Mastering the Transformation with the digital...
Transcript of Mastering the Transformation with the digital...
DXC Proprietary and Confidential
June 21, 2017
Mastering the Transformation with the digital Matrix
Dr. Bruno T. Messmer
Head of Digital Strategy & Transformation
CSC and HPE-ES have both been on broad-basedtransformation journeys
bps ES margin
improvement
since FY12480
Total cost
take-out 850 24bps margin
improvement
since FY12
NPS in FY16, 20
points higher than
in FY13
$1B+cost take-out
during FY16 36NPS in FY16, 13
points higher
than in FY13
Announced $1B
cost savings target
Spun off
CSRA
HPE spin-
off
announced
CSC & Enterprise
Services of HPE
announce merger
2012
Turn-around strategy
announced
HPE is established
as a new company
2012Turn-around strategy
announced
Made key
acquisitions (UXC,
Xchanging)
20162015 2017
HPE
Enterprise Services
$2B+
DXC: New – But not born yesterday
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DXC Technology - Switzerland
We call 9 of 20 SMI Companies
our Clients in Switzerland:
Key ClientsIndustry Mix (Revenue FY17)
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Technology Independence
Through our partner network with the world’s leading technology providers, we deliver the best, most proven solutions to de-risk technology investments
World-ClassTalent
We are investing to attract and upskill the talent who will lead global business tomorrow
Why we are different
Clear and Confident Vision
We have met the challenges of innovation many times before, and have a clear and confident vision for helping clients navigate the future
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Digital Revolution: We transform the world by building a digital twin
Digital WorldReal World
Homo Digitalis?
Homo Idioticus?
Unlimited Growth?
Merciless Disruption?
Digital Elysium?
Cyber Chaos?
Humans Corporations Society
XX
Sensor, Smartphones and
the perfect connectedness of
humans, processes and systems
Transparency
Efficiency
Insight
Transformation
Analysis
Simulation
Prediction
Creation
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Digital2Physical
Social Technologies
AR & Interface
Innovations
Cognitive Systems
As-a-Service
Cloudification
Big Data
IoT & Sensors
Digital Revolution: We transform the world by building a digital twin
Transparency
Efficiency
Insight
Transformation
Analysis
Simulation
Prediction
Creation
Networking
Technologies
Distributed Ledgers
& Blockchain
Robotics
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Digital Revolution: Impact on Market and Corporations
Future Value Creation
Creativity & Resilience
Digital Capabilities
Dim
en
sio
ns
of
Ch
an
ge
Business
Model
Organisation
& Processes
Technologies
TechnologiesDigital Forces in the Market
Digital
Lifestyle
Digital
Value Chain
Digital
Speed: Dt
Digital
Risk
Digital2Physical
Social Technologies
AR & Interface
Innovations
Cognitive Systems
As-a-Service
Cloudification
Big Data
IoT & Sensors
Networking
Distributed Ledgers
& Blockchain
Robotics
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The digital revolution radically transforms the business world (1/2)
Digital Lifestyle
Customers expect interactive, digital
services everywhere, personalized and
for all kinds of services:
Digital is the new normal
The compelling customer experience on
all channels becomes the decisive
success factor:
- Mobile (Apps, augmented reality)
- Speech (e.g. Amazon Echo)
Hyper/Mixed Reality
- Gestures and Thoughts
Digital is the new normal
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The digital revolution radically transforms the business world
Speed of Change
Exponential growth of digital access
until 2020
Smartphones - from 2 to 5 Billion
IoT - from 5 to 50 Billion
Connect (5G) –
100 Mb to 1 Gb
Latency < 1ms
As a Service Business Functions
2 Billion Social Network Users
Full global coverage by 2020?
Banks BitCoin, RoboAdvise
Retail One-Hour Delivery.
Transport Tesla, Drones
Farming Farmer-Droids
Healthcare DNA Personal Med
Industrial Cyber-Physical
Construction BlockChain, 3D Mould
Digital Value Creation
«Companies born in the Cloud»
Radically disrupt the value chain
Digital Lifestyle
Customers expect interactive, digital
services everywhere, personalized and
for all kinds of services:
The compelling customer experience on
all channels becomes the decisive
success factor:
- Mobile (Apps, Augmented Reality)
- Speech (e.g. Amazon Echo)
Hyper/Mixed Reality
- Gestures and Thoughts
Digital is the new normal No Industry will be left untouched by
the Digital Force
Spread of new business models in
weeks instead of years
Dig
ital R
isk
Ran
so
mw
are
Sa
bo
tage
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Digital Revolution: Impact on Market and Corporations
Future Value Creation
Creativity & Resilience
Digital Capabilities
Dim
en
sio
ns
of
Ch
an
ge
Business
Model
Organisation
& Processes
Technologies
TechnologiesDigital Forces in the Market
Digital
Lifestyle
Digital
Value Chain
Digital
Speed: Dt
Digital
Risk
Digital2Physical
Social Technologies
AR & Interface
Innovations
Cognitive Systems
As-a-Service
Cloudification
Big Data
IoT & Sensors
Networking
Distributed Ledgers
& Blockchain
Robotics
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The Digital Transformation Matrix: Challenge your positions
Digital
Transformation
Matrix
Digital Trends
Digital Lifestyle Digital Value Chain Speed of Change Digital Risk
Dim
en
sio
ns
of
Ch
an
ge
Business Model
How can we be part
of the the digital
lifestyle of our
customers?
How can we
radically transform
our value chain?
Do we need a Try
Fast & Fail Fast
mode and how can
be achieve it?
How can we
ensure that our
business is resilient
to attacks?
Organization &
Processes
How can we bring
outside-in creativity
into the company?
How can we
radically automate
our processes
by digitization?
Is our organization
agile enough for
survival?
How can we build a
digital risk aware
culture?
TechnologiesWhat are the key
digital channels we
need to master?
What capabilities do
we need in our digital
platform?
How can we
develop and deploy
new services in an
agile way?
How can we protect
our systems for the
coming cyber
attacks?
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Digital Discovery
Workshop: Develop your
digital roadmap in 2 days
Come see DXC at our booth … And get a cool, all-black DXC T-Shirt!
Automating processes with Process
Reenginering and virtual Bots
Result: Improved quality, reduced error
rate and case handling costs by 90%
Global Consumer Goods Company
Collection and Analysis of Sensor Data and
use of machine learning to detect patterns
Result: Improved quality of delay
prediction for passengers
National Railways
Use outside-In innovation forces by
integrating crowdcoding teams
Result: Tap into the creativity pool
outside the company & engage new talent
Global Pharma Company
Application Services
Workplace Strategies
Cloud Solutions
Cognitive Data Services
Business Process Services
DXC Proprietary and Confidential
Thank you.
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Digital Discovery Workshop – Kickstarting the Journey P
repara
tion
Follo
w-u
p
Day 1
Keynote
«The impact of the digital
revolution»
Sketching the future:
What will change?
Dimension:
Business model ideas
Dimension:
Organization, capabilities,
information needs
Day 2
The Digital Matrix
Revisited
Keynote «Dimension
Technology: Components of
a digital platform»
Digital platform:
Where are the hotspots?
Connecting the dots:
building scenarios,
drafting initiatives
Visualization of the
work products
Digital Roadmap
1
2
Introduction: Dimensions of
the Digital Matrix3
4
5
Work
Work
Wrap-up Activities Day 1
Work
Work
Work
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