Medical Group Management Association Virginia - … 2015 springweb revised...Aligning physician...

Medical Group Management Association®

Virginia

VMGMA Spring ConferenceMarch 15 - 17, 2015

The Boars Head · Charlottesville, VA

President’s Welcome


Virginia

VMGMA Spring Conference | Register online at www.vmgma.org

Shirley Woodrow, CMPEVMGMA President

Patients, Employees and Partners In the New Individual Health Insurance MarketsDavid BlanchardFounder and President BeneFinder, LLCRichmond, VA

This session will outline the new individual health insurance landscape and its ramifications for medical practices. Changes in products, process and pricing for the individual consumer will all affect how medical groups interact with health plans, as well as how they manage their collections and billing cycle. Learn how to prepare your practice and your team members for this new and changing environment.

The 1% Quest to Better Your Best: Your Personal & Professional Path to ExcellenceKelli Vrla, CSP, Author, Solution FinderDallas, Texas

“A festive delivery of relevant, memorable and immediately

transferable skills!” Bring It! What got us here won’t get us to the next level. “Good enough” won’t do it. Think of it as your personal “EXTREME MAKEOVER.”

This fast-moving session challenges you to pinpoint and quest to “Better Your Best”! Some of your success habits are working, while some need work. Find out which ones are serving you and which ones are swerving you from the path of superior excellence in performance and productivity.

Quantum leaps happen when we apply action to our beliefs. This is not the time to sit and bask in our victories; celebrate and accelerate. Kelli’s festive session will show you how to:

Educational Session, March 15

Keynote Speaker, March 16

We look forward to seeing you at the Virginia MGMA

2015 Spring Conference in beautiful Charlottesville, VA. By popular demand, once again we will offer a dual track event. Track 1 will feature sessions on current practice management topics and Track 2, which will have limited seating, will focus on human resource management. Both tracks allow attendees to earn ACMPE

and AAPC credits. Join us on Sunday afternoon to hear an in-formative session on “Patients, Employees and Partners in the New Individual Health Insurance Markets” presented by David Blanchard, Founder and President of BeneFinder.

On Monday, attendees will enjoy an engaging presentation by national speaker Kelli Vrla. She will kick-off our day of educa-tion by challenging us to “Better Our Best!” Track 1 attendees will continue with Kelli to learn how to keep ourselves and our employees “Engaged.” There will also be multiple breakouts for attendees to choose from ranging from Optimizing Patient Flow, Changing our Perception from Patient to Consumer, Pa-tient Safety, Regulatory Compliance for Medical Practices, 10 Mistakes Practice Administrators Make, Making Friends With the Enemy, CAHPS Surveys and Physician Compensation.

Track 2 will focus on the nuts and bolts of Human Resource Management for medical practice administrators. Robert Barry with Kaufman & Canoles, will lead attendees through the maze of ADA, FMLA and Workers’ Comp, then clarify HR Classi-fications and conclude with helpful Employee Handbook tips. Kim Daniel and Jonathan Sumrell, Hancock, Daniel, Johnson & Nagle, will present tips on Record Keeping/Records Reten-tion and Safe Hiring and Firing Practices. This track will have a limited number of attendees to better facilitate an interactive learning environment.

Please join us March 15-17 for the Virginia MGMA Spring Conference to take advantage of not only the educational events but also the many professional networking opportuni-ties available. Don’t delay, register today for this informative event!

Track 1: Practice Management

VMGMA Spring Conference | March 15 - 17, 2015 | Charlottesville, VA

• Know whether you’re moving forward or in circles on your Best Quest Path;

• Capitalize on your victories and learn quantum leaps from your losses;

• Focus on full-throttle high R.O.I. activities to catapult your progress;

• Work smart, not hard to achieve your highest priority goals;

• Eliminate time-wasters and worry;

• Focus on moving transactions forward;

• Set reasonable and obtainable targets;

• Enjoy the journey along the way!

Kelli Vrla’s book, “Ready, Set, Engage!", will be given to all at-tendees and is sponsored by VMGMA Silver Corporate Sponsors: LabCorp, Professional Risk Associates, RCM&D, SunTrust, Wells Fargo.

