Maximize your parking capacity with affordable RFID from … 2008, pages 17... · Maximize your...

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© 2008 TC IP, Ltd. All rights reserved. TRANSCORE is a registered trademark of TC IP, Ltd. and is used under license. Maximize your parking capacity with affordable RFID from TransCore. Now you can get the right people in the right spaces using RFID-based AVI technology from TransCore. With RFID you can efficiently operate your parking facility through: • Improved security by enforced parking access • Increased control through regulated entry • Maximized throughput by improved traffic flow and alleviated congestion With 70 years of transportation industry experience, 31 million tags and 53,000 readers deployed worldwide, choosing TransCore will give you something to cheer about. www.transcore.com 1.800.923.4824 • 972.387.8197

Transcript of Maximize your parking capacity with affordable RFID from … 2008, pages 17... · Maximize your...

Page 1: Maximize your parking capacity with affordable RFID from … 2008, pages 17... · Maximize your parking capacity with affordable RFID from TransCore. Now you can get the right people

© 2008 TC IP, Ltd. All rights reserved. TRANSCORE is a registered trademark of TC IP, Ltd. and is used under license.

Maximize your parkingcapacity with affordable

RFID from TransCore.

Now you can get the right

people in the right spaces using

RFID-based AVI technology from

TransCore. With RFID you can

efficiently operate your parking

facility through:

• Improved security by enforced parking access

• Increased control throughregulated entry

• Maximized throughput by improved traffic flow and alleviated congestion

With 70 years of transportation

industry experience, 31 million

tags and 53,000 readers

deployed worldwide, choosing

TransCore wi l l g i ve you

something to cheer about.

w w w. t r a n s c o r e . c o m1.800.923.4824 • 972.387.8197

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SEPTEMBER 2008 • PARKING TODAY • www.parkingtoday.com18

11th AustralianParking ConventionSet for October

The biennial convention of the Parking Association ofAustralia will be Oct. 12-14 in Melbourne. The Sebel AlbertPark Melbourne hotel will host the event.

More than 250 delegates, sponsors and exhibitorsattended the previous convention in Hobart, Tasmania, andthe organizers expect APC08 to top that attendance.

This year’s program is designed to appeal to a broadrange of people working in the parking industry to ensurethat past delegates and new attendees find the meeting stimu-lating and informative.

Technology continues to revolutionize the parkingindustry, with new hardware and software being brought onto the market almost daily. APC08 gives operators of bothprivate and public parking facilities the chance to see and dis-cuss these new developments in a single location.

The two-day educational program will include speakersfrom across Australia plus the U.S., Canada and Taiwan, cov-ering topics ranging from oil pricing, high-speed-rail park-ing, parking in Calgary and Perth, and parking on campus.The festivities will kick off with a day of golfing at world-famous Moonah Links and then the grand opening of theexhibition.

For more information, check the convention’s website atwww.apc08.com.

to replace the existing structure. Heather Gummersheimer, P.E., has joined the Denver

office of Carl Walker Inc. as a Project Engineer. She has morethan five years’ experience in structural design.

MobileNOW! President Krista Altok Tassa announced thatformer New York City Parking Commissioner LawrenceBerman has been appointed Special Advisor to the company, adistributor of one of the most advanced digital permit applica-tions in the world, primarily used for cell phone, permit andRFID parking.

Complus Data Innovations (CDI), a leader in the field ofParking Ticket Management solutions, has completed a newlydeveloped interface with Digital Payment Technologies (DPT)payment stations. The CDI handheld ticket writer utilizes DPTweb service capabilities and the CDI-designed handheld appli-cation to provide real-time pay station information.

The Consulting Engineerʼs Group is proud to announcethat on July 1, the employees of Precast, Inc officially becamepart of our company. Precast was established in 1084 withoffices in Jackson, WY, Burleson, TX and Albuquerque, NM.Barb and Vic Burri, former owners of Precase, are now CEG-West Vice Presidents and will continue to manage operations inthe Jackson office.

