Mastering the Transformation with the digital...

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DXC Proprietary and Confidential June 21, 2017 Mastering the Transformation with the digital Matrix Dr. Bruno T. Messmer Head of Digital Strategy & Transformation

Transcript of Mastering the Transformation with the digital...

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DXC Proprietary and Confidential

June 21, 2017

Mastering the Transformation with the digital Matrix

Dr. Bruno T. Messmer

Head of Digital Strategy & Transformation

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CSC and HPE-ES have both been on broad-basedtransformation journeys

bps ES margin

improvement

since FY12480

Total cost

take-out 850 24bps margin

improvement

since FY12

NPS in FY16, 20

points higher than

in FY13

$1B+cost take-out

during FY16 36NPS in FY16, 13

points higher

than in FY13

Announced $1B

cost savings target

Spun off

CSRA

HPE spin-

off

announced

CSC & Enterprise

Services of HPE

announce merger

2012

Turn-around strategy

announced

HPE is established

as a new company

2012Turn-around strategy

announced

Made key

acquisitions (UXC,

Xchanging)

20162015 2017

HPE

Enterprise Services

$2B+

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DXC: New – But not born yesterday

3

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Technology Independence

Through our partner network with the world’s leading technology providers, we deliver the best, most proven solutions to de-risk technology investments

World-ClassTalent

We are investing to attract and upskill the talent who will lead global business tomorrow

Why we are different

Clear and Confident Vision

We have met the challenges of innovation many times before, and have a clear and confident vision for helping clients navigate the future

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Digital Revolution: We transform the world by building a digital twin

Digital WorldReal World

Homo Digitalis?

Homo Idioticus?

Unlimited Growth?

Merciless Disruption?

Digital Elysium?

Cyber Chaos?

Humans Corporations Society

XX

Sensor, Smartphones and

the perfect connectedness of

humans, processes and systems

Transparency

Efficiency

Insight

Transformation

Analysis

Simulation

Prediction

Creation

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Digital2Physical

Social Technologies

AR & Interface

Innovations

Cognitive Systems

As-a-Service

Cloudification

Big Data

IoT & Sensors

Digital Revolution: We transform the world by building a digital twin

Transparency

Efficiency

Insight

Transformation

Analysis

Simulation

Prediction

Creation

Networking

Technologies

Distributed Ledgers

& Blockchain

Robotics

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Digital Revolution: Impact on Market and Corporations

Future Value Creation

Creativity & Resilience

Digital Capabilities

Dim

en

sio

ns

of

Ch

an

ge

Business

Model

Organisation

& Processes

Technologies

TechnologiesDigital Forces in the Market

Digital

Lifestyle

Digital

Value Chain

Digital

Speed: Dt

Digital

Risk

Digital2Physical

Social Technologies

AR & Interface

Innovations

Cognitive Systems

As-a-Service

Cloudification

Big Data

IoT & Sensors

Networking

Distributed Ledgers

& Blockchain

Robotics

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The digital revolution radically transforms the business world (1/2)

Digital Lifestyle

Customers expect interactive, digital

services everywhere, personalized and

for all kinds of services:

Digital is the new normal

The compelling customer experience on

all channels becomes the decisive

success factor:

- Mobile (Apps, augmented reality)

- Speech (e.g. Amazon Echo)

Hyper/Mixed Reality

- Gestures and Thoughts

Digital is the new normal

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The digital revolution radically transforms the business world

Speed of Change

Exponential growth of digital access

until 2020

Smartphones - from 2 to 5 Billion

IoT - from 5 to 50 Billion

Connect (5G) –

100 Mb to 1 Gb

Latency < 1ms

As a Service Business Functions

2 Billion Social Network Users

Full global coverage by 2020?

Banks BitCoin, RoboAdvise

Retail One-Hour Delivery.

Transport Tesla, Drones

Farming Farmer-Droids

Healthcare DNA Personal Med

Industrial Cyber-Physical

Construction BlockChain, 3D Mould

Digital Value Creation

«Companies born in the Cloud»

Radically disrupt the value chain

Digital Lifestyle

Customers expect interactive, digital

services everywhere, personalized and

for all kinds of services:

The compelling customer experience on

all channels becomes the decisive

success factor:

- Mobile (Apps, Augmented Reality)

- Speech (e.g. Amazon Echo)

Hyper/Mixed Reality

- Gestures and Thoughts

Digital is the new normal No Industry will be left untouched by

the Digital Force

Spread of new business models in

weeks instead of years

Dig

ital R

isk

Ran

so

mw

are

Sa

bo

tage

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Digital Revolution: Impact on Market and Corporations

Future Value Creation

Creativity & Resilience

Digital Capabilities

Dim

en

sio

ns

of

Ch

an

ge

Business

Model

Organisation

& Processes

Technologies

TechnologiesDigital Forces in the Market

Digital

Lifestyle

Digital

Value Chain

Digital

Speed: Dt

Digital

Risk

Digital2Physical

Social Technologies

AR & Interface

Innovations

Cognitive Systems

As-a-Service

Cloudification

Big Data

IoT & Sensors

Networking

Distributed Ledgers

& Blockchain

Robotics

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The Digital Transformation Matrix: Challenge your positions

Digital

Transformation

Matrix

Digital Trends

Digital Lifestyle Digital Value Chain Speed of Change Digital Risk

Dim

en

sio

ns

of

Ch

an

ge

Business Model

How can we be part

of the the digital

lifestyle of our

customers?

How can we

radically transform

our value chain?

Do we need a Try

Fast & Fail Fast

mode and how can

be achieve it?

How can we

ensure that our

business is resilient

to attacks?

Organization &

Processes

How can we bring

outside-in creativity

into the company?

How can we

radically automate

our processes

by digitization?

Is our organization

agile enough for

survival?

How can we build a

digital risk aware

culture?

TechnologiesWhat are the key

digital channels we

need to master?

What capabilities do

we need in our digital

platform?

How can we

develop and deploy

new services in an

agile way?

How can we protect

our systems for the

coming cyber

attacks?

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Digital Discovery

Workshop: Develop your

digital roadmap in 2 days

Come see DXC at our booth … And get a cool, all-black DXC T-Shirt!

Automating processes with Process

Reenginering and virtual Bots

Result: Improved quality, reduced error

rate and case handling costs by 90%

Global Consumer Goods Company

Collection and Analysis of Sensor Data and

use of machine learning to detect patterns

Result: Improved quality of delay

prediction for passengers

National Railways

Use outside-In innovation forces by

integrating crowdcoding teams

Result: Tap into the creativity pool

outside the company & engage new talent

Global Pharma Company

Application Services

Workplace Strategies

Cloud Solutions

Cognitive Data Services

Business Process Services

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DXC Proprietary and Confidential

Thank you.

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Digital Discovery Workshop – Kickstarting the Journey P

repara

tion

Follo

w-u

p

Day 1

Keynote

«The impact of the digital

revolution»

Sketching the future:

What will change?

Dimension:

Business model ideas

Dimension:

Organization, capabilities,

information needs

Day 2

The Digital Matrix

Revisited

Keynote «Dimension

Technology: Components of

a digital platform»

Digital platform:

Where are the hotspots?

Connecting the dots:

building scenarios,

drafting initiatives

Visualization of the

work products

Digital Roadmap

1

2

Introduction: Dimensions of

the Digital Matrix3

4

5

Work

Work

Wrap-up Activities Day 1

Work

Work

Work

6

7

8

9