MDU Application. Agenda Key Features Consumer Insight & Need Benefit to Airtel Activation Process...

MDU Application

Agenda

Key Features

Consumer Insight & Need

Benefit to Airtel

Activation Process

Introduction -About the Product

Customer Testimonials

Next Steps

JustMyNeighbour (JMN) offers the residential societies its very own

dynamic website with an interactive platform to share thoughts,

feedback, ideas and discuss common issues among residents.

With more than 140 Societies and 60,000 active residents the website

enables residents to register complaints online, share notices, circulars

and information through various online channels of communication

powered by SMS and email alerts.

In addition, the website hosts an e-commerce platform offering

residents pre-negotiated rates, special discounts from the suppliers

within their neighbourhood for their day to day requirements.

Introduction

4

Current Status

140Societies

60,000Active Residents

5

Agenda

Key Features


Benefit to Airtel

Activation Process



Next Steps

CommunicationThe web portal aims at networking residents of a society with the RWA to drive centralized and easy access to communication by bringing the society on one single platform. The RWA or the society office can now use multiple channels of communication through various tools provided on the web portal.

Revenue generationHere’s an opportunity to generate that extra income! JustMyNeighbour assists the society to

generate revenue from its tie-ups with suppliers and advertisers across the country. The society website can become an excellent platform to generate additional funds for the society.

Negotiated Deals from Suppliers The society website comes packed with special deals and discounts from vendors and door-step service providers near to your society. In addition to the convenience, the residents also pay less for the same services.

Convenience The society portal provides convenience to the residents by providing information and services

that can be ordered through the society portal. From online maintenance bill payments, to calling a plumber, to requesting a car pool all at a click on the society portal.

Facility Management System The web portal offers a platform to the RWA to run its day to day operations online. Through a back end administrator the RWA can handle resident complaints, set standard operating procedures along with an interface for residents to communicate with the association, voice their day to day needs and requirements.

Key Features

7

Communication

JustMyNeighbour portal aims at networking residents of a society with the RWA to drive centralized and easy access to communication by bringing the society on one single platform. The RWA or the society office can now use multiple channels of communication through various tools provided on the web portal.

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Key Features(Communication)

Online directory

Online notice boards Online contest SMS update

Opinion poll Society chat Discussion forum

Event update

Event update Driving directions

Magazines Car pool

Movie trailers Weekly update Complaint management

Society office can share information with residents through

online notice boards that are powered by SMS and email

alerts.

Notice board

Discussion forum

Residents can post a complaint and track the status online

which is received and reverted to by the society office online,

the service is powered by an SMS and email alert.

Resident Directory

Look up your neighbours in the society with various search

options, Name, profession, e-mails, block name etc. residents

can set their privacy settings and edit information viewable

by others.

Compliant Management

Society office can receive a collective opinion on a common

issue by posting an opinion poll with 4-5 c lick options for

residents to chose.

Opinion Poll

Residents are informed and updated about events organized

by the society in the events section, also powered by SMS &

email alerts. Residents can confirm participation as well. Eg:

Diwali Mela, Meetings etc.Event

Management

A single platform for residents to discuss common topics of

interest share their suggestions, feedbacks, views with their

neighbours

Driving directions

Residents can email driving directions to their family and

friends through the web portal. Non residents can access the

driving directions from the login page as well

Find residents in your society itself who travel to similar

destinations and request their contact information to join

them This feature is password protected and accessible only

to the registered residents of a society who have been

verified by the office bearer’s of the society.Car pool

Communication

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Key Features (Negotiated Deals for Residents)

JustMyNeighbour has negotiated special deals and discounts with the suppliers in the neighbourhood. As additional benefit special offers and discounts are extended to the residents through the society portal. Residents placing or booking orders through the colony portal will benefit from the special offers JustMyNeighbour brings to the Society. These are accessed online through the society portal on the JMN platform.

TravelCar insurance Hospital Grocery

Car service Discussion forum

Taxi Real estate

Books Flowers

Event update Food

Book a Doctor’s appointment online and get a discount

through your society web portal. Choose the speciality,

look-up available Doctor’s on duty and book your

appointment, what’s more get a discount on your

appointment.

Book a car service online. Choose the car dealer, book an

available day and time slot for your car service and enjoy

the discount and convenience of a door step pick-up and

delivery

Hospital

Car Service

Travel

Book your travel online through the society web portal. Be it a

flight booking or a holiday package, you can now book your

travel and enjoy a guaranteed discount on your booking.

