Media &Content:

In Strictest Confidence

BT Operate

© British Telecommunications plc2

Agenda

1. Introductions

2. Performance to date

3. Growth Plans

4. New Product Launch

5. CAREagile Results for Media

6. Actions for CARE Improvement

7. Review of IMC Rota

8. Questions

In Strictest Confidence

BT Operate

© British Telecommunications plc3

Growth Plans

Currently circa 210 FTE

Significant growth in order of 30 more posts

Increase in FTE to support new products

– Wholesale Content Connect (WCC)– iPlayer (600k users, growth rapid)– Cardinal– YouView– Linear TV

BT Operate

© British Telecommunications plc44

591k customers have service at 17th June (subject to

activation).

iPlayer............it’s real!

• Content streamed from WCC assured

• Rollout synchronised with WCC assured

• BBC will develop the iplayerapplication, BT will host on our Vision infrastructure

• Light touch integration, minimal BT development

iPlayer

WCC Peak Concurrent streaming last week 2.3 Gbps (previous week 1.669

Gbps)

WCC Total Content shipped for last week 48.4 TB (previous

week 37.64 TB)

Total Number of iPlayer plays 228,625 last week (previous

week 184,657 plays)

91K WCC Unique users accessing the WCC CDN in

May

iPlayer daily plays reaching 45k (c20k unique users)

488k customers have activated the service

BT Operate

© British Telecommunications plc55

iPlayer Daily Usage

• iPlayer daily plays reaching 45k (c20k unique users)

BT Operate

© British Telecommunications plc6

People Trends : Sickness / StressIncreased productivity must not come at the expense of spoiling our sickness trends

SM and SI trend 2010/11 % Calendar Days Lost Service Management (mth/YTD)

Breakdown view of M&C population:

BT Operate

© British Telecommunications plc7

People Trends – Care Agile Q1

Headlines:

•

Headlines:

• increase in EEI at Q1 to 3.62 (from 3.35 in Q4)• Increase in PCI at Q1 to 3.77 (from 3.61)• Bulling and Harassment on downwards trend from Q4 30% to Q1 19% but still more to do

BT Operate

© British Telecommunications plc8

Review of IMC Rota

• Creating 12-15 New posts

• Significant reduction in overtime

• Compliance with Working Time Directive

• Promoting growth & efficiency

Any Questions?