MBA Program Conflict & Crisis Management
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Transcript of MBA Program Conflict & Crisis Management
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FACULTY:B. K. DHAR
ASSISTANT PROFESSORFACULTY OF BUSINESS ADMINISTRATION, USTC
E-MAIL: [email protected]: HTTP://DHAR.WEEBLY.COM
MBA Program
Conflict & Crisis Management
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Conflict & Crisis Management
Chapter 1
INTRODUCTION
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Introduction
Conflict & Crisis Management
1Expectations 2 3Communication 4Techniques
General skills
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EXPECTATIONS AS THE ROOT OF ALL CONFLICT AND CRISIS
Conflict & Crisis Management
1
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LET’S WATCH A VIDEO
Conflict & Crisis Management
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• Conflict & Crisis Management
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• Conflict & Crisis Management
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GENERAL SKILLS REQUIRED FOR DEALING WITH CONFLICT AND COMPLAINTS
Conflict & Crisis Management
2
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• Conflict & Crisis Management
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• Conflict & Crisis Management
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COMMUNICATION STYLES AS BARRIERS TO DEALING WITH CONFLICTS AND COMPLAINTS
Conflict & Crisis Management
3
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• Conflict & Crisis Management
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TECHNIQUES FOR DEALING WITH CONFLICT AND COMPLAINTS
Conflict & Crisis Management
4
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LET’S ENJOY A VIDEO
Conflict and Crisis Management
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• Conflict & Crisis Management
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• Conflict & Crisis Management
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Thank YouThis is the END of the Chapter