The L&R Group of Companies announced its hire of GaryGower as its new Chief Financial Officer. Gary brings over 20years of financial experience in the parking industry to L&R. Inhis new role, Gary will be responsible for overseeing the finan-cial operations of L&R’s five divisions: Five Star Parking; Wal-lyPark; Joe’s Auto Parks; System Parking and Network Parking.At L&R, Gary will oversee all of the accounting, auditing, pay-roll, financing, and reporting functions. Prior to joining L&R,Gary was Director of Fleet Services (Treasury) for ABM Indus-tries and Vice President & Assistant Secretary for Ampco Sys-tem Parking. Gary also has served as Ampco’s Controller, ChiefFinancial Officer and Vice President/Regional Manager of theSouthern California region.

from Page 16

PEOPLE IN PAR KING

www.parkingtoday.comPT

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SEPTEMBER 2008 • PARKING TODAY • www.parkingtoday.com20

en Schmidt, a brandingguru and former directorof communications forHarley-Davidson Motor

Co., heads the list of speakers at“The Parking Show of Shows” –the National Parking Association’s57th Annual Convention andExposition, to be held Sept. 15-18at Caesars Palace in Las Vegas.

As former director of communica-tions for Harley-Davidson, Schmidtplayed an active role in one of the mostcelebrated turnarounds in corporate histo-ry. “How the people of Harley-Davidsonwere able to turn this great companyaround, as successfully as we did, makesfor one of the best business stories of alltime,” he says.

His presentation, “Make SomeNoise,” is a fascinating story of buildingan entirely new corporate culture and ofrekindling relationships with customersand reaching out to new ones in complete-ly untraditional ways. He will speak at8:30 a.m. Tuesday, Sept. 16.

Now an independent consultant,Schmidt has specialized in marketing andbranding issues for such corporate power-houses as Coca-Cola and IBM. An avidmotorcyclist himself, Schmidt discusseshis struggle to restore Harley-Davidson’simage and re-ignite customer demand for its motorcycles. Hedetails how successful corporate cultures must maintain relation-ships with veteran customers and innovatively pursue new ones.

Also speaking is crisis-communications expert GeneGrabowski, a senior vice president and chairman of the crisis andlitigation practice at Levick Strategic Communications, a leadingglobal firm specializing in high-stakes communications matters.Grabowski earned PR Week’s 2007 Crisis Manager of the Yearaward for his work on the nationwide spinach recall, the nationalpet-food recalls and the Chinese toy-import issue. He will speak at9 a.m. Thursday, Sept. 18.

Missed your invitation to play in the British Open? Not toworry, you can play 18 of the best holes of the Open rotation cours-es in Las Vegas at Royal Links Golf Club during the Helen andJerry Stocks Memorial Golf Outing that benefits the ParkingIndustry Institute Scholarship Fund. It tees off at 10:45 a.m. Mon-day, Sept. 15.

NPA Executive Director Marty Stein said momentum is gath-ering as the association moves ahead from concept to implementa-

tion of its five-year strategic plan. Foremost among initial accom-plishments are the results of its comprehensive parking industrysurvey, which will be released and shared with convention atten-dees at the annual luncheon on Tuesday, Sept. 16.

“2008 has been one of economic change,” Stein continued,with the credit market crunch and recessionary indicators preva-lent. “These factors and many more have had and will have animpact on the commercial real estate markets, as well as the park-ing industry.”

Zaya Younan, chairman and CEO of Younan Properties, willdeliver a General Session presentation at 9 a.m. Wednesday, Sept.17. Stein said, “This session will provide a real estate executive’sperspective on how the trends in real estate will affect the parkingbusiness over the foreseeable future.”

For a complete list of speakers and more information about the NPAconvention, go to http://www.npapark.org/events-convention.html.

KBY JAMES G. TOSCAS, P.E.

Ken Schmidt to Lead Off2008 NPA Convention

PT

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SEPTEMBER 2008 • PARKING TODAY • www.parkingtoday.com22

The city of Pasadena, CA, is upgrading its garages and the services it provides. This is a picture of an historicphoto that has been attached to elevator doors in the city’s “Schoolhouse Garage.” Plus, as of summer, anenvironmentally friendly “eco wash” waterless car salon service was instituted in the garages, said AnnaAddis, VP of Operations for the Old Pasadena Management District.

BPA Inaugurates New PresidentThe British Parking Association (BPA) welcomed its new President, Lynn

Witham, at the President’s Reception held July 8 at the House of Commons. Theevent was attended by Minister for Transport Rosie Winterton, among others.

As new President, Witham announced the next developments in the BPA’sstrategy for self-regulation of the off-street parking industry. A new board will beset up to manage the Approved Operator Scheme, with representation from theDepartment for Transport and the Driver and Vehicle Licensing Agency, frommotorists and from the parking industry itself.

