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![Page 1: Medical Reserve Corps Core Competencies Training MRC 101 Introduction and Orientation to the Medical Reserve Corps Western Mass Medical Reserve Corps .](https://reader036.fdocuments.in/reader036/viewer/2022062400/56649e0f5503460f94afa697/html5/thumbnails/1.jpg)
Medical Reserve Corps Core Competencies
Training
MRC 101Introduction and Orientation to the
Medical Reserve Corps
Western Mass Medical Reserve Corps www.wmmrc.org
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Welcome
The MRC Experience
…will give you an opportunity to work with and train with a group of people, who like yourself, want to be part of the solution when disasters or public health emergencies happen.
Western Mass Medical Reserve Corps www.wmmrc.org
![Page 3: Medical Reserve Corps Core Competencies Training MRC 101 Introduction and Orientation to the Medical Reserve Corps Western Mass Medical Reserve Corps .](https://reader036.fdocuments.in/reader036/viewer/2022062400/56649e0f5503460f94afa697/html5/thumbnails/3.jpg)
We’re Everywhere
970 units and >200,000 volunteers in 2012
Western Mass Medical Reserve Corps www.wmmrc.org
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VolunteersWho
• people of all ages, from all walks of life
• Non-medical and medical
What
• your role depends on your physical ability, training, expertise and interests
How
• all service is voluntary
Western Mass Medical Reserve Corps www.wmmrc.org
![Page 5: Medical Reserve Corps Core Competencies Training MRC 101 Introduction and Orientation to the Medical Reserve Corps Western Mass Medical Reserve Corps .](https://reader036.fdocuments.in/reader036/viewer/2022062400/56649e0f5503460f94afa697/html5/thumbnails/5.jpg)
Freedom Corps
Western Mass Medical Reserve Corps www.wmmrc.org
![Page 6: Medical Reserve Corps Core Competencies Training MRC 101 Introduction and Orientation to the Medical Reserve Corps Western Mass Medical Reserve Corps .](https://reader036.fdocuments.in/reader036/viewer/2022062400/56649e0f5503460f94afa697/html5/thumbnails/6.jpg)
Community Partners• public safety• public health• hospitals• MAResponds.org (volunteer registration system)
• volunteer partners (CERT, American Red Cross, Faith-Based organizations)
• Community based organizationsWestern Mass Medical Reserve Corps
www.wmmrc.org
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MAResponds• a statewide secure database of pre-
credentialed health care professionals who are interested in volunteering during a public health emergency
• MRC members (medical and non-medical) are encouraged to register at www.maresponds.org
Western Mass Medical Reserve Corps www.wmmrc.org
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Organizational StructureUS Surgeon General
Mass MRC
Western Mass MRC
County MRC
Unit MRC
Western Mass Medical Reserve Corps www.wmmrc.org
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Mission• To build healthy and resilient communities
Vision• Individuals and communities committed and
totally ready to manage all-hazards events
Western Mass Medical Reserve Corps www.wmmrc.org
![Page 10: Medical Reserve Corps Core Competencies Training MRC 101 Introduction and Orientation to the Medical Reserve Corps Western Mass Medical Reserve Corps .](https://reader036.fdocuments.in/reader036/viewer/2022062400/56649e0f5503460f94afa697/html5/thumbnails/10.jpg)
Our StrengthsVolunteers are:• pre-identified• have verified credentials • trained
Western Mass Medical Reserve Corps www.wmmrc.org
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Principles of Operation• treat all with respect - honor all volunteers
• communicate clearly - ensure volunteer safety
• work within the scope of credentials, training and comfort level
• deployment is voluntary
• honor our Code of Conduct and Confidentiality Agreements
Western Mass Medical Reserve Corps www.wmmrc.org
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Volunteer Involvement
Tier 2 Active Participates in training, exercises & events
Tier 1 Basic Emergency only
Tier 3 Leadership
Western Mass Medical Reserve Corps www.wmmrc.org
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SystemsCommunication
• email, phone and website www.wmmrc.org
Training• announced via email and website calendar• convenient locations throughout each county• in person and through the internet; no cost
Participation• deployment and response; exercises• community outreach
Western Mass Medical Reserve Corps www.wmmrc.org
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Training OpportunitiesTypes of Training• Required: MRC 101, Incident Command (ICS),
Psychological First Aid
• Optional: CPR, Emergency Dispensing Sites, community or regional shelters, pandemic flu and more
• “Just-in-Time”
• Exercises; Workshops; Conferences
Western Mass Medical Reserve Corps www.wmmrc.org
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Volunteer Expectations•complete all required training; sign a confidentiality agreement; sign the MRC Code of Conduct
•volunteers may be terminated according to disciplinary procedures outlined in the policy manual for:
• dishonesty• breach of confidentiality• unsafe work habits• violation of the Code of Conduct• substance use
Western Mass Medical Reserve Corps www.wmmrc.org
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Core Competency 1Protect Yourself and
Your FamilyKnow how to protect your health, safety, and overall well-being and that of:
• your family
• the MRC team
• the communityWestern Mass Medical Reserve Corps
www.wmmrc.org
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Protect Yourself• learn about and use
standard personal precautions
• ask for training about how to use personal protective equipment (PPE)
Western Mass Medical Reserve Corps www.wmmrc.org
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Practice the Life Safety Code
• FIRST …protect yourself• THEN …others• THEN …control the incident• THEN… save property and the environment
Western Mass Medical Reserve Corps www.wmmrc.org
