Measuring Business Success Group Task Lesson

8/2/2019 Measuring Business Success Group Task Lesson

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Measuring Business Success


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General Recap of Successful Elements of Waitrose

Group work tasks to highlight the benefits of:

Sustainable companies

Factors involved in creating a successful and satisfiedstaff team

Good Customer satisfaction

Design Aims/Targets for various sports businesses

Objectives


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What do you think sustainability

means?

Continuing to develop an attractive product range

Having the capital to expand and the revenue to pay debts

Keeping staff and customers happy

Being able to cope with political or legal changes

Competing with rivals and keeping market share

N.B. In the market place, the law of the jungle applies.

ONLY THE STRONGEST SURVIVE AND RESPONSIVENESS IS THE KEY


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Sustainability

Continuationof Business

Exhibit SocialResponsibility

EnvironmentalSustainability

Three Pillars of Sustainability


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Sports Organisations andSustainability

Carry out research to identify what sustainable

approaches major sports organisations are carrying

out such as recycling and energy saving schemes or

supporting their local area.


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Customer Satisfaction

Customer

Satisfaction

Staff

Team

Effort

GoodPolicies

Good

Procedures

Quality

Systems

Customer

Loyalty

Schemes


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Key Term

GOOD CUSTOMER SERVICE is meeting customers

needs and expectations.


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Student Task

You are working in a stadium booking office.

List some examples of best practice in customer care thatyou would apply

e.g. create a good impression EVERY TIME

dress code and appearanceshow high level of attentiveness with ALL customersproject a positive attitude and confident attitudequickly establish a rapport with customer


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Todays lesson objectives.. You will be able to describe factors* involved in

creating a successful and satisfied staff team In terms ofSports Businesses achieving Aims*

& Targets, you will be able to list some examplesthat have been published recently


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What do you think is involved increating a satisfied Staff Team? Cloud


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Staff Satisfaction Business contribution Decent wages & clean working conditions Chances of promotion & responsibility Praise & incentive schemes A sense of value & belonging Being trusted & respected Not being discriminated against on any grounds Not being overworked

Add cloud


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In your group, list some pointers thatbusinesses may give their staff?


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Staff Satisfaction Staff contribution Meet deadlines for colleagues when tasks set Stick to rules, standards & procedures Do your share as Team member Be polite, respectful and presentable Use listening skills and be supportive in tough times

Extra clouds


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Completing your CLOUD notes..Watch the two clips of film and listen for factors in Staff

Satisfaction that we may have discussed today

If you hear any others, add them to your notes


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Achieving Aims & TargetsAims

What businesses work towards Its the overall strategic* directionFor example*;

1. For the 2012 Olympics, the BOA has vowedthat GB will be 4th in the Medal tables2. Sheffield Int. Venues Ltd aims to makeSheffield one of the top Int. and Culturalvenues for Sport and Leisure

Targets

These are set along the way toachieving an Aim

For example*, a business may;

1. Look to increase sales by 10% everymonth2. Set a minimum profit level of 3k in aquarter3. Seek a growth in market share of 1% perannum


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Test Yourselves.. Design a suitable aim &/or target for the following;

1. A Sports Clothing franchisee who imports kit fromthe USA2. A small, local health club3. A self employed Sports Coach

Measuring Business Success Group Task Lesson

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