Matcor: The Turnkey Solutions Issue

7/27/2019 Matcor: The Turnkey Solutions Issue

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m magazine a mtcopublication, spring 2013

mtco.com The TurnkeySolutions Issue

TURNKEY SOLUTIONS MEAN

SUPERIOR CLIENT SUPPORT

MATCOR...ON THE MOVE

MORE WAYS THAN ONE

MATCOR BRINGS FULL TURNKEY

SOLUTIONS TO CANADA

TURNKEY CATHODIC PROTECTION SOLUTIONS

An ISO 9001:2008 Certified Company


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MATCOR has always been committed to quality

in providing turnkey solutions and personalized

service to our customers anywhere in the world.

This couldnt be truer today as evidenced by

MATCOR recently receiving ISO 9001:2008

certification.

This milestone achievement validates our

commitment to quality, and affirms that MATCOR

has thoroughly documented its quality processes

while meeting the stringent qualifications for the

global ISO 9001:2008 standard.

MATCORs

Milestone

Achievement

ISO 9001:2008

Certification

Our commitment to provide global turnkey solutions

is stronger than ever

6 matcor.com SPRING 2013

Written By: Joe Fournet & Donna Huesken


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Clients want to be confident that

they are doing business with an

organization that consistently meets

or exceeds their needs, and helps

to better position their company to

achieve overall business goals.


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W

hy is ISO certifcation so

important? It was designed

to help organizations meet

the needs o customers and

other stakeholders while also

meeting requirements related

to the product. ISO 9001 integrates a system to identiy,

measure, control and improve our core processes, ultimately

leading to improved business perormance.

This recent ISO 9001:2008 certifcation ensures that our

clients can be confdent that MATCOR approaches every

challenge with demonstrated quality processes in delivering an

innovative, cost-eective and uncompromising commitment

to a sae solution.

ISO 9001:2008 is globally regarded

as the most comprehensive

body o standards on quality

management systems (QMS)

and practices. Based in Geneva

Switzerland, the non-proft group,

the International Organization

or Standardization, is known asISO and began in 1926, ocusing

mainly on mechanical engineering.

Today, it is the worlds largest

standards developing organization

comprised o 175 countries,

publishing more than 18,000

international standards. It is the

oremost authority on quality standards and is designed to

homogenize industrial standards so equipment, services andworking methods become compatible across national borders.

A systematic approach to achieving client satisaction is thus

ensured.

Like time, businesses change and so do the way processes

are judged. Signifcant revisions by the ISO came in 2000 and

again in 2008, thus evolving ISO 9001 to meet the growing

needs o manuacturing and service sector industries. It is now

three standards - ISO 9001, 9002 and 9003 - combined into

one. It addresses many business managing concerns and lays

great emphasis on the critical areas o customer ocus, people

involvement, and most importantly, continuous improvement.

The key to ensuring that ISO 9001:2008 delivers real business

benefts and service improvements is in its implementation.

Senior management must ully support and endorse the

implementation o the quality management system so it

doesnt lose impetus and ail.

MATCORs senior management has no intention o ailing.

Achieving ISO 9001:2008 Certifcation is an important

milestone or MATCOR. This certifcation confrms to our

global clients our commitment to quality at all levels o

our organization, said Je Stello,

President and CEO.

As a result o this certifcation,

MATCOR anticipates continued

growth in our business operations

and the bottom line. Adoption o ISO

9001:2008 leads to better internationalstatus and requently becomes a

necessity to be acknowledged as

an approved supplier to other ISO

9001:2008 certifed organizations.

Companies also beneft fnancially. An

analysis perormed by David Levine,

business proessor at the Haas School

o Business at University o Caliornia,

Berkeley, shows that a company experiences, on average, a

nine percent increase in sales specifcally attributable to animproved ability to meet customer expectations with the

implementation o ISO 9001:2008

The scope o MATCORs certifcation includes the design,

manuacture and distribution o cathodic protection systems.

MATCORs Quality Management System was assessed by

Eagle Registrations, an accredited registrar who perorms

independent assessments against the requirements o the



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national and international standards

or quality. Ater examination o

extensive samples o objective

evidence, MATCOR received ormal

registration approval on February 5,

2013.

However, now that MATCOR has

achieved this high level o certiication,

we must maintain it. An ISO 9001:2008

certiicate but must be renewed at

regular intervals recommended by the

certiication body, usually once every

three years. There are no grades o

competence within 9001:2008 either a

company is certiied

(meaning that it is

committed to the

method and model o

quality management

described in the

standard) or it is not.

In order or MATCOR

to maintain QMSsuitability, Eagle

will conduct annual

surveillance audits.

While signiicant,

the ISO 9001:2008 standard is

generalized and abstract; its parts

must be careully interpreted to make

sense within a particular organization.

