May Webinar: My SP Admin Just Left, Now What?
-
Upload
knowledge-management-associates-llc -
Category
Technology
-
view
427 -
download
1
description
Transcript of May Webinar: My SP Admin Just Left, Now What?
Webinar Series
My SharePoint Administrator Just Quit… Now What Do I Do?
May 18, 2011
Audio Information:
Call-in Number: 1 (877) 273-4202
Int'l Toll Access#: 1 (213) 289-0155
Conference Room Number: 72027908
Presented by:
(2)Twitter hashtag:
Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved.TWITTER #KMASP
Housekeeping Items
• Experiencing Issues? • Change color of your seat to RED
• Questions for Speakers? • Submit questions during webinar
• Twitter Discussion• #kmasp
• Feedback• Webinar Feedback• Next Steps/Moving Forward
(3)Twitter hashtag:
Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved.TWITTER #KMASP
ABOUT KMA
• Founded in 1995, focused on New England
• 25 employees, technical DNA
• Industries: Professional Services, Life Sciences & Financial Services
• Technologies:• SharePoint, SQL Server, Office, and Visual
Studio.NET
• Specialties: • Collaboration: Portals, Websites, Communities
and Content Management
• Insight: Enterprise Search and Business Intelligence
• Productivity: Forms, Workflow, Office Client Customization
Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved.TWITTER #KMASP
(4)
About the Speakers – Mike Gilronan
• Lead business development function at KMA
• 20 years of experience in IT and Professional Services
• Focus on Business Decision Maker point of view
• “Recovering” CPA, active PMP, all-around process geek
• Hired ~17 SharePoint professionals since joining KMA
(5)Twitter hashtag:
Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved.TWITTER #KMASP
About the Speakers – Deanne Damato
• Client Services Manager at KMA
• 16 of years technical, professional services and project management expertise
• Prior Roles: IT Director, Client Relationship Manager, Project Manager, and Systems Analyst
• Skills include a broad range of Microsoft technologies, including SharePoint, Project, Dynamics SL, and SQL Server, and Office
• ‘Been’, Hired & Managed the SP Admin RolePowered By:
(6)Twitter hashtag:
Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved.TWITTER #KMASP
Agenda
• What do I do first?
– Roles, key tasks, priorities
• How do I find a new Administrator? (Make vs. Buy)
– Options for retraining existing resources
– What to look for when hiring one?
– Do I need a full-time administrator or a fractional one?
• How do I prepare for the unexpected?
– Things you can do today to prepare your team and your SharePoint environment
– How KMA can help
• Questions & Answers
(7)Twitter hashtag:
Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved.TWITTER #KMASP
What do I do first?
• Identify….– Roles– Key Tasks– Priorities
(8)Twitter hashtag:
Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved.TWITTER #KMASP
I Need a “SharePoint Person”
(9)Twitter hashtag:
Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved.TWITTER #KMASP
I Need a “SharePoint Person”
(10)Twitter hashtag:
Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved.TWITTER #KMASP
Identify Roles
• SharePoint Administrator
• SharePoint Architect
• SharePoint Analyst
• SharePoint Developer
• Designer
• Site Owner
(11)Twitter hashtag:
Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved.TWITTER #KMASP
Identify Roles
Role Key Skills Needed Key Tasks
Administrator Network and Server Administrator,Database Administrator, Messaging, IIS, Active Directory, Security Engineer
Backups, Central Admin,Performance Tuning, Capacity Planning , Monitoring, Patch/Update
(12)Twitter hashtag:
Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved.TWITTER #KMASP
Identify Roles
Role Key Skills Needed Key Tasks
Administrator Network and Server Administrator,Database Administrator, Messaging, IIS, Active Directory, Security Engineer
Backups, Central Admin,Performance Tuning, Capacity Planning , Monitoring, Patch/Update
Architect Information Architect, Technical Farm Architect, Taxonomy
Physical Design, Logical Design and Software Design
(13)Twitter hashtag:
Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved.TWITTER #KMASP
Identify Roles
Role Key Skills Needed Key Tasks
Administrator Network and Server Administrator,Database Administrator, Messaging, IIS, Active Directory, Security Engineer