In her year as president, Witham intends to work toward consolidating andadvancing existing initiatives and to support the ongoing professionalism of theparking sector, ensuring that the BPA is achieving its strategic plans and overallaims of raising standards, developing its regulatory role, improving services tomembers and working more closely with consumers.

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SEPTEMBER 2008 • PARKING TODAY • www.parkingtoday.com24

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The societal cost of crashes is a staggering $164.2 billionannually, nearly two and a half times greater than the $67.6 bil-lion price tag for congestion, according to a new report releasedby AAA. The report, “Crashes vs. Congestion: What’s the Costto Society?,” demonstrates that traffic safety issues warrantincreased attention from the public and policymakers, particu-larly as Congress prepares to reauthorize federal transportationprograms in 2009.

“Most Americans will be surprised to learn that motor vehi-cle crashes cost more than the congestion they face on their dai-ly commute to work,” said AAA President and CEO Robert L.Darbelnet. “Great work has been done by the Texas Transporta-tion Institute (TTI) to quantify the costs of congestion, raiseawareness for the problem and offer solutions. We feel safetydeserves a similar focus.”

According to the study conducted by Cambridge Systemat-ics, the $164.2 billion cost for crashes equates to an annual perperson cost of $1,051, compared with $430 per person annuallyfor congestion. These safety costs include medical, emergencyand police services, property damage, lost productivity, andquality of life, among other things.

The report calculates the costs of crashes for the same met-ropolitan areas covered by the annual Urban Mobility Reportconducted by TTI. In every metropolitan area studied, the resultsshowed crash costs exceeded congestion. For very large urbanareas (more than 3 million), crash costs are nearly double those ofcongestion. Those costs rise to more than seven times congestion

costs in small urban areas (less than 500,000) where congestion isless of a challenge.

The report has several recommendations to improve safety,including support for a national safety goal of cutting surfacetransportation fatalities in half by 2025, as recommended by theNational Surface Transportation Policy and Revenue Study Com-mission.

For more information and to download a full copy of the report, visitAAA.com/news.

‘Crashes vs. Congestion – What’s the Cost to Society?’

Coming in October

Death By Parking – Episode 4

Stack Parking Has its Benefits

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F U N C T I O N A L A F F O R D A B L E B E A U T I F U L

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“They pay for their entire stay upfront, and the coin knows it is prepaid. Thissaves a lot of time on exit. Other visitorspay at pay-on-foot machines in the mallarea,” Hubert says.

“The cruise ships make the operationmore of an ‘event mall’ with people leav-ing in large groups, “ adds Fobes. “This[chip coin] system virtually eliminates exit

backups. The patrons love it.”The port was looking for a system that was relatively trouble

free, and the lack of moving parts with the chip coin system caughttheir eye. “There are a lot of moving parts in a standard system; wefelt more comfortable with this one,” Hubert says. “Basically, itworks on gravity.”

The technology is the same as a read/write card but in a dif-ferent medium.

The port does have lost chip coins, but considerably fewerthan with tickets. “We have lost 50 chips in over 60,000 cus-tomers,” Hubert says. “That’s many less than with tickets. We docharge a ‘lost chip fee’ that covers the cost of the chip coin.”

The system can be preset for each cruise and issues chips thatare valid only for the length of that cruise. Non-cruise parkers

e wanted to takeadvantage of thetechnology avail-able, to be on the

cutting edge, while at the same timesolve some problems we had withour parking operation.” So says AndyFobes of the Tampa Port Authority indiscussing the port’s reasons for selecting a “chip coin”system for their cruise ship parking facility.

The port had some issues. They required cruise ships to pre-pay for parking, but visitors to the area’s restaurants and bars topay on exit. They needed to track how many spaces they had avail-able for non-cruise parkers, plus they wanted to reduce lost ticketsand provide a central payment system.

“We have the capability to have up to four entry cashiers,”says Cory Hubert, General Manager for Republic Parking. “Westaff the entry booths only when a cruise ship is leaving. Thecashiers identify parkers as going on a ship; they prepay, and a chipcoin is issued to them. They can then leave the coin in their vehicleand use it for exit when they return.

