Canadian Cancer Society

Driving Force

May 2016

Over the years, quite a few of you have asked us about how to engage clients in making donations in

support of Wheels of Hope or the Society in general. A number of years ago we introduced transportation

client donation envelopes to assist for this purpose. We are pleased to announce that we’ve updated the

envelopes and the new version has a monthly donation option.

Monthly giving is an easy, flexible and fulfilling way to give. Folks can decide the amount they are able to

give and can reduce or stop their donation at any time. And come tax time, they receive one cumulative

charitable receipt.

To help promote these envelopes and the many ways folks can support our organization we’ve prepared a

few tips for you.

Tip 1 – Display the envelope somewhere visible in your car

Leaving the envelopes in the back-seat of your car, in a seat cover pocket, attached to a visor

with an elastic or somewhere else that is visible is a way to familiarize clients with the envelopes

and can act as a conversation starter.

Tip 2 – Responding to a client who is trying to “tip” you

On occasion, clients have responded to a driver’s great service by offering them a cash tip. This

is a perfect opportunity for you to thank the client for their generosity and redirect them to the

donation envelope.

Tip 3 – Introducing the envelope directly Getting to know new clients, is a great opportunity to

mention the donation envelopes, you can lead into this conversation by sharing the following:

Why you volunteer with the Canadian Cancer Society, feel free to share your cancer story or

connection to the disease.

What you like most about volunteering with the Wheels of Hope service

Mentioning that in Ontario 2,500+ volunteers like you, drove over 11 million KM, helping more

than 11,000 patients last year.

Mentioning that Wheels of Hope is mainly funded through donations from companies and

individuals.

Mentioning the donation envelope and ask them to share it with their family or friends.

New Wheels of Hope Donation Envelopes

Volunteer Driver Reimbursement Rate Announcement

This formula is based on the preceding three months average fuel price and the fixed costs of a current

year Grand Caravan. Any changes to the reimbursement rate will be made on the 15th of February, May,

August and November of each year. The rate can go up, down or remain unchanged from the previous

three month period. Calculation criteria: Based on the average price over the three preceding

months the rate will cover 100% of the per km price of gas in Ontario; 100% of the per km cost of

maintenance; 100% of the per km cost of tires; 30% of the per km cost of depreciation; and 20% of

the per km cost of insurance.

Based on the Runzheimer data and the established criteria, the reimbursement rate will remain the

same at 28 cents per km for the period 15 May to 14 August. We know gas prices continue to fluctu-

ate across the province. The next review of the rate will be 15 Aug 2016.

Driving patients ‘uplifting’ for volunteer in Sudbury Page 2 May 2016

London resident and retired business owner John Taylor, 78, was diagnosed with esophageal cancer a year

ago in December. After eight months of chemotherapy, radiation and surgery, he is now cancer-free and

grateful for a second chance at life.

In celebration this past holiday season, he wanted to

share his joy with others on their cancer journey.

“I am not a man of means, but I promised myself to

give this gift if I made it through,” says Taylor,

father to two daughters. “We, as Canadians, live in

a beautiful country with great care available to us. I

was treated so well and I want that to continue for

others.”

Taylor made a $10,000 donation to two groups he

considered vital to his care: $5,000 to the Canadian

Cancer Society volunteer Wheels of Hope

transportation service – particularly acknowledging

the exceptional and kind volunteer drivers who got

him to and from his treatment appointments. Last

year, Canadian Cancer Society volunteer drivers in

London, Elgin and Middlesex counties drove more

than 500 cancer patients to approximately 11,000 treatment appointments travelling over 200,000 km. The

Society’s Wheels of Hope also financially assisted 35 families with children with cancer with travel to more

than 1,800 treatment appointments in London and Toronto.

Taylor also donated $5,000 to the London Health Sciences Foundation in thanks to his surgeon, Dr. Eric

Frechette, and designated to thoracic surgery.

By Carol Mulligan, Sudbury Star

Wednesday, December 23, 2015

Article printed here in part...

