MATTHEW J. CLOSEBoca Raton, Fl

(561) 929-2160 mjclose23@gmail.com

MAR KE TI N G/ADVE R TI S I N G SALE S/BUS IN E S S DE VE LOP M E N T STR AT E GIC PLAN N I N GClient Relations Relationship Building Solution Focused

A creative, results-oriented sales/marketing professional with pioneering experience and record-breaking performance greatly increasing revenues for sports industry leaders. Drives new business by establishing strong alliances with clients

to increase market share. Successfully manages projects, promotional initiatives and events while ensuring clients’ needs are exceeded. Well-organized, demonstrating self-motivation and perseverance with the aptitude to exceed both

personal and corporate goals. Excels at turning under-producing individuals into teams that work efficiently and exceed all expectations.

SELECTED HIGHLIGHTS Consistently achieved high customer satisfaction rates for delivering professional and motivating fitness classes. Developed and implemented effective business development strategies designed to secure new customers and

retain existing clients. Performed visual merchandising standards, seasonal planograms and key velocity item sets for all departments to

enhance sales opportunities. Ensured all departmental sales goals were met on time to drive business growth. Drafted and issued weekly department advertising plans to increase business awareness.

COR E COM P E T EN C I ES Campaign Management Technical Expertise Merchandising Operations Management Needs Assessments Client Retention Market Research/Analysis Project Management Customer Service Team Leadership/Development Process Improvements Brand Awareness

PRO FE S SI ON A L EXP E R IE N C E Pure Health and Fitness Boca Raton, FL 2013- Present

Owner/ Fitness Professional

Designed and integrated personalized training programs for a variety of high-profile clients based on individual goals, needs and ability.

Scheduled and performed sophisticated and comprehensive fitness assessments and physical evaluations in order to develop appropriate fitness plans for optimal success.

Consistently achieved high customer satisfaction rates for delivering professional and motivating fitness classes. Developed and implemented effective business development strategies designed to secure new customers and

retain existing clients. Delivered superior customer service for clients and to increase loyalty. Organized and led customized health and fitness programs and classes while also teaching in-home and private

studio personal training sessions ensuring all activities ran smoothly and efficiently. Provided guidance to clients to help them achieve their fitness goals: consistently exceeded all expectations when

training and increased monthly revenues. Teach group and personal fitness and exercise classes and demonstrated the proper technique and form of

exercises. Ensured optimum success by tracking client’s progress and accurately updating their record. Increased the client base each month by offering a variety of classes and providing excellent service. Consistently seeking to enhance my knowledge by attending seminars, lecture’s and continual education courses.

Royal Palm Yacht & Country Club Boca Raton, FL 2013 – 2014 Southwood Golf Club Tallahassee, FL 2012 – 2013

Capital City Country Club Tallahassee, FL 2011 – 2012 Internship / Outside Operations Assistant

Effectively managed driving range and cart facility daily operations including detailing and maintaining the golf cart fleet, guiding newer employees on smoothly operating the range while monitoring for top productivity and efficiency.

Collaborated with grounds crews on outside operations services during tournaments to assure smooth and efficient operations.

Provided excellent customer service to ensure a memorable experience for members and guests and increase member retention, striving to improve client relations at all times.

Established and implemented innovative lessons for instructing summer junior golfers at summer camps. Fully assisted senior staff members with outside golf operations to ensure optimal business success. Ensured that operations ran smoothly and met all company policies. Protected the assets of the company to ensure continuous growth and flawless execution. Provided the necessary resources to all company leaders, ensuring a safe, productive and efficient working

environment. Developed standards of performance (SOPs) to ensure key personnel were working toward established goals.

The Sports Authority Boca Raton, FL 2005 – 2011 Assistant Department Manager

Quickly resolved a variety of complex customer complaints while demonstrating strong problem solving skills. Performed visual merchandising standards, seasonal planograms and key velocity item sets for all departments to

enhance sales opportunities. Ensured all departmental sales goals were met on time to drive business growth. Drafted and issued weekly department advertising plans to increase business awareness. Successfully executed monthly price changes and monitored for accuracy to increase revenues. Responsible for efficiently completing all critical opening and closing cash office duties. Developed improved procedures to maximize productivity and customer service efforts. Drove company profitability metrics, employee engagement and customer experience through change and

innovation as a supportive leader. Increased revenue and achieved record number of sales and customer service ratings. Maximized profitability through superior customer service, effective and prompt communication and follow-up on

all pending matters with the customer. Utilized superior communication skills to motivate staff and develop effective working relationships with peers,

executives and clients. Addressed all employee performance problems promptly and directly in accordance with company personnel

policies and procedures. Implemented productivity concepts through operations and conducted extensive training for all personnel.

EDU CA TI ONFlorida State University, Tallahassee, FL: 2013Bachelor of Science in Hospitality Management – PGA Professional Golf Management GPA 3.33

Palm Beach State College, Boca Raton, FL: 2010Associate of Applied Science in Business Management

ADD IT IO N AL CRE D E N TI ALS

HONORS/AWARDS Florida State University Dedman School of Hospitality Scholarship: 2012 Passed PGA Player’s Ability Test First Attempt: 2011 Palm Beach State College President’s List 4.0 GPA: 2009 St. Thomas University NAIA Baseball Team: 2007 Mount Ida College DIII Football, Club Baseball: 2006

CERTIFICATIONS/TRAINING Titleist Performance Institute Certification Level 1 Golf Biomechanics & FitnessC.H.E.K Institute Golf Performance Specialist USA Weight Lifting Performance Level 1 CoachAmerican Red Cross First Aid/CPR CertifiedNational Academy of Sports Medicine Certified Personal Trainer PGA Class A Golf Professional

AFFILIATIONS Member, Florida State University PGA Golf Management Student Club: 2011 – 2013 Member, Florida State University Human Defined Student Organization: 2011 – 2012

VOLUNTEERISM Palm Beach Coastal Beach Cleanup, Relay for Life

INTERESTS/ACTIVITIES Reading, Golf, Sports, Piano, Salsa Dancing, Adult Gymnastics

RE FE R E N CE S

Available Upon Request