Engagement—Have Them After “Hello!” How to Keep Your Staff Engaged and Ready to Serve! Kelli Vrla, CSP, Author, Solution FinderDallas, Texas

Based on a recent report by HR Solutions, only 27 percent of employees are “actively engaged.” The remaining 73 percent are divided between “ambivalent” (60%) and “actively disengaged” (13%). This fast-moving program will give you quick “boots-on-the-ground” tips on getting (and keeping) you and your staff engaged to handle today’s challenges. Stay tuned to learn best practices on how to:

• Clarify expectations of excellence and help staff and clients connect the dots to optimizing patient satisfaction and keeping a bottom line mindset;

• Identify “What makes ‘em tick & what ticks ‘em off ” so they can TUNE IN & TURN ON;

• Get employees to connect the dots & “own” their jobs;

• Stay laser-focused amid chaos and change, motivate and energize to recharge for resilience;

• Identify the art of customized appreciation and individual-ized motivation;

• Give meaningful, authentic random deposits to enrich engagement for staff & patient satisfaction.

10 Mistakes Practice Administrators MakeKyle Matthews, CEOCardioVascular Associates of Mesa, P.C.Mesa, AZ

WARNING: This session may offend those who are not willing to reflect or change. As a practice adminis-trator, I continue to make, and see

others make, mistakes that keep our practices from achiev-ing ultimate efficiency. Together, we will discuss 10 mistakes that are observed most often and how we can overcome these common pitfalls. While many anecdotes will provide humor, this session will allow every manager to rethink protocols and procedures that could be the difference in achieving the next level of success.

Making Friends With The EnemyAlignment options and payment methodologies are changing the collaborative relationships within communities and mar-kets. The building or rebuilding of trust within and between formerly competitive providers and organizations is imperative when financial and operational interactions are required to achieve alliances. This session will include a detailed case study to prove how this concept can lead to better quality, lower costs and improved communication.



Virginia

Optimize Patient Flow By Optimizing Technology Rosemarie Nelson, Principal ConsultantMGMA Health Care Consulting GroupJamesville, NY

Meaningful use of an EHR, PQRS, ACOs and P4P aren’t just

hoops created for providers to jump through to delay payment. Programs like these and others are carrots that have been developed to improve quality, safety, efficiency and to reduce health disparities. We can’t improve until we measure and IT tools provide the opportunity to measure and manage key attributes. Unfortunately most IT tools, including EHRs and patient portals, are underutilized in physician practices. Learn how your practice can put technology to work for you to opti-mize patient flow and the care you provide to your patients.

Objectives:

• Discover tricks of better performing practices in manag-ing preventive care and routine screening;

• Learn how to use prompts and queues for real-time re-minders;

• Uncover the value the patient portal delivers in operation-al efficiency while helping your providers meet care goals.

Re-orient Your Practice From Thinking “Patient” to Thinking “Consumer”What’s next? Value-based care has made its appearance. There are more requirements that include improving outcomes and improving patient satisfaction. More payers are monitoring their subscribers’ satisfaction. It’s time to focus on a service-oriented culture and think about how we’d like to be treated as patients.

Objectives:

• Identify how your operations are viewed from the patient perspective with tools to take back to your practice;

• Learn how to make the patient feel cared about with popu-lation health management methodologies;

• Explore ideas better performing practices have used to delight their customer.

Physician CompensationBert Wilson, CMPE, AdministratorDermatology Associates of VirginiaGlen Allen, VA

An increasingly complex challenge for physicians and administrators is developing a fair basis for compar-

ing physician productivity. Important activities which factor into physician compensation are:

• How to define physician compensation;

• How to determine practice overhead;

• How to allocate both revenue and costs;

• How to account for nonclinical activities.

Aligning physician compensation methodologies to a practice’s goals and objectives is vital to the success of the practice. The integration of value based reimbursement programs, capita-tion programs and quality programs will also be important in future physician compensation. This session will help in identifying different physician compensation methodologies, determining the components of a successful compensation plan and establishing productivity benchmarks.