Don McDonald was treated like a king by the

health-care system when he was receiving treat-

ment for prostate cancer 10 years ago. He decided

then, when he recovered, he would give back.

The 69-year-old, retired elementary school teach-

er has been doing so for almost nine years, as a

volunteer driver with the Canadian Cancer Socie-

ty's Wheels of Hope Transportation Service.

"As a survivor, I find it uplifting."

McDonald said many clients are spunky while fighting a serious illness. His clients are invariably interesting

with backgrounds and careers he enjoys hearing about.

And because he knows what it is like to beat cancer, McDonald can offer a sympathetic ear. Some clients

are more comfortable speaking with him about their illness than they are with their own families.

It's gratifying work and McDonald says it's good to give something back to the community.

Waking up in the morning, knowing he will be driving people who need it to life-saving appointments, gives

him a sense of purpose and is likely extending his life.

John Taylor and Angie Woodcock, Elgin-Middlesex Community Office

$5000 donation to Wheels of Hope—Elgin-Middlesex Community Office

Page 3 May 2016

Ontario North East and Northwest

Meet the Wheels of Hope

Transportation Team in the north!

Catherine Grady

Scheduler for local and long distance

trips for the Algoma Community. Also

responsible for Northern Health

Travel Grant recovery for

Algoma. Catherine has been with the

Society since 2011.

Paula Cunningham

Scheduler for local and long distance trips for

Sudbury, North Bay and Timmins

Communities. Also responsible for

Northern Health Travel Grant recovery for

these areas. Paula has been with the Society since 2014.

.

Ann Wickenden

Scheduler for local and long distance trips for

Sudbury, North Bay and Timmins

Communities. Also responsible for

Northern Health Travel Grant recovery for

these areas. Ann has been with the Society since 2010.

Adriana Lento

Scheduler for local and long distance trips for

Thunder Bay district. Also responsible for

Northern Health Travel Grant recovery for the

Thunder Bay area. Adriana has been with the Society since

2014.

Page 4 May 2016

In Memory of a Thunder Bay driver

This story has really touched our hearts here in

Thunder Bay. We lost a driver, of 12 years — Edith

Sproule — she was truly a wonderful, gentle lady.

Below is a story that a former client’s family wrote

that we wanted to share with their permission.

“We were deeply saddened to hear of the recent

loss of Edith, I feel it necessary that I write

something about this lovely woman and as well on

behalf of my mom ... I have only met Edith a few

times as I live in Winnipeg but feel so grateful to

have known her...she was a dear friend of my mom

whom she met through Wheels of Hope… Edith

volunteered her time to accompany my mom to and

from for her treatments and this is where their

friendship bloomed. She was an incredible woman

who helped my mom tremendously over the years

of their friendship...Even through Edith's tough

times, she was always there for my mom....they continued their outings of coffee and lunch

and she brought so much joy to my mom’s life they supported each other when they both

needed it....over this past year our family endured 3 immediate deaths and Edith was there for

my mom to cry with and talk to through the difficult days, A TRUE ANGEL, as my mom

says...my mom is extremely sad at the loss of Edith but she feels so blessed to have met Edith

who touched her life in such a positive way and honored to have met an incredible, powerful

woman who taught her how to live life and cherish the good in people....To the family of Edith,

I hope this gives you some comfort through your grief to know that she touched our lives so

positively....Heaven has received another angel and Edith may you rest in peace..”

Our deepest condolences Rosa, Sina & Dominic Vita (and our extended family)

Volunteer Driver Michael Applejohn

(far left with Rodney Buzdygan, Manager of the Algoma & District Community Office and Connie Innis

Regional President for Ontario North East) was presented The Celebrat-

ing Impact in Community Ser-vices Award at a recent Volunteer Appreciation event. He has been a

trusted and compassionate Wheels of Hope Driver for almost 10 years

for the Algoma Community

Page 5 May 2016 Reminders and Helpful Hints

Driver Eligibility requirements:

All volunteers involved in delivering the Society’s transportation services are required:

To possess no more than 3 demerit points on their driving record. The Society accesses MTO records monthly to verify all driver records. If a driver acquires 4 points or greater, the driving assignment with the Society will be put on hold until the points drop back to at least 3

or below. The points remain on your record for 2 years. In addition to demerit points we also check records for any other issues or concerns. If there are any issues we will follow up with you. You will need to reconnect with your local office again once points have cleared to

be re-instated.

