MCM DOMESTIC REMOVALS

Your personal guide to Moving and Storage

Website: www.mcmlogistics.co.uk Email: info@mcmlogistics.co.uk Telephone number: 0800 1337 169

Internal Document Number: MCM_0013_03

Date Created: 04/08/2015Creator: Marc Adams BSc (Hons) CMILT

(MD)

MCMService Above All Else

A move as unique as you

Moving to a new home can be one of the most exciting yet stressful events in life, and by choosing MCM as your moving partner for the day, you can be sure everything will go the way you had planned.

MCM are experts in the removals industry with many satisfied customers, and as such, we understand every customer is different and the services they require are unique. Knowing this MCM have developed a removals solution that caters for every possible eventuality.

MCM are constantly evolving as a business and value our customers needs. Our company ethos is “Service Above All Else!”. With that in mind we are always committed to understanding our customers unique requirements, enabling us to provide a service to suit your individual needs.

MCM at your service

The difference is our people

Our people are trained to understand the importance of service and that customer satisfaction is our highest priority. MCM believe that understanding the customers requirements is the key to any successful move. This is why we work closely with you to create an individual service specific to your needs.

Level of service and attention to detail

MCM have spent a significant amount of time in developing a service structure that is second to none. We will never be satisfied with the status quo of being yet another removals provider that delivers the same level of service as every other provider. We aim to become the standard that every other service provider aspires to become. We believe that exemplary service, coupled with transparency in our pricing is the our key to our success, and we would like nothing more than to share this with you.

A choice of service to suit youEveryone has different needs, which is why no two MCM moves are ever the same. Whatever your situation, MCM offer a competitive choice of moving services. This means we can personalise the entire move to suit your needs, your time and your budget.

Our range of Packaging Services

Our Managing Director has had an illustrious career in the packaging industry, having spent several years working as an executive for a prestigious global packaging supplier. As a result, MCM are confident that our pricing and service packages are second to none. Our packing services range from Self Pack to Fully Bespoke. The services we provide are as follows:

Self Pack:

If you choose to pack your beloved items and belongings yourself, MCM can provide and deliver a full suite of packaging materials, priced for your satisfaction.

Fragile Packing Service:

You may choose to pack many of your items yourself, but arrange to have a professional packing team from MCM to pack your most valued and fragile items.

Full Packing Service:

Our full packing service means you can sit back and relax whilst our professional packing team pack all of your beloved and valued items ready for the day of your move.

Female Only Packing Team:

MCM understand every customer is different, and some may feel uncomfortable with a Male Only Packing Team. MCM have therefore introduced, and exclusively offer, Female only packing teams.

Insurance Options

Protecting your goods throughout the moving process is very important, which is why MCM provide fully insured services to protect your goods in transit, and in storage.

Secure Storage

Our competitively priced Secure Storage Option allows you to store anything from a single item, to the entire contents of your home. MCM can provide our customers with safe, secure and affordable storage. Our facilities are amongst the finest in the country having CCTV coverage, security alarms, perimeter fencing and 24 hour security monitoring. Using MCM means that you can relax in the knowledge that your effects will be stored securely, will be fully insured and professionally handled whilst in our care.

Our largest containers hold 250 cubic feet of goods and Insurance of your property is included in our weekly charge. MCM understand that sometimes the unforeseen can happen when moving home. We have therefore developed, as part of our platinum service, one weeks storage free of charge for any customer that chooses this Service.

Small Move Service

In addition to our various full move services, MCM also provide a small move Man & Van service for customers that require a more basic level of service. This service will provide a 3.5T Luton Van with Tail Lift, and one of our dedicated employees to help you with anything you require for the day.

A guide to your moveThe first thing you’ll want to know is how much your move will cost. We know every move is different, so it’s best to talk through your needs with one of our dedicated customer service advisors. With our experience we will be able to provide you with a comprehensive estimate. If at this stage you’re still happy to proceed, we would then recommend you to undertake one of our no obligation home visits with one of our experienced move co-ordinators.

