The State of Cybersecurity

Your Challenges

How CSPs Help You

CSP Features

Customer Success Stories

CSPs Achieve Your Goals

McAfee Customer Success Group

McAfee is committed to making cybersecurity professionals more efficient and effective. All of this results in a better, smarter, proactive security posture for your business.

Introducing the McAfee Customer Success Plans.

McAfee Customer Success PlansMove your security forward. Optimize your McAfee solutions.

eBook1

The State of Cybersecurity

The state of cybersecurity has forced the world to take notice. First, digital transformation is a top priority for companies of all sizes. At the same time, employees are bringing consumer habits into the enterprise, often without a security-first mindset. These events introduce new security vulnerabilities, increasing the attack surface that cybersecurity professionals, like you, must defend.

Digital transformation and innovation result in greater complexity

Threats are increasing in sophistication, severity, and volume

Skills shortages reduce security effectiveness and efficiency

To stay ahead of threats, employee education is essential

25.1 billionconnected devices by 20211

51 billion queries/day received by McAfee Global Threat Intelligence2

By 2022, a 1.8 million deficit in IT/security professionals, 20% more than 20153

45% to 70% reduction in infectionswhen companies invest in training and awareness4

Trust matters in cybersecurity. With over 30 years’ experience, McAfee is dedicated to keeping the world safe from cyberthreats.

Purchasing the right tools is just the beginning. With digital transformation introducing new complexities, threats at an all-time high, and a shortage of skilled

eBook: McAfee Customer Success Plans

security professionals, making full use of the tools you have is vital to achieving your security goals. McAfee’s advanced security solutions are designed to detect, protect, and correct—from device to the cloud. Our unique Customer Success Plans help you optimize those security solutions with three strategically packaged plans.

1. Gartner—Forecast: Internet of Things—Endpoints and Associated Services, Worldwide, 2017

2. McAfee Labs Threat Report, June 2018

3. 2017 Global Information Security Workforce Study, Frost & Sullivan

4. The Last Mile in IT Security: Changing User Behavior, Aberdeen Group, October 2014

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The State of Cybersecurity

Your Challenges

CSP Features

Customer Success Stories

CSPs Achieve Your Goals

McAfee Customer Success Group

How CSPs Help You

What’s Your Challenge? McAfee Customer Success Plans Drive Predictable Security Outcomes

Challenge A Challenge B Challenge C

“I don’t have enough people.”

“I need to reduce my security risk.”

“I don’t have enough time to become an expert.”

How McAfee helps with your challenges

Get expert assistance with product adoption and consumption.

Decrease your security risks and improve your security posture.

Maximize the value of your technology investments.

Dedicated McAfee security experts help plan your security objectives to fully optimize your McAfee solutions.

Documented success plans and business reviews reduce overall risks to your business.

Education, consulting, and health watches build skills required to gain greater value from your McAfee solutions.

eBook: McAfee Customer Success Plans3

The State of Cybersecurity

Your Challenges

CSP Features

Customer Success Stories

CSPs Achieve Your Goals

McAfee Customer Success Group

How CSPs Help You

Helping You Solve Your ChallengesOur goal is to help you make the right decisions as you evolve your security maturity, from device to cloud. Through McAfee Customer Success Plans, we help you effectively plan your strategy and optimize solutions, reduce security risks, and see a sustained value over time.

Choose from three strategically packaged sets of personalized services, resources, and expert guidance. Each plan includes proactive success with escalation management, consulting and education services, health watch service, and business reviews. to help achieve your defined security goals.

Choose the McAfee Customer Success Plan that Works for You.

McAfee Essential

Success Plan

A lighter, proactive plan, intended for medium-size businesses, provides escalation management, consulting, education, health watch, and business reviews

McAfee Enhanced

Success Plan

A robust, personalized plan, targeted for medium-to-large enterprises, provides success management, consulting, education, health watches, and business reviews

McAfee Premier

Success Plan

A comprehensive, personalized plan, designed for large-to-global enterprises, offers success and escalation management, consulting, education, health watches, and business reviews

eBook: McAfee Customer Success Plans4

The State of Cybersecurity

Your Challenges

CSP Features

Customer Success Stories

CSPs Achieve Your Goals

McAfee Customer Success Group

How CSPs Help You

1. Resident Customer Success Manager add-on option available with Premier Success Plan.

2. Subject to regional availability. For a complete description of the Consulting and Education Services options in the McAfee Customer Success Plans, please visit here.