Laundry

Book a laundry or dry-cleaning service online and enjoy

the discount and convenience of a door step pick-up and

delivery. View the rate list available online and type the

number and type of clothes being sent for service.

Insurance

Food

Get your car insured at unbelievable rates from your

colony web portal. That brings to you special negotiated

rates.

Order food online from the variety of cuisines all in a

click, chose from the elaborate menu, Pay cash on

delivery and enjoy the doorstep service on your online

order.

Order for grocery online with a supplier near you, pick a

time and date convenient for delivery and pay cash on

delivery or online by Credit card.

Books

Order for books online, and benefit from the exciting

deals brought to you on the society portal along with a

doorstep delivery.

Grocery

Negotiated Deals for Residents

Book a taxi online on the society portal, choose a time

and date convenient to you for a pick-up. For your

convenience there are popular pre-defined

destinations to choose from as well.

Diagnostic Tests

Benefit from the convenience of a click for laboratory tests

from Quest Diagnostic, offering discount for booking a test

online and various other schemes brought to the portal from

time to time. Real Estate

Send flowers to friends and family in your

neighbourhood. Select from the range of bouquet as per

your budget and opt for pay cash on delivery or online

with a credit card

Buy, sell or rent out a house through the society portal.

Resident would be contacted by the helpdesk to take the

query further

FlowersTaxi

Order for food from the variety of cuisines on offer

from the various restaurants in your neighbourhood,

enjoy the convenience of a home delivery and an

option of online payment or cash on delivery.

Order for your laundry service from the convenience of

your home. Have your clothes picked up and dropped at

your door-step and get a 10% discount on your order.

FlowersFood

Negotiated Deals for Residents

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Key Features (Convenience for Residents)

Carpenter Electrician Driver Nurse

Raddi wala Maid RepairsDriving

directions

Local area search Plumber Servant Key maker

Bar tenderBatter & inverters Laundry Bill payments

Convenience

JustMyNeighbour has tied up with utility providers in the neighbourhood providing plumbers, carpenters, electricians, air conditioning services, handy man, lock smith or even a kabari wallah! doorstep services is the easiest to use service request system that connects the residents directly to the company that offers these services in the neighbourhood.

Residents can see their dues for electricity as well as maintenance

charges. This section enables them to take printouts of their bills. When a

new bill is uploaded or a late fee charge is levied, an appropriate SMS

alert is sent to resident to inform them about the new charges. This

feature is password protected and accessible only to the registered

residents of a society.

Plumbers, Carpenters, Electricians, Air Conditioning services, Handy

man, lock smith or even a kabari wallah! Doorstep services is the

easiest to use service request system that connects the residents

directly to the company that offers these services in an area.

Know information about your society including location,

infrastructure, facilities, office bearer’, contact information for the

estate manager. This feature is password protected and accessible

only to the registered residents of a society who have been

verified by the office bearer’s of the society.

This feature enables the residents to enter an email ID of a guest

and send driving directions to their society from common

approach routes! The driving directions are also available on the

public website of the society that can be used by any internet

users. The ability to send driving directions to an email ID however

is restricted to the registered users of the website only.

Save Our Souls is an emergency call functionality that can be

invoked by any resident of the society to alert that there is a

problem in a particular house. The SOS feature sends “contact

immediately” SMS messages to the emergency contacts of the

house on behalf of which the SOS alert has been generated. The

SOS also enables residents to request blood donations of a

particular group to all adults within the same society

Online Bills

Find residents in your society itself who travel to similar destinations

and request their contact information to join them This feature is

password protected and accessible only to the registered residents of

a society who have been verified by the office bearer’s of the society. Car Pool

Door step services S O S

Driving Directions

About Society

Key Features (Convenience for Residents)

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Complaints Notice board Governing body

Resident database

Maintenance bills

Society facilities

Society expenses

Discussion forum

Asset management Event updates RWA accounts Electricity bills

Office bearers Opinion polls Stock management

Gate pass facility

Facility Management system

JustMyNeighbour offers a platform to the RWA to run its day to day operations online. Through a back end administrator the RWA can handle resident complaints, set standard operating procedures along with an interface for residents to communicate with the association, voice their day to day needs and requirements.

Key Features (Facility Management System)

Key Features (Facility Management System)

Facility Management system

Maintenance Module The maintenance bills section provides a billing system enabling the society to setup billing preferences to be calculated as fixed monthly items or as a per soft charge. These bills are calculated automatically on a timely basis and sent to residents. Further allowing the accounting department to override the automated system with a manual entry system.

