Maximizing Your CSI Software Investment

Friday, November 20, 2009, 10:30-11:25a, Cottonwood

Randy Cruz, Account Manager – Eastern North AmericaToni Grafner, Account Manager –Western North America

Maximizing Your CSI Software Investment

• Build Your Business by Unlocking Your Software’s Potential

Maximizing Your CSI Software Investment

• Prospect Management

• Member Management

• Member Referral

• POS

• Inventory

• Series Sales

• Gift Cards

• Forms Management

• Contracts

Maximizing Your CSI Software Investment

• Effective e-Mail Marketing Using SpectrumNG

Maximizing Your CSI Software Investment

• 7 Most Effective emails

• More Effective Marketing

-Targeting member’s interests

-Previous participation

Maximizing Your CSI Software Investment

Increase Profits by

Increasing Efficiency

Maximizing Your CSI Software Investment

• Drafting vs. Statements

• Online Services

• Reports

• Employee Check-In

• Commissions Report

• Tracking Revenue

• Communication with Members

Maximizing Your CSI Software Investment

Increase your Revenues

Through a More Efficient

Front Desk

Maximizing Your CSI Software Investment

• Use Staff Time Wisely-Online/System Booking

-Touch Screen Monitor

-Using Series Sales and Gift Card Modules

• Increasing Revenue-Train front desk to do more than

just checking in

-Maximize Intentional Selling at the Front Desk

-Hiring the right people to do the job

Maximizing Your CSI Software Investment

• Is your Facility Ready for the New Year?

Maximizing Your CSI Software Investment

• Reorganize Membership Types

• Audit Billing

• Consider Rate Changes

• Archive cancelled members

• Reassign Sales Reps

Maximizing Your CSI Software Investment

• Software doesn’t work without Hardware

Account Managers

Eastern North

America

Western North

America

Toni Grafner Randy Cruz

Coming Up Next…

• 11:30a – 12:25p– Adv. Trng.: Database Diving – Scheduler,

Spa, and Event Management Data – Forest I– New in SpectrumNG v4.5/Product Roadmap –

Forest II– Adv. Trng.: Query Builder – Forest III– Keeping Score with League & Tournament

Management – Cottonwood

• 12:30 – 1:25p– Lunch!