MBOMBELA LOCAL MUNICIPALITY for 2010-2011 financial year.pdf · Successful hosting of a Truly...
Transcript of MBOMBELA LOCAL MUNICIPALITY for 2010-2011 financial year.pdf · Successful hosting of a Truly...
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MBOMBELA LOCAL MUNICIPALITY
SERVICE DELIVERY AND BUDGET IMPLEMENTATION PLAN
2010-2011 FINANCIAL YEAR
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SERVICE DELIVERY AND BUDGET IMPLEMENTATION PLAN 2010-2011 FINANCIAL YEAR
Table of Contents
Contents
Foreword by the Executive Mayor: Honourable Councillor LL ChiwayoError! Bookmark
not defined.
INTRODUCTION ................................................................................................... 5
PERSPECTIVE ........................................................................................................ 5
STRATEGIC FOCUS AREAS .................................................................................. 6
Strategic Organisational Objectives and Priorities .................................................................... 6
IDP Priorities ........................................................................................................................... 7
Flagships and 2010 Legacy Initiatives ...................................................................................... 7
LEGISLATIVE IMPERATIVES................................................................................... 7
BUDGET AND SDBIP ............................................................................................................ 7
ROLE OF THE EXECUTIVE MAYOR IN CONTEXT OF SDBIP ......................................... 8
ROLE OF THE ACCOUNTING OFFICER IN RESPECT OF SDBIP ..................................... 8
ALIGNMENT OF THE IDP WITH THE BUDGET ................................................................ 9
REPORTING ON THE SDBIP ................................................................................................ 9
MONTHLY REPORTING ....................................................................................................... 9
QUARTERLY REPORTING ................................................................................................... 9
MID YEAR REPORTING ..................................................................................................... 10
PERFORMANCE REPORTING ........................................................................................... 10
ANNUAL REPORTING ........................................................................................................ 10
OVERSIGHT REPORTING .................................................................................................. 11
PERFORMANCE AGREEMENTS WITH SECTION 57 OFFICIALS .................................. 11
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PERFORMANCE AGREEMENTS WITH OTHER MANAGERS ........................................ 11
KEY COMPONENTS OF THE 2010/11 SDBIP .................................................................... 11
MUNICIPAL SCORE CARDS .............................................................................................. 12
FIVE YEAR CORPORATE SCORECARD 2006 – 2011 (2009/10 REVIEW) ...................... 12
Strategic Focus Area 1 ..................................................................................... 13
Strategic Focus Area 2 ..................................................................................... 55
Strategic Focus Area 3 ................................................................................... 131
Strategic Focus Area 4 ................................................................................... 142
Strategic Focus Area 5 ................................................................................... 147
Strategic Focus Area 6 ................................................................................... 168
DETAILED CAPITAL WORKS PLAN BY WARD ................................................... 181
REVENUE AND EXPENDITURE PROJECTIONS .................................................. 201
MONTHLY PROJECTIONS OF REVENUE BY SOURCE ................................................ 201
MONTHLY PROJECTIONS OF OPERATING REVENUE AND EXPENDITURE BY VOTE
(DEPARTMENT) ................................................................................................................ 203
MONTHLY PROJECTIONS OF CAPITAL EXPENDITURE BY VOTE (DEPARTMENT)205
CONCLUSION .................................................................................................. 206
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INTRODUCTION
The Sakha IMbombela strategy of Mbombela is based on the understanding that successful service
delivery of municipal services depends on a partnership between the community and the municipality.
In terms of this partnership, democratically elected leaders do not reduce democratic citizenship to
regular exercise of the vote, but rather involve the electorate in determination of priorities,
determination of development trajectories, and formulation of programmes. More importantly, the
elected leaders have the obligation to be transparent about their service delivery and budget plans
and allocations, as well as report on its progress on a structured and consistent basis.
Similarly, the community takes an active part in the formulation of growth and development plans, as
well as budgets to support such plans. This is reflected in the Integrated Development Plan (IDP)
The Municipality has prepared the 2010/11 SDBIP in terms of the prescriptions of the MFMA.
Besides the appropriate spending of available funds in terms of the IDP, the 2010/11 SDBIP will also
ensure that the basic components of governance – transparency and accountability – are enhanced
and emphasized.
The SDBIP will also ensure that appropriate information is circulated internally and externally to
inform all stakeholders/partners on progress in terms of municipal service delivery.
In terms of the Sakha IMbombela strategy, a new governance model was formulated to oversee the
effective implementation of the SDBIP.
The Service Delivery and Budget Implementation Plan (SDBIP) aims to illustrate how the adopted IDP
and budget for the 2010/2011 financial year are aligned and how it will be implemented.
PERSPECTIVE
This SDBIP must be read in conjunction with the following:
• Sakha IMbombela strategy
• Integrated Development Plan
• Governance model
• Management model
The reason is that the SDBIP is a working document that suggests how the vision, mission, strategic
objectives, flagship projects and service delivery priorities will be reached with the available funding in
the 2010/2011 financial year.
Because the SDBIP indicates how funds in the 2010/2011 financial year are going to be spent to fulfil
the needs of communities, it is assumed that everybody concerned, know the vision, mission, strategic
objectives and flagship projects at heart. The reason is that the actions to be taken in terms of this
SDBIP, is directly related to the reaching of goals in terms of the strategic objectives and flagship
projects.
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STRATEGIC FOCUS AREAS
The municipality has identified the following Strategic Focus Areas (SFA) based on a thorough
community consultative process:
I. To build strong and sustainable governance and institutional structures and arrangements.
II. To ensure sound and legally financial Management and Viability
III. To strengthen the delivery of basic services and ensure sustained infrastructure development
IV. To redefine strategic macro leadership and coordination structures involving the Local, District,
Provincial and National Government
V. To initiate a strong and sustainable Local/Regional Economic Development Potential
VI. To formulate a broad over-arching human capital development.
Strategic Organisational Objectives and Priorities
Human Capital and
Community Development
Cluster
Corporate Support and
Cooperative Governance
Services Cluster
Infrastructure Planning
and Services
Economic Development
Cluster
� Moral Regeneration
Initiatives
� Civic Education – peace;
democracy and conflict
management
� HR Development Strategy
� Skills Development
Strategy and E-learning
� Community Development,
Empowerment and
Participation Strategy
� Youth Development
Strategy
� Integrated Rural
Development Strategy
� Urban Renewal Strategy
� Early Childhood
Development Strategy
� Social Security & Poverty
Alleviation Strategy
� National Youth Service and
EPWP
� Environmental
Management Plan
� Indigent Policy and
Management strategy
� Parks & Amenities
Management Model
� Sports & Recreation
Development Strategy
� Arts, Culture & Heritage
Management Plan
� Cross-Border Peace &
Friendship Initiatives
� Reconciliation & Nation
building Initiatives
� Legislative and
constitutional issues
� Municipal objectives
� Priorities and
programmes
� Strategy plans and
programmes
� Policies and procedures
� Highly sustainable service
excellence
� Highly skilled and
motivated and
professional workforce
� Efficient programme
management
� Stakeholder
development
� Thought leadership and
responsibility
� Functional management
– core business; finance;
human resources; etc.
