Measuring what Matters With ISO 9001:2008 and ISO 17100 ... · Improving our clients' operational...
Transcript of Measuring what Matters With ISO 9001:2008 and ISO 17100 ... · Improving our clients' operational...
Improving our clients' operational efficiency by offering a wide range of services and languages all in one place
High customer retention rates achieved through high standards of service
Measuring what MattersMeasuring ourselves on criteria that matter to YOU, we reveal our 2015 performance overview… of clients with market contacts rate
the accuracy of our translations as 'excellent' or 'good'Our 1% complaints rate is so tiny, it’s barely worth mentioning!
translators in our network
3,000+ languages
200+
100%
New for 2016, we’re delighted to add Brand Name Analysis to our range of core language services!
services 15
Voice
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Tele
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Subt
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Inte
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Typ
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Rese
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Proo
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Cop
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Qua
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Audi
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Term
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Man
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Onl
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Revie
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Mul
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SEO
are very likely to recommend us to a colleague
Ever evolving and improving our service, 2015 was another exciting year for us!Our brand-new customer portal, Dovetail, provides clients with instant access to project information and all previously translated content.
Translation Memories managed
2,000+
100%
Keeping our clients happy through one friendly and helpful point of contact
of our clients appreciate our kind and caring
approach
94%
With ISO 9001:2008 and ISO 17100:2015 certifications, quality is at the heart of everything we do
Ensuring a faster time to market for our clients' products and services
of clients value our quick response time
to their enquiries
say that we’re pros at meeting
project deadlines
96%say how well we
handle their specific enquiries
92% 90%
Our team was named Project Management Team of the Year at the Association of Translation Companies (ATC) Language Industry Summit Awards! Read all about it at our website
We've got some great news...
Comtec is expanding! This year we acquired two new translation companies; Accurate Translations and 1st Transnational, bringing a combined experience of over 70 years in the translation industry!
All customer satisfaction statistics have been taken from our 2015 Annual Feedback Survey completed by our clients