Stage 2

Stage 1

MCM will provide a no obligation home visit to determine the size and scale of the move, and to discuss any and all move options with you. From this stage the move co-ordinator will be with you every step of the way, and provide you with the security to know that you are not only in good hands, but are dealing with a truly professional service provider.

Your move co-ordinator will provide you with a move plan and quotation and will go though the details with you, answering any questions you may have.

Advice is always available, and your move co-ordinator will ensure that everything you have requested is in your move plan. MCM will then provide a detailed quotation based on the information received from our home visit, and from this stage you’ll know that every aspect of the move will be meticulously planned, and efficiently executed.

Advice

Wherever possible MCM strongly advise that our customers undertake a no obligation house visit. The visit should last no more than 1 hour and will allow our consultant to assess and measure your items to determine the most cost effective course of action. This assessment will include the type of transportation required to minimise the requirement of multiple loads, whilst making an assessment on the type and quantity of packaging materials required to fully and securely pack all of your belongings.

Your move consultant will also ask you to identify any and all fragile and high value items so we can provide you with the best recommendations for packaging materials and procedures.

It is important to give as much detail as you can to enable us to provide you with a detailed and accurate quotation.

A guide to our service packsMCM believe that the transparency of pricing and an unparalleled level of service is of paramount importance when attempting to maintain a strong market position. We would therefore like to share our detailed service structure with you. MCM currently offer 4 levels of service tailored specifically for your budget and personal move requirements:

MCM Removals & Relocation Packages

MCM Services Provided MCM Man & Van MCM Silver MCM Gold MCM

Platinum

Vehicle

Removals Team

Loading

Unloading

Packing Team

Secured & Fully Insured Storage

Electrical Appliance & Gas Installation Service

House Cleaning Service

Female Only Packing Teams (If required)

Removal of Waste

Prices start from: £150.00 £400.00 £550.00 £750.00

Please note: These figures are based on MCM T&C's and pricing will vary dependent on the size and scale of the move.

MCM won't be beaten on price or service for any

like-for-like quote, this is our guarantee!

A guide to your quotation and move planYour quotation will show a detailed breakdown of the services discussed, and any options selected when discussed as part of our home visit. Our commitment is to provide a service that not only meets your exacting requirements, but exceeds them in terms of service and pricing. MCM also pride ourselves on providing transparency in our pricing structure, providing clearly defined pricing & service on an item-by-item basis.

Attached is an example of an MCM Quotation which includes the following:

Prepared For Prepared ByGlenn Wellesley MCM REMOVALS25 Pinfold Road Lawn AvenueCastle Bytham DogsthorpeGrantham PeterboroughLincolnshire PE1 3RANG33 Telephone No: 0800 1337 169United Kingdom Email: info@mcmlogistics.co.uk Website: www.mcmlogistics.co.uk

Quotation ID: 014Date: 01/08/2015Quote expiry date: 01/09/2015Job commencement date: TBCPayment terms: 25% non-refundable deposit to book

removals slot. 75% balance to be paid upon the day of completion of services.

Payment methods accepted: Visa DebitBACSVisaMasterCardSwitchPayPal

Service Ordered Services provided as part of overall package Description of services Cost of service

Platinum Service Vehicle Hire of 18T rigid to move 4 bedroom house in 1 load.

£200.00

Packaging 75 X Double width boxes of assorted sizes – 3 Rolls of 100m Bubble – 2 rolls of packaging paper – 6 rolls of high grade buff tape – 6 rolls of fragile tape.

£249.00

Packing Team 3 man team required to package 4 bedroom house in an 8 hour period.

£270.00

Loading & Unloading Team 3 Man team required to load, unload, unpack and place goods in their desired locations.

£270.00

House Cleaning Service Rate based on £20 per hour covering a 6 hour cleaning period. This will include a clean of all 4 Bedrooms, 2 Bathrooms Living and Dining areas.

£120.00

Electrical Appliance Installation Service Service charge for the de-commissioning & re-installation of oven and other electrical appliances with certification.

£250.00

Storage 1 weeks fully insured and secured storage of up to 125 cubic feet. This is provided free of charge (if required).

