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1- Welcometoday we are going to talk about Canadas only national organization dedicated to mechanical service contractors. - My Name is Betty McInerney. I am the Executive Director for the Mechanical Contractors Association of Manitoba.- Established in 2007 as a division of MCA Canada, MSCC is an exciting and diverse organization that delivers programs and services specifically for service contractors.

Mechanical Service Contractors of Canada

*Membership*Education* Business Tools* Discount Programs* Partnerships* Additional Programs* Certification

Slide 2:Why am I talking to you about this organization? I need your help with getting the word out there. Currently, less than 15% of Service Contractor companies are members of MCAM. Thats partly due to the fact that many of these companies are not aware of the benefits of being a service contractor member.I would like to speak to you briefly about the significant list of benefits designed to help them succeed in this industryand maybe you can pass a little of this on to your service contractor customers. Of all of the benefits listed, I think the most important one is the National Certification Program.

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National Certification Program* MSCC, BOMA & IFMA* Two Levels of Certification 1-MSCC Certified Contractor 2- MSCC Certified Technician * Referral Program* National Recognition* Differentiate from Competition

3NATIONAL CERTIFICATION PROGRAM - Slide 3:The National Certification Program has just been completed. This is probably the greatest benefit of being an MSCC member. Its been in development since 2008 when the MSCC Certification Committee was created.This committee includes MSCC Members and representatives from both BOMA (Building Owners & Managers Association and IFMA (International Facilities Management Association). They will continue to meet even after the program is well under way to ensure that the Program Standards are being maintained.The committee recommended and established two levels of certification:MSCC Certified ContractorMSCC Certified TechnicianThey are two distinct programs but they are also tied closely together. What do I mean by that

National Certification ProgramMSCC CERTIFIED CONTRACTORThe MSCC Certified Contractor designation is awarded to outstanding contractors who have demonstrated industry-leading practices in a number of key competencies along with having technicians who are MSCC Certified.

CRITERIA1- A proven track record in the mechanical service industry 2- At least 20% of your current journeyman that are MSCC Certified Technicians3- Documented service safety and health programs and maintain an outstanding safety record 4- Provide ongoing educational training to employees 5- Have an established truck inventory control system and major tool inventory program 6- Provide and require photo ID cards to be worn by all field personnel 7- Maintain the highest levels of customer service

4Slide 4:The MSCC Contractor designation is a company-wide certification. It demonstrates that a contractor member deploys industry leading practices in key competencies such as safety, training and customer service.There are 7 specific criteria to be met, one being that 20% of the applicants journeypersons must be MSCC certified technicians. Each of the criteria are outlined in detail on the application form, which is available on the MSCC website.National Certification ProgramMSCC CERTIFIED TECHNICIANSThe MSCC Certified Technician program requires technicians to participate in a rigorous apprenticeship training program and have extensive on-the-job experience. Finally, only those who pass the comprehensive exam become MSCC Certified Technicians.

5Slide 5:The MSCC Technicians designation is for journeypersons and it has 4 criteria:1- they must be a qualified journeyperson2- they must have a written endorsement from their employer stating that they meet the requirements for this process3- they agree to attend at least one industry training session each year4- they must pass a written test, taken online- currently the tests cover plumbing, pipefitting and HVAC technicians- information of MSCC Technicians Certification is also available for download from the MSCC website

National Certification Program* MSCC, BOMA & IFMA* Two Levels of Certification 1-MSCC Certified Contractor 2- MSCC Certified Technician * Referral Program* National Recognition* Differentiate from Competition

www.servicecontractor.ca

6Slide 6:So what does Certification say to service contractors clients?It says the Service Contractor- upholds a strict code of business ethics- employs the best trained and most qualified workforce- maintains a superior safety record- offers outstanding customer service and - focuses on continuing education for the companys employeesClients will be assured that their buildings systems are in the hands of the most qualified and competent technicians and contractors. Building owners and managers are going to DEMAND an MSCC certified contractor.Another element of the certification program is for organizations like BOMA, IFMA and the various levels of government to use it as a referral program. MSCC Certified contractors would be at the top of their contractor call lists.Discussions have also taken place with Public Works Government Service Canada (PWGSC) and Defence Construction Canada (DCC) who were very interested and we will continue to keep them up to date as the program rolls out across the country.