� Specific challenges – e.g.
special programmes
management; inter-
governmental relations;
etc.
� Leadership Development
Strategy
� E-Governance
� Integrated Crime
Prevention Strategy
� Anti-Fraud and
Corruption Strategy
� 21 Principles/ Attributes
of Excellence in
� Infrastructure
Development
� Land restitution
integration into the
IDP
� Integrated Transport
Network Strategy
� Aviation Strategy
� Public Transport
Strategy
� Integrated
Intelligence Transport
Solutions
� ICT Plans and
Broadband
Connectivity
� BPO Infrastructure
� Macro-economic policy
development,
management and
coordination
� Local Economic Growth
and Development Strategy
� Sectoral Development
Strategy
� Linkage between the IDP
and the Maputo Corridor
� Strategic relationship
between the Municipality
and the integrated 2010
team
� Enterprise Development
(incl. BBBEE)
� Agri-Business
� Agricultural Development
Strategy
� Trade and Investment
Promotion
� Revenue Generation
� Local Tourism
Development and
Marketing Strategy
� Destination Marketing
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� African Renaissance &
Nepad Promotion
� Formulating an approach
in dealing with Traditional
Communities
Leadership
� Strategic relationship
between the Municipality
and integrated 2010
team
IDP Priorities
• Respond to Service Delivery Backlogs
• Institutional arrangement and development
• Flagship projects
• Social and Economic Development
• Human and Community Development
• Strategic Infrastructure Investment
• 2010 Legacy
Flagships and 2010 Legacy Initiatives
1. Ensuring a Sustainable, Integrated Infrastructure Development and Basic Services Provision
2. Deepening Democracy, Promoting Good Governance, Batho Pele, Building and Strengthening
Partnerships and Social Cohesion
3. Facilitating the creation of a Smart, Innovative & Learning City Lab as well as an Information and
Knowledge Management Repository
4. Creating a Vibrant, Safe, Clean, Healthy and Friendly City Environment
5. Initiating the Matsafeni/ N4 Gateway and Mbombela Golden Triangle Corridor Development
6. Advancing an over- arching Human Development and Community Development & the creation of
sustainable livelihoods
7. Re-profiling and Repositioning Mbombela and creating a sense of City Identity through the
Successful hosting of a Truly African World Class FIFA World Cup which will leave a meaningful
Legacy in Mbombela, the Mpumalanga Province and the Region
LEGISLATIVE IMPERATIVES
The Local Government Municipal Finance Management Act (Act no. 56 of 2003) prescribes that
municipalities should formulate an annual Service Delivery and Budget Implementation Plan. (SDBIP)
This proposed SDBIP for the 2010/2011 financial year adheres to all stipulations in the above-
mentioned act.
BUDGET AND SDBIP
In terms of Section 15 of the MFMA, a municipality may except where otherwise provided in this Act,
incur expenditure only in terms of approved budget and within the limits of the amounts appropriated
for the different votes in an approved budget.
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Immediately in Section 16, the MFMA prescribes that the Council of a municipality must for each
financial year approve an annual budget for the municipality before the start of that financial year.
• An annual budget must be a schedule setting out realistically anticipated revenue for the
budget year from each revenue source;
• Appropriating expenditure for the budget year under the different votes of the municipality.
• The budget must also set out the estimated revenue and expenditure by vote for the current
year, as well as actual revenue and expenditure by vote for the financial year proceeding the
current year.
• Lastly, the budget should provide a statement containing any other information required by
Section 215 (3) of the Constitution or as may be prescribed. According to Section 24(2)(a), the
budget of a municipality must be approved by Council before the start of the budget year.
In terms of the MFMA (Chapter 1), the SDBIP is defined as a detail plan approved by the Executive
Mayor of a municipality for implementing the municipality’s delivery of municipal services and its
annual budget, and which must indicate the following:
(a) projections for each month of –
i. revenue to be collected, by source, and
ii. operational and capital expenditure, by vote
(b) service delivery targets and performance indicators for each quarter and
(c) other matters prescribed
According to Section 53 of the MFMA, the Executive Mayor is expected to approve the SDBIP within
28 days after the approval of the budget. In addition, the Executive Mayor must ensure that the
revenue and expenditure projections for each month and the service delivery targets and
performance indicators as set out in the SDBIP are made public within 14 days after its approval.
ROLE OF THE EXECUTIVE MAYOR IN CONTEXT OF SDBIP
The Executive Mayor bears ultimate responsibility for guidance on budget processes, political
leadership and service delivery in the municipality. This section highlights key roles of the Executive
Mayor with regards to the SDBIP as indicated in Section 53 of the MFMA
• Provide general political guidance over the budget process and the priorities that guide the
budget process (Section 53(1));
• Ensure Council approves the annual budget before the start of the financial year;
• Oversee Accounting Officer and CFO;
• Ensure adherence to the time schedule for budget;
• Ensure that the SDBIP is approved (by the Executive Mayor) within 28 days after the approval
of the budget;
• Ensures that annual performance agreements are linked with measurable performance
objectives in the IDP and the SDBIP; and
• Make the SDBIP public no later than 14 days after approval.
ROLE OF THE ACCOUNTING OFFICER IN RESPECT OF SDBIP
In terms of Sections 68 and 69 of the MFMA, the accounting officer bears the following
responsibilities:
• Assist the Executive Mayor to perform budgetary functions and provide the Executive Mayor
with administration support, information and resources;
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• Implementation of the budget;
• Spending in accordance with budget and ensure that it is reduced as necessary when revenue
is anticipated to be less than projected in the budget or in the SDBIP;
• Ensure that revenue and expenditure is properly monitored;
• Prepare adjustments budget when necessary; and
• Submit draft SDBIP and drafts annual performance agreements for the municipal manager and
all senior managers to the Executive Mayor.
ALIGNMENT OF THE IDP WITH THE BUDGET
No service delivery or any other project that is not included in the IDP for the 2010/2011 financial
year, may be incorporated into the SDBIP.
REPORTING ON THE SDBIP
Regular performance reporting should be done in terms of the SDBIP.
The MFMA outlines a series of reporting requirements. Both the Executive Mayor and the Accounting
Officer have clear roles to play in preparing the reports to monitor performance in terms of the SDBIP.