High-Tech Solution to a ParBY JOHN VAN HORN

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receive a chip that logs their entry time and they pay (or arevalidated) before returning to their vehicles. There are valida-tion units in all the shops in the mall. All exits are unstaffed.

The 2,000-space garage has up to six entries – four ofwhich can be used for prepay cruise customers and two ofwhich are reserved for non-cruise visitors. Signage directsparkers to the appropriate entrance.

The parkingoperator receives adaily inventory ofjust how manyspaces are used bycruise customers.The system tracksthe number of chipcoins issued to pre-pay cruisers andthose that havebeen returned. “We

know exactly the availability of parking for visitors and thenext cruise ship. We know when to mark the facility as full, inpreparation for incoming long-term parkers.”

“Data is everything,” Hubert says. “We can enter dataabout non-sufficient-funds parkers (driver’s license, address,etc.) and data about handicapped parkers who are allowed topark free. This enables us to properly audit the cashiers. It’sgreat.”

In the event that a parker doesn’t use the pay-on-footequipment before exiting, the cashier has a handheld cashierterminal that can read the chip and compute the fee. This abro-gates the need for an expensive computerized terminal in eachexit booth. The handhelds can be used as cash-only pay-on-foot, and the cashiers can be located at convenient spotsthroughout the mall during peak traffic times.

The chip coin equipment was supplied by Scheidt & Bachmann.

rking Problem

PT

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SEPTEMBER 2008 • PARKING TODAY • www.parkingtoday.com28

more of a problem. It hits harder in the pocketbook for some peo-ple – those who can’t afford to live closer to where they work. Andfor the most part, with the sluggish and uncertain future of theeconomy, this will not change for quite a few years, maybedecades.

This brings us to ask the questions is density good for ourcities, and are we doing enough to invest in our transportationinfrastructure to support increased density? Are we easing park-ing requirements too much, expecting that cities will be able totransform into “urban villages?” Well, yes and no.

The trend in planning seems to be that cities are adoptingpolicies to reduce parking requirements in certain neighborhoodsin concert with economic development. The policies are largelyinfluenced by a movement of urban planners, developers and aca-demic experts. High on the lists is the very highly touted UCLAprofessor, Donald Shoup, whose book, called “The High Cost ofFree Parking,” has received worldwide applause.

It’s hard to disagree with the methodology that the cost ofparking affects parking habits and that by making street parkingmore expensive, the demand will shift to either off-street garages,if they are available, or to mass transit.

The “Shoupista” approach implies that all cities can adoptpolicies that eliminate the demand for parking if they raise prices.In actuality and practice, the theory does not take into account the

igh gas prices, housing affordability, healthcare and global warming are issues of theday across the country. California is no dif-ferent.

What is different is that congestion in our cities is a growingproblem.

San Francisco south of Market Street is becoming a mini citywhere pedestrians are seen by the dozens during the day in an areathat was pretty much isolated because a big slice was taken awayby the freeway, despite its relative proximity to nearby UnionSquare.

The same is true in Los Angeles, where downtown and Hol-lywood are squeezing housing into plots of land that would nothave been allowed 10 or 15 years ago.

Economic development in Long Beach, Santa Monica, SanDiego, Pasadena, Cathedral City and Glendale are producingsome of the first large-scale mixed-use projects seen in SouthernCalifornia.

The trend in the state is definitely tipping toward increasingdensity and reducing parking requirements for developers. Forcity planners, this is a mixed blessing, because transportationprojects for mass transit have not kept pace with the dollars com-ing from Washington, DC, for freeway expansions.

The result is not very surprising, that traffic congestion is

A Planner Says NO to Market Pricing

HBY DON NORTE

Continued on Page 30

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SEPTEMBER 2008 • PARKING TODAY • www.parkingtoday.com 29

on Norte raises two important questions: (1) what is the right price forcurb parking, and (2) how many off-street parking spaces should cities

require for every land use.

The right price for curb parking will not “eliminate thedemand for parking,” as Norte suggests. Rather, the rightprice for curb parking will balance demand with supply andwill eliminate the shortage of curb parking. The price thateliminates a shortage of curb parking will depend on the timeof day, day of the week, demographics, and many other fac-tors.

We can call this balance between the varying demandfor parking and the fixed supply of curb spaces theGoldilocks Principle of Parking Prices: The price is too highif too many spaces are vacant, and too low if no spaces arevacant. When only a few spaces are vacant, the price is justright, and everyone will see that curb parking is both well-used and readily available. Can anyone recommend a betterprice? Can anyone recommend a better way to set prices forcurb parking?