Asset Management system All assets owned, leased or maintained by the society can be managed using the asset management system. This module

allows the RWA to specify the maintenance schedules as well as procurement details of the asset.

Stock Register StockStock Register helps the RWA to keep track of all the stock that

is maintained. It is a simple system for stock keeping with printable downloadable reports that track movement of stock

as well as current inventory. The stock register allows you to perform all necessary operations without any training on using

the software.

SOP (Standard Operating Procedures)RWA can create its own SOPs. The system keeps the RWA informed about the upcoming tasks through SMS and Email alerts. Further helps maintain records and impending tasks assigned to each member in the society.

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JustMyNeighbour offers a platform to the RWA to run its day to day operations online. Through a back end administrator the RWA can handle resident complaints, set standard operating procedures along with an interface for residents to communicate with the association, voice their day to day needs and requirements.

Revenue Opportunities

Online Sales JMN shares online sales revenue generated through online transactions and order by a resident on the society portal. This motivates the society to increase the penetration on the system. Eg: commission earned from insurance, Car servicing and restaurants.

Online Advertising JMN has identified 6-7 locations for web banner advertising and shares income earned from online advertising on the society portal with the society management. Eg: Web banner advertisement.

Offline EventsJMN helps the society to generate funds by facilitating sponsorships for their offline , local or cultural events for eg: Diwali mela, Christmas carnival etc.

Offline Discounts JMN helps the society to get discounts from the vendors by pre-negotiating rates and offering convenience of door step delivery to residents for their day to day needs and requirements. Eg: ordering food from the portal or ordering a laundry service etc.

JustMyNeighbour provides an opportunity to the RWA to generate that extra income by helping the society to generate revenue from its tie-ups with suppliers and advertisers across the country. The society website can become an excellent platform to generate additional funds for the society.

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Key Features(Revenue Opportunity for RWA’s)

Agenda

Key Features


Benefit to Airtel

Activation Process



Next Steps

1. Condominium RWA’s – Cash Rich:

These are largely condominium RWA’s and are usually cash rich, as they have taken over from

the builder and are in charge of maintaining the colony. There is a maintenance fee collected

from the residents which is used for social gatherings and events, replacement of assets

(genset parts etc), painting the building of the colonies. These colonies have an office and

employed staff to run the society office.

2. Open Colony RWA’s – Limited Funds:

These RWA’s are a part of an open colony and not condominiums. They are not handed over

the colony by the builders as it is handed over to local authorizes / govt. and have limited

funds. In order to create revenue they create members. Residents are to become

members of the RWA by paying an average a life time membership fee of Rs.600. With

the funds collected, the RWA are able to organize social events in the colony

3. Group housing society RWA’s – Limited Funds:

These RWA’s through handed over the maintenance by the builders are still faced with

limited funds, as they are a small group of people. Their expenses on the colony are

limited and social events and gatherings are much fewer in number compared to the

bigger colonies.

Type of RWA’s

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• Resident Participation

Common problem across RWA’s, is that residents do not attend or take

the the RWA meetings seriously let alone contribute to the welfare of

the society.

• Limited Funds

With limited people participating and no source of revenue the RWA is

unable to organize social gatherings, events of substantial work to

attract the residents participation.

• Lack Of Communication

With not many channels of communication, and limited funds, the

RWA is unable to reach out to residents on a regular basis. In turn, the

residents are also unable to communicate with the RWA frequently.

• Lack Of Time

In today's scenario of the Metro life, people are left with limited time

on their hands to devote to themselves let alone for them to

contribute to the RWA’s or their society. 20

Consumer Insight -Key Challenges faced by RWAs

Proposition to the RWA

Implementation Cost

Software Fee Rs. 15,000 + Taxes (One Time)/Rs. 7500 for small RWAs

Annual Upgrade & Maintenance Rs. 5,000 + Taxes p.a/Rs 2500 for Small RWAs

SMS Cost Rs.0.15 per sms

Just My Neighbour meets all the RWA’s requirements.

RWA gets it own customized web-site.