Section 79 Oversight Committees also have an important role to play in this regard.
The reports should enable councillors to monitor the performance and implementation of Service
Delivery programmes.
MONTHLY REPORTING
Section 71 of the MFMA stipulates that reporting on actual revenue targets and spending against the
budget should occur on a monthly basis. This reporting must be conducted by the Accounting Officer
of a municipality no later than 10 working days, after the end of each month.
Reporting must include the following:
I. Actual revenue, per source
II. Actual borrowings,
III. Actual expenditure per vote
IV. Actual capital expenditure per vote,
V. The amount of any allocations received
If necessary, an explanation of the following must be included in the monthly reports:
a) Any material variances from the municipality’s variance by source, and from the
municipality’s expenditure projection per vote
b) Any material variances from the service delivery and budget implementation plan and
c) Any remedial or corrective taken or to be taken to ensure that the projected revenue and
expenditure remain within the municipality’s approved budget
QUARTERLY REPORTING
Section 52 (d) compels the Mayor to submit a report to the council on the implementation of the
budget and the financial state of affairs of the municipality within 30 days of the end each quarter.
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The quarterly’s performance projections captured in the SDBIP forms the basis for the Executive
Mayor’s quarterly reports.
MID YEAR REPORTING
Section 72 (1) (a) of the MFMA outlines the requirements for mid year reporting. The accounting
officer is required by the 25th January of each year to assess the performance of the municipality
during the first half of the year taking into account –
(i) The monthly statements referred to in section 71 of the first half of the year
(ii) The municipalities service delivery performance during the first half of the financial
year, and the service delivery targets and performance indicators set in the service
delivery and budget implementation plan;
(iii) The past year’s annual report, and progress on resolving problems identified in the
annual report; and
(iv) The performance of every municipal entity under the sole or shared control of the
municipality, taking into account reports in terms of section 88 from any such entities.
Based on the outcomes of the mid-year budget and performance assessment report, an adjustments
budget may be tabled if actual revenue or expenditure amounts are materially different from the
projections contained in the budget or the SDBIP. The SDBIP is also a living document and may be
modified based on the mid-year performance review. Thus the SDBIP remains a kind of contract that
holds the municipality accountable to the community.
PERFORMANCE REPORTING
Section 46 of the Municipal Systems Act states that a municipality must prepare for each financial
year, a performance report that reflects the following:
• The performance of the municipality and of each external service provided during
that financial year;
• A comparison of the performances referred to in the above paragraph with targets
set for and performances in the previous financial year; and
• Measures to be taken to improve on the performance
The performance report must be submitted at the end of the financial year and will be made public as
part of the annual report in terms of chapter 12 of the MFMA.
The publication thereof will also afford the public the opportunity to judge the performance of the
municipality against the targets set in the various planning instruments.
ANNUAL REPORTING
Section 121 of the MFMA provides that every municipality and every municipal entity must prepare an
annual report for each financial year, and that the council of the municipality must within nine months
after the end financial year concerned, deal with the annual report of the municipality and the annual
report of any municipal entities under the municipality’s sole or share control.
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OVERSIGHT REPORTING
The council of a municipality must consider the municipality’s annual report (and that of any municipal
entity under the municipality’s control), and in terms of Section 129, within two months from the date
of tabling of the annual report, must adopt an oversight report containing the council’s comments,
which must include a statement whether the council:
(a) Has approved the annual report with or without reservations;
(b) Has rejected the annual report; or
(c) Has referred the annual report back for revision of those components that can be
revised.
In terms of Section 132 of the MFMA, the following documents must be submitted by the accounting
officer to the provincial legislature within seven days after the municipal council has adopted the
relevant oversight report:
(a) The annual report (or any components thereof) of each municipality and each municipal
entity in the province;
(b) All oversight reports adopted on those annual reports. It is important to note that the
oversight committee working with these reports should be chaired by the opposition
party.
PERFORMANCE AGREEMENTS WITH SECTION 57 OFFICIALS
After approval of the SDBIP, the performance agreements with all section 57 officials will be amended
to ensure measurement of performance in terms of the IDP/SDBIP for the 2010/2011 financial year.
PERFORMANCE AGREEMENTS WITH OTHER MANAGERS
The municipality is currently in the process of formulating a PMS system to allow for the monitoring of
performance in terms of the SDBIP, of all managers in the municipality.
KEY COMPONENTS OF THE 2010/11 SDBIP
In terms of Circular No. 13 of the MFMA No. 56 of 2003, the Service Delivery and Budget
Implementation Plan should indicate the responsibilities and outputs for each of the senior managers
in the top management team. This must include inputs to be used and the time deadlines for each
output. It must provide a total picture in terms of service delivery areas, budget allocations and
monitoring and evaluation.
The 2010/11 SDBIP has been prepared in terms of Circular 13 of the MFMA, according to which the
SDBIP must contain:
• Monthly projections of revenue to be collected for each source;
• Monthly projections of expenditure (operating and capital) and revenue for each vote;
• Quarterly projections of service delivery targets and performance indicators for each vote;
• Ward information for expenditure and delivery; and
• Detailed capital works plan broken down by ward over three years
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MUNICIPAL SCORE CARDS
The Municipality’s Scorecard consists of the following:
• Five year Corporate Scorecard 2006 - 2011 extracted from the IDP for that period.
• The baselines for 2006/2007 as well as targets for the next five years are provided.
• New and revised targets as at 30 June 2011 are indicated in an additional column
“revised and new targets 30.6.2011”.
• 2010/2011 Corporate Scorecard. There are three sections to this annual scorecard, i.e.
Alignment and Linkage, Objective and Indicator Detail, and Tracking and Monitoring.
• The scorecard provides the quarterly corporate targets against which the municipality
will be held accountable.
• Service delivery targets and performance indicators will be cascaded into the
Department, Departmental and Executive Management’s Scorecards (S57 employees),
which will be used for internal monitoring of the organization.
FIVE YEAR CORPORATE SCORECARD 2006 – 2011 (2009/10 REVIEW)
This includes the following:
• High level municipal wide service delivery breakdown is presented in this section
• Service Delivery Targets and Performance Indicators will be cascaded into the
Departmental Scorecards, which will be used for internal monitoring of the
organization.
• The strategic focus areas (SFAs) are broken down into core objectives for the
municipality and each core objective is further broken down into Department
programmes and projects.