£0.00

Waste removal All packaging materials to be cleared and taken to a recycling centre.

£0.00

Fuel Charge Fuel charged based on 25 mile minimum charge based on fuel consumption of 25 mpg and based on a rate of £1.40 per litre.

£6.53

The total cost of products & services are inclusive of VAT and insurances £1365.53

Company Name: Marc Adams Customer Name: Glenn WellesleyCompany Signature: Customer Signature: Date: Date:

Please note: Your quotation may include 2nd and 3rd alternative options for you to choose from as part of your move. This will be detailed separately and include full MCM Terms & Conditions.

Insurance and waiversPeace of mind

Accidents can, and will inevitably happen, but our Goods in Transit and Storage Insurance will protect your beloved items and belongings from the home they are leaving, right through to their final destination. Our insurance is underwritten by regulated insurance companies, and, in the event of a valid claim you will be compensated for any losses that may occur as part of the moving process. Your goods will either be repaired, or replaced (based on the insurers findings).

Goods in Transit Insurance

There is no excess on MCM’s Goods in Transit insurance and we manage the claim settlement process in-house, dealing with you directly rather than outsourcing to a third party.

Insurance protection

Like all removals companies, MCM does have a limit to which our terms & conditions allow for goods in transit and public liability insurance losses against damage to your home, or your valued and beloved items. We have therefore developed a direct contact us approach to value added insurance for your peace of mind! Our service allows our customers to buy additional cover (a waiver) to cover one, or both properties, and goods against accidental damage.

Exclusions

MCM terms & conditions and the terms of our insurance do not cover jewellery, watches, precious stones, money, coins, bullion, deeds, bonds, securities, stamps, furs, tobacco, cigars and flammable items. It is advisable to pack these items yourself and carry them with you in your car.

Preparing for your moveEven though you’ve chosen the premier name in removals, there are still things you must consider before your move day. MCM have therefore developed a move guide to help you prepare for your big day.

Packing and unpacking:If you have decided to use MCM’s packing service you can sit back and relax as you’re now in good hands. Alternatively, if you have decided to pack your belongings yourself, please ensure that the packaging and containers you use are strong enough to permit stacking without damaging your contents.

Packaging such as boxes, paper, bubble wrap and quality tape can be purchased directly from MCM and delivered directly to your door. If you wish to look at our range of packaging materials, please visit: www.mcmlogistics.co.uk

Alternatively please call our free phone number and one of our dedicated members of staff will be more than happy to discuss your requirements with you. Our free phone number is: 0800 1337 169

When packing your items considerations should be given to the number of heavy articles placed in each container, as a carton full of books can prove impossible to carry for even the strongest member of our moving team. Our advice is to only half fill containers with heavy items, then fill with lighter objects.

Self-assembly furniture:MCM will provide the dismantling and re-assembly of furniture as part of our Gold and Platinum Service packages. For items that require a joiner, MCM can provide skilled tradesman to undertake this task. We would however recommend that wherever possible the dismantling of antique furniture should be avoided and moved as is.

Attics and Lofts:MCM do not provide Attic and Loft clearing services as standard in any of our current service packages. This service can be provided as an additional option, but can be a costly and time consuming exercise. MCM therefore advise you clear your own attic and place any belongings you wish to be packed and shipped in one of your bedrooms prior to our dedicated moving teams arrival.

Curtains, blinds and items fixed to walls:The MCM Platinum service package provides an instillation service that will hang curtains, blinds and items at your new address, but does not provide the dismantling of said items at your current address. It must also be noted that the platinum service is an expensive cost option. We therefore advise all wall hanging items are removed and dealt with by the customer.

Cookers, Washing Machines & Fridge/Freezers: MCM provide, as part of our Platinum Service the complete de-commissioning and re-installation of all gas and electrical appliances.

Should you not choose our Platinum Package and wish to deal with all of your Gas and Electrical items yourself, we advise you undertake the following before our moving team arrives.

