Mayank Aggarwal Email:- er.mayank1989@gmail.com

Mobile: 8698865301, 9953877201

Professional Experience:

Total Experience: 3.5 Years. Presently working with TCS from 13-May-2015 as System Administrator. Worked with Tech Mahindra LTD from 21-May-2014 to 5-May-2015 as Business Analyst. Worked with IBM INDIA PVT LTD for clients (Airtel and Vodafone) from May-2012 to

March 2014 with different vendor parties:-1. Emittance Solution PVT LTD client Airtel (1-May-2012 to 25-Sep-2013).2. Outworx Solution PVT LTD client Vodafone (28-Oct-2013 to 30-Mar-2014).

Objective:

To work in the most challenging position that provides ample opportunities to learn and to contribute. I look forward to gain variety of experience during my career progression.

Professional Qualification:

B.Tech (C.S.E) from “Shobhit university, Meerut”, in 2011 Intermediate of Science from Meerut Public School, Meerut (CBSE Board) in 2007 10th from Meerut Public School, Meerut (CBSE Board) in 2005.

Experience Summary: Have good understanding of Telecom Domain, capable of doing provisioning tasks in DB. Extensive experience of onsite Application deployment and issue resolving at operation

level, and co-ordination with development team. Application/web Servers: JBOSS, Tomcat and Apache server, MQ. Have good working knowledge of Talisma chat Product and Confluence Knowledge Base

as Admin good in user management, Group management, integration, deployment, Customization in Confluence.

Deployment of JAR, WAR, EAR files to JBOSS instances using CLI interfaces. Clear Queue, checking queue status, start and stop MQ Channels, checking channel status,

queue depth on MQ server. Applying patches to JBOSS EAP server Great exposure of working in Application/Production Support Environment. Good Working knowledge of CRM/ICRM application. Great Exposure of working on Test/Production Environment. Writing UNIX commands to run jobs setting the Crontab for all repetitive database process Good exposure in working on Java based application. Good knowledge of IBM Servers like (AIX, DB2). Monitoring log files on App servers. Deployment of war/Jar files in JBOSS-EAP6.1. Excellent skills in writing SQL and ORACLE queries. Successfully engaged in extensive interaction with Global and domestic clients. Having good understanding of Incident management and SLA’s. Proficient in working on Tickets in Maximo, in Jira, Service Now, Remedy analyzing

them and resolving them with proper client satisfaction on time.Software Proficiency

Programming Languages: JAVA, SQL, pl/sql, UNIX. Databases: MS SQL Server 2000, My SQL, Oracle 10g, DB2 TOOLS & UTILITIES: Oracle, SQL Developer, Toad, Putty, Aqua Data, Tomcat, Eclipse, Jira, Maximo,

Service now. OPERATING SYSTEM: Windows XP\2003\2007, UNIX/Linux.

Mayank Aggarwal er.mayank1989@gmail.com Mob: 8698865301, 9953877201

Product Knowledge

Chat Product (Talisma9.0) Knowledge Base (Confluence 5.5.2) Comviva CRM (10.0) Self-care

Project Name : DOTCOM

DotCom is the main website for Best Buy.  Basically it is a retail project, It includes product pages, shopping cart, and checkout.  Basically anything that you find that has "www.bestbuy.com" at the start of it is part of this application.

LocationClient

::

PuneBest Buy (U.S)

Environment

:OO Orac, Oracle 11g, pl/sql Support, Unix, Jboss Configuration, Deployment activities activities on Jboss server, patching, Apache tomcat, MQ.

Role : Application/Production Support, Patching, Deployment, Writing DDl/DML queries, monitoring.

Team Size : 4Duration : 3 (Ongoing).

Responsible for: As a System Administrator responsibilities include:

Deployment of war files over the Jboss server.Performing database related activities like password change, Purging.Patching activities.Taking care of integration of Confluence Knowledgebase.Clearing queues, starting channels, checking queue status on MQ server.Start and stop of services on jboss, apache tomcat. Using VI Editor for manipulating the various data files in Unix environment. Writing SQL queries as per client need for fetching and circulating report. Working on tickets.

Project Name : TECHNICO

Technico is an integrated CRM application. It consists of different modules. Tecnico is a Cross platform which extends supports to the Channel partners or to registered subscribers/ Customers by means of CRM and Self-care portal. Here, when a customer has raised a complaint against his registered devices, then the issue gets routed to the Agent and the Agent will troubleshoot and tries to resolve the issue by making use of various integration modes like Bomgar/Talisma Chat/ Confluence KB.