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-
Page 14 of 206
COR
E
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JEC
TIV
E/I
ND
ICA
TO
R
BA
SE
LIN
E
30
.6.2
00
6
TA
RG
ET
30
.6.2
00
7
TA
RG
ET
30
.6.2
00
8
TA
RG
ET
S 3
0.6
.20
09
T
AR
GE
TS
30
.6.2
01
0
RE
VIS
ED
AN
D N
EW
TA
RG
ET
30
.6.2
01
1
tra
inin
g
pro
gra
mm
e
imp
lem
en
ted
tra
inin
g
pro
gra
mm
e
imp
lem
en
ted
pro
gra
mm
e
imp
lem
en
ted
imp
lem
en
ted
p
rog
ram
me
imp
lem
en
ted
Nu
mb
er
of
sta
ff b
en
efi
tin
g
fro
m s
kil
ls p
rog
ram
me
s
50
6
0
70
1
50
2
00
2
50
Nu
mb
er
of
sta
ff p
rom
ote
d t
o
sen
ior
po
siti
on
s
- -
- 3
0
30
3
0
Pe
rce
nta
ge
of
sta
ff
be
ne
fiti
ng
fro
m w
ell
ne
ss
pro
gra
mm
e
3%
5
%
3%
3
%
4%
5
%
De
term
ine
pre
vale
nce
an
d
ma
na
ge
th
e i
mp
act
of
HIV
No
str
ate
gy
H
IV P
oli
cy
No
str
ate
gy
N
o s
tra
teg
y
Str
ate
gy
d
raft
ed
a
nd
rea
dy
fo
r co
nsu
lta
tio
n
Str
ate
gy
de
ve
lop
ed
an
d i
mp
lem
en
ted
Co
nd
uct
me
dic
al
surv
eil
lan
ce o
f st
aff
No
OH
S N
urs
e
Ap
po
intm
en
t
of
OH
S N
urs
e
Ap
po
intm
en
t o
f
OH
S N
urs
e
Ap
po
intm
en
t o
f O
HS
Nu
rse
Po
siti
on
ad
vert
ise
d
Ap
po
intm
en
t o
f O
HS
Nu
rse
Pro
visi
on
of
spa
ce a
nd
faci
liti
es
70
% A
de
qu
ate
sp
ace
fo
r
sta
ff a
nd
fa
cili
tie
s m
ad
e
ava
ila
ble
80
% A
de
qu
ate
sp
ace
for
sta
ff a
nd
fa
cili
tie
s
ma
de
ava
ila
ble
De
pa
rtm
en
t O
bje
ctiv
e G
3.
Imp
rov
e p
erf
orm
an
ce a
nd
mo
nit
or
resu
lts
De
ve
lop
me
nt
an
d 1
00
%
imp
lem
en
tati
on
of
Pe
rfo
rma
nce
ma
na
ge
me
nt
Sy
ste
m f
or
(co
un
cill
ors
an
d)
all
off
icia
ls
PM
S a
vail
ab
le
bu
t n
ot
in l
ine
wit
h t
he
ID
P
PM
S
de
velo
pe
d
PM
S d
ev
elo
pe
d
an
d a
pp
rove
d
Pe
rfo
rma
nce
Ma
na
ge
me
nt
Sy
ste
m
revi
ew
ed
an
d
de
velo
pe
d
Dra
ft p
erf
orm
an
ce
Ma
na
ge
me
nt
Sy
ste
m f
or
all
le
ve
ls o
f st
aff
to
be
de
velo
pe
d
Pil
ot
PM
S t
o s
en
ior
ma
na
ge
rs a
nd
ma
na
ge
rs
% o
f R
isk
ma
na
ge
me
nt
pro
gra
mm
es
imp
lem
en
ted
Ris
k
Ma
na
ge
me
nt
Re
gis
ter
com
pil
ed
an
d
RM
. p
oli
cy
ap
pro
ved
.
RM
. S
tra
teg
y
ap
pro
ved
.
Ke
y P
ers
on
ne
l in
ev
ery
de
pa
rtm
en
t
tra
ine
d i
n r
isk
ma
na
ge
me
nt.
R/M
. S
yst
em
to
be
bro
ug
ht
in l
ine
wit
h
ne
w g
uid
eli
ne
s fr
om
NT
.
RM
. e
mb
ed
de
d i
nto
mu
nic
ipa
l sy
ste
ms.
50
%
of
en
terp
rise
risk
s to
be
mit
iga
ted
eff
ect
ive
ly.
Pe
rfo
rma
nce
sta
nd
ard
s
de
velo
pe
d a
nd
im
ple
me
nte
d
P
erf
orm
an
ce
sta
nd
ard
s fo
r
the
wh
ole
mu
nic
ipa
lity
we
re n
ot
de
velo
pe
d
Pe
rfo
rma
nce
sta
nd
ard
s fo
r th
e
wh
ole
mu
nic
ipa
lity
we
re n
ot
de
velo
pe
d
Pe
rfo
rma
nce
sta
nd
ard
s fo
r th
e
wh
ole
mu
nic
ipa
lity
we
re n
ot
de
velo
pe
d
Pu
t sy
ste
ms
in p
lace
to
de
velo
p p
erf
orm
an
ce
sta
nd
ard
s
Mu
nic
ipa
lity
’s
pe
rfo
rma
nce
sta
nd
ard
s d
ev
elo
pe
d
an
d i
mp
lem
en
ted
-
Page 15 of 206
COR
E
OB
JEC
TIV
E/I
ND
ICA
TO
R
BA
SE
LIN
E
30
.6.2
00
6
TA
RG
ET
30
.6.2
00
7
TA
RG
ET
30
.6.2
00
8
TA
RG
ET
S 3
0.6
.20
09
T
AR
GE
TS
30
.6.2
01
0
RE
VIS
ED
AN
D N
EW
TA
RG
ET
30
.6.2
01
1
De
pa
rtm
en
t O
bje
ctiv
e G
4.
Cre
ate
IT
sy
ste
ms
to i
mp
rov
e p
erf
orm
an
ce
Imp
lem
en
t m
od
ern
sy
ste
ms
an
d t
ech
no
log
y t
o d
rive
bu
sin
ess
ob
ject
ive
s
Re
sea
rch
of
inte
gra
ted
e-
go
vern
an
ce
ma
na
ge
me
nt
syst
em
s
an
d d
eve
lop
mo
de
l
im
ple
me
nta
tio
n o
f
inte
gra
ted
e-
go
vern
an
ce s
tra
teg
y
% i
mp
lem
en
tati
on
of
inte
gra
ted
IT
sy
ste
m
imp
rov
e p
erf
orm
an
ce
0%
0
%
0%
0
%
0%
1
00
%
De
pa
rtm
en
t O
bje
ctiv
e G
5.