Education* 14+Available Service Specific Courses - Dispatcher Training Course (2 Days) - Project Management For Small Projects (1 Day) - How To Develop & Market Higher Charge Out Rates (1 Day) - Your Million Dollar System (1 Day) - Four Ways To Grow Your Business (1 Day) - Building Your Service Team From the Top Down (1 Day) - Customer Service For Service Organizations (1 Day) - Thriving As A Service Contractor (1 Day) - Electrical Troubleshooting for HVAC Level 1 - Electrical Troubleshooting for HVAC Level 2 - Carbon Monoxide - Marketing Your Service Business - Growing & Developing Service Supervisors - Planning, Goal Setting & Performance Improvement

EDUCATION Slide 7:Another benefit of becoming an MSCC member is Education. This is one of MSCCs highest priorities. Several courses specific to the service contracting industry have run across the country on subjects such as Dispatcher training, HVAC troubleshooting for technicians, determining charge out rates and more. There are currently 14 service courses and more are added each year. The latest course just recently developed is Growing and Developing Service Supervisors. Were hoping to have this one delivered in Winnipeg in the not too distant future.MSCC is very proud to partner with Canadas premier educational organization, CMCEF, who hires only the best instructors.Courses are available anywhere in the country and can be arranged through MCAM, through CMCEF or through MSCC. (*FYI: most courses require 15 people to run)7

Business Tools

* Labour Estimating Guide For Service * Service Management Notebook * Basics of Service Management Manual * Customer Service Training Series Leader's Guide * Workbooks for Customer Service Training Series * Basics of Plumbing Service Management* Guide To Human Resource Policies* Tailgate Safety Talks For Service* Model Safety Loss & Prevention Program* Your 4 Steps To Bigger Profits* Making Your Business Profitable

www.servicecontractor.ca

8BUSINESS TOOLS Slide 8:MSCC has sourced nearly 2 dozen business tools to assist the service contractor in day-to-day operations.These include manuals, codes, cds, training aids, videos and software and more are added all the timeThey are all available to order from the MSCC website.Discount Programs* Fleet Fuel Discount * Work & Safety Wear* Office Supplies* Insurance* Gas & Welding Products * Hotel Chains* Car Rentals* Service Uniforms* Human Resources* Fleet Vehicle Leasing* Credit & Debit Card Processing * Merchant Fees

9DISCOUNT PROGRAMS - Slide 9:Members also benefit from a number of national companies who have partnered with us to deliver real savings and add directly to your bottom line.There are many examples of companies saving tens of thousands of dollars just on vehicle purchases.Members can also save on office equipment, work wear, fuel, insurance, specialty gases and more.

Why become a Service Contractor member? MCAM is the voice of our industry. Our membership is growing and therefore our voice is getting louder.

The MSCC has a seat at the board table.

They have regular meetings.

The Certification Program and the Member Advantage Program.

So ask.Why are you are not a member of MCAM and the MSCC of Manitoba?

Why become a Service Contractor Member 10

So why become a service contractor member?

One contractor cannot be heard alone.Over the past few years, MCAM has lobbied all levels of government about issues that affect our industry. Our membership is growing and therefore our voice is getting louder. We are raising our profile in Winnipeg, in Manitoba and in Canada. The MSCC has a seat at the board table. They have regular meetings where issues unique to the mechanical service industry are discussed and problems are solved. Add this to the Certification Program and the Member Advantage Program, and you have to ask yourself why you are not a member of MCAM and the MSCC of Manitoba.

10How Do I Become A Member?Contact Mechanical Contractors Association of Manitoba, 860 Bradford Street R3H 0N5774-2404mcam@mts.netwww.mca-mb.comMembership fees are $750.00 for the first year and $1500.00 each year thereafter. This entitles the service contractor to all of the benefits the Association has to offer, both Nationally and Provincially.

How Do You Become a Member? 11

Call me or Mary-Lou at the MCAM offices. Come and see us at 860 Bradford Street. You can email us or go onto our website. Member information is available there. Membership fees are $750.00 for the first year and $1500.00 per year thereafter.

11Mechanical Service Contractors of Canada280 Albert St, Suite 601Ottawa, ON K1P 5G8Tel: 613-232-0492Fax: 613-235-2793Email: daryl@mcac.caWebsite: www.servicecontractor.ca

12CONCLUSION Slide 12

Are there any questions?