Nabeel Julian HenryNabeel Julian Henrymc070401093mc070401093

MBAMBAHRHR

A comparative study of Training & Development Practices between

Shaukat Khanum and Agha Khan

Introduction of the ProjectIntroduction of the Project My project “A comparative study of Training & Development Practices” is an effort to My project “A comparative study of Training & Development Practices” is an effort to

explore the nature of training and development programs of given organizations from explore the nature of training and development programs of given organizations from same sectors. Organizations want everyone who works for them to reach their full same sectors. Organizations want everyone who works for them to reach their full potential by developing skills through wide range of career progression and professional potential by developing skills through wide range of career progression and professional development opportunities. Every organization, whether it is a multinational, private development opportunities. Every organization, whether it is a multinational, private business, government offices, etc. depend on its people. These people must be trained business, government offices, etc. depend on its people. These people must be trained and kept motivated, offered good working environment and must be acknowledged at and kept motivated, offered good working environment and must be acknowledged at work. In this definition, training about quality improvement aims to create an ethos of work. In this definition, training about quality improvement aims to create an ethos of continuous reflection and a commitment to ongoing improvement. Training and continuous reflection and a commitment to ongoing improvement. Training and development practices aim to provide practitioners and managers with the skills and development practices aim to provide practitioners and managers with the skills and knowledge needed to assess the performance of healthcare and individual and knowledge needed to assess the performance of healthcare and individual and population needs, to understand the gaps between current activities and best practice population needs, to understand the gaps between current activities and best practice and to have the tools and confidence to develop activities to reduce these gapsand to have the tools and confidence to develop activities to reduce these gaps

Training and development is the field which is concerned with organizational activity Training and development is the field which is concerned with organizational activity aimed at bettering the performance of individuals and groups in aimed at bettering the performance of individuals and groups in organizational settings. settings.

Objectives and SignificanceObjectives and Significance

ObjectivesObjectives• To study the training and development practices of the chosen organization.To study the training and development practices of the chosen organization.• To see, dose T & D department in both organization achieving their goals.To see, dose T & D department in both organization achieving their goals.• To identify that which company is better in terms of training and development To identify that which company is better in terms of training and development

practices on the basis of comparison.practices on the basis of comparison.• To provide suggestions for improvement.To provide suggestions for improvement.

  

SignificanceSignificance• Reader will enhance their skills through knowing how to manage team more Reader will enhance their skills through knowing how to manage team more

effectively in medical sector.effectively in medical sector.

• My research will become a great source of motivation for other healthcare My research will become a great source of motivation for other healthcare institutes and their employees. institutes and their employees.

• My research will elaborate the past and current achievements in development My research will elaborate the past and current achievements in development of healthcare in selected organization.of healthcare in selected organization.

• My research will help to project the image of Pakistan in healthcare sector My research will help to project the image of Pakistan in healthcare sector internationally.internationally.

Research MethodologyResearch MethodologyData collection Source Primary SourcePrimary Source Primary source of this research were employees of both

companies.

• Secondary Source: Secondary Source: Secondary sources were include internet articles, newspapers and other Secondary sources were include internet articles, newspapers and other

previously conducted studies on similar topic.previously conducted studies on similar topic.

Data Collection tools Questionnaires were used as tool for collection of data from the employees.Questionnaires were used as tool for collection of data from the employees.

Sample Size and Sampling techniqueSimple size was 100 (50 each from organization)Simple size was 100 (50 each from organization)

Convenience sampling technique was used for data collection from the employees.Convenience sampling technique was used for data collection from the employees.

Data ProcessingData Processing

Collected data was processed using Excel spreadsheet whereas for data Collected data was processed using Excel spreadsheet whereas for data analysis the following techniques have been usedanalysis the following techniques have been used

• 1. Mean 1. Mean

Data AnalysisData AnalysisMean TestMean Test

VariablesMean of Value of Shaukat Khanum

Mean value Agha Khan

Training Opportunities 4.591836735 3.789115646Training Content 4.612244898 3.75Training Methodology 4.535714286 3.959183673Frequency of Training 4.535714286 3.87755102

Organizational Support for Training 4.578231293 4.104956268Training Need Assessment 4.647230321 3.836734694Development Programs 4.608843537 4.010204082

Total 4.587116479 3.903963626

Conclusion/FindingsConclusion/Findings• The study involved five variables against which the research has been The study involved five variables against which the research has been

conducted. The training opportunities showed the majority of respondents conducted. The training opportunities showed the majority of respondents chose more satisfaction level with the Shaukat Khanum rather than Agha chose more satisfaction level with the Shaukat Khanum rather than Agha Khan. This shows that training opportunities and amount of ample training Khan. This shows that training opportunities and amount of ample training provided to employees is very much satisfactory.provided to employees is very much satisfactory.