All items should be disconnected and drained prior to the moving teams arrival. To avoid damage to any of your items, MCM advise the drum of your automatic washing machine should be secured with their original locking bolts provided by the manufacturer.

To avoid any unpleasant smells or odours, MCM advise that your fridge and freezer be washed out with a strong solution of bicarbonate of soda and hot water, not detergent.

Preparing for your moveKeep clothing on hangers:Your clothing can remain on hangers as MCM will provide wardrobe boxes on the day of your move free of charge. All other items of clothing should be packed into suitcases ready for the day of your big move.

Bedding and linen:All bedding and linen should be placed on the bed ready to be packed by our dedicated moving team, providing you have chosen our packing service.

TV / Hi fi / Computers & Electrical Equipment:This type of equipment is best moved in its original packaging, as provided by the manufacturer. In the event that the manufacturers packaging is no longer available, MCM will pack carefully using the finest packing materials, but only if a customer has selected a service pack that provides this type of service.

China, Glass & Ornaments: These items can be left in their respective cupboards and cabinets ready for the moving team to pack (if this type of service pack has been selected).

Contents of garages and garden sheds:Ensure that any rubbish is discarded and all tools are bundled together for ease of carrying. We cannot except any flammable materials such as tins of paint, paraffin, matches, gas bottles or any other such item, as this will completely invalidate any insurance cover you may have taken with us. All other containers need to be completely sealed, as not to create spillage in loading, transit or unloading.

Pets:MCM is unable to move pets as part of the conditions of our insurance.

Fitness Equipment: MCM advise that all fitness equipment be dismantled, and wherever possible, items be placed back into their original packaging. If not available we will move your equipment as is, but must factor this into transportation size, and this may result in a quote for a larger vehicle.

Plants:Wrap your plants in newspaper. This will protect them from draughts and stops the leaves from being bruised. Once in your new home stand them in the warm and don’t unwrap until the activity of the move has finished. If your move occurs in summer, make sure you don’t leave your plants in a hot car, or in the sun.

House Cleaning:As part of our Gold & Platinum service, MCM will provide a full cleaning service of your new home, once all items have been unpacked and placed in their desired location. This is provided to give you the peace of mind to know you truly are moving into the home of your dreams from day one.

On moving daySo moving day has finally arrived and you’ve chosen MCM to pack for you. It’s now time to sit back and relax and let our professional packing team go to work! By arranging this service you will not only save time and effort, but ensure your beloved and valued items are packed in a professional manner and shipped using the finest methods available.

Protecting your home:

MCM will ensure your home is protected during your move. Special care will be taken to ensure your walls, carpets, wooden floors, banisters and doors are protected prior to moving your furniture.

Professional wrapping and packing:

A day or so before your actual move date, our dedicated packing team will carry out this service using our own range of wrapping and packaging materials to ensure your goods are protected during your move.

Silverware:

All silverware is wrapped in acid free tissue to prevent tarnishing.

China and Glassware:

All China and glassware will be individually wrapped and surrounded in bubble wrap before being placed into specially marked double width boxes and sealed using fragile tape.

Clothes and books:

Clothes on hangers will be placed in specially railed wardrobe cartons, and books will be stacked carefully into double width boxes and itemised.

White goods and appliances:

We will pack your goods in bubble wrap and shrink film to protect them in transit from dents, marks & scuffs.

Sofas:

Sofas, large chairs and mattresses have they’re very own specially designed packaging to protect them from scrapes, scuffs and general damage during transit.

Unpacking at your new home:

Our unpacking service consists of unpacking and unwrapping all of your goods, then placing your items in any location you desire. Our dedicated team will work under your direction, so we advise you have a plan in mind on delivery day. As part of our service, all packaging materials will be disposed of.

Safe and secure storageIn todays home moving market, storage has an increasingly important role to play and can often be the difference between keeping or losing a sale.

Convenient collection:MCM will arrive at your home and pack your possessions into a wooden storage container. This means you do not have to transport the goods yourself, saving you the cost of hiring a van and your time. It also means you won’t have to do the heavy work of lifting your possessions yourself.