Imp
rov
e k
no
wle
dg
e M
an
ag
em
en
t
Imp
lem
en
tati
on
of
info
rma
tio
n m
an
ag
em
en
t
syst
em
Info
rma
tio
n
ma
na
ge
me
nt
syst
em
mo
de
l d
eve
lop
ed
an
d
imp
lem
en
ted
Info
rma
tio
n
ma
na
ge
me
nt
syst
em
imp
lem
en
t
De
pa
rtm
en
t O
bje
ctiv
e G
6.
Cle
an
an
d A
cco
un
tab
le o
rga
niz
ati
on
% r
ed
uct
ion
of
cust
om
er
com
pla
ints
- -
- -
- E
sta
bli
shm
en
t o
f a
call
ce
ntr
e t
ha
t w
ill
tra
ck a
ll c
ust
om
er
com
pla
ints
De
pa
rtm
en
t O
bje
ctiv
e G
7.
Imp
rov
e p
ub
lic
pa
rtic
ipa
tio
n,
con
sult
ati
on
an
d c
om
mu
nic
ati
on
Nu
mb
er
of
wa
rd
com
mit
tee
s fu
nct
ion
ing
36
2
7
26
2
3
36
3
6
Imp
rove
ext
ern
al
an
d
inte
rna
l co
mm
un
ica
tio
n
Inte
gra
ted
m
ark
eti
ng
an
d c
om
mu
nic
ati
on
s
stra
teg
y i
mp
lem
en
ted
Bra
nd
ing
of
Mu
nic
ipa
lity
th
rou
gh
inte
gra
ted
ma
rke
tin
g
an
d c
om
mu
nic
ati
on
stra
teg
y
De
pa
rtm
en
t O
bje
ctiv
e G
8.
Imp
rov
e w
ork
ing
re
lati
on
wit
h t
rad
itio
na
l le
ad
ers
Tra
dit
ion
al
lea
de
rs i
ncl
ud
ed
in d
eci
sio
n m
ak
ing
wit
h
reg
ard
s d
eve
lop
me
nt
in t
he
ir
are
as
- -
- -
10
0%
co
mp
leti
on
of
the
Po
licy
on
tra
dit
ion
al
lea
de
rs p
art
icip
ati
on
in
Co
un
cil
aff
air
s
10
0%
imp
lem
en
tati
on
of
the
po
licy
De
pa
rtm
en
t O
bje
ctiv
e G
9.
Co
un
cil
eff
ect
ive
ne
ss
De
ve
lop
me
nt
of
a q
ua
lity
ove
rsig
ht
an
d a
cco
un
tab
le
- -
- -
All
Co
un
cil
Po
rtfo
lio
com
mit
tee
s a
re
All
Co
un
cil
Po
rtfo
lio
com
mit
tee
s a
re
-
Page 16 of 206
COR
E
OB
JEC
TIV
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ND
ICA
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R
BA
SE
LIN
E
30
.6.2
00
6
TA
RG
ET
30
.6.2
00
7
TA
RG
ET
30
.6.2
00
8
TA
RG
ET
S 3
0.6
.20
09
T
AR
GE
TS
30
.6.2
01
0
RE
VIS
ED
AN
D N
EW
TA
RG
ET
30
.6.2
01
1
mo
de
l fu
nct
ion
al
an
d t
he
exe
cuti
ve m
ay
ora
l
syst
em
is
imp
lem
en
ted
fun
ctio
na
l a
nd
th
e
exe
cuti
ve i
s fu
lly
acc
ou
nta
ble
to
cou
nci
l
De
pa
rtm
en
t O
bje
ctiv
e G
10
. In
tern
al
Au
dit
Est
ab
lish
me
nt
of
a
3-y
ea
r
roll
ing
in
tern
al
au
dit
stra
teg
ic p
lan
10
0%
of
an
nu
al
targ
et
imp
lem
en
ted
10
0%
of
an
nu
al
targ
et
imp
lem
en
ted
10
0%
of
an
nu
al
targ
et
imp
lem
en
ted
10
0%
of
an
nu
al
targ
et
imp
lem
en
ted
10
0%
of
an
nu
al
targ
et
imp
lem
en
ted
10
0%
of
an
nu
al
targ
et
imp
lem
en
ted
Est
ab
lish
me
nt,
ap
pro
val
an
d
imp
lem
en
tati
on
of
1-y
ea
r
inte
rna
l a
ud
it o
pe
rati
on
al
pla
n
10
0%
of
an
nu
al
targ
et
imp
lem
en
ted
10
0%
of
an
nu
al
targ
et
imp
lem
en
ted
10
0%
of
an
nu
al
targ
et
imp
lem
en
ted
10
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of
an
nu
al
targ
et
imp
lem
en
ted
10
0%
of
an
nu
al
targ
et
imp
lem
en
ted
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of
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nu
al
targ
et
imp
lem
en
ted
Co
nd
uct
In
tern
al
Au
dit
s a
nd
rep
ort
q
ua
rte
rly
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e M
M
an
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ud
it C
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10
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of
an
nu
al
targ
et
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lem
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ted
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nu
al
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al
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al
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al
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10
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an
nu
al
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lem
en
ted
Co
nd
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-ho
c
inve
stig
ati
on
s a
s p
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ma
na
ge
me
nt
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ue
sts
10
0%
com
ple
tio
n
an
d r
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on
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on
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com
ple
tio
n
an
d r
ep
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on
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on
s
10
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co
mp
leti
on
an
d r
ep
ort
ing
on
all
in
vest
iga
tio
ns
10
0%
co
mp
leti
on
an
d r
ep
ort
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on
all
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stig
ati
on
s
10
0%
co
mp
leti
on
an
d
rep
ort
ing
on
all
inve
stig
ati
on
s
10
0%
co
mp
leti
on
an
d
rep
ort
ing
on
all
inve
stig
ati
on
s
Re
vie
w
an
d i
mp
lem
en
tati
on
of
In
tern
al
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dit
an
d A
ud
it
Co
mm
itte
e C
ha
rte
rs
Re
vie
w a
nd
10
0%
com
pli
an
ce
wit
h t
he
Inte
rna
l A
ud
it
an
d A
ud
it
Co
mm
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e
Ch
art
ers
Re
vie
w a
nd
10
0%
com
pli
an
ce
wit
h t
he
Inte
rna
l A
ud
it
an
d A
ud
it
Co
mm
itte
e
Ch
art
ers
Re
vie
w a
nd
10
0%
com
pli
an
ce w
ith
the
In
tern
al
Au
dit
an
d A
ud
it
Co
mm
itte
e
Ch
art
ers
Re
vie
w a
nd
10
0%
com
pli
an
ce w
ith
th
e
Inte
rna
l A
ud
it a
nd
Au
dit
Co
mm
itte
e
Ch
art
ers
Re
vie
w a
nd
10
0%
com
pli
an
ce w
ith
th
e
Inte
rna
l A
ud
it a
nd
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dit
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mm
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e C
ha
rte
rs
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vie
w a
nd
10
0%
com
pli
an
ce w
ith
th
e
Inte
rna
l A
ud
it a
nd
Au
dit
Co
mm
itte
e
Ch
art
ers
Pe
rfo
