Contact Centers in the Age of Web 2.0 and all Things Social Media June 10, 2010.
Media Use in the Age of Web 2.0
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Transcript of Media Use in the Age of Web 2.0
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Media Use in the Age of „Web 2.0“
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1. Study Objectives and Design2. The Two Dimensions of „Web 2.0“3. „Web 2.0“ in Numbers4. Typology of „Web 2.0“ Users5. Impact of „Web 2.0“ on General Media Use
Synopsis
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Synopsis
1. Study Objectives and Design2. The Two Dimensions of „Web 2.0“3. „Web 2.0“ in Numbers4. Typology of „Web 2.0“ Users5. Impact of „Web 2.0“ on General Media Use
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Sample
phase 1: interviews of experts
- „A-List-Blogger“ and „A-List-Podcaster“
phase 2 and 3: focus groups and online survey
with private „Web 2.0“ users
- regular use of „Web 2.0“ applications in a private context:
photo and video community, social networking sites,
blogs, podcasts, wikis
- focus on use of media: e-commerce sites like Ebay are not
explicitly included
active/passive participation
- passive participation: participating more than two times a week
- active participation: participating more than two times a week
posting own entries more than ones in a month
commenting more than five times in a month
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Design
phase 1: interviews of experts
- interviews (n=9) with „A-List-Blogger“ and podcaster in
Berlin, Heidelberg, Walldorf and Munich
phase 2: focus groups
- 12 focus groups (n=72) with „Web 2.0“ users participate in six
predefined application types, active and passive;
in Mannheim and in Cologne
phase 3: online survey
- online survey (n=501) among „Web 2.0“ users
of the six application types
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Synopsis
1. Study Objectives and Design2. The Two Dimensions of „Web 2.0“3. „Web 2.0“ in Numbers4. Typology of „Web 2.0“ Users5. Impact of „Web 2.0“ on General Media Use
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Two Dimensions of Web Use ...
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... As a Definition of „Web 2.0“
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Synopsis
1. Study Objectives and Design2. The Two Dimensions of „Web 2.0“3. „Web 2.0“ in Numbers4. Typology of „Web 2.0“ Users5. Impact of „Web 2.0“ on General Media Use
![Page 10: Media Use in the Age of Web 2.0](https://reader035.fdocuments.in/reader035/viewer/2022070304/54bcb5674a7959ee4c8b4624/html5/thumbnails/10.jpg)
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„Web 2.0“ in Numbers
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„Web 2.0“ in Numbers
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Synopsis
1. Study Objectives and Design2. The Two Dimensions of „Web 2.0“3. „Web 2.0“ in Numbers4. Typology of „Web 2.0“ Users5. Impact of „Web 2.0“ on General Media Use
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Typology of „Web 2.0“ Users
producer
- primarily wants to publish
- content is largely congruent
with classical media
content
examples
- opinion blogs
- podcasts
- musicians
- photographers etc.
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Typology of „Web 2.0“ Users
self-promoter
- wants to represent
him- or herself
examples
- weblog/online diary
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Typology of „Web 2.0“ Users
special interest expert
- primarily wants to publish
of or communicate about
a special interest, i.e.
hobby broad spectrum of
subjects
examples
- mountainbiker‘s trail videos
on YouTube
- firemen, distributing
YouTube videos on blogs
- allergic person writing for a
cooking blog
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Typology of „Web 2.0“ Users
distinguished user
- Combines characteristics
of „Producer“,
„Self-Promoter“,
„Networker“ and
„Special Interest Expert“
examples
- „A-List-Blogger“
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Typology of „Web 2.0“ Users
communicator
- tight link between use of
media and communication
- communication because of,
about and sometimes
through the media
examples
- readers discussing blogs
- posting and commenting
on YouTube videos
- media remixes/mash-ups
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Typology of „Web 2.0“ Users
information seeker
- observing use of „Web 2.0“
applications, mainly for
informational purposes
examples
- readers of Wikipedia
- user reading but not
commenting on a blog
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Typology of „Web 2.0“ Users
entertainment seeker
- observing use of „Web 2.0“
applications, mainly for
entertainment purposes
examples
- „YouTube-Audience“
user reading but not
commenting on a blog
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Typology of „Web 2.0“ Users
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Synopsis
1. Study Objectives and Design2. The Two Dimensions of „Web 2.0“3. „Web 2.0“ in Numbers4. Typology of „Web 2.0“ Users5. Impact of „Web 2.0“ on General Media Use
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Impact of „Web 2.0“ on General Media Use
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Impact of „Web 2.0“ on General Media Use
integration of media into the web communication, i.e.
- forwarding
- commenting
- mash-ups/remixes
- communication through
media (video commentary,
audio commentary etc.)
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Contact
result gmbhSubbelrather Straße 1550823 KölnGermanyTel. +49 (0)221/952971-0Fax +49 (0)221/[email protected]
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