The Alphabet Soup of CG-CAHPS, H-CAHPS & ED-CAHPS: Why Should I Care? Jeff Morris, MDThe Studor GroupHudson, OHThere are many acronyms in the healthcare environment but the various “CAHPS” surveys and their impact are poorly understood by

many, especially clinical providers. This presentation revisits the “Communication” domain in the various “CAHPS” surveys and cites the evidence demonstrating that enhanced commu-nication skills, if consistently implemented, elevates the patient experience and results in increased reimbursement, decreased liability risk, reduced 30-day readmissions and improved clini-cal outcomes.




3/15 Time ACMPE Credits

AAPC Credits

SUN 4:00 - 5:00 pm 1.0 1.0

5:00 - 6:30 pm

3/16 Time General Session Breakout Breakout Breakout Breakout ACMPE Credits

AAPC Credits

MON 7:30 - 9:00 am

9:00 - 9:10 am President's Message

9:10 - 10:10 am

1% Quest to Better Your Best Kelli Vrla

Sponsored by Professionals Advocate 1.0 1.0

10:10 - 10:30 amState Legislative

Update

10:30 -11:00 am

11:00 - 12:15 pm

Leadership: ENGAGE! Have 'Em AFTER

"Hello!" Kelli Vrla 1.25 1.5

12:15 - 1:30 pm

1:45 - 3:00 pm

Physician Compensation

Bert Wilson

Optimize Patient Flow by Optimizing

Technology Rosemarie Nelson

10 Mistakes Practice Administrators Make

Kyle Matthews

CG-CAHPS, H-CAHPS & ED-CAHPS

Dr. Jeff Morris 1.25 1.5

3:00 - 3:30 pm

3:30 - 4:45 pm

Physician Compensation

Bert Wilson

Re-Orient Your Practice From

Thinking "Patient" to Thinking "Consumer"

Rosemarie Nelson

Making Friends With the Enemy

Kyle MatthewsPatient Safety Dr. Jeff Morris 1.25 1.5

6:00 - 7:00 pm

7:00 - 8:00 pm

8:00 - 10:00 pm


AAPC Credits

TUES 7:30 - 8:30 am

8:30 - 9:00 am Vendor Thank You

9:00 - 10:15 am

Regulatory Compliance For Medical Practices

Laura DeBusk

Optimize Patient Flow by Optimizing

Technology Rosemarie Nelson

10 Mistakes Practice Administrators Make

Kyle Matthews

CG-CAHPS, H-CAHPS & ED-CAHPS

Dr. Jeff Morris 1.25 1.5

10:15 - 10:30 am

10:30 - 11:45 am

Regulatory Compliance For Medical Practices

Laura DeBusk

Re-Orient Your Practice From

Thinking "Patient" to Thinking "Consumer"

Rosemarie Nelson

Making Friends With the Enemy

Kyle MatthewsPatient Safety Dr. Jeff Morris 1.25 1.5

TRACK 1 TOTAL = 8.25 8.5

BREAKFAST Sponsored by LabCorp/Professional Risk Associates/RCM&D/SunTrust/Wells Fargo

BREAK Sponsored by LabCorp/Professional Risk Associates/RCM&D/SunTrust/Wells Fargo

DINNER Sponsored by Professionals Advocate Insurance Company



LUNCH

3/15 Educational Session

Patients, Employees and Partners in the New Individual Health Insurance Markets David Blanchard, BeneFinder

WELCOME RECEPTION Sponsored by MagMutual Insurance Company/Nixon Uniform Service & Medical Wear


COCKTAILS Sponsored by MagMutual Insurance Company/Nixon Uniform Service & Medical Wear