LocationClient

::

PuneFinger Hut (U.S)

Environment

:OO Orac I CRM, Oracle 11g, pl/sql Support, Unix, Jboss Configuration, Deployment

Role : Application/Production Support,Testing, Deployment, Writing DDl/DML queries.Team Size : 4Duration : 12 months (Ongoing).

Responsible for: As a Business Analyst responsibilities include:

Mayank Aggarwal er.mayank1989@gmail.com Mob: 8698865301, 9953877201

Requirement gathering analyses the requirement and study the feasibility of Project. Testing of complete application, providing complete support to global clients. Working as admin for Talisma chat and Confluence KB. As Confluence admin performing task like vendor management, user/ group management,

workflow configuration, customizing scripts, Article upload, permission management, Backup and restoring confluence.

Deployment of war files over the Jboss server.Performing database related activities like password change, Purging. Using VI Editor for manipulating the various data files in Unix environment. Writing SQL queries as per client need for fetching and circulating report. Close interaction with Vendors and global clients. Working on tickets.

Project Name : B USINESS S UPPORT & C ONTROL S YSTEM (BSCS 6.0)

BSCS is java based application used for bulk request processing. Provisioning customer’s requests like address change, contracts, access fees, free units, rate-plans, services, promotions etc. Following are some of the issues have to work out by communicating with users and different teams.

Work location : PuneEnvironment :OO Orca Oracle 10g, pl/sql Support, Unix.Role : Provisioning of 2G & 3G pending request and apply

Their workaround for proper browsing of end customers.Team Size : 3Duration : 5 month.

Responsible for: As a Business Analyst responsibilities include:

Requirement gathering analyses the requirement and study the feasibility of Project. Testing of complete application, providing complete support to global clients.Performing database related activities like password change, Purging. Using VI Editor for manipulating the various data files in Unix environment. Writing SQL queries as per client need for fetching and circulating report. Provisioning of GPRS packs into the database. Working on Tickets.

Project Name : Digital Media Exchange

The Ariel Digital Media Exchange solution objective is to outline blueprint for mediaExchange.The main services of DMX will be the media movement, ingestion, management,Processing/editing, archiving and distribution of varied digital material to various digital Media businesses in India (Cinema, signage, production, post-production, TV echo-System, digital new gathering, live and more). Work location : Delhi NCR(Noida)Environment :OO Orac Oracle 10g, pl/sql Support, Unix.Role : Writing PL/SQL blocks, monitoring logs files on servers, writing

SQL, DB2, ORACLE queries.Team Size : 12Duration : 1 year 4 month.

Mayank Aggarwal er.mayank1989@gmail.com Mob: 8698865301, 9953877201

Responsible for: As a system Analyst responsibilities include:

Requirement gathering analyses the requirement and study the feasibility of Project. Testing of the complete application, providing complete support to clients. File Validation through pl/sql code and reading ,mapping posting the transactions in

tables Using VI Editor for manipulating the various data files in Unix environment.

Project Name : Rural Care Bharti Mobile business is having the Retailers which are serving the Prepaid Customers.The scope of this application is to provide comprehensive CRM functionality for the Prepaid Retailers so as to empower them to help prepaid customers in a better way. ThisSystem will have a feature to auto-escalate tickets that have gone past there SLA. Work location : NoidaEnvironment : OO Orac DB2, AIX.Role : Writing SQL queries, log monitoring, Unix commands.Team Size : 10Duration : 1 year 4 month.

Responsibilities: Requirement gathering analyses the requirement and study the feasibility of Project.

Testing of the writing PL/SQL queries using various tools. Scheduling jobs in crontab, monitoring servers, log files, writing sql queries. Giving complete support to clients. Using VI Editor for manipulating the various data files in Unix environment.

Project Name : CRM lite (Mcommerce)

M-Commerce is intended to be positioned as a payment instrument – hence acquiring Merchants who accept mWallet as a mode of payment at their merchant locations also becomes a related and an important task.

Responsibilities:

• Optimized different SQL queries to ensure faster response time and modifying Database procedures, functions, triggers, cursors, packages to enhance and improved functionality using PL/SQL.• Implemented project at client place.

Personal Memoranda

Sex : MalePassport : K9404122Religion : HinduMarital Status : SingleDob : 3rd June 1989.Language : Hindi, English.

Mayank Aggarwal er.mayank1989@gmail.com Mob: 8698865301, 9953877201