Matt JonesDirector of Customer OperationsForViva

For Future Living - integrating health and housing

Background

• 13 years of Labour / audit commission & TSA

• Coalition May 2010

• Welfare Reform

• Reduced Public Services

• Light touch regulation

• Sector under radar for 5 years

May 2015

• Conservative majority

• Pledge to build 1 million new homes

• Summer Budget

• RTB / Home Ownership drive

• 1% rent cut

• Further Welfare Reforms

Sector under attack, as are our customers

Our response

• Adapt / diversify or wither

• Some orgs will retrench

• Smarter / more focused

• Efficient / core service focus

• Significant savings needed (1%)

• Need to demonstrate our worth

• RTB2 discretionary deal

Opportunities

• Preventative health

• Integration of Housing / Health & Social Care

• Redefine relationship with government

• Be part of the solution

• Digitalisation & efficiency

• Assistive Technology

• DevoManc / Northern Powerhouse

Customer implications – no controversy

• Less money

• Unskilled & low paid work

• Poorer health

• Lower educational attainment

• More vulnerable

• Loss of services

• Unworthy poor

Staff implications

• More access to lives / properties

• More resilient

• Wider range of issues

• Different skills set

• Fulfilling multiple roles

• Business decisions around to “what extent?”

In practice at ForViva

• Safeguarding focus

• Specialist mental health training

• Dementia awareness

• Handling difficult conversations

• Suicide threats

• Poverty and neglect

• New build extra care

Workforce reconfigurations

• Retraining / defining job roles

• Recruiting outside of the sector / Commercial skills

• Partnership and collaboration

• Clarity on roles and expectations

• Cannot be all things to all people

• Last agency standing

• Opportunity to review following 1% rent cut

forviva.co.uk