6103

Medical receptionist courseRACGP NSW&ACT

Medical receptionists are the face of general practices. Receptionists are the first point of contact for patients, handling sensitive information for vulnerable individuals on a daily basis. As gatekeepers, receptionists need to be confident, discrete and responsive to patient’s needs. This job is a complex one, requiring ongoing training and support.

Held over two days, the RACGP NSW&ACT’s Medical Receptionist Course helps receptionists improve the patient journey and promote their practices. Led by a diverse team of experienced doctors and practice managers, the course covers a range of topics, including triage, Medicare processes, managing aggressive patients and legal liabilities.

CPR training and certification are included, to better prepare receptionists for emergency scenarios.

Discounts are available for practices sending multiple receptionists. The patient journey starts with a receptionist – so register now to improve your waiting room!

DateThursday 28 February 2019 – Friday 1 March 2019

TimeThursday 9.00 am – 4.15 pm Friday 9.00 am – 5.15 pm

VenueByron Bay Services Club 132 Jonson Street Byron Bay NSW 2481

CostStaff of RACGP members

Early bird (before 15 February 2019) $345

Regular rate (after 15 February 2019) $385

Staff of non-members

Early bird (before 15 February 2019) $405

Regular rate (after 15 February 2019) $445

If three or more from one practice, third and subsequent participants $180

ContactFor more information please contact the RACGP NSW&ACT events department on 02 9886 4703 or email nswact.events@racgp.org.au

racgp.org.au

Thursday 28 February 2019

9.00 am Welcome and introductions

9.10 am Creating a good patient perspective*

10.10 am Morning tea

10.30 am Reviewing high-risk procedures*

12.00 pm Lunch

12.30 pm Triage in general practice*

1.45 pm Coping with sick people*

2.30 pm Afternoon tea

2.50 pm Medicare, common numbers, common mistakes, errors*

4.15 pm End of day one

*Presented by Ms Angela Mason-Lynch

Friday 1 March 2019

9.00 am Managing multiple doctors

How to handle difficult and physically aggressive patients Dr Kayte Evans

10.30 am Morning tea

10.50 am Risk management and legal issues MDA National

12.50 pm Lunch

1.20 pm Current eHealth developments Dr Chris Mitchell

2.20 pm Afternoon tea

3.10 pm Cardiopulmonary resuscitation (CPR) ReVIVA

5.10 pm Presentation of certificates

5.15 pm End of the workshop

Improving the patient

journey

FOR OFFICE USE ONLY RACGP NO (BILL TO)

BATCH NO. ORDER NO. INVOICE NO.

Registration form and tax invoice

6103

Medical receptionist course | Thursday 28 February 2019 –

Friday 1 March 2019

RACGP NSW&ACT

Please print letters clearly.Use black or blue pen. Place in all applicable boxes.

Section A: Registrant(s) information

1. Title First name Surname

2. Title First name Surname

3. Title First name Surname

Organisation RACGP no.

Address Postcode

Contact telephone Fax Email

Special requirements (i.e. dietary, physical etc.)

Section C: Declaration

By signing and returning this registration form to the RACGP, I the delegate make the following declarations:

I have read, understood and accept the RACGP Delegate Conditions and Cancellation Policy which can be found at www.racgp.org.au/usage/delegate-conditions (or provided on request).

I have read, understood and accept the RACGP Privacy Statement which can be found at www.racgp.org.au/usage/delegate-conditions (or provided on request) and consent to my personal information being dealt with to administer this event.

Signature of delegate Date

Section B: Course selection and fee Staff of RACGP members Early bird – before 15 February 2019: $345

Regular rate – after 15 February 2019: $385

Staff of non-members Early bird – before 15 February 2019: $405

Regular rate – after 15 February 2019: $445

If three or more from one practice, 3rd and subsequent participants: $180

Please indicate who will be paying for the course: company participant

How to lodge your application

Complete and return this form and an invoice will be issued for payment

RACGP NSW&ACT PO Box 534, North Sydney NSW 2060

Fax 02 9886 4790

nswact.events@racgp.org.au

For more information call 02 9886 4703 or email.

You must contact the RACGP NSW&ACT office if you have not received your confirmation email within 5 working days of submitting your registration. The RACGP accepts no responsibility for assumed registrations that have not been confirmed in writing by the RACGP NSW&ACT office.