Review the Features for the Plan That Best Fits Your Needs

Your Organization Medium enterprises Medium-to-large enterprises

Large-to-global enterprises

McAfee Customer Success Plan Features McAfee Essential Success Plan

McAfee Enhanced Success Plan

McAfee Premier Success Plan

Assigned Customer Success Manager (CSM) provides proactive success management1 X X

Assigned Technical Contact (ATC) provides escalation management and issue monitoring X

Cloud Assigned Technical Contact (ATC) provides cloud management and monitoring Add-on option Add-on option X

Assigned Support Account Manager (SAM) provides technical escalation management X

Direct access to Technical Support Engineer (TSE) experts X X X

24/7 phone support X X X

Education Services2 30 vouchers 80 vouchers 280 vouchers

Unlimited site license to all eLearning training X

Advanced Service Level Goals (SLGs) X X X

Documented Success Plans X X

Business Reviews Semi-annual Quarterly Quarterly

Consulting Services2 1 Health Watch Service (remotely delivered)

40 hours2 Health Watch Services (remotely delivered)

160 hours4 Health Watch Services (remotely delivered)

Service request prioritization X X X

Proactive notification service via Support Notification Service (SNS) X X X

Designated contacts 15 Designated 25 Designated Unlimited

Learn more Learn more Learn more

eBook: McAfee Customer Success Plans5

The State of Cybersecurity

Your Challenges

CSP Features

Customer Success Stories

CSPs Achieve Your Goals

McAfee Customer Success Group

How CSPs Help You

Financial Services Company

78,000 employees 130,000 nodes

Before Scenarios: Out-of-date McAfee® Endpoint Security Solution

Solution: Accelerated customer’s McAfee ENS upgrade with McAfee Professional Services, saving man-hours

■ Accelerated upgrade of McAfee ENS and saved labor hours

■ Identified gaps in the environment through upgrade assessment

■ Decreased impact on users ■ Helped optimize the solution with our

consulting expertise

Manufacturing Company

41,000 employees 130,000 nodes

Before Scenarios: Resource constraints and lack of confidence in McAfee® Enterprise Security Manager

Solution: Developed joint customer success plan with McAfee Customer Manager to improve McAfee SIEM deployment

■ Performed technical assessment ■ Created a focused, agreed upon success plan ■ Coordinated efforts of McAfee teams ■ Leveraged best practices, and eLearning ■ Inspired more overall confidence in the

McAfee solution

Customer Success Stories

eBook: McAfee Customer Success Plans6

The State of Cybersecurity

Your Challenges

CSP Features

Customer Success Stories

CSPs Achieve Your Goals

McAfee Customer Success Group

“We own almost every McAfee product—including ENS, Real Protect, DLP, TIE, and DXL, all managed by ePO. Not only does McAfee set themselves apart from a solutions perspective, they also provide differentiated services, like the Premier Success Plan. It is uniquely bundled, tailored to our requirements, and helps us achieve our business goals. Components of the plan include a CSM who runs the show, an ATC who brings in compliance visibility, education which provides valuable training and confidence needed to run the environment, health watches that drive operational consistency with our deployments, and consulting which has been critical in designing and deploying endpoint security. And, the business reviews provide governance to show my leadership a return on investment. I’m glad we purchased the Premier Success Plan. It’s given me the assurance I need to sleep well at night.”

- A Large IT Services Company

How CSPs Help You

■ Access to dedicated skilled experts working in the McAfee ecosystem to help you meet your objectives

■ Personalized and standardized success with escalation management, using best-practice methodology

■ Product adoption and health monitoring to provide guidance on security threats, vulnerabilities, and policies

■ Consulting services to help optimize your McAfee security solutions

■ Education services to bring your employees up to speed on McAfee products.

How CSPs Help Achieve Your Goals Leverage Our Experts and ServicesWe understand that every organization’s needs are unique. No matter which plan you select, an assigned expert personalizes and plans your McAfee products and services, and provides guidance on how to make full use of your McAfee Customer Success Plan features.

By leveraging skilled experts, consulting and education services, and business reviews, we deliver a personalized, holistic, lifecycle-based plan that will help move your security goals forward.

You have the opportunity to leverage the expertise and services you need to make sure that your security investment and your workforce are supported and successful with McAfee. As we say at McAfee, “Together is power.”

eBook: McAfee Customer Success Plans7

The State of Cybersecurity

Your Challenges

CSP Features

Customer Success Stories

CSPs Achieve Your Goals

McAfee Customer Success Group

How CSPs Help You

McAfee and the McAfee logo are trademarks or registered trademarks of McAfee, LLC or its subsidiaries in the US and other countries. Other marks and brands may be claimed as the property of others. Copyright © 2020 McAfee, LLC. 4460_0420

2821 Mission College Blvd.Santa Clara, CA 95054888.847.8766www.mcafee.com

About McAfee Customer Success GroupMcAfee® CSG uniquely brings together support, consulting, education, and customer success as “one team” to help you achieve successful business outcomes in all security lifecycle stages.

Our mission is simple: McAfee is committed to help you successfully deploy, adopt, consume, and realize the value of your McAfee solutions and achieve a stronger security posture.

From onsite incident response assistance, deployment services, and proactive success management to training, self-help resources, and communities, we deliver the people, processes, and tools through our comprehensive Cybersecurity Services portfolio.

Learn More By uniting a global customer success infrastructure, expert consulting services, on-demand education, heath watch services and structured account management, the McAfee Customer Success Plans help you safeguard your organization and realize the value of your security investment. Visit McAfee Customer Success Plans to learn more or contact your sales account manager or partner.

eBook: McAfee Customer Success Plans April 20208

The State of Cybersecurity

Your Challenges

CSP Features

Customer Success Stories

CSPs Achieve Your Goals

McAfee Customer Success Group

Customer

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ADOPTION

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How CSPs Help You