rm q
ua
rte
rly
ad
min
istr
ati
ve
wo
rk f
or
Pe
rfo
rma
nce
Au
dit
Co
mm
itte
e a
nd
Au
dit
Co
mm
itte
e m
ee
tin
gs
10
0%
of
an
nu
al
targ
et
imp
lem
en
ted
10
0%
of
an
nu
al
targ
et
imp
lem
en
ted
10
0%
of
an
nu
al
targ
et
imp
lem
en
ted
10
0%
of
an
nu
al
targ
et
imp
lem
en
ted
10
0%
of
an
nu
al
targ
et
imp
lem
en
ted
10
0%
of
an
nu
al
targ
et
imp
lem
en
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Co
nd
uct
Pe
rfo
rma
nce
1
00
% o
f 1
00
% o
f 1
00
% o
f a
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l 1
00
% o
f a
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l 1
00
% o
f a
nn
ua
l ta
rge
t 1
00
% o
f a
nn
ua
l
-
Page 17 of 206
COR
E
OB
JEC
TIV
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ICA
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30
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6
TA
RG
ET
30
.6.2
00
7
TA
RG
ET
30
.6.2
00
8
TA
RG
ET
S 3
0.6
.20
09
T
AR
GE
TS
30
.6.2
01
0
RE
VIS
ED
AN
D N
EW
TA
RG
ET
30
.6.2
01
1
Au
dit
s a
nd
re
po
rt
qu
art
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y
to t
he
MM
an
d P
erf
orm
an
ce
Au
dit
Co
mm
itte
e
an
nu
al
targ
et
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lem
en
ted
an
nu
al
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et
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lem
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ted
targ
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im
ple
me
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To
en
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10
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en
tati
on
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dit
or-
Ge
ne
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nt
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al
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al
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en
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10
0%
Imp
lem
en
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on
of
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rna
l
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dit
’s r
eco
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nt
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an
nu
al
targ
et
imp
lem
en
ted
10
0%
of
an
nu
al
targ
et
imp
lem
en
ted
10
0%
of
an
nu
al
targ
et
imp
lem
en
ted
10
0%
of
an
nu
al
targ
et
imp
lem
en
ted
10
0%
of
an
nu
al
targ
et
imp
lem
en
ted
10
0%
of
an
nu
al
targ
et
imp
lem
en
ted
De
pa
rtm
en
t O
bje
ctiv
e G
11
. Le
ga
l S
erv
ice
s a
nd
Su
pp
ort
To
en
sure
th
at
sou
nd
,
acc
ura
te a
nd
tim
eo
us
leg
al
ad
vice
is
pro
vid
ed
wit
hin
th
e
mu
nic
ipa
lity
fo
r p
rop
er
go
vern
an
ce a
nd
de
cisi
on
ma
kin
g
1
00
% o
f
an
nu
al
targ
et
10
0%
of
an
nu
al
targ
et
10
0%
of
an
nu
al
targ
et
10
0%
of
an
nu
al
targ
et
10
0%
of
an
nu
al
targ
et
To
en
sure
th
at
po
lici
es
an
d
by
-la
ws
ap
pro
ve
d b
y C
ou
nci
l
are
le
ga
lly
an
d
con
stit
uti
on
all
y s
ou
nd
10
0%
of
an
nu
al
targ
et
10
0%
of
an
nu
al
targ
et
10
0%
of
an
nu
al
targ
et
10
0%
of
an
nu
al
targ
et
10
0%
of
an
nu
al
targ
et
10
0%
of
an
nu
al
targ
et
To
en
sure
th
at
MLM
is
aff
ord
ed
su
ffic
ien
t le
ga
l
pro
tect
ion
an
d n
o r
isk
is
imp
ute
d o
n M
LM i
n a
ll
con
tra
cts
en
tere
d i
nto
wit
h
thir
d p
art
ies
10
0%
of
an
nu
al
targ
et
10
0%
of
an
nu
al
targ
et
10
0%
of
an
nu
al
targ
et
10
0%
of
an
nu
al
targ
et
10
0%
of
an
nu
al
targ
et
10
0%
of
an
nu
al
targ
et
To
en
sure
th
at
ob
ject
ion
s /
dis
pu
tes
em
an
ati
ng
fro
m
- 1
00
% o
f
an
nu
al
targ
et
10
0%
of
an
nu
al
targ
et
10
0%
of
an
nu
al
targ
et
10
0%
of
an
nu
al
targ
et
10
0%
of
an
nu
al
targ
et
-
Page 18 of 206
COR
E
OB
JEC
TIV
E/I
ND
ICA
TO
R
BA
SE
LIN
E
30
.6.2
00
6
TA
RG
ET
30
.6.2
00
7
TA
RG
ET
30
.6.2
00
8
TA
RG
ET
S 3
0.6
.20
09
T
AR
GE
TS
30
.6.2
01
0
RE
VIS
ED
AN
D N
EW
TA
RG
ET
30
.6.2
01
1
sup
ply
ch
ain
ma
na
ge
me
nt
pro
cess
es
are
ha
nd
led
pro
pe
rly
to
avo
id l
itig
ati
on
To
en
sure
th
at
the
re i
s
dis
cip
lin
e i
n t
he
wo
rk
en
viro
nm
en
t
- -
10
0%
of
an
nu
al
targ
et
10
0%
of
an
nu
al
targ
et
10
0%
of
an
nu
al
targ
et
10
0%
of
an
nu
al
targ
et
To
re
cove
r im
pro
pe
r
exp
en
dit
ure
s -
- -
- 1
00
% o
f a
nn
ua
l ta
rge
t 1
00
% o
f a
nn
ua
l
targ
et
To
in
vest
iga
te t
he
fu
ll
imp
lem
en
tati
on
/ o
pe
rati
on
of
MLM
’s m
un
icip
al
cou
rt t
o
incl
ud
e r
eco
very
of
de
bts
an
d o
the
r ci
vil
ma
tte
rs
invo
lvin
g C
ou
nci
l
- -
- -
- 1
00
% o
f a
nn
ua
l
targ
et
-
Page 19 of 206
20
10
-20
11
Co
rpo
rate
Sco
re C
ard
fo
r:
De
pa
rtm
en
t: C
orp
ora
te S
up
po
rt a
nd
Co
op
era
tiv
e G
ov
ern
an
ce S
erv
ice
s
De
pa
rtm
en
tal
Ob
ject
ive
s
De
pa
rtm
en
t O
bje
ctiv
e G
1:
Ali
gn
org
an
iza
tio
na
l st
ruct
ure
to
su
pp
ort
se
rvic
e d
eliv
ery
De
pa
rtm
en
t O
bje
ctiv
e G
2:
Ra
ise
th
e s
kil
ls l
ev
el o
f e
mp
loye
es
an
d p
ub
lic
off
ice
be
are
rs
De
pa
rtm
en
t O
bje
ctiv
e G
3:
Imp
rov
e p
erf
orm
an
ce a
nd
mo
nit
or
resu
lts
De
pa
rtm
en
t O
bje
ctiv
e G
4:
Cre
ate
IT
sy
ste
ms
to im
pro
ve
pe
rfo
rma
nce
De
pa
rtm
en
t O
bje
ctiv
e G
5:
Imp
rov
e k
no
wle
dg
e M
an
ag
em
en
t
De
pa
rtm
en
t O
bje
ctiv
e G
6:
Cle
an
an
d A
cco
un
tab
le o
rga
niz
ati
on
Sa
kh
a i
Mb
om
be
la P
rio
riti
es
ad
dre
sse
d b
y t
his
de
pa
rtm
en
t •
Po
lici
es
an
d p
roce
du
res
•
Hig
hly
su
sta
ina
ble
se
rvic
e e
xce
lle
nce
•
Hig
hly
sk
ille
d a
nd
mo
tiva
ted
an
d p
rofe
ssio
na
l wo
rkfo
rce
•
Eff
icie
nt
pro
gra
mm
e m
an
ag
em
en
t
•
Fu
nct
ion
al m
an
ag
em
en
t –
co
re b
usi
ne
ss;
fin
an
ce;
hu
ma
n r
eso
urc
es;
etc
.
