Maximize Uptime Through

Remote Mobile Device Management

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Maximize Uptime Through

Remote Mobile Device Management

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Presenters

Dianne Bell, VP MarketingSupply Chain Services

Tracey SpoonStrategic Account Manager SOTI.net

Tom Schaefer, Channel ManagerLXE 3

Today’s Agenda

• Strategic Management of Remote Mobile Devices – Improve ROI and Enhance Your Bottom Line

• Introducing Supply Chain Services • Soti – Live demonstration of MobiControl focusing on

– Device Status Monitoring– Provisioning Mobile Devices– Update Software and OS– Remote Real-Time Support– Security

• LXE -- How to Leverage your mobile computer’s ROI• Summary and Conclusion – Q&A

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• A leading North American provider of supply chain and mobility systems, focusing on data capture solutions

• Founded 1996 – over 2,000 installations• Focus on warehousing and distribution

– Over 80% in food-related industries– PRWs comprise our largest customers

• Americold/Versacold• Cloverleaf• Burris Logistics

• Broad understanding of market trends and customer needs– Knowledge and experience– Implementation expertise– Depot services and comprehensive repair capability

Who is Supply Chain Services?

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• Supply Chain Services represents all the major hardware and software solutions on the market today

• PRWs have unique requirements due to extreme operating conditions

• For this reason we recommend

Specializing in Serving the Cold Chain Community

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“Gonnella Frozen Products has been working with Supply Chain Services to implement LXE’s rugged, cold-rated handhelds which we operate in our freezers. Supply Chain Services was also able to integrate SOTI’s MobiControl Mobile Device Management software which allows our centralized IT department to support the handhelds at all of our North American locations. MobiControl provided a rapid ROI and we utilize its features almost every day. We are pleased with the mobile and cold storage solutions provided by Supply Chain Services”.

- Bruce Birky, Gonnella Frozen Products

Our Customers Speak……

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• Are you currently using any type of automated data capture / mobile computing hardware? (Yes/No)

Polling Question

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Maximize Uptime Through Remote Mobile Device Management

Tracey Spoon,

SOTI Inc.

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– Founded: 1995

– HQ: Mississauga, ON Canada

– Customers: 80,000+ across 150+ Countries

– Partners: 400+

– Languages: English, French, German, and Japanese

– Industry Standard: Winner of numerous awards

– Horizontal Solution: Healthcare, Retail,

Manufacturing, Government, Logistics, Field Service,

Banking, etc.

About SOTI

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2007 Supplier Of The Year

Industry Awards

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Stage/Provision them?

Update them?

Keep track of them?

Send messages to users in real time?

Log issues to particular devices?

Have all support calls end in a first call

resolution?

Reduce the cost and time of a support

call?

Ensure that most issues are fixed

remotely?

Fix / Diagnose issues OTA?

Lockdown the device?

Protect the device from malware?

Keep our data safe (Encrypt)?

Remote Wipe / Backup the device?

Restrict the use of software on the

device?

Ensure that the right people have access

to the right devices?

Pull / Push data to/from the device?

Backup a device OTA?

Bring back application data?

Synchronize software versions?

Know which devices have which software

on them?

Report on device statistics like battery life, signal strength,

etc.?

Know where the device is in real time?

Track where a device has been?

Find lost or stolen devices?

What are What are youryour Requirements?Requirements?

The Five Pillars of Device ManagementMANAGE

REPORT &

TRACKSYNCHRONIZE SUPPORTSECURE

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– Mobile device management solutions are increasingly considered critical elements of any enterprise or government mobility solution.

– Enterprise and government mobility end-users cite “minimizing device downtime” as their number one mobility investment concern.

– Deployments traditionally have been concentrated among Tier I organizations for large deployments. More recently, Tier II and Tier III (small to medium) organizations are beginning to realize the benefits of these solutions.

– The scope of device management solutions continues to expand.

– Key capabilities include not only remote maintenance and troubleshooting, but also include software provisioning and increasingly security management.

– VDC’s research indicates that the use of an MDM solution can save an organization over $230 per device per year in support costs. For a 1,000 unit deployment this translates into savings of over $1.1 million over a five year period.

Why is MDM Important?

*Source: 2010 VDC Research Group, Inc. | Mobile and Wireless Practice 14

MDM TCO/ROIDevice Support

Requirements Without MDM

Support CostImpact per

Mobile Worker

Device Support Requirements

With MDM

Support Cost Impact per

Mobile Worker

Average Number of Applications Deployed/Year 10.9 10.9

Average Number of Updates Made to Applications/Year 7.8 7.8

Time Required to Load Application 18.2 minutes N/A

Time Required to Update Application 8.8 minutes N/A

Estimated Hourly Fully Burdened Cost of Staff $39.40 N/A

Frequency of Mobile Solution Support Requests /Year 18.50 18.50

Average Length of Request 6.5 minutes 2.5 minutes

% of Requests Resolved Remotely 53.2% 73.2%

% 'No Trouble Found' of Mobile Devices Sent to Support Center 32.1% 22.1%

Days Required to Ship Device to and from Field 2.40 2.40

TOTAL ANNUAL SUPPORT COST $264.00 $34.20

*Source: 2010 VDC Research Group, Inc. | Mobile and Wireless Practice

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How Can MDM Maximize Uptime?

1. Device Status Monitoring

2. Provision Mobile Devices

3. Update Software & OS

4. Remote Real-Time Support

5. Security16

Are You Currently Using a Remote Device Management Software Tool?