Backups, Central Admin,Performance Tuning, Capacity Planning , Monitoring, Patch/Update
Architect Information Architect, Technical Farm Architect
Physical Design, Logical Design and Software Design
Analyst Navigation, Taxonomy, Workflows, Content Manager, Information Life Cycle Management
Design, Configure, Document Processes
(14)Twitter hashtag:
Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved.TWITTER #KMASP
Identify Roles
Role Key Skills Needed Key Tasks
Administrator Network and Server Administrator,Database Administrator, Messaging, IIS, Active Directory, Security Engineer
Backups, Central Admin,Performance Tuning, Capacity Planning , Monitoring, Patch/Update
Architect Information Architect, Technical Farm, Architect, Taxonomy
Physical Design, Logical Design and Software Design
Analyst Navigation, Taxonomy, Workflows, Content Manager, Information Life Cycle Management
Design, Configure, Document Processes
Developer .NET Framework, C#, Web Services, SQL Server, XML
Development, SystemsIntegration, Workflows
(15)Twitter hashtag:
Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved.TWITTER #KMASP
Identify RolesRole Key Skills Needed Key Tasks
Administrator Network and Server Administrator,Database Administrator, Messaging, IIS, Active Directory, Security Engineer
Backups, Central Admin,Performance Tuning, Capacity Planning , Monitoring, Patch/Update
Architect Information Architect, Technical Farm, Architect, Taxonomy
Physical Design, Logical Design and Software Design
Analyst Navigation, Taxonomy, Workflows, Content Manager, Information Life Cycle Management
Design, Configure, Document Processes
Developer .NET Framework, C#, Web Services, SQL Server, XML
Development, SystemsIntegration, Workflows
Designer Usability Design, Branding, CSS, Web Style Guides
Wireframes, Site Maps, Style Sheets (CSS), Master Pages
(16)Twitter hashtag:
Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved.TWITTER #KMASP
Identify Roles
Role Key Skills Needed Key Tasks
Administrator Network and Server Administrator,Database Administrator, Messaging, IIS, Active Directory, Security Engineer
Backups, Central Admin,Performance Tuning, Capacity Planning , Monitoring, Patch/Update
Architect Information Architect, Technical Farm,Architect, Taxonomy
Physical Design, Logical Design and Software Design
Analyst Navigation, Taxonomy, Workflows, Content Manager, Information Life Cycle Management
Design, Configure, Document Processes
Developer .NET Framework, C#, Web Services, SQL Server, XML
Development, SystemsIntegration, Workflows
Designer Usability Design, Branding, CSS, Web Style Guides
Wireframes, Site Maps, Style Sheets (CSS),
Site Owner Content Management , Application or Technical Savvy, Evangelist
Manage a Site or Site Collection , Training, Documentation, Requirements Mapping
(17)Twitter hashtag:
Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved.TWITTER #KMASP
SharePoint Administrator Key Tasks
(18)Twitter hashtag:
Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved.TWITTER #KMASP
Identify Key TasksPrior to Exit Day 1 After Exit Day 2+ After Exit
Understand the Farm Configuration• Servers in the farm• Development & staging environments• Services on each server• Application pools & Web applications• Databases
Understand the Service Accounts Being Used
Understand the Application Architecture• Sites, site collections, sub-sites• Security• Search configuration• Schedules – Crawl, AD profile import
Understand Customizations• 3rd party web parts• Custom web parts• Branding, style sheets• Custom pages• Integrations with LOB systems• Workflows
Understand the Backups – Farm & SQL
(19)Twitter hashtag:
Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved.TWITTER #KMASP
Identify Key TasksPrior to Exit Day 1 After Exit Day 2+ After Exit
Understand the Farm Configuration• Servers in the farm• Development & staging environments• Services on each server• Application pools & Web applications• Databases
Understand the Service Accounts Being Used
Understand the Application Architecture• Sites, site collections, sub-sites• Security• Search configuration• Schedules – Crawl, AD profile import
Understand Customizations• 3rd party web parts• Custom web parts• Branding, style sheets• Custom pages• Integrations with LOB systems• Workflows
Understand the Backups – Farm & SQL
(20)Twitter hashtag:
Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved.TWITTER #KMASP
Identify Key TasksPrior to Exit Day 1 After Exit Day 2+ After Exit
Understand the Farm Configuration• Servers in the farm• Development & staging environments• Services on each server• Application pools & Web applications• Databases
Understand the Service Accounts Being Used
Understand the Application Architecture• Sites, site collections, sub-sites• Security• Search configuration• Schedules – Crawl, AD profile import
Understand Customizations• 3rd party web parts• Custom web parts• Branding, style sheets• Custom pages• Integrations with LOB systems• Workflows
Understand the Backups – Farm & SQL
(21)Twitter hashtag:
Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved.TWITTER #KMASP
Identify Key TasksPrior to Exit Day 1 After Exit Day 2+ After Exit
Understand the Farm Configuration• Servers in the farm• Development & staging environments• Services on each server• Application pools & Web applications• Databases
Understand the Service Accounts Being Used
Understand the Application Architecture• Sites, site collections, sub-sites• Security• Search configuration• Schedules – Crawl, AD profile import
Understand Customizations• 3rd party web parts• Custom web parts• Branding, style sheets• Custom pages• Integrations with LOB systems• Workflows
Understand the Backups – Farm & SQL
(22)Twitter hashtag:
Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved.TWITTER #KMASP
Identify Key TasksPrior to Exit Day 1 After Exit Day 2+ After Exit
Understand the Farm Configuration• Servers in the farm• Development & staging environments• Services on each server• Application pools & Web applications• Databases
Understand the Service Accounts Being Used
Understand the Application Architecture• Sites, site collections, sub-sites• Security• Search configuration• Schedules – Crawl, AD profile import
Understand Customizations• 3rd party web parts• Custom web parts• Branding, style sheets• Custom pages• Integrations with LOB systems• Workflows
Understand the Backups – Farm & SQL
(23)Twitter hashtag:
Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved.TWITTER #KMASP
Identify Key TasksPrior to Exit Day 1 After Exit Day 2+ After Exit
Understand the Farm Configuration• Servers in the farm• Development & staging environments• Services on each server• Application pools & Web applications• Databases
Disable or change the password for your Administrator’s Active Directory credentials
Understand the Service Accounts Being Used
Disable or change the passwords for other Network Administrator accounts that your Administrator had access to
Understand the Application Architecture• Sites, site collections, sub-sites• Security• Search• AD import
Change SharePoint service account passwords2007: http://support.microsoft.com/kb/9348382010: http://technet.microsoft.com/en-us/library/cc262502.aspx
Understand Customizations• 3rd party web parts• Custom web parts• Branding• Custom pages• Integrations with LOB systems• Workflows
If you are using forms-based authentication, review accounts that your Administrator may have had access to
Understand the Backups – Farm & SQL Review backups
(24)Twitter hashtag:
Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved.TWITTER #KMASP
Identify Key TasksPrior to Exit Day 1 After Exit Day 2+ After Exit
Understand the Farm Configuration• Servers in the farm• Development & staging environments• Services on each server• Application pools & Web applications• Databases
Disable or change the password for your Administrator’s Active Directory credentials
Understand the Service Accounts Being Used
Disable or change the passwords for other Network Administrator accounts that your Administrator had access to
Understand the Application Architecture• Sites, site collections, sub-sites• Security• Search• AD import
Change SharePoint service account passwords 2007: http://support.microsoft.com/kb/9348382010: http://technet.microsoft.com/en-us/library/cc262502.aspx
Understand Customizations• 3rd party web parts• Custom web parts• Branding• Custom pages• Integrations with LOB systems• Workflows
If you are using forms-based authentication, review accounts that your Administrator may have had access to
Understand the Backups – Farm & SQL Review backups
(25)Twitter hashtag:
Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved.TWITTER #KMASP
