Measuring Loyalty and Happiness Alumni Affairs March 2011.
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Transcript of Measuring Loyalty and Happiness Alumni Affairs March 2011.
Net Promoter Score
Based on your experience at this event, how likely are you to recommend a similar event to another Cornellian?
Representing NPS at various levels
SM The NPS emoticons are service marks of Bain & Company, Inc.® Net Promoter, Net Promoter Score and NPS are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld
Net Promoter Score 25% Net Promoter Score 75%
36% = CEN Webinars63% = CEN45% = CSV56% = DJS Conversations52% = Faculty Online Conversations26% = CACO Webinars71% = PCCW’s Annual Meeting41% = CALC 201172% = TCAM 2010