States Donna Huesken, MATCORsQuality Specialist, The standard

allows the lexibility to choose

how best to document the quality

management system (QMS) in order

to demonstrate eective planning,

operation and control o processes as

well as provides a vehicle or continual

improvement and eectiveness.

Supporting MATCORs commitment

to high quality standards and ISO

conormance, the Quality Manual and

standard operating procedures (SOPs)

were developed to assist all employees

in understanding and implementing the

quality system activities associated with

their unctions. Goals and objectives

are maintained throughout the quality

system and any proposed changes to

the QMS are documented and approved

prior to implementation.

In order to demonstrate that the QMS

is eective, meaningul and relevant,

inormation relating to client satisaction,

process trends and supplier perormance

is analyzed. Key perormance indicators

(KPIs) relating to process perormance

are measured and the metric analysisresults are regularly reported to senior

management.

KPI analysis identifes areas needing

improvement and provides guidance

or determining where targeted

corrective action should be made. This

allows MATCOR to pursue continual

improvement and better serve our

clients. MATCOR began taking steps

towards meeting ISO requirements in

October 2011. According to Huesken, it

started with determining the processes,

and the interactions between the

processes, necessary or the eective

implementation o the QMS. This is no

small eat in and o itsel.

Next, the processes are established and

documented in order to assure eective

operation and control.

Ater fve days o meeting with process

owners and reviewing

evidence, MATCOR

received a registration

a s s e s s m e n t

report rom Eagle

Registrations detailing

several deviations

and opportunities

or improvement.A c c o r d i n g l y ,

corrective action to

address the identifed

non conormities,

including root cause

analysis, was conducted and submitted

to the registrar. As is standard practice,

auditors will continue to visit annually to

monitor the closure o past issues.

As part o the certifcation process,

MATCOR established a cross-unctional

innovation team called IDEA: Innovation,

Design, Engineering and Analysis. The

IDEA team benefts rom an innovation

process that is capable o developing

high-quality products and solutions in

predictable and measurable ways, using

Receiving this certifcation can mean many posit



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documented and controlled processes.

The team meets on a monthly basis and

is building a pipeline o innovation, leading

up to uture new product releases.

MATCORs receiving this milestone

achievement o becoming certifed to

the ISO 9001:2008 Quality Management

System standards and guidelines, re-

afrms our long-standing commitment

to customer satisaction. Anticipating

the demands o our clients worldwide,

MATCORs decision to become certifed

demonstrates our dedication to help

companies achieve their corrosion

prevention goals, and our commitment to

Integrity that Works.

States Je Stello, President and CEO,

Clients want to be confdent that they are

doing business with an organization that

consistently meets or exceeds their needs,

and helps to better position their company

to achieve overall business goals.

What impact does all this have on

MATCOR?

Over a million organizations worldwide

are independently certifed, making ISO

the internationally accepted standard and

one o the most widely used management

tools in the world today. MATCOR is in

good company.

It is widely acknowledged that proper

quality management improves business,

oten having a positive eect on

investment, market share, sales growth,

sales margins, and global competitive

advantage.

As MATCOR aims at growing better

and stronger, it is the people and the

systems that have to sustain the growth.

Standard operating procedures and

a stringent training program help

establish consistency across the

organization, thereore reducing

variation. Every organization reaps

the beneits rom obtaining customer

eedback, tracking complaints,

examining trends, establishing root

causes and monitoring supplier

perormance. MATCOR is no dierent.

Receiving this certiication can mean

many positive developments or

businesses.

Companies, like MATCOR, that adopt

9001:2008 are much more likely to

stay in business and, in turn, experience

aster sales growth than those that

choose not to pursue certiication.

ISO 9001:2008 adopters also seem togrow their employment bases, total

payrolls, and average annual earnings

much aster than companies that do

not adopt certiication.

In turn, employees experience

increased job satisaction, thus

resulting in decreased employee

turnover when their companies take

on ISO 9001:2008.

Our ISO certiication is not only a

testament to MATCORs unwavering

commitment to quality, it is also a

relection o the increasingly more

stringent demands on the industry to

provide reliable solutions that protect

inrastructure, address environmental

concerns and comply with all

regulatory requirements, states Knut

Fenner, MATCORs Senior Director,

Business Development.

MATCOR, Inc., the trusted ull-service

provider o proprietary cathodic

protection products, systems, and

corrosion engineering solutions, has

now strengthened our commitment

to quality and customer satisaction

throughout the global marketplace.

Our ISO 9001:2008 Certiication is

indeed a major milestone in MATCORs

growth and we are extremely proud o

that!

developments or businesses.

MaTCOrS

kEy PrOCESSEShaVE bEEN

iDENTifiED aS:

Design and development

Contract review and order

processing

Procurement and

manufacturing

Storage and shipping

www.mtco.com/qult

SPRING 2013 matcor.com

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Matcor: The Turnkey Solutions Issue

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