Short & long term storage: As part of MCM’s platinum service package, we provide 1 weeks storage free of charge (if required) to cater for any eventuality that may occur as part of the move process. MCM introduced this as the handing over of keys and late transfers within chains are a very common occurrence, giving you the peace of mind to know you can still finalise your move without incurring any cancellation charges. MCM’s fully insured short terms storage starts from as little as £20 per week. If you would like to know more about our storage offerings, please visit the MCM website, or contact our free phone number and one of our dedicated members of staff will be more than happy to help.

Accurate records of your storage consignment: If you are placing your goods into long term storage, you may not be accessing them for some years. MCM will therefore create an inventory as part of the packing process with a master data sheet retained by us and carbon copy for the customer to retain.

Sealed at your residence: For security purposes, your container will be sealed at your residence, wherever possible, and will not be opened again until you are ready to take delivery.

Convenient delivery service:

When you are ready to take delivery, MCM will arrange a convenient time for you and deliver your container to a destination of your choosing.

Easy monthly payments:

MCM have facilities in place to set up monthly direct debit payments, allowing you to stay in control of your items. Please note, your goods may be at risk if you do not keep up with your monthly repayments. See MCM’s terms & conditions for further information.

Your personal move checklist

PackingBefore any packing begins, decide if there are any items you wish to dispose of. These can be sent to a local auction, donated to a local charity shop or sold online.

Plan your packingIf you are planning to do all the packing yourself, make sure you obtain all the necessary materials, and begin to pack at least 2 weeks before your move.

Label the boxes with the details of their contents and the room in which they are to be placed in your new home. You can buy packaging directly from MCM by visiting our website: www.mcmlogistics.co.uk

MCM is unable to offer any insurance on owner packed items.

Finalise your move date

Relatives and friendsContact your relatives and friends via phone & email and let them know your change of address.

Bank

Notify your bank of your change of address and consider transferring your account to a branch nearer to your new home. Don’t forget to collect any items retained by the bank for safe keeping.

Personal checklist to be completed 2 to 4 weeks prior to move day:

Standing orders & direct debitsGive your new address to companies that you have standing orders, direct debits, hire purchase agreements and loans with.

Stocks & sharesNotify your Stockbroker or individual registrar of companies of your change of address.

CarArrange to have your car serviced, particularly if you a moving a great distance.Driving LicenceContact the DVLA and complete the ‘Change of Address’ section on your licence and return it to DVLA, Swansea, SA99 1BN

Motor vehicle registration

Send the appropriate section of your Vehicle Registration Document to the Vehicle Customer Service department of the DVLA, Swansea, SA99 1BN

Mail Re-direction

The Royal Mail require at least 7 days notice of your change of address to allow for processing. Application forms are available at all post offices or you can phone them directly on: 08457 777888

Telecoms and mobile phone providers

Contact your providers including any internet (VOIP) accounts to advise of your change of address, and the date from which you wish your new number to operate. Give your service providers at least 2 weeks notice to allow them to process your request.

Your personal move checklistPersonal checklist to be completed 2 to 4 weeks prior to move day:

Doctor / Dentist / Optician

De-register if you are moving away and research alternatives nearer to your new address. Lease with your hospital if you are undergoing regular treatment.

Private healthcare

Advise change of address, and if necessary, research new schemes.

Inland Revenue

Notify your local tax office quoting your reference number (This can be found on your payslip or P60).

National insurance & DSS benefits

Write to your local DSS office, giving your full name, date of birth, national insurance number and notify them of your change of address.

Pension

Advise your local Post Office or local scheme of your change of address.

Insurances

Notify your insurance broker or Insurance Company of your change of address.

Council Tax and Electoral Registration

Notify local authorities in both your current area and the area you plan to move regarding council tax and electoral registration.

Subscriptions Notify all organisations, clubs and charities of which you subscribe and inform them of the change in address.

Hotels

If you need hotel accommodation during your move, book well in advance, especially if the move occurs during the summer months.

Attics

Check the contents of your attic and dispose of any unwanted items.