Source of Revenue for the RWA

And all this Free of Cost if sponsored by Airtel

Free portal for the RWA would be a big success for the RWA post holders

Agenda

Key Features


Benefit to Airtel

Activation Process



Next Steps

Benefits to Airtel

Airtel Gains an entry into the RWA

Just My Neighbour would organize at least 2 service camps in a year

Airtel team to negotiate at least 4 road shows for providing the Free application

Airtel presence on the society web-site with a lead form

Airtel Branding

• Branding on Society Entry page

• Dedicated Airtel page for offers and lead capture

Agenda

Key Features

Consumer Insight & Proposition

Benefit to Airtel

Activation Process



Next Steps

Activation Process27

Activation Process

Order form

Contract with

society details

and contact

details

Handover

documents to

JIOS

Stage 1

1. Data collection from

society

2. Set up policies and

procedures

3. Connect vendors

4. Setup driving

directions

Stage 2

1. Training for society

2. Training For

Association elected

members

3. Password distribution

Stage 3

1. Launch of portal

2. Setup kiosk in RWA

3. Banners

4. Password distribution

Stage 4

Airtel Team pitches the MDU Application

Proposition is app is free of cost if sponsored by Airtel

Need to get Order Form and Agreement signed by RWA

JMN Deliverables

• Contracting the Associations / RWA’s

• Launch of the RWA’s website

• Training the RWA’s staff

• Implementing the website for the RWA’s

• Regular product update, features, functionalities

• Increase penetration

• Hosting, domain registrations/renewal

• Providing customer support to residents and the RWA’s

MaintenanceUpgrade

URLWeb Hosting

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Just My Neigbour SPOCS

Region Company & Franchise Name Name of Training Person Designation Contact InformationKush Pandit Manager Implementation +91 9873868992Ravi Shankar Manager Implementation +91 9958000831Rahul Chouhan Manager Implementation +91 9999133479

Noida – Ghaziabad Fortune Space e-Services Kawaljeet Kaur Manager Implementation +91 9711760444Bangalore Karman e-com Pvt. Ltd. Chandrashekhar T G Managing Director +91 9880442627Chennai Relax We Will Do It Nikhil P Nimma Proprietor +91 9884043159Hyderabad Relax We Will Do It Nikhil Nimma Proprietor +91 9000990004

Just Info Online Services Pvt. Ltd.Delhi – NCR

Agenda

Key Features


Potential for Airtel

Activation Process



Next Steps

Testimonials32

Sudhir Kapoor, Secretary General,DLF City Residents’ Welfare Association

Praphul Misra, RWA Member,Heritage City Residents’ Welfare Association

Resident Welfare Association’s

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Great Initiative, has helped increase community bonding with easy dissemination of information. We have

seen a 70% increase in membership in the last 6 months of launching our website. Our task in the DLF City

society office has become easier and likable many folds! Our members are very happy about the financial

benefits and we in turn are very excited to see the society coming together on a single platform.

We were quite impressed with the various facilities & services that JMN offered. And now I can

confidently say that our lives are made easier. We have a perfect system of accounts in the office and

since October last year, we close to 40% penetration on our portal. From discovering like-minded people

and scheduling affinity group meetings to activating emergency protocols in times of need, we see

immense potential in our portal.

Even as a small cluster of 72 Flats, our residents never participated in matters pertaining to their block.

The website developed by JustMyNeighbour has been able to wake up passive residents who avoided

attending general body meetings to voice their opinions on matters of common interest.

Nikhilesh Datta Banik, Secretary,Saket F Block, Residents’ Welfare Association

I never knew my life could get so sorted with just a single community portal! it has come as a

great boon for a person like me who does most of the home task. Now I can sit back and have my

own time of leisure. Because I am assured that if I have ordered groceries or booked the laundry

pick-up from my society portal, it will be taken care of. This is a great luxury for me!

Shephalika Sharma, Home maker and Resident Heritage City

I rarely used to participate in any of the society events, but now I am well updated on the many

activities in my society and feel quite hooked to this portal. And the best part is, I now even initiate a

discussion online!! I also find the online shopping very interesting because of the great offers and

order for food frequently; I can pay online through my credit card. No jhanjat at all!

Gunjan Sharma, Sr. Manager at MNC and Resident at Power Welfare Organization

Resident’s

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Agenda

Key Features


Benefit to Airtel

Activation Process



Next Steps

Next Steps

Prioritize & identify RWAs

Draw up training schedules

Co-ordinate with JMN SPOCs for training

Hub POCollaterals & creatives

Web-sit e branding

Operational hand-shake call with JMN SPOCs

Thank you !

MDU Application. Agenda Key Features Consumer Insight & Need Benefit to Airtel Activation Process...

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