Mastering Video Interoperability - Polycom · Polycom and Microsoft deliver end-to-end UC solutions...

© Polycom, Inc. All rights reserved.

How to master video interoperability with Skype for Business and Office 365

#AskPolycom | @polycom

© Polycom, Inc. All rights reserved. 2

Speakers

Laura Marx Adam Jacobs Takeshi Ishimaru

About Laura

• 6+ years with Polycom

• Born, raised and resides

in Boston area

• Tennis enthusiast

• Do-it-all mom of two

little boys

About Adam

• 5+ years

• From London and lives in

San Francisco

• Microsoft MVP

• Beer connoisseur

About Takeshi

• 16 years in video

collaboration industry

• Worked in Japan,

Singapore, and US

• Lived in Austin, TX area

since 2009

Sr. Director, Alliances,

Polycom

Principle Architect, Microsoft,

Polycom

Sr. Product Marketing Manager,

Polycom


Today’s Topics

• Polycom and Microsoft

• What is video interoperability?

• Video Interoperability

− End User Experience

− Administrative Experience

• Overcoming deployment challenges with Skype Operation Framework


Polycom and Microsoft Partnership at a Glance


The Polycom Difference Strategic Partner

Polycom and Microsoft deliver end-to-end UC solutions that transform unified communications

Strategic alliance spanning

more than a decade

Broadest portfolio of voice

and video solutions for Skype

for Business and Office 365

Multi-year development,

integration and go-to-

market agreement with

Microsoft

Expanded relationship with

new Skype Room System

products

First and only Microsoft

approved video interop

solution for Office 365

Skype Operations

Framework certified

partner


Polycom and Microsoft – Experience the Difference

Breadth of Meeting Devices

• #1 Skype for Business IP Phone Provider

• 1st provider of business media phones and conference phones for Office 365

• Best in class voice and video collaboration Solutions

Direct Integration and Interoperability

Deep Expertise and Global Reach

• Extend Skype for Business experience into Polycom devices

• Access Outlook calendar, Active Director and Skype for Business contacts via Polycom

• Only qualified interoperability solution – RealConnect – with click to join functionality across devices

• Over 12 years of engineering teamwork

• Global team of Microsoft UC experts to help customers succeed

• Skype Operations Framework Certified-Envisioning, Network Assessment and Support Services


Cloud, Hybrid, On-Prem

VOICE VIDEO INTEROPERABILITY

Microsoft Services via Skype Operations Framework

Polycom Solutions at a GlancePolycom is the only solution provider of voice, video, and interop solutions that directly integrate

into Microsoft applications


Video Interoperability


“I love the RealConnect solution. It gave our end-users and global

associates an easier way to connect and a more native experience.”

-Christina Strauch Mengel,

Lead Engineer, TransUnion


Meeting Challenges: Inconsistent Workflows

Technology Silos

• Desktop/Mobile IM/Chat Clients

• Video Teleconference Systems

• Web Conferencing Apps

• Audio Participants


Meeting Challenges: Users & Administrators

Scheduling

o Participants vs. Users

oJoining

o Single Click to Join

o In Meeting

oMeeting Experience

o Audio

o Content Sharing

o Video

oDeployment

− On Premises

− Hybrid

− Hosted - Private vs. Public Cloud

oSolutions

o Hardware vs. Software

o Direct Reg vs. Infrastructure

oCost

o Capex vs. Opex

Users Administrators


What is Polycom RealConnect?

Polycom® RealConnect™ is the first technology that solves a big dilemma of the

evolution of video conferencing by connecting Skype for Business/Office 365

video with other video systems

AdministratorsUsers


How Does RealConnect Work for Users?


Scheduling Phase: Just Use Outlook!