Norte’s second point is that cities need to set off-streetparking requirements for every land use. Some planners andpoliticians seem to think that reducing minimum parkingrequirements is social engineering intended to get people outof their cars. In reality, minimum parking requirements aresocial engineering that gets people into their cars. If there isfree parking at both the origin and the destination of everytrip, why not drive everywhere?

Reducing off-street parking requirements is not a riskyintervention in the markets for land and transportation. Off-street parking requirements are a risky intervention in themarkets for land and transportation.

Every developer knows that cities’ minimum parkingrequirements are often the real limit to urban density. Mini-mum parking requirements often force developers to providemore parking than they would voluntarily provide, or smallerbuildings than the zoning allows. Off-street parking require-ments do not promote a walkable and sustainable city.Instead, off-street parking requirements promote a drivableand unsustainable city.

If West Hollywood or any other city waits until there isexcellent public transit before it reduces its off-street parkingrequirements, most people will continue to drive everywhere,even if Santa Claus miraculously builds the transit system.

If planners insist that cities must have good public tran-sit before they can reduce their off-street parking require-ments for every land use, cities will never get good publictransit. The smartest step cities can take is to convert all theirminimum parking requirements into maximum parking lim-its, without changing any of the numbers.

After all, if a city has decided that the minimum parking

DBY DONALD SHOUP

The ProfessorSays YES

Continued on Page 31

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SEPTEMBER 2008 • PARKING TODAY • www.parkingtoday.com30

We can’t fix the way people park.

We can fix the negative effect it has on your business.

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demographics and differences in geography that make citiesunique.

We should start by looking at the foundations of city plan-ning where density can work to the benefit of the population. Therole of land use regulation used to be based on the theories of con-centric rings, where density was encouraged at the core of the cityand became less dense as it radiated out.

The problem is that the current application of this methodol-ogy was not coordinated regionally with the type of developmentknown as sprawl.

California needs to take a step back and address the trafficand congestion problems in some sort of coordinated fashion. Atthe next election, Californians will consider ballot propositionsfor transportation on the state and county levels. High-speed railis being discussed in Sacramento once again, despite budget cuts.Los Angeles County is considering raising its sales tax to fundcapital projects such as the metro expansion.

The message is that decision makers need to strike the rightbalance of applying the Shoup approach to the reality of having amass-transit system that is efficient enough to support the densitythat is being allowed. This is going to be a delicate balance andthe cooperation of intergovernmental agencies or bodies that canmake sure density is running at the same pace as mass-transitdevelopment.

Once a city or region has achieved transportation efficiencyby accommodating the number of trips generated by the appropri-

ate mode of travel, then the option of reducing minimum parkingrequirements across the board can truly become a positive andcost-effective solution for our policymakers.

Don Norte works for the West Hollywood (CA) Department of PublicWorks and has been a city planner for almost 20 years. He can bereached at [email protected].

A Planner Says NO to Market Pricingfrom Page 28

PT

Metric Chosen forAsbury Park, NJ

Metric Parking has recently been awarded a contract tosupply 32 Metric Accent 3 Pay by Space machines for PhaseI of the Asbury Park’s parking implementation program.This will be the first fully implemented on-street pay byspace project on the Jersey shore.

Asbury Park is accustomed to being an early adopter tonew technologies, James Bradley had the first telephoneinstalled in his home at the corner of Main Street and Matti-son, and this residential resort was one of the earliest to havean electric street car system. In 1973 Bruce Springsteendebuted his first record album, Greetings from Asbury Park.Over the years Asbury Park has been known for entertain-ment as well with the historic Paramount Theater, and thisyear was listed by USA Weekend as one of the Top 10 Placesto hear the best of America’s music.

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SEPTEMBER 2008 • PARKING TODAY • www.parkingtoday.com 31

requirement is “enough” for every land use, the city should pre-vent developers from providing more than enough. Minimumparking requirements, with no maximum, imply that cities careonly about having enough parking spaces, and that there can nev-er be too many.