• The training content also showed the better satisfaction level of employees of The training content also showed the better satisfaction level of employees of Shaukat Khanum rather than that of Agha Khan. They selected strongly Shaukat Khanum rather than that of Agha Khan. They selected strongly agreed for the design of training programs for its being well designed and well-agreed for the design of training programs for its being well designed and well-aligned.aligned.

• The training methodology also showed better satisfaction level for Shaukat The training methodology also showed better satisfaction level for Shaukat Khanum employees that organization uses different training programs and Khanum employees that organization uses different training programs and opportunities for new comers. The satisfaction level for Agha Khan was lower opportunities for new comers. The satisfaction level for Agha Khan was lower than Shaukat Khanum.than Shaukat Khanum.

• The frequency of training also showed better satisfaction level for Shaukat The frequency of training also showed better satisfaction level for Shaukat Khanum employees that organization conducts frequent training programs for Khanum employees that organization conducts frequent training programs for their employees meeting their needs and requirements of the their work. The their employees meeting their needs and requirements of the their work. The satisfaction level of Agha Khan was lower.satisfaction level of Agha Khan was lower.

• The organizational support for training also showed better The organizational support for training also showed better satisfaction level for Shaukat Khanum employees that they have a satisfaction level for Shaukat Khanum employees that they have a full-fledged program and it is rewarded to better skilled full-fledged program and it is rewarded to better skilled employees. They also showed that Shaukat Khanum is proactive employees. They also showed that Shaukat Khanum is proactive in improving their employees and making them useful and in improving their employees and making them useful and purposeful. The satisfaction level for Agha Khan is lower than purposeful. The satisfaction level for Agha Khan is lower than that of previous.that of previous.

• The training needs assessment also showed higher satisfaction The training needs assessment also showed higher satisfaction level for Shaukat Khanum employees that they get a training level for Shaukat Khanum employees that they get a training which is identified by a properly designed performance appraisal which is identified by a properly designed performance appraisal method. The satisfaction level with Agha Khan, employees is method. The satisfaction level with Agha Khan, employees is lower.lower.

• The development programs showed higher satisfaction level for The development programs showed higher satisfaction level for Shaukat Khanum employees that they are encouraged for Shaukat Khanum employees that they are encouraged for training programs by their supervisors and they get the chance to training programs by their supervisors and they get the chance to show their training techniques learned to be shown to others. show their training techniques learned to be shown to others. They also showed that training policies are constantly evaluated They also showed that training policies are constantly evaluated and improved. The satisfaction level for Agha Khan is lower than and improved. The satisfaction level for Agha Khan is lower than that of Shaukat Khanum.that of Shaukat Khanum.

• Overall it has been observed that Shaukat Khanum was Overall it has been observed that Shaukat Khanum was performing better in their training and development practices performing better in their training and development practices towards their employees as compared to Agha Khan.towards their employees as compared to Agha Khan.

Conclusion/Findings

RecommendationsRecommendations

• Agha Khan should increase the training programs and practices in their Agha Khan should increase the training programs and practices in their organization and improve its quality.organization and improve its quality.

• The training programs should be well-aligned and managed at Agha Khan.The training programs should be well-aligned and managed at Agha Khan.

• A competent faculty and inducted training programs should be introduced at A competent faculty and inducted training programs should be introduced at Agha Khan.Agha Khan.

• The training duration should be adequate to meet the needs of every employee.The training duration should be adequate to meet the needs of every employee.

• Agha Khan needs to enhance their performance appraisal system in order to Agha Khan needs to enhance their performance appraisal system in order to enhance their training and practices.enhance their training and practices.

• The training programs should be such that would be useful for the employees The training programs should be such that would be useful for the employees in their working.in their working.

Thank YouThank You