Presented by

A Simplified Healthcare Experience

Imagine…

OUR MISSION AND VISION

Using technology, HealthJoy will Simplify the

member’s healthcare experience by helping members

navigate and access care with ease and confidence

• Smart Phones

• Artificial Intelligence

• Text Messaging

Vatican City - 2005

Vatican City - 2013

By 2020, 85% of customer

interactions will be managed

without a human

By 2025, that number is

expected to be 95%!

8 trillion texts were sent last year

98% of those are read within 2 minutes

Only 14% of phone calls were answered

Less than 20% of all emails are opened

MEMBERS NEED HELP NAVIGATING HEALTHCARE

Medical Dental Vision

LTD/STD

Wellness

HSA Accident

Critical Illness

Life & Disability

Voluntary Disability

Voluntary Life

Legal Protection

Prescription

OVER 30% OF HEALTHCARE DOLLARS IS WASTED

COMMON COST CONTAINMENT STRATEGIES

• CDHP’s + HSA’s

• Narrow Networks

• Formulary Design

• Ambulatory Centers of Excellence

• Reference-Based Pricing

• Direct Primary Care

• Telemedicine

• Mail-Order Rx

• Wellness

RESULT: Increased complexity & frustration for employees

Framework & Coverage

Lower Cost Alternatives

Risk Identification/Reduction

The average employer offers 14 solutions, 9 coming from a health plan,

and 5 from a third-party vendor

> Open Enrollment Meetings

> Benefit Guides/Microsites

> Lunch & Learns

> Webinars

> Wellness Fairs

A TON of work…

Yet a majority of employees don’t understand their health benefits.

BENEFITS EDUCATION IS A DIFFICULT PROCESS

ALL-IN-ONE BENEFITS EDUCATION & GUIDANCE

Medical

&

Virtual Care

Pharmacy

HSA/FSA/401K Wellness

&

Screenings

Vision

Dental

ALL-IN-ONE BENEFITS EDUCATION & GUIDANCE

Medical

&

Virtual Care

Pharmacy

HSA/FSA/401K Wellness

&

Screenings

Vision

Dental

100% CUSTOMIZED EXPERIENCE TO MAKE BENEFITS EASY

App

Member Engagement Platform

Data Framework

Benefit Plan Designs

Eligibility

Networks

Prescription Formulary

Cost/Quality

HEALTHJOY SIMPLIFIES HEALTHCARE – EASE OF USE

✓ Consult with an online doctor

✓ Live healthcare concierges

✓ Researched provider & facility

recommendations

✓ Find lower-cost medication

✓ Check bills for errors

✓ Schedule appointments

One app for your

family’s healthcare

needs

HEALTHJOY SIMPLIFIES HEALTHCARE – EASE OF USE

✓ Consult with an online doctor

✓ Live healthcare concierges

✓ Researched provider & facility

recommendations

✓ Find lower-cost medication

✓ Check bills for errors

✓ Schedule appointments

EASY ACCESS & PROACTIVE GUIDANCE

General Health Campaign

Wellness Incentives

REAL-TIME MONITORING & REPORTING

• Activation & Engagement

• Service Utilization (Telemedicine, Rx Reviews, etc.)

• Estimated Program Savings & ROI

DETAILED PERFORMANCE REPORTING

Situation

▪ Northern Rivers helps changes the lives of over 16,000 children, adults and families in New York

▪ Robust benefits package with 6 medical plans that was driving employee questions to HR

▪ High ER utilization

633 Employees eligible for HealthJoy

6.8X+ ROI

CLIENT CASE STUDY: NORTHERN RIVERS

Activation Trend

Telemedicine Consults

214

Prescriptions Reviewed

116

Providers Found

161

General Benefits Questions

1,740

Services Provided

32.0%

42.2%

63.8%

76.5%

Week 1 Week 2 Week 6 Month 6

37% of employees on average log into HealthJoy each month

Day 1 Week 1 Month 1 Month 5

31.1%

46.4%

64.8%

71.9%

A BENEFIT MEMBERS WILL LOVE!

4.8out of 5

Amazing app Jun 15

jt66224

Easy to use, keeps all health plan information

in one place, and really helps you become a

better consumer of healthcare.

Why would you not use this?

The convenience of a health concern at your

fingertips and at your convenience! For those

common issues this is the best way to get

your concerns addressed. Efficient and so

professional all through the visit! The app

avatar is so Intuitive!

Jun 9

HurleySDSo useful

This app is well designed and so easy to use.

If you have the doctor consult option, it’s such

a time and money saver. I also like how it’s

setup mainly as a chat. Highly recommend for

companies to use! As an employee, I dig it.

May 5

Meg Mara