Consider the diametrically opposed approaches in the LosAngeles and San Francisco CBDs: L.A. requires parking, whileSan Francisco restricts it. For a concert hall, Los Angeles requires,as a minimum, 50 times more parking spaces than San Franciscoallows as the maximum. This difference in planning helps toexplain why downtown San Francisco is much more exciting andlivable than downtown Los Angeles. If physicians in one city pre-scribed bloodletting and physicians in another city prescribedblood transfusion to treat the same disease, everybody woulddemand to know what was going on. But when city planners indifferent cities do essentially the same thing with planning forparking, nobody questions the contradiction.

City planners have no professional expertise or training to setparking requirements. They don’t know how much parking spacescost at any site, and they don’t know how the parking require-ments affect development or the transportation system. City plan-ners also know little about the effects of parking requirements,but they are expected to know exactly how many parking spacesare required for every land use.

For example, West Hollywood requires 10 parking spaces per1,000 square feet of floor area for a health club. Since parking lots

and structures average at least 300 square feet of floor area perparking space, the required parking spaces occupy at least threetimes as much space as the health club. How much does this park-ing requirement add to the cost of the health club, and how muchdoes it increase the incentive to drive to the health club? Nobodyknows.

In trying to foretell the demand for parking, urban plannersresemble the Wizard of Oz, deceived by his own tricks. No oneshould blame planners for dispensing the elixir of ample freeparking, however, because everyone wants to park free. Neverthe-less, planners can be faulted for their pretension to special skillsin dealing with parking. Planners cannot predict parking demandany better than the Wizard of Oz could give the Scarecrow brainsor send Dorothy back to Kansas.

A generation ago, many planners and politicians opposedmarket solutions to public problems almost as a matter of princi-ple, but even skeptics who still doubt the merits of market pricesfor other public services can in good conscience recommendcharging them for parking.

If cities underprice curb parking, they must require off-streetparking everywhere – imposing enormous costs on the economyand the environment. Planners can and should regulate the qualityof parking, but they should deregulate or limit its quantity. Insteadof planning without prices, we can let prices do the planning.

Donald Shoup is professor of urban planning at UCLA and author of“The High Cost of Free Parking.” He can be reached [email protected].

The Professor Says YESfrom Page 29

PT

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SEPTEMBER 2008 • PARKING TODAY • www.parkingtoday.com32

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www.alpha.com/parking 800 667 8743

When the power goes out, parking gate controls, revenue systems and security systems are all compromised.Ensure your systems continue to operate during power fluctuations or power outages by using Alpha indoor and outdoor backup power solutions.

Plans Approved forAbu Dhabi Metro System

Due to Abu Dhabi’s booming economy and rapid devel-opments, the capital of the UAE was recently branded an“emerging center of economic power” by the Harvard Busi-ness Review.

The initial phase of a comprehensive transport system,the much anticipated Abu Dhabi metro project, has been giv-en the go-ahead and is expected to be fully operational by2015. The development includes a light-rail system, new bus-es, and air-conditioned shelters and taxis, making sure travelwithin the city and the journey between metro stations are ascomfortable as possible.

As well as having numerous stations in and around AbuDhabi, the metro will be linked to the Dubai metro, makingtransportation between the two emirates cheaper and easier.Future developments include the possibility of linking it toother UAE and GGC railway systems, allowing a furtherboost to trading activities.

Emerging markets really don’t come any bigger than AbuDhabi. With financial reports and business reviews urgingcompanies to establish trading links within Abu Dhabi,attending Roadex-Railex exhibition and conference Nov. 23-25 is a must. Get more information by logging on towww.roadex-railex.com.

60 Days of Free AirportParking Available toRaleigh Travelers

FastPark & Relax, an off-site airport parking company,opened its first North Carolina facility at the Raleigh-DurhamInternational Airport in June and offered travelers free park-ing during the company’s first 60 days of operation.

“Raleigh is a smart decision for us,” said Manual ChavezIII, Chief Operations Officer for FastPark. “It’s a strong mar-ket with job growth, educational levels, and housing starts allremaining above national averages.”

The Raleigh facility incorporates several green initia-tives, including the use of geo-thermal energy in the facility’soffice building and a water-reclamation system in its car washservice.

“Door-to-door service, free newspapers and bottledwater, limited shuttle stops and covered parking are just a fewof the perks our regular customers come to count on,” saidMelanie Chavez, Chief Marketing Officer for FastPark.“We’re also a very family-oriented company, which is why weoffer all passengers free luggage assistance and even free col-oring books to children.”