•
E-G
ov
ern
an
ce
•
ICT
Pla
ns
an
d B
roa
db
an
d C
on
ne
ctiv
ity
•
BP
O I
nfr
ast
ruct
ure
•
Inte
gra
ted
Cri
me
Pre
ven
tio
n S
tra
teg
y
•
An
ti-F
rau
d a
nd
Co
rru
pti
on
Str
ate
gy
•
HR
De
ve
lop
me
nt
Stra
teg
y
•
Sk
ills
De
ve
lop
me
nt
Stra
teg
y a
nd
E-l
ea
rnin
g
IDP
Pri
ori
tie
s a
dd
ress
ed
by
th
is d
ep
art
me
nt
•
Fla
gsh
ip p
roje
cts
•
Inst
itu
tio
na
l a
rra
ng
em
en
ts a
nd
de
ve
lop
me
nt
-
Page 20 of 206
IDP
PR
IOR
ITY
PR
OJE
CT
DE
SC
RIP
TIO
N
PR
OJE
CT
OB
JEC
TIV
E
KE
Y
PE
RF
OR
MA
N
CE
IND
ICA
TO
R
(KP
I)
BA
SE
LIN
E
FO
R 2
01
0
AN
NU
AL
TA
RG
ET
ME
AN
S O
F
VE
RIF
ICA
TI
ON
FR
EQ
UE
N
CY
PLA
NN
ED
TA
RG
ET
FO
R 1
ST
QU
AR
TE
R
PLA
NN
ED
TA
RG
ET
FO
R 2
ND
QU
AR
TE
R
PLA
NN
ED
TA
RG
ET
FO
R 3
RD
QU
AR
TE
R
PLA
NN
ED
TA
RG
ET
FO
R 4
TH
QU
AR
TE
R
CO
RP
OR
AT
E S
ER
VIC
ES
: H
UM
AN
RE
SO
UR
CE
PR
OV
ISIO
NIN
G A
ND
PE
RF
OR
MA
NC
E
Inst
itu
tio
n
al
Arr
an
ge
me
nt
An
d
De
ve
lop
me
nt
Sk
ills
rete
nti
on
stra
teg
y
Fo
rmu
late
an
d
imp
lem
en
t
skil
ls
rete
nti
on
stra
teg
y
Sk
ills
rete
nti
on
stra
teg
y
ap
pro
ved
No
exi
stin
g
stra
teg
y
De
ve
lop
an
d
ap
pro
ve
skil
ls
rete
nti
on
stra
teg
y
Co
un
cil
reso
luti
on
An
nu
al
C
ou
nci
l
ap
pro
val
of
the
stra
teg
y
Inst
itu
tio
n
al
Arr
an
ge
me
nt
An
d
De
ve
lop
me
nt
Re
du
ctio
n
in t
urn
ove
r
rate
Re
du
ce
skil
ls
turn
ove
r
rate
Ra
te
in S
kil
ls
turn
ove
r
0.0
9
skil
ls
turn
ove
r
rate
0.0
5
Co
un
cil
Re
po
rt
Qu
art
erl
y
0.0
5
0.0
5
0.0
5
0.0
5
Inst
itu
tio
n
al
Arr
an
ge
me
nt
An
d
De
ve
lop
me
nt
Fil
lin
g o
f
vaca
nt
fun
de
d
po
siti
on
s
All
fu
nd
ed
po
siti
on
s
fill
ed
% o
f fu
nd
ed
po
siti
on
s
fill
ed
90
% o
f
fun
de
d
po
siti
on
s
fill
ed
95
,0%
C
ou
nci
l
Re
po
rt
Qu
art
erl
y
92
.50
%
93
%
94
%
95
%
Inst
itu
tio
n
al
Arr
an
ge
me
nt
An
d
De
ve
lop
me
nt
Org
an
isa
tio
na
l
Str
uct
ure
ap
pro
val
Org
an
isa
tio
na
l
de
velo
pm
e
nt
Ap
pro
ved
Org
an
isa
tio
n
al
stru
ctu
re
Re
vie
w o
f
Org
an
isa
ti
on
stru
ctu
re
an
d
ali
gn
me
nt
wit
h I
DP
in
pro
gre
ss
Str
uct
ure
ap
pro
ved
an
d
ali
gn
ed
wit
h I
DP
Co
un
cil
Re
solu
tio
n
Bi-
an
nu
al
Ali
gn
stru
ctu
re
wit
h I
DP
an
d t
ab
le
at
Co
un
cil
Re
vise
stru
ctu
re
an
d a
lig
n
wit
h
20
11
/12
IDP
Inst
itu
tio
n
al
Arr
an
ge
me
Hu
ma
n
Re
sou
rce
s
Str
ate
gy
Fo
rmu
late
an
d
imp
lem
en
t
Hu
ma
n
Re
sou
rce
s
Str
ate
gy
No
Hu
ma
n
Re
sou
rce
s
Str
ate
gy
De
ve
lop
an
d
ap
pro
ve
Co
un
cil
reso
luti
on
An
nu
al
En
sure
cap
aci
ty
for
Fin
ali
se
Dra
ft H
R
Str
ate
gy
Re
fer
to
LLF
fo
r
Co
nsu
lta
ti
Co
un
cil
ap
pro
val
of
the
-
Page 21 of 206
IDP
PR
IOR
ITY
PR
OJE
CT
DE
SC
RIP
TIO
N
PR
OJE
CT
OB
JEC
TIV
E
KE
Y
PE
RF
OR
MA
N
CE
IND
ICA
TO
R
(KP
I)
BA
SE
LIN
E
FO
R 2
01
0
AN
NU
AL
TA
RG
ET
ME
AN
S O
F
VE
RIF
ICA
TI
ON
FR
EQ
UE
N
CY
PLA
NN
ED
TA
RG
ET