Identify Key TasksPrior to Exit Day 1 After Exit Day 2+ After Exit
Understand the Farm Configuration• Servers in the farm• Development & staging environments• Services on each server• Application pools & Web applications• Databases
Disable or change the password for your Administrator’s Active Directory credentials
Understand the Service Accounts Being Used
Disable or change the passwords for other Network Administrator accounts that your Administrator had access to
Understand the Application Architecture• Sites, site collections, sub-sites• Security• Search• AD import
Change SharePoint service account passwords2007: http://support.microsoft.com/kb/9348382010: http://technet.microsoft.com/en-us/library/cc262502.aspx
Understand Customizations• 3rd party web parts• Custom web parts• Branding• Custom pages• Integrations with LOB systems• Workflows
If you are using forms-based authentication, review accounts that your Administrator may have had access to
Understand the Backups – Farm & SQL Review backups
(26)Twitter hashtag:
Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved.TWITTER #KMASP
Identify Key TasksPrior to Exit Day 1 After Exit Day 2+ After Exit
Understand the Farm Configuration• Servers in the farm• Development & staging environments• Services on each server• Application pools & Web applications• Databases
Disable or change the password for your Administrator’s Active Directory credentials
Understand the Service Accounts Being Used
Disable or change the passwords for other Network Administrator accounts that your Administrator had access to
Understand the Application Architecture• Sites, site collections, sub-sites• Security• Search• AD import
Change SharePoint service account passwords2007: http://support.microsoft.com/kb/9348382010: http://technet.microsoft.com/en-us/library/cc262502.aspx
Understand Customizations• 3rd party web parts• Custom web parts• Branding• Custom pages• Integrations with LOB systems• Workflows
If you are using forms-based authentication, review accounts that your Administrator may have had access to
Understand the Backups – Farm & SQL Review backups
(27)Twitter hashtag:
Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved.TWITTER #KMASP
Identify Key TasksPrior to Exit Day 1 After Exit Day 2+ After Exit
Understand the Farm Configuration• Servers in the farm• Development & staging environments• Services on each server• Application pools & Web applications• Databases
Disable or change the password for your Administrator’s Active Directory credentials
Understand the Service Accounts Being Used
Disable or change the passwords for other Network Administrator accounts that your Administrator had access to
Understand the Application Architecture• Sites, site collections, sub-sites• Security• Search• AD import
Change SharePoint service account passwords 2007: http://support.microsoft.com/kb/9348382010: http://technet.microsoft.com/en-us/library/cc262502.aspx
Understand Customizations• 3rd party web parts• Custom web parts• Branding• Custom pages• Integrations with LOB systems• Workflows
If you are using forms-based authentication, review accounts that your Administrator may have had access to
Understand the Backups – Farm & SQL Review backups
(28)Twitter hashtag:
Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved.TWITTER #KMASP
Identify Key TasksPrior to Exit Day 1 After Exit Day 2+ After Exit
Understand the Farm Configuration• Servers in the farm• Development & staging environments• Services on each server• Application pools & Web applications• Databases
Disable or change the password for your Administrator’s Active Directory credentials
Review error logs
Understand the Service Accounts Being Used
Disable or change the passwords for other Network Administrator accounts that your Administrator had access to
Assess patch levels
Understand the Application Architecture• Sites, site collections, sub-sites• Security• Search• AD import
Change SharePoint service account passwords 2007: http://support.microsoft.com/kb/9348382010: http://technet.microsoft.com/en-us/library/cc262502.aspx
Understand Customizations• 3rd party web parts• Custom web parts• Branding• Custom pages• Integrations with LOB systems• Workflows
If you are using forms-based authentication, review accounts that your Administrator may have had access to
Understand the Backups – Farm & SQL Review backups
(29)Twitter hashtag:
Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved.TWITTER #KMASP
Identify Key TasksPrior to Exit Day 1 After Exit Day 2+ After Exit
Understand the Farm Configuration• Servers in the farm• Development & staging environments• Services on each server• Application pools & Web applications• Databases
Disable or change the password for your Administrator’s Active Directory credentials
Review error logs
Understand the Service Accounts Being Used
Disable or change the passwords for other Network Administrator accounts that your Administrator had access to
Assess patch levelshttp://blogs.kma-llc.net/microknowledge/version-build-numbers/
Understand the Application Architecture• Sites, site collections, sub-sites• Security• Search• AD import
Change SharePoint service account passwords 2007: http://support.microsoft.com/kb/9348382010: http://technet.microsoft.com/en-us/library/cc262502.aspx
Understand Customizations• 3rd party web parts• Custom web parts• Branding• Custom pages• Integrations with LOB systems• Workflows
If you are using forms-based authentication, review accounts that your Administrator may have had access to
Understand the Backups – Farm & SQL Review backups
(30)Twitter hashtag:
Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved.TWITTER #KMASP
The Big Picture
(31)Twitter hashtag:
Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved.TWITTER #KMASP
Governance and Priorities
Extranet/WWW
Enterprise Intranet/Portal
Department Sites
Project/Team Sites
Personal / My Sites
Hig
her
Vis
ibili
tyLigh
ter Go
vernan
ce
(32)Twitter hashtag:
Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved.TWITTER #KMASP
What to Look for in a SharePoint Administrator
• Capacity vs. Capability
• Skills needed vs. Skills in-house
• Options for closing the skills gap
(33)Twitter hashtag:
Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved.TWITTER #KMASP
The Opposite: How NOT to Hire a SharePoint Person
• With props to Veronique Palmer, SharePoint MVP:
– http://veroniquepalmer.wordpress.com/2011/04/27/how-not-to-advertise-your-sharepoint-position/
(34)Twitter hashtag:
Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved.TWITTER #KMASP
Skills Inventory: Resources
• Joel Oleson’s summary of SharePoint IT Pro skills (note: architect-focused): http://blogs.msdn.com/b/joelo/archive/2007/07/23/depth-and-breadth-in-a-sharepoint-architect-skills.aspx
• End-user skills and certification program-in-process by Kat Weixel: https://www.nothingbutsharepoint.com/sites/eusp/Pages/End-User-Certification-A-Test-for-the-Rest-of-Us.aspx
Source: IT Jobs Watch UK http://www.itjobswatch.co.uk/jobs/uk/sharepoint.do
(35)Twitter hashtag:
Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved.TWITTER #KMASP
Options for Retraining Existing Resources
• Origin dictates path!
SQL
Network
Exchange
.NET
SharePoint
(36)Twitter hashtag:
Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved.TWITTER #KMASP
Setting the Course: Training Resources
• Local: – More sessions, more convenience, can
be tailored– CompuWorks
http://www.compuworks.com/
• National:– SharePoint-specific (e.g., Developer,
Designer) training– Critical Path
http://www.criticalpathtraining.com– MindSharp http://www.mindsharp.com
• Self-guided:– Microsoft e-learning– CompuWorks vBooks
Developer
IT ProEnd User
(37)Twitter hashtag:
Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved.TWITTER #KMASP
Other Learning Resources
• Events and Community
– Local: SharePoint Saturday, SPUGs
– National/Global: SPTechCon, SharePoint Conference
– Other organizations: AIIM, Enterprise 2.0
• Web
– www.nothingbutSharePoint.com – the granddaddy of them all
• IT Pro
• Developer
• End User
(38)Twitter hashtag:
Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved.TWITTER #KMASP
So What Do I Need...?
Full-time Administrator or Fractional Administrator
(39)Twitter hashtag:
Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved.TWITTER #KMASP
Your Mileage May Vary, based on…
• Your organization’s:
– Size
– Complexity
– Existing pool of talent
– SharePoint maturity
(40)Twitter hashtag:
Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved.TWITTER #KMASP
Here’s what we see:
Role Make Buy
Administrator
Architect
Analyst
Developer
Designer
Site Owner
(41)Twitter hashtag:
Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved. TWITTER #KMASP
How do I prepare for the unexpected?