(Yes/No)

Poll Question

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MobiControl Live Demo

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Maximize Uptime Through Remote Mobile Device Management

Tom Schaefer,

LXE

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• Mobile computing division of EMS Technologies

• Global leader in wireless data collection for the most demanding environments

• The mobile computer of choice by many of the world’s most respected companies

• Industry installations including

• 3PL

• Consumer Goods

• Food, Beverage, and Grocery

• Healthcare

• High Tech and Electronics

• Industrial, Auto

• Paper

• Retail

• Cold Storage Supply Chain

About LXE

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Computers in Cold Storage - ROI

Understand

Cold Storage

Challenges to Computers in

the Cold

LXE Solutions to Challenges

How the right technology

leads to ROI

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• Are you using mobile computers rated to go

down to -22ºF (-30ºC)? (Yes/No)

Polling Question

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• Traceability regulations (the so-called “farm-to-fork” laws) demand real-time data

management, it means there’s a need.

• Who uses cold storage?

• Food processing

• Distribution

• Retail

• 3PL

• Pharmaceuticals, Healthcare

• Ports

• Outdoor logistics

COLD STORAGE

LXE’S COLD STORAGE EXPERIENCE

OVER 20 YEARS

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WHAT DOES IT MEAN?

COLD ENVIRONMENTS• Materials can become brittle

– Some plastics can become brittle

– Keyboards

– Rubber gaskets

• Liquid crystal displays can freeze

• Touch screens can malfunction as ice develops between screen and front bezel

• Connectors shrink and loosen

• Mounting brackets on fork-trucks loosen

• Before we can talk about the ROI on computers in the

cold, they first have to work reliably!

• Consider Total Cost of Ownership (TCO) & ROI25

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WHY IS IT SO SPECIFIC?

STANDARD MOBILE COMPUTERS WON’T LAST• Transitions between cold and warmer environments

– Condensation causes corrosion

– Fogging

– Frost

• Standard batteries fail

• Low-light conditions

– Hard to see the display

– Hard to read keyboard

• Operators are challenged physically

– Gloves

– Bulky, cumbersome clothing

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THE COLD STORAGE LINE

Handheld Vehicle Mount Hands-Free

HX3

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THE LXE DIFFERENCE• Internal heaters

– For display and scan exit window

– Fight fog, frost and condensation

– Heated boots and holsters are an inefficient workaround

• Batteries must be replaced

• Must be worn, warm clothing is cumbersome enough

• They wear out

• Heater Controls

− Thermostat or user controlled for energy conservation

• Military-grade conformal coating

– Protects electronics against condensation

– Desiccant packs are unreliable and must be replaced regularly

• Specialized low-temp batteries

– Normal batteries simply do not work

• Keyboard Options

– Multiple keypad options and flexible key mapping

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Hand-Held Computers – IE The MX7CS• Operating Temperature

-22º to +122ºF (-30º to +50ºC)

• Heaters are thermostatically controlled

-Shut off at 32ºF (0ºC) to conserve battery

• Specialized low-impedance Li-ion battery

-On-board battery instead of tethered

• Smallest and lightest cold storage handheld available

• Multiple backlit keypad options

-Large backlit, non-slip keys

-Rugged epoxy coating

-Mappable keys

• Bright screen for easy viewing in low-lit areas

• Tough handle with non-slip grip

- Large 2-finger scan trigger – Easy For gloved hands

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Fork Truck Computers – IE The VX6

• Operating Temperature

-22º to +122ºF (-30º to +50ºC)

• Used in cold storage facilities worldwide

• Rugged half-screen & full screen form factors

• Display Heater eliminates fog and frost

• Components and connectors protected by military-grade conformal coating

• Precision fit parts and thermoplastic elastomer (TPE) o-rings for maximum

protection from ice, water and dust

• Heated Boots for the tethered scanners

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• Now that we know that there are computers that CAN SURVIVE the COLD– Make the Computers conform to how you

do business

– Use the computers to pick and build palletsin the freezer

– Rather than

• Pick and Stage

• Build Pallets

Can the right computer show ROI?

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15 minutes to hand load a pallet and “scan as you build in the freezer”

Productivity Scenario A

4 pallets/worker/hr

30 workers

8 hrs/shift

960 pallets per shift

Productivity leads to ROI

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16 minutes to hand load a pallet and “scan outside the freezer”

Productivity Scenario B

3.75 pallets/worker/hr

30 workers

8 hrs/shift

900 pallets per shift

Productivity leads to ROI

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• The standard size for a pallet is 48x45. In a 53’ truck you can fit 26 pallets in total, 13 on each side. Double stacked that's 52.

• In our example a loss of efficiency of just 4 minutes every hour per worker resulted in a loss of 60 pallets per shift.

• You will lose 1 – 2 truck loads per shift or 3 – 6 trucks per day, every day.

Productivity Example

Productivity Leads to ROI

• The Freezer represents challenges for people and computers.

– To lower your Total Cost of Ownership (TCO) use computers designed for your freezer environment.

• To improve your ROI

– Make your computers work the way you do – In the Freezer

– Use Mobile Device Management (SOTI) to quickly accommodate your changing business and technical environment.

• Engage the Supply Chain Services of integrators that specialize in this Industry.

Mobile Computer Conclusions

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• A Mobile Device Management (MDM) solution is a critical component of your remote mobility solution --minimizing device downtime and maximizing employee productivity

• Appropriately rated hardware is essential for an effective, comprehensive mobile device management solution

• Combining best software with best hardware provides compelling ROI

Summary and Conclusion

Supply Chain ServicesYour Reliable Source for Barcode Scanning Solutions

• info@supplychainservices.com

• 1-866-205-4310

Thank You!

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Q & A

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