FO
R 1
ST
QU
AR
TE
R
PLA
NN
ED
TA
RG
ET
FO
R 2
ND
QU
AR
TE
R
PLA
NN
ED
TA
RG
ET
FO
R 3
RD
QU
AR
TE
R
PLA
NN
ED
TA
RG
ET
FO
R 4
TH
QU
AR
TE
R
CO
RP
OR
AT
E S
ER
VIC
ES
: H
UM
AN
RE
SO
UR
CE
PR
OV
ISIO
NIN
G A
ND
PE
RF
OR
MA
NC
E
nt
An
d
De
ve
lop
me
nt
Hu
ma
n
Re
sou
rce
s
Str
ate
gy
ap
pro
ved
a
pp
rove
d
/Dra
ft
ava
ila
ble
Hu
ma
n
Re
sou
rce
s st
rate
gy
form
ula
tio
n e
ith
er
inte
rna
l o
r
ext
ern
al
on
H
um
an
Re
sou
rce
s
Str
ate
gy
Inst
itu
tio
n
al
Arr
an
ge
me
nt
An
d
De
ve
lop
me
nt
Ele
ctro
nic
Att
en
da
nce
Re
gis
ters
(E
AR
)
Ad
dre
ss
Ab
sen
tee
is
m a
nd
com
pli
an
ce
to B
CE
Act
Nu
mb
er
of
wo
rkp
lace
s
wh
ere
th
e
EA
R i
s
inst
all
ed
nil
inst
all
ed
40
Wo
rkp
lac
es
inst
all
ed
Att
en
da
nce
reg
iste
r
ge
ne
rate
d
by
th
e E
AR
Qu
art
erl
y
Ap
po
intm
e
nt
of
a
serv
ice
pro
vid
er
10
Inst
all
ati
on
s &
Infr
ast
ruct
ure
15
Inst
all
ati
o
ns
15
Inst
all
ati
o
ns
IDP
PR
IOR
ITY
PR
OJE
CT
/T
AS
K
DE
SC
RIP
TIO
N
PR
OJE
CT
OB
JEC
TIV
E
KE
Y
PE
RF
OR
MA
N
CE
IND
ICA
TO
R
BA
SE
LIN
E F
OR
20
09
/20
10
AN
NU
AL
TA
RG
ET
(0
1
JULY
20
10
-
30
JU
NE
20
11
)
ME
AN
S O
F
VE
RIF
ICA
TIO
N F
RE
QU
E
NC
Y
PLA
NN
ED
TA
RG
ET
FO
R
1S
T Q
UA
RT
ER
PLA
NN
ED
TA
RG
ET
FO
R 2
ND
QU
AR
TE
R
PLA
NN
ED
TA
RG
ET
FO
R 3
RD
QU
AR
TE
R
PLA
NN
ED
TA
RG
ET
FO
R 4
TH
QU
AR
TE
R
CO
RP
OR
AT
E S
ER
VIC
ES
: T
RA
ININ
G A
ND
SK
ILLS
DE
VE
LOP
ME
NT
Inst
itu
tio
na
l
Arr
an
ge
me
nt
An
d
De
ve
lop
me
nt
Inte
gra
ted
Mu
nic
ipa
l
De
ve
lop
me
nt
in
Se
rvic
e
De
live
ry
Ca
pa
city
bu
ild
ing
Nu
mb
er
of
Co
un
cill
ors
an
d o
ffic
ials
tra
ine
d o
n
Inte
gra
ted
Mu
nic
ipa
l
De
ve
lop
me
nt
in S
erv
ice
De
live
ry
15
Co
un
cill
ors
an
d 2
0 o
ffic
ials
we
re t
rain
ed
on
In
teg
rate
d
Mu
nic
ipa
l
De
ve
lop
me
nt
in S
erv
ice
De
live
ry
Tw
en
ty
off
icia
ls a
nd
twe
nty
Co
un
cill
ors
Ce
rtif
ica
tes
of
com
pe
ten
ce
An
nu
al
T
we
nty
off
icia
ls
an
d
twe
nty
Co
un
cill
ors
-
Page 22 of 206
IDP
PR
IOR
ITY
P
RO
JEC
T/T
A
SK
DE
SC
RIP
TIO
N
PR
OJE
CT
OB
JEC
TIV
E
KE
Y
PE
RF
OR
MA
NC
E
IND
ICA
TO
R (
KP
I)
BA
SE
LIN
E
FO
R
20
09
/20
10
AN
NU
AL
TA
RG
ET
ME
AN
S
OF
VE
RIF
IC
AT
ION
FR
EQ
UE
N
CY
PLA
NN
E
D
TA
RG
ET
FO
R 1
ST
QU
AR
TE
R
PLA
NN
ED
TA
RG
ET
FO
R 2
ND
QU
AR
TE
R
PLA
NN
E
D
TA
RG
ET
FO
R 3
RD
QU
AR
TE
R
PLA
NN
E
D
TA
RG
ET
FO
R 4
TH
QU
AR
TE
R
CO
RP
OR
AT
E S
ER
VIC
ES
: LA
BO
UR
RE
LAT
ION
S
Inst
itu
tio
na
l
Arr
an
ge
me
nt
An
d
De
ve
lop
me
nt
Re
solv
ing
lab
ou
r
dis
pu
tes
Imp
rove
d
Lab
ou
r
rela
tio
ns
No
. o
f re
solv
ed
lab
ou
r d
isp
ute
4
un
reso
lve
d
lab
ou
r
dis
pu
tes
4
Pro
gre
ss
rep
ort
Qu
art
erl
y
1
1
1
1
Inst
itu
tio
na
l
Arr
an
ge
me
nt
An
d
De
ve
lop
me
nt
Fin
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Page 23 of 206
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