(42)Twitter hashtag:
Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved.TWITTER #KMASP
Be Prepared…
Understand and document your environment
Cross train team members on key tasks
Stage development and/or test environments
Have a tested disaster recovery plan
Keep servers and applications up to date
Pay attention to community user groups
Maintain good relationships with external service providers
(43)Twitter hashtag:
Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved.TWITTER #KMASP
Specialized skills/resources (design, branding,
workflow, integration)
Roadmaps, technical reviews, second opinions
Resources to help you execute and accelerate
your project
Managed services to help you support your
environment
Short-term Long-term
Tact
ical
Stra
tegi
c
Capacity
Cap
abili
tyKMA’s Service Offerings: Capability and Capacity
(44)Twitter hashtag:
Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved.TWITTER #KMASP
Our SharePoint Practice
When you:
1. Are about to embark on your initial SharePoint deployment
2. Need to upgrade or migrate your SharePoint environment
3. Need to enhance, extend or integrate SharePoint with other applications
4. Need help managing and supporting your SharePoint environment
KMA can help.
Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved.TWITTER #KMASP
(45)
KMA’s SharePoint Service Offerings
SharePoint Initiatives
SUPPORT SERVICES
Build/Deploy
Project Consulting
Support
CONSULTING SERVICES
SharePoint Managed Services
NEW
Retainer Based Services
Envision/Plan
Ad Hoc Consulting
(46)Twitter hashtag:
Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved.TWITTER #KMASP
When to use SharePoint Managed Services?
• You don’t need a full-time SharePoint Administrator
• You’re expanding beyond the initial implementation
• IT Team isn’t able to keep up with requests…
– Growth of your environment
– SharePoint sprawl
• Your SharePoint Admin just left!
(47)Twitter hashtag:
Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved.TWITTER #KMASP
Why KMA’s SharePoint Managed Services?
• We understand your business and your environment
• Dedicated point of contact & a well-defined escalation path
• Transparency in what we are doing to ensure confidence in your investment
• Diverse pool of resources available to you as your SharePoint needs change
• Reduced cost of ownership via predictable monthly costs
(48)Twitter hashtag:
Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved.TWITTER #KMASP
What’s Included?
• Troubleshooting/Issue Resolution
• Site Administration & Operations
• User Management
• Enhancements
• Patches/Updates
• Performance Analysis & Reporting
• Account / Agreement Review
(49)Twitter hashtag:
Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved.TWITTER #KMASP
Key Takeaways
• Immediate actions
• Preparedness and long-term plans
• Resources for building your own internal capability
• KMA resources to augment your internal capability and capacity
(50)Twitter hashtag:
Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved.TWITTER #KMASP
Questions and Answers
(51)Twitter hashtag:
Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved.TWITTER #KMASP
ResourcesNext KMA Webinar
SharePoint for the Mobile UserJune 22, 2011
Recorded Webinars
Full Index of recent webinars: http://www.kma-llc.net/insights/Pages/Webinars.aspx
Upcoming Events
SPTechConHynes Convention Center, June 1-3, 2011KMA booth #1202 and speakers
Special Offers KMA SharePoint Health Check
(52)Twitter hashtag:
Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved.TWITTER #KMASP
KMA Health Check Offer
Two simple steps for qualified webinar attendees:
Normally $2,500 for 2 days. Webinar Attendees: $2,000
1. contact KMA (via follow-up info)
2. line up your stakeholders
(53)Twitter hashtag:
Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved.TWITTER #KMASP
In Closing…
• How to get (and share) a copy of today’s slides
• How to continue the conversation, learn more about the offerings, and provide feedback:
Thank you for attending!!!
Name Twitter E-mail Blog Phone
Mike Gilronan
@mikegil Mgilronan [at]kma-llc[dot]net http://kmamikegil-blog.kma-llc.net/ 781.693.6823
Deanne Damato
@dmdamato [email protected] 781.250.2002