CASINO NIGHT


PrograMS aT a glancEMedical Group Management Association

®

Virginia


Virginia


3/15 Time ACMPE Credits

AAPC Credits

SUN 4:00 - 5:00 pm 1.0 1.0

5:00 - 6:30 pm


AAPC Credits

MON 7:30 - 9:00 am

9:00 - 9:10 am President's Message

9:10 - 10:10 am

1% Quest to Better Your Best Kelli Vrla

Sponsored by Professionals Advocate 1.0 1.0

10:10 - 10:30 amState Legislative

Update

10:30 -11:00 am

11:00 - 12:15 pm

All Those HR Classifications Robert Barry 1.25 1.5

12:15 - 1:30 pm

1:45 - 3:00 pmEmployee Handbooks

Robert Barry 1.25 1.5

3:00 - 3:30 pm

3:30 - 4:45 pm

ADA/FMLA/Workers Comp

Robert Barry 1.25 1.5

6:00 - 7:00 pm

7:00 - 8:00 pm

8:00 - 10:00 pm


AAPC Credits

TUES 7:30 - 8:30 am

8:30 - 9:00 am Vendor Thank You

9:00 - 10:15 am

Record Keeping and Records Retention Jonathan Sumrell 1.25 1.5

10:15 - 10:30 am

10:30 - 11:45 am

Safe Hiring and Firing Practices

Kimberly Daniel 1.25 1.5

TRACK 2 TOTAL = 8.25 8.5

3/15 Educational Session

Patients, Employees and Partners in the New Individual Health Insurance Markets David Blanchard, BeneFinder

WELCOME RECEPTION Sponsored by MagMutual Insurance Company/Nixon Uniform Service & Medical Wear


COCKTAILS Sponsored by MagMutual Insurance Company/Nixon Uniform Service & Medical Wear

CASINO NIGHT



DINNER Sponsored by Professionals Advocate Insurance Company



LUNCH

Track 2: Human resource Management

PrograMS aT a glancE


Objectives:

• Describe the concepts of CG-CAHPS, H-CAHPS and ED-CAHPS and Value-Based Purchasing and the connection to the patient experience;

• Explain quality and patient experience data transparency in the public domain and its direct financial impact on physicians and hospitals;

• Cite evidence from peer-reviewed literature, demonstrat-ing that consistent implementation of the tools and tactics provided result in a positive patient experience, increased reimbursement, decreased liability risk, reduced 30-day readmissions and improved clinical outcomes.

Cleared for the Approach: What Pilots Can Teach Us About Patient Safety

If 99.9% were good enough, there would be a major plane crash every 3 days. While airline passengers face about a 1-in-10 million chance of dying in a plane crash, it is estimated that the chances that a patient will die as a result of medical error is about 1-in-300 worldwide. More than 30 years ago, as a consequence of a series of fatal mistakes, the aviation indus-try increased their scrutiny and came to recognize that the majority of adverse aviation events resulted from human error, especially failures in communication, leadership and decision-making. While the aviation industry learned from these accidents and implemented many measures to address them – such as specific communication protocols, checklists etc. – the healthcare industry lags way behind in reducing the risks that we put on patients who come under our care. While aviation-safety principles are not wholly transferable to healthcare, there are many similarities. This presentation explores what we in healthcare can learn from the aviation industry about human error and what we can do to create a culture and environment that enhances patient-safety at all levels.

Objectives:

• Identify the real risk that patients under our care face every day;

• Recognize that medical errors are generally due to human error;

• Understand that medical errors cannot be completely eliminated but, learning from aviation-safety strategies,

implementation of specific patient safety measures can significantly reduce the risks patient face in healthcare facilities;

• Recognize that creating a culture of patient safety requires effective leadership.

Regulatory Compliance for Medical PracticesLaura DeBusk, Senior Director of Business Development White Plume TechnologiesRoanoke, VA

Join Laura in this breakout session for an overview of regulatory com-

pliance programs a medical practice must maintain. HIPAA Privacy and Security, Meaningful Use Risk Assessments, OSHA, RAC audits and data breaches will be covered and practical tools for managing your programs will be offered. In this session, we will cover:

• The policies and procedures you need for each program;

• Staff training requirements;

• Sample forms, logs, notifications and tracking tools;

• Guidelines to assess your risk of a breach and your re-sponse to a breach;

• RAC audits from the perspective of how to respond to an audit.

Emphasis will be on the concept of creating a Compliance Pro-gram, where the Program is an on-going and continual effort to comply with these important initiatives.



Virginia


ADA, FMLA and Workers’ Comp; Look Three Ways Before Crossing This IntersectionRobert J. Barry, MemberKaufman & Canoles, P.C.Norfolk, VA

ADA, FMLA and Workers’ Comp are three avenues for protection of

employees that can cost employers productive work time and worse yet, monetary damage if you get lost. This session helps put up the correct road signs to lead you into and more impor-tantly out of this three-way intersection without suffering any scrapes along the way.

