MAVEN BPO Process Management Simplified

Customized solutions for your business

MAVEN BPO Solutions

www.mavenbpo.com

Overview

With so many customer touch points, the typical contact

centre has evolved into a rich multichannel environment

that handles email, live web chat and video. Getting it

right–and keeping your customer happy -is crucial to

the ongoing success of your business.

MAVEN BPO is a global leader in the deployment and

management of contact centre solutions, driving

exceptional customer experience. As a central

repository of managing customer relationships, your

contact centre gives you the power to outperform the

competition by giving your customers the premier

service they deserve.

Why MAVEN BPO?

MAVEN BPO has been at the Cutting-Edge of Business

Process Management and Outsourcing in India. We

provide a comprehensive range of voice based services

(both Inbound & Outbound) to our customers from India,

United States, United Kingdom, Australia, New Zealand,

Ireland and other European nations.

Our highly qualified, knowledgeable and experienced

workforce empowers you to dedicate your valuable time

and attention to your core business pursuits. This

reserves your time exhausted in managing non-

expertise affairs which require expert supervision,

implementation and completion. We take pride in

developing and solidifying your business foundation,

and providing you with the opportunity to focus on your

strengths. Thus empowering your business to employ

quality manpower and derive superior results, and yet

be cost effective.

MAVEN BPO is an industry leader in providing clients

with successful Inbound & Outbound solutions, more

commonly known as BPO solutions. Our outsourcing

portfolio includes Customer Management Services,

Back Office Support, Toll Free Contact Centre, Virtual

Assistant, Inbound Order Taking, Public Awareness

Programs, Promotion Calls, Appointment Setting and

Direct Selling.

What sets MAVEN BPO apart from our competitors is

our professional and service management capability.

Our highly efficient and skilled team conducts an in-

depth analysis of your business, to match your specific

requirements with the right technology and solutions to

provide and produce genuine business outcomes.

We diligently perform regular monitoring of performance,

to ensuring your systems keep pace with changing

technologies and operates at peak performance in the

long term.

Our Clients see Maven BPO as a one stop solution for their business.

MAVEN BPO

Founded in 2008, is a BPO firm, is a unit of Maven

InfoTech Private Limited, based in Kolkata, which

provides a comprehensive range of outsourced inbound

and outbound Voice-based services.

We make our clients business more efficient and we

endeavor to deliver reliability and effectiveness to its

customers by maintaining high standards in services

through robust internal processes and people

management. We take pride in building strategic long

term client relationship.

Business Benefits

• Skills Manpower- Our proactive, skilled and

knowledgeable workforce ensures high quality

service to our clients

• Data Security & Reliability – Robust servers and

networking policies constantly safeguard the

precious Data of our Customers.

• Experienced Management – Ensures the best ROI

and achievement of SLAs on a consistent and

professionally administered basis.

• Advanced Technology & Infrastructure – In tandem

with modern technology our infrastructure is

strategically designed to suit the needs of our global

clients.

To Achieve 3600 efficiency, trust MAVEN BPO

To

Our Audience

• Businesses looking for a contact centre solution to cover

their disparate multi site contact centre into a virtual

business operation.

• Businesses looking for scalability and enhanced

functionality

• Conventional businesses seeking growth, expertise and

cost effectiveness.

• All businesses experiencing unstable results, which are

affecting their overall productivity, cost and eventually

growth because of engaging themselves into non-core

business affairs.

Maven BPO offers tailor made solutions to your business

which requires utmost attention with a bird’s eye view. With proven expertise, experienced and highly knowledgeable

workforce, we ensure a successful pedestal to your

business in achieving desired goal. Our mix of services

empowers our worldwide clients to increase their business

productivity with reduced cost.

• Customer Support Services: The success and failure

of a business is scripted by their customers.

Understanding the importance and value of the

customers, businesses worldwide opt for support

services to handle customer touch points across the

entire life cycle. We understand your customer specific

expectations and address them in a sustainable and

comprehensive manner. With a dedicated customer

centric approach we add value to your customers to

promote customer satisfaction and loyalty, thus adding

value to your business.

• Order Management: E-commerce has simplified the

life of a customer, however, from the point where an

order is placed until the sale is closed by the realization

of payment and product delivery, the administrative

process is of worthy importance. We have successfully

streamlined the entire process so that the business

house goes on conducting its daily business affairs,

seamlessly while we manage it for them.

• Back Office Management: Our customers highly

appreciate our specialized back office management and

related administrative services. This provides unique

solutions and matchless quality in administering of

human resources, invoicing, shipment and any possible

back office requirement a business may have, thus

securing the business with overall compliance and

control. With Maven administering the back office

requirements, our customers are immune from any loss

of reputation arising from negligence and any possible

risks associated. Hence, we are surely the right choice,

when it comes to your back office management and

delivery.