Schools

Notify your existing school your leaving date and advise your new school as soon as possible.

Pets

Make arrangements for your pets to be looked after by friends or family members on the day of the move. Find a new vet in the area you are moving to.

Parking Permits

Check to see if you need a parking permit for your removals vehicle at your current and new address.

Home Contents & Building Insurance

Moving home is also a good time to check your home contents and building insurance.

Your personal move checklistPersonal checklist to be completed 1 to 2 weeks prior to move day:

2 Weeks before move day:

Consider changing the locks

Arrange for your locks to be changed on your new home the day after your move day.

Library

If you are moving cities, make sure you return all the books you have out on loan from your current library.

1 week before move day:

Electricity & Gas

Contact your existing energy suppliers to advise the date you will be moving and provide them with meter readings. Give at least 72 hours notice.Water

At least 48 hours notice is required by both your existing and your new authority to arrange for the disconnection and re-connection of your water supply.

Items on Loan

Return any borrowed items to your friends and neighbours.

Milk / Papers / Window cleaner

Settle any outstanding accounts and cancel all contracts.

Dry Cleaning

Collect any items you may have taken to the dry cleaners.

Survival KitPack a box for the delivery end that contains, light bulbs, toilet rolls, candles, screwdrivers and pliers, matches, kitchen towels, money and a note of important telephone numbers. Place this box in the boot of your car on move day.

Fridge & FreezerEmpty, defrost and clean out your fridge and freezer.

Washing Machine & Dish WasherEmpty, disconnect and drain pipes, secure the drum of the washing machine using the transit bolts provided by the manufacturer.

Refreshments Arrange these to be available for the next day – Remember your cooker may be disconnected. Also make sure you have planned your evening meal on the day of arrival to your new home. It may be easier to get a takeaway of have a meal out.

Prepare the attic or loft spaceIf you need your moving team to enter your attic, please make sure the space is properly illuminated, floored and has a clear and safe passage of entry.

Foodstuffs

Care should be taken to ensure all foods are properly sealed ready for packing and transit. It is also advisable to place any chilled and frozen items into a cooling box on the morning of your move.

Your personal move checklistPersonal checklist to be completed 1 to 2 weeks prior to move day:

1 Week before move day – Continued:

Make a planDraw a plan of your new home and be prepared to instruct your moving team as to where you would like your items to be placed.

Clear out any unwanted clothes

Fill a clothes aid bag with any unwanted clothes and arrange for collection on move day to support the NCPCC.

Moving day:

Refreshments It might be a good idea to keep yourself refreshed on the day of the move, even if your moving team are doing all the heavy lifting, our experience has shown that many customers still like to be involved.

Bedding

Remove all bedding, and ensure that when packed these items are clearly marked on your boxes for immediate unpacking on the first night of your move.

Children

If your children are staying with you on the first night of your move, organise their room with a few toys and treats, as the move process can be an un-nerving time for children.

What’s not to goShow the Team Leader around your house and instruct what is NOT to go.

Walk around the house

Once the van is loaded, walk round the house one final time with the removals team to ensure all items have been placed on the vehicle.

Meeting at the property

Arrange an approximate time to meet at the new property.

Meter readings and key transfer

Before leaving your old home, make one final check of all meter readings and make a note and arrange for key transfer as agreed. Upon arrival at your new home, as a priority, make a note of your meter readings.

Layout of new home

Show the Team Leader the layout of your new home. It may be helpful to label each door of your new home. Be on hand to direct the moving team on furniture placement.

Sign completion form

Once you are satisfied everything has been delivered and all items have been placed in their desired locations, please sign the completion form and add any comments you wish to add. Our customers are very important to us, and we value any and all feedback.

The MCM team hope you have enjoyed reading our brochure, and we hope you now have a better

understanding of the services MCM offer.

Good luck with your move, and we look forward to being with you every step of the way.

Marc Adams - BSc (Hons) CMILTManaging Director - MCM LOGISTICS

Website: www.mcmlogistics.co.uk

Telephone Number: 0800 1337 169

Email: info@mcmlogistics.co.uk