Invite Participants

• People

• Rooms

Familiar Workflow via Outlook


Join Phase: One Touch Join

One Touch Dial

Meeting room devices receive the invite:

• One Touch Dial

• simple dial string

One Touch Dial


Join Phase: Prefix + Conference ID dialing

One Touch Dial

• Administrator configures corporate dial plan and adds a prefix for RealConnect dialing

E.g., User dials “9822590202”

[email protected]

Prefix + Conference ID

} }

Tenant ID RC for O365

Domain name

Resolves to…}

Conference ID


In-Meeting Phase: Native Experiences (Video)

Familiar Content Sharing and Video Layout


RealConnect: Administrative Experience


RealConnect for Office 365 Administrator Experience


RealConnect for Office 365 - High Level Overview


Prerequisites to get started

Video endpoints requirements• Internet connectivity

Ports and protocols based on VTC

VTC must connect to [email protected]

Documentation available for required ports and protocols

• Existing call control, SIP or H.323 registration i.e. Cisco VCS, Call Manager or Polycom DMA

• On-premises dial-plan that supports external dialing i.e. [email protected]

• Supported VTCs

Skype for Business requirements• Office 365 tenant needs to be enabled for scheduling capability

• Skype for Business and Exchange needs to be homed online

• Office 2016 C2R 16.0.7668.2048 or higher

• Office for Mac coming soon

• Outlook Web Access coming soon

Polycom requirements• Licenses acquired through Polycom authorized resellers

• Activation via web portal: http://webapp.plcm.vc

• User(s) licenses assigned

Q2 2017 Q3 2017 Q3 2017

North and Western

Europe

(UK, France, Germany,

Switzerland, Netherlands,

Belgium, Sweden,

Denmark, Norway and

Finland)

Australia and

New Zealand

Now Available within North America, additional regions/dates may be subject to change

South East Asia

and East Asia

EU North and EU West

Azure Data Centers

Eastern Australian Azure

Data Center

Singapore and HK

Azure Data Centers

Brazil, Mexico, India, Japan, Korea regions to be announced soon…

mailto:[email protected]

mailto:[email protected]

http://webapp.plcm.vc/


Experience RealConnect for Office 365: Buy or Try for Free

30-day free trial is available• Supports up to five user licenses

Contact [email protected] for

now

*Free trial from within Polycom App will be

available later in Q2, 2017


Polycom Subscribes to the Skype Operations Framework (SOF)

An end-to-end approach to the successful deployment of Skype for

Business, covering the complete lifecycle with customer success

firmly at the center.

www.skypeoperationsframework.com

http://www.skypeoperationsframework.com/


Typical Questions that Lead to a Polycom Services Engagement

• How do I successfully migrate from my traditional PBX to Office 365 for my telephony services?

• Who can I engage to do a proof of concept (POC) for PSTN Conferencing or Cloud PBX?

• How do I tell if my network is ready for Skype for Business Online – voice and / or video traffic?

• How do I migrate 100s (or 1000s) of voice endpoints deployed across global sites to Cloud PBX?

• How do I transition my standards-based video endpoints to join a Skype for Business Online meeting?


Polycom’s Microsoft Services

Skype for Business Online Workloads

SOF

Phase Cloud PBX PSTN Conferencing

VVX, Trio, Group Series,

RealConnect

(On Prem, Office 365 or SP)

Plan

Envisioning

Pilot Services

Network Assessment –

Advanced

Envisioning

Pilot Services

Network Assessment –

Advanced

Envisioning for Office 365

Network Assessment - Advanced

Deliver

Implementation of Voice

Endpoints

End User Orientation

Deployment of Skype for

Business

Implementation of Voice

Endpoints

End User Orientation

Deployment of Skype for

Business

Installation for Video Endpoints

Adoption Services

Operate

Technical Support for

Voice Endpoints

Limited Lifetime

Replacement

Technical Support for

Voice Endpoints

Limited Lifetime

Replacement

Premier Support*

Advantage and Advantage* Plus Services

Remote Monitoring and Management*

* Video endpoints only


Questions

© Polycom, Inc. All rights reserved.

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