• Data Entry Services: With businesses round the world

adapting to dematerialized structure of documents, we

provide our customers with enriched services in

digitalizing their desired information, whether analogue to

digital or digital to digital. Our accuracy, efficiency and

timely delivery empower your business to meet its

desired quality and productivity.

• Outbound Sales Service: Increase in sales enables

your business to expand its operations. However,

achieving such a result will be far from reality, if the

services are not promoted and the customers remain

unaware of your services. We provide such a platform

where businesses can achieve their sales and product

promotion through quality and focused telemarketing

services. This allows your business to reach your

customers, thus establishing business connectivity and

exchange of services. The platform further supports your

business with generation of business leads, cross –selling of your products, surveys etc. Thus nurturing your

business requirements in achieving your business goals.

• Financial Management: Business today commands

administering of your financials and managing your

Services Offered

finances with expert diligence, utmost care, expert

decision making and comprehensive analysis in

investment and disinvestment and yet be cost

advantageous. We ensure such a platform to our

clients where they experience the best of the

professionalism and quality of account

maintenance. Our panel of expert financial advisors

conduct an in-depth market analysis based on the

short and long term goals and requirements of your

financial needs and furnish apt solutions with

implementation. This transcends your expectations,

thus empowering you to manage your daily

business affairs and yet reap return from

investment.

Since laws and regulations have a direct effect on

your business margin and existence in today’s competitive market, we ensure that your business is

always a step ahead in seizing the slightest of the

business opportunities available. Our customers

savour such a dedicated service, which requires

expert knowledge of statutory and regulatory

bodies, laws and analytical readings which bolsters

their decision making capacity. We are dedicated to

keep you business growing and add to your

achievements.

• Help Desk Services: With an elite panel of vastly

experienced and efficient professionals in Help

Desk support services, we dedicatedly provide state

of art and best practices to our valued customers,

globally. This in turn ensures quick resolution,

smooth functioning and improved customer

satisfaction for your business, further resulting in

reduction of cost and increase in productivity. With

an established and recognized brand globally, in

knowledge based software, we surely are your best

partners.

• Virtual Assistant Services: Our industry

experience spread across different market verticals

enables us to maintain adequately adept

manpower. This in turn, empowers us to extend

virtual support assistance, through a designated

assistant, for any kind of administrative, technical or

creative requirements of your business.

This is a customized solution for those businesses and

customers who value the importance of time

management and prefer dedicated assistant service

without engaging their own infrastructure.

Professional Services

MAVEN BPO has the technical, engineering and

management expertise to advise and implement,

integrate and support your complex communications and

information technology projects. Our expert team

provides services to support your needs today and

tomorrow as your business continues to transform and

grow.

With high professional, organizational and corporate

standards, we ensure high quality and unmatched

standards of delivery. Our elite organizational standards

empower and guide our human resource in providing

sound and consistent services to your business, thus

boosting your productivity and quality.

Expert Team

With an expert pool of human resource, MAVEN BPO

has made a difference to the way business is conducted

and viewed. High codes of standards and compliances

are maintained to ensure that the organization secures

and nurtures the best of the professionals, who make a

difference to your business.

Our knowledgeable and elite work force possess

professional expertise in every cross vertical services

being offered. This is exactly why, our quality of

manpower and services offered are highly admired and

appreciated by our customers globally.

MAVEN BPO is dedicated to providing the best of their

human resource, without any compromise in quality,

knowledge and efficiency, which is why our customers

harness faith and trust in MAVEN BPO.

For more information visit www.mavenbpo.com, email bdm@mavenindia.org or call +91 33 4031 8917

About Maven Group. Maven Group of Companies is India's fastest growing private sector enterprise, with businesses in e-

Commerce, Goods Trading, ERP Development, Software & Hardware Maintenance, Online Business Directory, Data Mining,

Research & Analysis, Inbound & Outbound Sales. Maven Group of Companies, is a global denizen and is synonymous with

Versatile Growth.

Our global reach and varied services offered prove experience and expertise to understand your requirements. “We value relationships over profits”, such is the ideology which the group has followed since inception. With an elite pool of human asset, we add value to our customers by delivering innovative and unmatched solutions.

MAVEN BPO MAVEN BPO reserves the right to change product specifications, functions, or features, at any time, without notice. Please re fer to MAVEN representatives for further details. Although al efforts have been made to ensure that the

contents are correct, MAVEN shall not be liable for any direct, indirect, consequential or incidental damages resulting from the use of the manual or any related materials. The information contained herein is the property of

Maven InfoTech Private Limited and shall not be reproduced without prior written approval from Maven InfoTech Private Limited.

Copyright © 2013 Maven InfoTech Private Limited. All rights reserved. MAVEN BPO and MAVEN BPO logo are trademarks or register ed trademarks of Maven InfoTech Private Limited that may be registered in other jurisdictions. All

other trademarks are the property of the irrespective owners. All rights reserved. Printed in India. Note: This disclaimer also applies to all related documents previously published.