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Practice Healthy Habits
• eat well, get plenty of rest and exercise
• follow good hand washing and cough etiquette practices
Your best protection is a strong immune system,
so…
Western Mass Medical Reserve Corps www.wmmrc.org
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Core Competency 2 Ensure Family Preparedness
• have a family preparedness plan
• know about
– school plans
– workplace plans
– local plans
Western Mass Medical Reserve Corps www.wmmrc.org
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Make a 72-hr Plan
Resources (click for
video)
www.wmmrc.org
www.ready.gov
Western Mass Medical Reserve Corps www.wmmrc.org
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Core Competency 3 Know the Incident Command System (ICS)
• standardized system used by all responders
• clear management structure with unity of command i.e.. one leader; defined roles and responsibilities
• uses span of control of 5-7 people; expands and contracts as needed
• uses common terminology (positions, procedures and equipment)
Western Mass Medical Reserve Corps www.wmmrc.org
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Incident Command Pyramid
Western Mass Medical Reserve Corps www.wmmrc.org
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Core Competency 4Know the MRC Emergency Role
Support Function (ESF-8)
• support public health and public safety responders
• MRC volunteers are not first responders
• follow established protocols and job descriptions
Western Mass Medical Reserve Corps www.wmmrc.org
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MRC Provide Support During Four Stages of an Emergency
PROTECT
RESPONDRECOVER
PREVENT
Western Mass Medical Reserve Corps www.wmmrc.org
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Core Competency 5 Learn Communication Protocols
• MRC volunteers are trained to utilize ICS: do not talk to the media - refer media to your supervisor or the Public Information Officer (PIO)
• know how to use communication equipment
• understand communication protocols; maintain confidentiality
• always be open, direct and tactfulWestern Mass Medical Reserve Corps
www.wmmrc.org
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Communication in Emergencies• usual methods may not work• communicate:
• slowly, clearly, loudly• repeat the message• use multiple communication channels
Western Mass Medical Reserve Corps www.wmmrc.org
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Core Competency 6Mental/Behavioral Health
Stress is a person’s normal reaction to an abnormal situation. All emergencies or disaster provoke stressful situations and responses
You come first!
First Things First = Protect yourself… take breaks ~ eat well ~ exercise ~ beware of your stress level ~ do not self-medicate
Western Mass Medical Reserve Corps www.wmmrc.org
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Behavioral Health/ First Aid• be calm and compassionate• it’s the little things…• don’t presume to know• acknowledge problems• provide constructive action ideas• be aware that we all react differently to a crisis• learn about and respect cultural diversity
Western Mass Medical Reserve Corps www.wmmrc.org
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Core Competency 7 - Volunteer DeploymentKnow your unit’s notification system• Phone?• Email?• MAResponds.org• Health and Homeland Alert Network (HHAN)?• update your contact information regularly
Western Mass Medical Reserve Corps www.wmmrc.org
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ActivationOnly unit coordinators will request volunteers• never self-deploy• follow activation instructions• always ask about security • carry photo ID and your badge• bring basic supplies• always sign in and sign out
Western Mass Medical Reserve Corps www.wmmrc.org
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Core Competency 8Personal Limitation Awareness
If you are unsure about your job limits, ask!
Work within limits of:
• professional license; personal ability
• training; job description
• Incident Command Structure
Western Mass Medical Reserve Corps www.wmmrc.org
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Liability ProtectionsLiability protection is varied and coverage depends on working within:
• your job description• your credentials• the situation; community protections
Federal Volunteer Protection Act and State Good Samaritan laws apply
Western Mass Medical Reserve Corps www.wmmrc.org
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Website Resources• www.wmmrc.org
• www.maresponds.org
• www.medicalreservecorps.gov
• www.ready.gov
• www.mass.gov/dph
• www.cdc.gov
Western Mass Medical Reserve Corps www.wmmrc.org
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Contacts: www.wmmrc.orgWestern Mass MRC Point of Contact/LiaisonKathleen Conley Norbut 413-454-5163; [email protected]
MRC County CoordinatorsBerkshire: Corrine McKeown 413-539-4115Franklin: Tracy Rogers 413-774-3167Hampden: Kathleen Conley Norbut 413-454-5163Hampshire: Michael Nelson 413-522-0712
Western Mass Medical Reserve Corps
www.wmmrc.org
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Western Mass Medical Reserve Corps www.wmmrc.org
Consider yourself MRC 101Core Competent!
Now, we get to practice what we preach!
15 Minute break….following by Incident Command System 100/National Incident Management System
700
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Pre-Quiz: The Chain of Command
• Who is in charge of the entire incident? • Who is the only person who can over-rule the IC? • Who manages the media? • Who coordinates with other agencies? • Who is ultimately responsible for everything that happens in a
community?
Western Mass Medical Reserve Corps www.wmmrc.org
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Pre-Quiz: The Chain of Command
• Who manages the “boots on the ground” response?
• Who are the “brains
• Who are the “hunter-gatherers”?
• Who counts the “beans” so the town can get reimbursed?
Western Mass Medical Reserve Corps www.wmmrc.org