To have a minimum of $1,000,000 liability insurance on the vehicle(s) they will be using. A

copy will be kept on file and a replacement is required each time the policy renews verifying the $1,000,000 liability and new expiry dates. The wallet sized “pink slips” only show the new expiry dates and we require a copy of the policy that also shows you still carry the

$1,000,000 liability

NOVUS

Please don’t hesitate to contact your Transportation Coordinator if you are experiencing any technical issues. Some drivers have had some issues printing their schedules, using NOVUS with Windows 10/Edge browser and some difficulties disputing and/or accepting their reimbursement

billing statements. We can assist you! An email notification is sent to you when we have a schedule or billing reimbursement statement

ready for you to review. When you go into NOVUS to review the schedule, remember to pull up the printer friendly version to make sure you see all comments and important information. Not all of the pertinent information shows on the computer screen view. Also it is VERY IMPORTANT to click

on Accept (or Deny if not able to do it) so that your Transportation Coordinator can see at their end that it has been finalized. We want to ensure the client trips are covered prior to the day of travel.

Also ignore the times suggested on the computer screen view about leaving your house and for pick-ups and drop-offs— these may not always be accurate. It is best to make note of client appointment times and plan out the timing of your pick-ups accordingly.

Client Trip Booking All client trips are to be booked in advance with our trip booking office. Please do not agree to take

clients to appointments that are not previously booked with us. We will not be able to reimburse you for these extra trips.

Volunteer Driver Reimbursement If you have any questions or concerns about your reimbursement statements please contact your Transportation Coordinator. They can assist with adjustments and payment enquiries. If need be

they will connect with our accounting department on your behalf.

Client Confidentiality and Concerns Remember that client information is ALWAYS to be kept secure and confidential. Also drivers are encouraged to bring any program or client concerns to the attention of their

Transportation Coordinator or local Community Office staff. While it is acceptable that drivers talk amongst themselves regarding some issues and to problem solve — it is never acceptable to discuss with or in front of clients.

For more information and requirements please ask your Transportation Coordinator to provide you

with a copy of our Driver Handout Package that we give to new drivers at training and/or a

NOVUS Reference sheet or contact transportation@ontario.cancer.ca

Page 6 May 2016

Driving Force is published quarterly by the Support

Services Department at Ontario Provincial Office for

transportation volunteers of the Canadian Cancer Society.

Watch for a new look in August!

Relay For Life is a community fundraising event where Canadians across the country join together in the

fight against cancer.

Whether you are cheering on survivors, walking the track, passing the baton to your teammate or joining in

exciting trackside activities, Relay For Life is more than a cancer walk – it’s a journey.

Every dollar you raise or donate to Relay For Life makes a difference – lives are changed and saved every

day because of Relay For Life.

In 2015 alone, 196,900 Canadians were diagnosed with cancer. That means that every three minutes, one

Canadian heard the words “you have cancer.”

By supporting Relay For Life, you’ll help fund Canada’s most promising cancer research and vital support

services for patients and their families.

Accept the baton.

Register today at relayforlife.ca or to get more information contact your local Community office.

Not getting as many trips? The number of trips will vary week to week, month to

month depending on client needs. However if you feel that you are not being utilized please contact your Transportation Coordinator to review your availability and to ensure

your preferences are showing accurately in our system.

New driver Buddy Rides— typically we give new drivers the option of riding along

with an “experienced” driver when they are finished their training. This helps the new driver learn the ropes of what to do at the Cancer Centres and hospitals they may travel

to. However not all drivers are required to do this if they are familiar with the locations. In some cases the Coordinator may do an orientation over the phone or they may speak

to a fellow driver over the phone.