Meet Australia Spotlight – The Unitron Way, Australia
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Transcript of Meet Australia Spotlight – The Unitron Way, Australia
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Meet AustraliaSpotlight – The Unitron Way, Australia
Lilika is proud to lead the Australian team into a new Era of Customer Experience and relationship driven business. She balances her work life with the demands of being a mum to two spirited and sassy young girls
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AWESOME thingshave beenhappening
DownUnder!
DownUnder!
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We bring you the end of
PHONITRON
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What is Phonitron?[Pho-nee-tron] noun – a confused species found within group
companies selling both Phonak and Unitron products. They are generally customer facing and play an important part in brand culture.
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Good
Morning
Phonitron
And is that
a Phonak
or Unitro
n
order
Hmmm Quantum 6?? Yes that has
SoundRecover
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Remove the confusion
And
Keep what makes sense!
How to best approach “Phonitron”
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Our dedicated Unitron
AUSTRALIA Team
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Customer Care Team
Technical SupportSales & Marketing
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G’dayWelcome to Unitron.
No worries!
Yes our Moxi 6 is
compatible
with uDirect2Have an
AWESOME day!
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Dedicated Staff Staff with purpose
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Setting Standards& Raising the Bar
insert graph with Manuf. Unitron grows taller
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Dedicated Staff Staff with purpose Engaged Staff
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The Smile Community
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Dedicated Staff Staff with purpose Engaged Staff High Quality Service
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Calls directly to Unitron Customer Care
increased by almost 40%
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Average Time to answer reduced by 40%
(from 15.5 to 9 seconds)
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• Abandoned Call rate reduced by 47%
• No of calls answered within 15 seconds increased by 12%
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Dedicated Staff +Staff with purpose +Engaged Staff + High Quality Service =
HAPPY CUSTOMERS !!!!
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• We love U wall
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