All Those HR Classifications, Exempt vs. Non-Exempt, Full-Time vs. Part-Time and Independent Contractors vs. EmployeesDecisions, decisions. Today’s medical office administrators and HR professionals must make a number of classification decisions that could have significant consequences with more than a few federal and state agencies. Don’t like being second guessed or worse yet caught in an error? Then come to this ses-sion and classify with a legal eagle eye.

Employee Handbooks—Making a Handful of Help Handy

Most of today’s employers have employee handbooks. Are they a useful management tool or are they just collecting dust? Or worse yet, are they preventing you from exercising neces-sary management flexibility. This session will help you dust off or even digitize your handbook while turning it into both an information source for staff and an effective management resource for practice administrators.

Recordkeeping and Records Retention Jonathan M. Sumrell, AssociateHancock, Daniel, Johnson & Nagle, P.C.Glen Allen, VA

Medical practices must navigate a confusing patchwork of federal and state laws governing record-keeping and record retention. In

this session, we will discuss record requirements in the Fair Labor Standards Act, the Immigration Reform and Control Act and other federal and state laws. Attendees will be provided best practices for legal and effective recordkeeping and reten-tion practices.

Safe Hiring and Firing Practices Kimberly W. Daniel, DirectorHancock, Daniel, Johnson & Nagle, P.C.Glen Allen, VA

The hiring/application process and the termination of employ-ment can be legal minefields for medical practices. In this session,

we will review Title VII, the ADA and other federal and state laws affecting the hiring and firing of employees. Attendees will be provided best practices for avoiding employment claims in areas such as interviewing, running background checks and terminating employees.

Track 2: Human resource Management

Educational credits

ACMPEVMGMA 2015 Spring Conference is approved for 8.25 credit hours for the American College of Medical Practice Executives.

CEU APPROVED*

conference registration

VMGMA 2015 Spring Conference is approved for 8.5 CEUs per track and 1 CEU for Sunday’s session by AAPC. Granting of prior approval in no way constitutes endorsement by AAPC of the program content or the program sponsor.

PHOTOGRAPHYBy registering for this event, you give the Virginia MGMA permission to publish photographs that may include your image.

Hotel reservations

VMGMA Spring Conference RegistrationAvailable online: www.vmgma.orgClick on the Spring Conference brochure to begin. Members may bring non-members from their practice at member rate. One registration form per person is required.

Register by February 27, 2015 and SAVE.

VISA, MasterCard, Discover or checks payable to “VMGMA” accepted. Checks should be mailed to VMGMA, P.O. Box 263, Sandston, VA 23150.

CANCELLATION POLICYCancellation of program registration must be postmarked by February 20, 2015 and is subject to a $50 processing fee. No refund will be made after this date. If sending a substitute, please notify VMGMA. If the substitute is of a different VMGMA status, the registration fees will be adjusted. If it is necessary to cancel the program, we will maintain a credit balance or refund the registration fee. VMGMA cannot be held responsible for any travel cancellation fees.

QUESTIONS?Contact the VMGMA office at 804.328.3344 or email [email protected].

The Boars Head, Charlottesville, VACost: $150/night single or double + taxesReservations may be made at www.boarsheadinn.com (Code: VMGM15) or by calling 800.476.1988. Mention the Virginia Medical Group Management Association when calling to receive the group discount.Cutoff: February 27, 2015

MAR 15-17 MAR 16 ONLY MAR 17 ONLY

$225 $175 $100


$275 $200 $125


$325 $250 $125


$375 $275 $150

NON-MEMBERS (Registration Fees BY Feb 27, 2015)

(Registration Fees AFTER Feb 27, 2015)

VMGMA MEMBERS (Registration Fees BY Feb 27, 2015)

(Registration Fees AFTER Feb 27, 2015)


VMgMaP.o. Box 263Sandston, Va 23150

DIAMOND GOLD SILVER

BRONZE

VMgMa 2015 corporate Sponsors


Virginia

VMGMA Spring Conference March 15-17, 2015 Charlottesville, VA

Early registration ends February 27th.

Save $50.

Medical Group Management Association Virginia - … 2015 springweb revised...Aligning physician...

Documents

Transcript of Medical Group Management Association Virginia - … 2015 springweb revised...Aligning physician...