30

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Wing A – visual Wing B – voice

Silvia’s office

Dynamics Emergency meeting call Where

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Attendants

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Non Attendants

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First Results • Insights of NUI design working with

professional that haven’t used ICT based workflow– Experimental Process Model (hands on)– Dynamic Role Exchange– Non-Disruptive Scenario Proposal• For observation and research• To keep the practices they established

• First draft of prototypes

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Other Activities

• Workplace shadowing studies• Building Infrastructure – Deploying and Evaluating prototypes

• Measures of Success/Naturalness– Gibson versus Norman

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Summary• Validating our Process Model for keeping the established

workflow– Not trying to implement best practices but– Trying to learn from their experience and insert natural ICT

solutions that fit into their routine • Participatory Design is an adequate approach working with

those professionals – real time feedback and insights about:

• design and • evaluation strategies

• Best practices versus natural practices

Meeting Boeing pos-docs 13sept2012

Technology

Transcript of Meeting Boeing pos-docs 13sept2012